Job Summary: 

• Conceptualize, plan, develop, and write documentation sets, including complex technical material, with limited supervision
• Coordinate with the team members for any dependent documentation deliverables
• Work simultaneously on multiple key projects
• Work collaboratively with business stakeholders and product managers to identify and vet changes in information requirements
• Develop interactive tools using basic front-end coding languages and user experience principles
• Make changes to the content management system using basic front-end coding languages and user experience principles
• Conduct user testing on interactive tools to ensure they're easily used
• Analyze reports on tool usage to inform maintenance and updates
• Collaborate with subject matter experts to display information in a user-friendly way
• Identify required user assistance content
• Analyze functional specifications and support documentation
• Work closely with subject matter experts to identify the content required to meet user needs
• Test, maintain, and upgrade information for users
• Revise current information for users for existing products and create information for users for new products
• Assist in the UX writing process by improving text-based elements of the user interface
• Provide recommendations for improvement
• Proofread texts to identify and correct spelling, grammar, and punctuation errors

Skills on Resume: 

• Documentation Writing (Hard Skills)
• Project Coordination (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Front-End Coding (Hard Skills)
• User Testing (Hard Skills)
• UX Writing (Hard Skills)
• Content Analysis (Hard Skills)
• Proofreading Accuracy (Soft Skills)

Job Summary: 

• Create user, administrator, and API documentation for the Multicloud Management Platform (MCMP) Software as a Service (SaaS) platform, which enables cloud service purchase, analysis, integration, and monitoring
• Update and edit documentation between releases and for new releases
• Develop documentation and other materials using World English
• Work with SMEs across the organization and around the world to gather information, test products, and incorporate feedback 
• Work with Program Management and Information Development teams to schedule and prioritize documentation requirements
• Ensure document quality, working with other members of the Info Dev team and QA
• Research content, through SMEs, other Info Dev team members, Confluence, JIRA, etc.
• Help define documentation processes and how they fit into overall department processes
• Writes product content for software products
• Writes content that is accurate, complete, unambiguous, concise, and contains only information that is valuable to the user
• Writes content that is focused on user goals, not product features
• Takes occasional guidance from the manager or team lead to write new content or update the existing content
• Independently uses and troubleshoots current Rocket authoring tools (oXygen XML Editor, DITA framework), graphic tools, source control tools, and technologies
• Identifies and reports scope for improvement
• Delivers UI text, context-sensitive help, videos, and guided tours, along with conventional help
• Shows good understanding of the products, industry, and business
• Works closely with an editor on content deliverables
• Regularly tests content and its function as an installed part of the product

Skills on Resume: 

• Technical Documentation (Hard Skills)
• Content Editing (Hard Skills)
• SME Collaboration (Soft Skills)
• Process Definition (Hard Skills)
• User-Focused Writing (Hard Skills)
• Tool Proficiency (Hard Skills)
• Quality Assurance (Hard Skills)
• Improvement Identification (Soft Skills)

Job Summary: 

• Apply broad experience with modern IP networks to create publications that showcase Ciena’s cutting-edge technologies in action
• Explain to customers’ engineers how they can integrate Ciena gear into fast, robust and profitable network solutions
• Work with colleagues in multiple time zones, collaborating effectively with Product Line Management, Software and Hardware Design, Product Verification, System Network Engineering and Customer Support
• Plans, organizes, and develops content that supports customer needs including in-product and user content, reference guides, and release notes
• Participates in product grooming, planning, and development meetings
• Collaborates with product management, development, project managers, customer support, and users to plan, create, and update product content that supports the business strategy
• Participate in user research and evaluate the product interface from the user's perspective
• Works with an editor and/or a content strategist
• Assist in developing blog posts, community articles, and white papers that contribute to customer success
• Maintains up-to-date knowledge on trends and best practices for developing software content
• Set information strategy for multiple products across multiple technologies and a variety of tools across the division
• Codes, builds, compiles, and tests online information and/or sets-up, sets up in-development SW
• Test and create information deliverables and provide feedback on ease of use and user interfaces to product development
• Helps define/refine product requirements
• Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing
• Represents the company in professional associations, e.g., STC, ASM-SIGDOC, IEEE, and technology standards committees such as the DocBook Standards Committee

