Job Summary: 

• Provide IT-related support in person, over the phone, or via remote access to RLG employees.
• Install, upgrade, and repair hardware and software.
• Diagnose issues with computer software, peripherals, and hardware.
• Provide answers to users by identifying problems, researching solutions, and guiding clients through corrective steps.
• Run software diagnostic tools and physically inspect hardware systems.
• Guide clients through basic problem-solving processes.
• Follow up with customers to ensure issues are resolved.
• Manage the helpdesk ticketing process to ensure service levels are achieved.
• Provide basic computer training.
• Support the VoIP system and all warehouse wireless devices.
• Troubleshoot and repair network wiring issues.
• Update job knowledge by participating in educational opportunities and maintaining professional networks.

Skills on Resume: 

• Technical Support (Hard Skills)
• Hardware Repair (Hard Skills)
• Software Installation (Hard Skills)
• Network Troubleshooting (Hard Skills)
• VoIP Support (Hard Skills)
• Problem Solving (Soft Skills)
• Customer Service (Soft Skills)
• Training Delivery (Soft Skills)

Job Summary: 

• Sort, classify, and verify all documents to ensure processing per established guidelines.
• Administer records management processes according to the file structure.
• Perform quality assurance checks on documents.
• Transfer healthcare information from paper format to electronic format.
• Process documents received by electronic fax in accordance with procedure guidelines.
• Organize and maintain data for clinical databases and registries.
• Scan new patient records in accordance with guidelines.
• Analyze new patient records to determine if patients meet the criteria to become registry patients.
• Preload new and returning patient records.
• Analyze provider schedules to ensure CDSS protocol standards are met.
• Request necessary documentation from the CDSS protocol list.
• Collaborate with the provider’s clinical team to ensure patient electronic health records are current.
• Call patients to obtain healthcare information.

Skills on Resume: 

• Document Management (Hard Skills)
• Records Administration (Hard Skills)
• Quality Assurance (Hard Skills)
• Database Management (Hard Skills)
• Patient Record Analysis (Hard Skills)
• Schedule Analysis (Hard Skills)
• Team Collaboration (Soft Skills)
• Patient Interaction (Soft Skills)

Job Summary: 

• Leverage technology to advance production scheduling automation and process improvement requirements.
• Schedule and administer a Workload Scheduler (such as Tivoli Workload Scheduler, Control-M, or OpCon) in an enterprise environment supporting production and QA environments.
• Integrate, document, and transfer skills for an enterprise workload scheduling solution.
• Apply in-depth knowledge of enterprise workload scheduling, including related control and monitoring systems.
• Implement and analyze complex application dependencies in collaboration with application developers to optimize batch job schedules.
• Interpret and implement enterprise scheduling requirements, including event-driven workloads and dynamic scheduling.
• Design and build jobs and job streams to solve complex workflow automation scenarios.
• Maintain and administer an enterprise workload scheduling environment.
• Troubleshoot enterprise workload scheduling environments, including performance issues, job and job stream conflicts, and execution problems.

Skills on Resume: 

• Production Scheduling (Hard Skills)
• Workload Automation (Hard Skills)
• System Integration (Hard Skills)
• Workflow Optimization (Hard Skills)
• Application Dependency Analysis (Hard Skills)
• Troubleshooting Skills (Hard Skills)
• Process Improvement (Hard Skills)
• Collaboration Skills (Soft Skills)

Job Summary: 

• Troubleshoot or escalate issues as appropriate promptly, ensuring clear and effective communication throughout the support cycle and providing end-user assistance until resolution.
• Ensure the highest levels of customer focus and collaborative working for incidents and problems, serving as the first point of contact for end users requiring support and maintenance within the organization’s desktop, mobile device, and application system environment, both locally and remotely.
• Utilize excellent customer service skills and ensure proper recording, documentation, and closure of trouble tickets while expanding knowledge of IT procedures, products, and services.
• Use performance reporting and user analysis to identify appropriate training initiatives that enhance user knowledge and adoption of software and systems.
• Act as a stakeholder for driving enhancements and improving support across Enterprise Engineering.
• Drive internal communication and priorities within the business and headquarters to ensure organizational consistency.
• Provide engaging, informative, and well-organized evidential feedback.
• Observe and comply with organizational policies and procedures for Health and Safety at Work and Equality and Diversity.
• Promote equal opportunities, health and safety, and customer care in compliance with organizational aims and objectives.
• Develop and nurture strong customer relationships with key business stakeholders to identify strengths, weaknesses, opportunities, and threats.
• Provide customer service expertise that serves as an example to the team in delivering customer-focused service and driving improvements in the overall customer experience.

Skills on Resume: 

• Issue Troubleshooting (Hard Skills)
• End-User Support (Hard Skills)
• Ticket Management (Hard Skills)
• Performance Analysis (Hard Skills)
• Customer Service (Soft Skills)
• Communication Skills (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Index records and verify the correct patient and patient number.
• Digitize paper documents and images by scanning records or uploading electronic files into multiple electronic medical record (EMR) systems promptly.
• Prepare records for scanning or upload, classify documents by type, ensure quality, and confirm accuracy of uploads into the EMR.
• Prioritize work in accordance with departmental standards and daily assignments.
• Identify gaps in submitted records, such as missing pages.
• Apply knowledge of appropriate procedures to scan or upload records into EMRs.
• Ensure regulatory standards regarding the content of the electronic medical record are met.
• Collaborate with scanning staff to fulfill the work of the content integrity unit.
• Ensure all work products are accurate and audited.
• Verify the quality of work performed.

