Job Summary: 

• Support the configuration workflow for new client implementation projects.
• Assist with gathering and analysis of client business requirements and objectives, and provide recommendations on how to best tailor the software configuration to meet those objectives.
• Identify and recommend product customizations, enhancements, and or workarounds to enhance the client's experience.
• Participate in internal testing for new functionality and support user acceptance testing with clients.
• Lead pre-launch review and validation before going live.
• Develop a deep understanding of most features and functionality, ideally becoming a subject matter expert (SME) in specific areas of the platform.
• Facilitate internal training programs to offer a knowledge share for Impexium team members on configuration best practices, various client use cases, or platform functionality.
• Identify enhancements to implementation processes, tools, and metrics used to support the implementation process.
• Manage internal cross-functional projects as availability permits.
• Client implementation projects will take priority.

Skills on Resume: 

• Configuration Management (Hard Skills)
• Requirements Analysis (Hard Skills)
• Product Customization (Hard Skills)
• Software Testing (Hard Skills)
• Prelaunch Validation (Hard Skills)
• Subject Expertise (Hard Skills)
• Internal Training (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Supporting senior client services managers and client services managers by coordinating implementation tasks and workstreams, and assisting the team with managing the full lifecycle of the project.
• Leading multiple concurrent small and medium projects, applying project methodologies across a client's lifecycle, independently or with a team.
• Attending in-person and remote client meetings, reporting on changes to the project, and keeping the project documentation up to date.
• Managing project risks and issues by providing mitigation strategies, following the procedure, and seeking direction in the event of project conflict.
• Providing phone-based and occasionally on-site tactical consulting related to the projects.
• Workflow analysis, requirements gathering, business reviews, and related activities.
• Preparing and managing project documents and providing training to clients.
• Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to clients.
• Addressing and resolving client issues with the help of team members across, including occasional on-call after-hours assistance for the support team.
• Actively managing the happiness and health of a portfolio of assigned clients.
• Working internally with other company teams, such as engineering and product, on special project tasks.

Skills on Resume: 

• Project Coordination (Hard Skills)
• Lifecycle Management (Hard Skills)
• Risk Management (Hard Skills)
• Client Consulting (Soft Skills)
• Workflow Analysis (Hard Skills)
• Document Preparation (Hard Skills)
• Best Practices (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Work directly with and be mentored by a senior implementation manager to own the implementation process for individual clients, setting them up for a successful long-term partnership.
• Serve as the primary project manager and technical expert during the onboarding process.
• Support the project manager for the biggest clients, working closely with key executive-level client stakeholders in performance marketing, technology, and design.
• Interface with Wunderkind professional services teams, including design, engineering, and QA, on behalf of clients to effectively integrate them with software.
• Keep projects on track, escalate and problem-solve issues that are blocking a successful launch, and rally either the client or internally at Wunderkind to deliver on time.
• Manage new integrations for existing clients, including new products or website and system integrations.
• Understand how clients leverage different marketing technology platforms and how technology works cohesively with their tech stack.
• Produce and update documentation related to client integrations, and own certain integration steps start to finish, such as configuring a client’s product feed or building email capture campaigns.
• Work to become a subject matter expert on Wunderkind’s product capabilities and implementation process.

Skills on Resume: 

• Implementation Setup (Hard Skills)
• Project Leadership (Soft Skills)
• Client Coordination (Soft Skills)
• Team Collaboration (Soft Skills)
• Issue Resolution (Soft Skills)
• System Integration (Hard Skills)
• Process Documentation (Hard Skills)
• Product Expertise (Hard Skills)

Job Summary: 

• Support the successful launch and mid-market (Tier 5) clients by working closely with sales to run quick, efficient, and smooth handoffs when new clients sign up, including contact categorization, product scoping, implementation details, goals, and KPIs.
• Continue to partner closely with sales throughout the trial period to convert clients to paid programs.
• Build a strong rapport with new clients immediately, showing expertise and earning trust to create a strong relationship.
• Run launch calls with new clients, evangelizing best practices, and suggesting product implementation.
• Overcome common objections and questions.
• Lead UI overviews and teach clients how to use self-service tools.
• Inculcate in clients how to work with the support team.
• Configure and thoroughly QA accounts ahead of launch.
• Run regular check-ins with clients during their trial.
• Build excitement about their success on the platform, encourage them to use additional products and send messages, and do everything necessary to hit their goals and KPIs.

