• File patient records for the master patient index.
• Review and complete requests for medical records, including presence-in-treatment letters and completion of treatment letters.
• Ensure all requests include properly signed and completed releases of information forms before any communication or correspondence.
• Assist patients face-to-face or via phone/email in completing and filing FMLA/Disability paperwork.
• Document communications in the contact log of the patient's medical record and scan the corresponding paperwork.
• Work with physicians to obtain required signatures for medical records.
• Mail, email, or fax medical records in accordance with privacy and HIPAA laws.
• Attend department meetings and training.
• Support and promote an environment of customer service.

Skills: Records Management, Patient Filing, HIPAA Compliance, Information Release, Patient Support, Documentation, Physician Coordination, Customer Service

• Design and produce communication materials in digital and print formats.
• Operate a Windows-based computer using Adobe Creative Suite to design, layout, illustrate, and generate print-ready and TV-ready files for communication materials.
• Create layouts for brochures, newspapers, flyers, posters, and other print pieces.
• Design, print, and assemble promotional displays, including signs and banners.
• Work with Microsoft Word, Excel, and PowerPoint as source materials for designing print materials and as final product templates.
• Attend project meetings with editors, designers, and clients to discuss and plan work.
• Monitor and track project production to ensure accurate and timely completion.
• Manage and maintain graphic files, including photos, in the design archive.
• Provide basic digital photography.
• Use a plotter, dry mount press, and cutting tools to mount and trim displays, posters, and signage.

Skills: Graphic Design, Adobe Suite, Print Layouts, Promotional Displays, MS Office, Project Coordination, File Management, Digital Photography

• Troubleshoot and resolve intermediate to complex technical issues on time.
• Assist with documentation, including standard operating procedures, policies, business continuity plans, architecture and infrastructure materials, training guides, and knowledge articles.
• Collaborate with business units to understand problems and opportunities, gather requirements, define KPIs, and develop appropriate data solutions.
• Produce KPIs through data analysis to support decision-making and closed-loop feedback processes that validate quality and production effectiveness.
• Work with Database Administrators, Data Architects, and Data Scientists to establish system interfaces and integrate data using ETL tools.
• Collect and analyze transaction data from multiple imperfect data sources to ensure comprehensive and accurate reporting.
• Design data solutions, including reports, analytics, dashboards, scorecards, and other business intelligence deliverables.
• Construct and execute intermediate database queries to support reporting needs.
• Design and build reusable report components and templates.
• Evaluate and recommend the latest tools and techniques for information delivery.
• Analyze results, reconcile data, conduct testing, and implement data solutions.
• Perform on-call duties, including rotating 24/7 phone response coverage.

Skills: Technical Troubleshooting, Documentation, Requirements Gathering, Data Analysis, ETL Integration, Reporting Solutions, Database Queries, BI Development

• Respond to requests for protected health information from patients, physicians, insurance companies, attorneys, and other requestors, ensuring disclosure is in accordance with applicable State and Federal statutes.
• Review all requests and authorizations to ensure validity and appropriateness for release, and document medical record numbers on all requests.
• Respond to various requests for protected health information from both paper and electronic medical records, including patient transfers, physician referrals, immunization records, attorneys, insurance companies, subpoenas, workers’ compensation, and disability insurance, with particular attention to sensitive information.
• Respond to urgent requests promptly.
• Notify physicians of patients transferring care.
• Provide certification for documents requested for legal purposes.
• Electronically log all requests for protected health information in the patient’s profile and update the status regularly.
• Electronically submit record retrieval requests through the designated system.
• Prepare records for the copy service according to the request type.
• Type physician letters, generate letters of medical necessity, and complete Attending Physician Statements in the EMR.
• Create a Release of Information encounter for each request and attach the scanned authorization/request and supporting documentation.
• Respond to telephone inquiries in a clear, courteous, and professional manner.
• Ensure all requests for protected health information are processed within 7-14 days of receipt.
• Open, date-stamp, and distribute incoming mail.
• Adhere to the organization’s mission, policies, procedures, and service standards.

Skills: Health Info Requests, Record Validation, Medical Records, Urgent Response, Legal Documentation, Data Logging, Physician Communication, Customer Service

• Achieve specified targets for product sales, market share, and growth rate in designated areas while effectively using resources and controlling costs.
• Set customer visit goals and implement visit plans in accordance with company coverage provisions and frequency requirements.
• Apply appropriate sales skills and product knowledge to provide medical advice and product introductions to customers, ensuring they understand and accept product features and benefits.
• Maintain a high standard of professional visits, continuously improve customer satisfaction, and establish long-term business relationships.
• Identify potential within existing customers, continuously develop new customers, and maintain market share growth for company products.
• Execute marketing development strategies and plans, including successful entry of new drugs into the market.
• Organize company-sponsored academic activities in line with promotional strategies to enhance product visibility.
• Establish and manage regional targets to achieve sales goals, growth rates, and market share while maximizing market potential within the area of responsibility.
• Maintain, update, and analyze detailed customer information to develop action plans, arrange visits, and prioritize high-potential customers for regional development.
• Communicate promptly with customers about products, services, prices, delivery terms, and market developments.
• Monitor hospital inventory and purchasing activities to ensure reasonable stock levels and prevent shortages.
• Track hospital product consumption monthly to avoid expired product returns.
• Collaborate with marketing and business departments to build strong relationships with hospital experts and ensure success in bidding and medical insurance directory reviews.
• Monitor competitor activities, collect competitive market information, and provide timely feedback and recommendations to supervisors.
• Complete all reports accurately and on time.
• Utilize company resources and costs effectively and responsibly.
• Manage and update product information to ensure synchronization between released product details and marketing communications.
• Stay informed by reading relevant medical magazines, articles, and reports related to the products.