Skills on Resume: 

• Network Knowledge (Hard Skills)
• Content Development (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• User Research (Hard Skills)
• Information Strategy (Hard Skills)
• Technical Writing (Hard Skills)
• Trend Awareness (Soft Skills)
• Standards Representation (Soft Skills)

Job Summary: 

• Contribute to the development of high-quality technical documentation by working with diverse stakeholders to scope, design, edit, and publish internal/external-facing technical content
• Interactively contribute to the documentation creation and maintenance process
• Take ownership of the documentation for multiple products, follow through and complete the product cycle, and report accurate and timely status for all assignments
• Write and update high-quality help content and user interface (UI) messaging
• Create new help content that addresses user needs, use cases
• Deliver a variety of content, i.e., online help, quick starts, Support KB articles, FAQs, API user guides, videos
• Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules
• Performs tasks related to the construction of technical and non-technical illustrations and graphics or changes to existing illustrations/graphics
• Work closely with the Support team, Product Management, Development, QA, to drive the creation and production of technical information for blogs, Community, Knowledge Base system, technical white papers, etc.
• Ensures compliance with customer requirements, company and government specifications, engineering standards, and language usage principles
• Ensure quality and timeliness of documentation

Skills on Resume: 

• Technical Documentation (Hard Skills)
• Content Ownership (Soft Skills)
• UI Messaging (Hard Skills)
• Multimedia Delivery (Hard Skills)
• Accuracy Review (Soft Skills)
• Graphic Illustration (Hard Skills)
• Cross-Team Collaboration (Soft Skills)
• Quality Compliance (Hard Skills)

Job Summary: 

• Support OCLC’s strategic approach in the design and development of materials for OCLC members
• Ensure that educational materials are aligned across products on shared platforms and align with business strategies
• Write and produce content of documentation which includes multiple formats/types, such as help systems and online documentation
• Prepare draft versions of documentation and distribute to reviewers to incorporate reviewers’ feedback
• Gather and analyze information about products, services, and features being documented
• Learn and use products via prototypes
• Plan and manage documentation projects to ensure on-time delivery of documentation within the constraints of project schedules
• Develop materials to proactively serve members and to reduce the number and length of customer service calls
• Plan and develop information resources in the appropriate format
• Aggregate web-based and training materials
• Create web-based materials using a controlled vocabulary that supports OCLC’s global strategy, meets quality standards, and is member-focused
• Anticipate the needs of large and specialized audiences
• Develop partnerships with product management
• Proactively identify opportunities for improvement based on product and member needs

Skills on Resume: 

• Material Design (Hard Skills)
• Educational Alignment (Hard Skills)
• Content Production (Hard Skills)
• Information Analysis (Hard Skills)
• Project Management (Hard Skills)
• Web Development (Hard Skills)
• Audience Anticipation (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Technical lead and content strategist for maximizing content reuse and minimizing development and translation costs of content
• Oversee training and internal process documentation to ensure extended writing teams are fully operational and following best practices for development
• Partner with external IT teams and other stakeholders to drive business and system requirements for the content management system
• Periodically lead individual programs as a writer and/or project manager, depending on the scope and size of the program
• Drive innovation and integration of new technologies and quality initiatives into projects and activities within the print design organization and with partner teams
• Lead and provide guidance and mentoring to less-experienced staff members
• Contributes to and enforces compliance with style guides and standards to ensure consistency in content style and tone
• Advocate for new tools/methodologies to ensure information deliverables across the division improve customer satisfaction with products while maintaining a competitive cost envelope
• Consults on product usability design (e.g., GUIs, command names)
• Participates in multiple projects concurrently

Skills on Resume: 

• Content Strategy (Hard Skills)
• Process Documentation (Hard Skills)
• System Requirements (Hard Skills)
• Project Leadership (Soft Skills)
• Technology Innovation (Hard Skills)
• Team Mentoring (Soft Skills)
• Style Compliance (Hard Skills)
• Usability Consulting (Soft Skills)