Skills on Resume: 

• Client Onboarding (Soft Skills)
• Sales Collaboration (Soft Skills)
• Relationship Building (Soft Skills)
• Launch Management (Hard Skills)
• Objection Handling (Soft Skills)
• Product Training (Hard Skills)
• Account Configuration (Hard Skills)
• Performance Tracking (Hard Skills)

Job Summary: 

• Develop and conduct high-quality remote or in-person training sessions with new and existing clients.
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern.
• Ensure that customers achieve training objectives within set timelines.
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process.
• Update training materials to incorporate new product features.
• Conduct demonstrations to familiarize customers with new product features.
• Travel nationally to deliver onsite training and go-live support.
• Perform system configurations and customizations in collaboration with implementation project managers.
• Complete assigned project deliverables and provide additional support to project managers.
• Continually identify and define operational issues of clients and best configure the system to remedy such issues.
• Document customer feature requests for product development.
• Actively participate in the improvement of training programs and materials.

Skills on Resume: 

• Client Training (Hard Skills)
• Needs Assessment (Soft Skills)
• Timeline Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Product Demonstration (Hard Skills)
• System Configuration (Hard Skills)
• Feature Documentation (Hard Skills)
• Program Improvement (Soft Skills)

Job Summary: 

• Coordinates and supports the development and implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the company’s operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the company’s real estate portfolio, and assists in developing and implementing training, tools, and systems that ensure the integration of best practices into the operation of the property portfolio.
• Gathers feedback and data to effectively evaluate the operating and business performance of real estate operations against established metrics and measures by soliciting management, client, and team member feedback, and leading and participating in briefings and other meetings to generate ideas for improving operating performance.
• Consults with and provides advice to real estate leaders on topics related to operational strategy and provides input to decisions that address questions, concerns, and issues related to business operations.
• Coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others to lead project meetings, promote open communication, keep business leaders informed of progress, and follow up to ensure assigned tasks are completed.
• Supports and implements pilots and projects related to proposed new processes and operating systems by creating detailed project and communication plans, proposing and justifying required resources, managing the daily project-related activities, and following through to project completion.
• Communicates with and supports the business leaders and the company’s real estate and support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.

Skills on Resume: 

• Process Development (Hard Skills)
• Policy Implementation (Hard Skills)
• Performance Evaluation (Hard Skills)
• Strategic Consulting (Soft Skills)
• Project Coordination (Hard Skills)
• Pilot Management (Hard Skills)
• Issue Resolution (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Provide implementation services via on-site visits, teleconference, remote meetings, or work in the office.
• Assist customers with data setup, data grooming, and data transformation.
• Perform assigned implementation tasks, including documentation, deliverable preparation, and training.
• Learn the products in order to serve customers and execute engagement work plans.
• Utilize internal support tools.
• Assist customers with procedure development and training of business processes.
• Provide project support during the implementation process.
• Attend and assist with training for internal personnel or customers and prospects.
• Assist with internal projects such as improvement initiatives.

Skills on Resume: 

• Implementation Services (Hard Skills)
• Data Management (Hard Skills)
• Task Execution (Hard Skills)
• Product Knowledge (Hard Skills)
• Tool Utilization (Hard Skills)
• Procedure Development (Hard Skills)
• Project Support (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Develop, plan, and implement the platform for law enforcement agencies.
• Collaborate with the implementation team to perform client technology, workflow, policy gap, and risk analyses, and synthesize recommendations in preparation for product development and implementation.
• Support senior implementation team members in maintaining project schedules with internal and external stakeholders, identifying schedule risks, and implementing mitigation strategies.
• Seek out and nurture relationships with power users and influencers within the client site.
• Solicit and organize user feedback regarding end-user workflows, which will become actionable items for the product and engineering teams.
• Directly support the implementation lead in resolving high-level client issues.
• Maintain and update the implementation team's external knowledge base.
• Work towards a worthwhile mission with a team of friendly and intelligent coworkers.
• Build mission-critical and socially responsible software to enable first responders to better serve their communities.
• Work directly with first responders, dispatchers, and other user groups of the platform.
• Constantly collaborate with numerous teams, including customer success, growth, technical support, product, and engineering.
• Pursue opportunities for career growth in an environment.

Skills on Resume: 

• Platform Implementation (Hard Skills)
• Risk Analysis (Hard Skills)
• Schedule Management (Hard Skills)
• Relationship Building (Soft Skills)
• User Feedback (Soft Skills)
• Issue Resolution (Soft Skills)
• Knowledge Management (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Assist with implementations, integrations, and the customer success handoff.
• Translate client contract requirements into trackable implementation workstreams and tasks.
• Assist in the development and deployment of scalable processes, policies, and procedures.
• Partner cross-departmentally to project manage internal resources required to solve client business challenges.
• Work closely with customer success to ensure an orderly transition between the sales cycle, implementation stages, and post-launch optimization and stabilization.
• Partner with analytics resources on data requirements for both internal and external stakeholders.
• Identify and curate metric packages clearly demonstrating business needs and challenges, process optimization, and markers of success.
• Payer, provider, and ancillary organization courteously and professionally.
• Work with cross-functional teams to meet milestones that lead to timely program launches.
• Partner with integration managers and engineers to successfully configure and deploy the platform.
• Communicate project status and challenges, and make recommendations for swift and appropriate resolution.
• Coordinate daily with the implementation team to ensure project deliverables are on track and completed on time.
• Collaborate with the product team to accurately translate end-user needs into product requirements.
• Partner with the command center team to ensure proper patient care protocols are in place to support triage and care coordination efforts.
• Work with the marketing and engagement teams to develop tactical engagements designed to maximize brand equity and achieve sustainable patient growth and utilization.
• Support business development efforts through effective documentation of repeatable processes and success stories.