Skills: Sales Targets, Customer Visits, Product Promotion, Customer Relations, Market Development, Academic Events, Data Analysis, Competitive Monitoring

• Thorough understanding of copyright, intellectual property, and licensing.
• An understanding of how to select and manage documents that form part of a collection.
• The structure and organisation of technical information and its application.
• Strong understanding of excellent customer service.
• Library, information, and knowledge technologies.
• Document/publications handling experience, including selecting, maintaining, and archiving.
• Experience with efficient processes.
• User experience of some or all of the standardisation, regulations, and contracts publications.
• Experience coping with competing demands.
• Ability to work on your own initiative or as part of a team.
• Committed to continuing professional development, including goal setting and assessment of the impact of activity.

Qualifications: BS in Information Science with 4 years of Experience

• Experience in either a library, academic, or public administration work/volunteer environment.
• Strong criminal justice or corrections background.
• Experience in information technology applications, virtual checkout, and integrated library systems.
• Grant writing and fundraising experience, securing resources to support library or community programs.
• Knowledge of cataloging and metadata standards such as MARC, Dublin Core, or other classification systems.
• Event planning and program coordination, organizing workshops, community outreach, or educational initiatives.
• Research and reference services expertise, assisting patrons with academic, legal, or specialized research needs.
• Policy development and compliance knowledge, including drafting, reviewing, and ensuring adherence to institutional or government regulations.
• Advanced communication ability, both written and verbal, to include public speaking.
• Superior customer service skills and ability to professionally collaborate with peers.

Qualifications: BS in Data Analytics with 5 years of Experience

• Work experience in the Technology field.
• Solid experience with SQL and MS Access, including VBA.
• Experience with Ellucian Banner and/or Argos.
• Experience with data integration and ETL processes,  ensuring smooth data flow between systems.
• Knowledge of information security and data privacy best practices – protecting sensitive institutional and student data.
• Technical documentation and training ability, creating user guides, SOPs, and training sessions for staff or end-users.
• Excellent communication, interpersonal skills, and a high level of customer service.
• Ability to build, foster, and maintain positive professional relationships.
• Excellent organizational skills, time management, and sound judgment.
• Adept use of digital communication.
• Proven ability to manage multiple tasks simultaneously and a high degree of initiative for bringing tasks to completion.
• Excellent computer skills with experience using word processing, spreadsheet, database, and presentation software.

Qualifications: BS in Computer Science with 6 years of Experience

• Experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment, or ability to demonstrate proficiency during interview. 
• Hands-on and over-the-telephone troubleshooting experience. 
• Incident Management experience.
• Experience managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.
• Knowledge of networking fundamentals, including basic TCP/IP, DHCP, DNS, and the ability to troubleshoot connectivity issues between devices and hospital systems.
• Familiarity with ITIL practices beyond Incident Management, such as Change Management or Problem Management, to support a more structured IT service delivery.
• Good logical and creative thinking abilities.
• Strong problem-solving, communication, and interpersonal skills. 
• Intermediate skill level with Microsoft Operating Systems and Microsoft Office applications.
• Must hold 10982-E Certification (within 1 year of hire), 10997-D Certification (within 1 year of hire), and CompTIA A+ (within 6 months of hire).

Qualifications: BA in Library and Information Studies with 3 years of Experience

• Experience conducting interviews, researching, and writing original content for public-facing products such as newspapers, newsletters, reports, or brochures that vary in length, depth, and turnaround time.
• Experience writing and editing materials in accordance with The Associated Press Stylebook and Webster’s New World College Dictionary.
• Experience identifying internal or external communications needs and developing effective communication strategies to address those needs.
• Experience editing the work of other writers.
• Experience in tracking and prioritizing assignments and meeting tight deadlines.
• Ability to consult with staff and clients to transform complex information into engaging materials that communicate the intended message.
• Ability to conduct interviews, research, and write original content for HHS internal and public-facing products such as brochures, posters, newsletters, and websites that vary in length, depth, and turnaround time.
• Ability to research and develop clear, effective, impactful messaging and speeches for agency leadership.
• Ability to succinctly write and edit materials in accordance with The Associated Press Stylebook, Webster’s New World College Dictionary, and The Gregg Reference Manual.
• Ability to identify internal and external communications needs and develop effective communication strategies, and advise staff regarding communication trends.
• Ability to assign and edit the work of other communication-team writers, and assist in overseeing and improving the work of less-experienced writers.
• Ability to utilize the unit database to log and track assignments and ensure deadlines are met.

Qualifications: BS in Cybersecurity with 8 years of Experience