Skills on Resume: 

• Record Indexing (Hard Skills)
• Document Digitization (Hard Skills)
• Data Accuracy (Hard Skills)
• Quality Assurance (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Workflow Prioritization (Soft Skills)
• Team Collaboration (Soft Skills)
• Content Integrity (Soft Skills)

Job Summary: 

• Collaborate in all aspects of content quality, including prepping, scanning, indexing, reviewing, and verifying work.
• Collaborate with ERHI stakeholders, clinical coding teams, and clinic staff involved with content integrity.
• Track and report productivity and other metrics related to papers scanned, files uploaded, and indexed.
• Ensure accuracy of metrics and assist with the creation of standard reporting procedures.
• Utilize technology to complete job responsibilities and keep expertise current.
• Complete special projects, including reviewing and updating office documentation, job aids, and training materials.
• Provide lead backup by assisting with lead activities.
• Keep up with emails daily.
• Attend meetings and training sessions.
• Review documentation in the departmental SharePoint site.

Skills on Resume: 

• Content Quality (Hard Skills)
• Record Indexing (Hard Skills)
• Productivity Tracking (Hard Skills)
• Reporting Procedures (Hard Skills)
• Technology Utilization (Hard Skills)
• Team Collaboration (Soft Skills)
• Project Assistance (Soft Skills)
• Communication Skills (Soft Skills)

Job Summary: 

• Maintain vessel PC and communications systems to ensure maximum reliability and uptime.
• Review new software releases and provide user training.
• Provide user software support to vessel personnel for Lydia, Maintenance, and MS Office applications.
• Troubleshoot and resolve Help Desk issues.
• Set up new desktop systems, both onboard and in company offices.
• Apply knowledge of Active Directory and VBScript.
• Perform network telephone system administration.
• Maintain operational status of CBC hardware and software.
• Ensure an accurate hardware inventory at all locations, including toner, batteries, and spare parts.
• Assist in testing applications before installation and in distributing new releases.

Skills on Resume: 

• System Maintenance (Hard Skills)
• Software Support (Hard Skills)
• Help Desk Troubleshooting (Hard Skills)
• Desktop Setup (Hard Skills)
• Active Directory (Hard Skills)
• Network Administration (Hard Skills)
• Hardware Inventory (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Answer the Help Desk line and route requests accordingly.
• Ensure customer relations are maintained at a level that enables the company to attain its goals and objectives.
• Learn company information and communications systems to provide assistance with questions or perform duties upon request.
• Maintain the Help Desk database of outstanding issues per department guidelines.
• Maintain documentation for standards and guidelines of I.S. procedures.
• Serve on the Switchboard Relief Team.
• Provide training in the records management process.
• Maintain and update the records management workflow guide.
• Maintain conduct in accordance with the company’s Code of Conduct and Business Philosophy.
• Perform other duties as requested by the immediate supervisor and department or group manager.

Skills on Resume: 

• Help Desk Support (Hard Skills)
• Issue Tracking (Hard Skills)
• Documentation Management (Hard Skills)
• Records Training (Hard Skills)
• Workflow Maintenance (Hard Skills)
• Customer Relations (Soft Skills)
• Communication Skills (Soft Skills)
• Team Support (Soft Skills)

Job Summary: 

• Create new files following established procedures.
• Prepare records for off-site warehouse storage (GRC).
• Implement litigation maintenance and offsite warehouse filing systems, including retrievals and re-files using GRC Locator.
• Locate files at client request for temporary use outside of the department, including customer and governmental audits.
• Review, organize, and implement the Drawing Review and Storage System.
• Complete projects such as file purges and large filing reorganizations.
• Perform regularly scheduled activities to maintain client records, including clean sweeps, section reviews, quarterly tasks, and EOY transitions.
• Handle sensitive and confidential documents and information.
• Serve as Document Owner for Site IM Hardcopy procedures.
• Communicate with managers and clients on job or deadline issues.

Skills on Resume: 

• File Management (Hard Skills)
• Records Storage (Hard Skills)
• Litigation Support (Hard Skills)
• Document Retrieval (Hard Skills)
• System Organization (Hard Skills)
• Confidentiality Handling (Soft Skills)
• Project Management (Soft Skills)
• Client Communication (Soft Skills)

Job Summary: 

• Enter data for all records into the client records management database (WebEDMS).
• Create and edit complex documents to specifications using expert word processing and advanced document knowledge.
• Scan, organize, tag with metadata, and convert documents to and from different software packages.
• Recover and restore corrupted document files.
• Determine freeze applicability and prepare records using IM-created litigation processes.
• Generate reports from the records management database and listings (MPFL, WebEDMS).
• Implement, maintain, and report File Share Security, Document Properties, metrics, and record retention processes.
• Participate in projects such as file purges and large filing reorganizations annually and throughout the year.
• Participate in scheduled activities to maintain client records, including Records Management Audits, Section Reviews, Quarterly Tasks, and EOY transitions.
• Act as a resource to other departments within the company.

Skills on Resume: 

• Data Entry (Hard Skills)
• Document Editing (Hard Skills)
• Document Conversion (Hard Skills)
• File Recovery (Hard Skills)
• Litigation Preparation (Hard Skills)
• Records Reporting (Hard Skills)
• Security Management (Hard Skills)
• Department Support (Soft Skills)