Skills on Resume: 

• Implementation Support (Hard Skills)
• Process Development (Hard Skills)
• Project Management (Hard Skills)
• Data Analysis (Hard Skills)
• Metric Reporting (Hard Skills)
• Platform Deployment (Hard Skills)
• Issue Resolution (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Assisting and supporting the implementation and project management teams in delivering projects within timelines.
• Auditing, importing, and mapping customers' product data into the platform.
• Building data optimisation rules.
• Testing and troubleshooting errors throughout the onboarding process.
• Assisting implementation consultants and project managers in building strong project and delivery plans for customers.
• Delivering training sessions to customer user groups using an established training methodology tailored to customers' needs.
• Providing accurate and timely status reporting for all customers.
• Providing feedback to product management for product features and enhancements.
• Transitioning clients to the support team following the implementation phase.
• Providing feedback and expertise for the development of additional client resources such as videos and webinars, as well as supporting the delivery of them.
• Escalating customer implementation issues, using all resources available before an issue is escalated.

Skills on Resume: 

• Project Support (Hard Skills)
• Data Mapping (Hard Skills)
• Rule Optimization (Hard Skills)
• Error Troubleshooting (Hard Skills)
• Customer Training (Hard Skills)
• Status Reporting (Hard Skills)
• Product Feedback (Soft Skills)
• Issue Escalation (Soft Skills)

Job Summary: 

• Provide group or individual training that is delivered at the customer site, in offices, or remotely using third-party connectivity tools.
• Complete necessary preparation and post-service tasks.
• Contact the customer to confirm expectations, create an agenda, and make travel arrangements.
• Follow up after the training session, including the writing of a status report, expense and billing reports, tracking issues, and contacting the customer to confirm progress in implementation and issue resolution.
• Use implementation best practices, which include standard training materials to support training and implementation support provided to customers.
• Maintain customer contact documentation and customer issues in the customer management system.
• Participate in a team effort to service the customer by working with the database services, managed services, support, development, integration, and quality assurance teams.
• Achieve individual revenue plan and billable utilization goal.
• Develop and grow systems knowledge and supporting third-party tools as they pertain to use with systems, including networks, operating systems such as Windows, SQL, and Excel.
• Maintain personal business metrics by receiving customer transaction surveys for services provided, maintaining a three-month forecast, weekly workload metrics tracking customer and non-customer related activities, and a schedule in Outlook that is published to SharePoint.
• Submit all customer documentation, including status reports, PIPs, and any other pertinent materials, to SharePoint on a timely basis.

Skills on Resume: 

• Customer Training (Hard Skills)
• Service Preparation (Hard Skills)
• Agenda Planning (Hard Skills)
• Post-Training Follow-Up (Soft Skills)
• Best Practices (Hard Skills)
• CRM Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Systems Knowledge (Hard Skills)

Job Summary: 

• Support implementations and third-party integrations for enterprise-level clients.
• Document technical requirements, schedules, goals, metrics, and customer interactions to effectively collaborate with other account stakeholders.
• Support the implementation team by providing tactical responses and strategic solutions to use cases, and translating these into actionable steps for customers, including delivering customer-facing training on solutions.
• Coordinate internal resources, customer resources, and third parties or vendors for the smooth execution of each implementation project.
• Proactively identify changes that can be made to the application to make customers' lives easier.
• Assist with cleaning medium-sized data sets in preparation for uploading into platforms.
• Define a consistent implementation methodology and templates.
• Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion.
• Partner with the sales team and assist in project pre-qualification and scoping to ensure that high-quality deals are sold that will lead to customer success.

Skills on Resume: 

• Integration Support (Hard Skills)
• Technical Documentation (Hard Skills)
• Solution Delivery (Hard Skills)
• Resource Coordination (Soft Skills)
• Process Improvement (Soft Skills)
• Data Preparation (Hard Skills)
• Methodology Development (Hard Skills)
• Business Development (Soft Skills)

Job Summary: 

• Gather and document requirements from current or desired client processes and customization requests.
• Write tickets for development following priorities and timelines outlined by team leads.
• Perform acceptance and regression testing on completed development work.
• Support team leads in ensuring system areas are configured and reviewed before training and go-live.
• Create workflows, flow charts, and training materials.
• Support implementation project managers in ensuring scheduled tasks are completed within the project plan.
• Identify and raise risks to the project manager to elevate to management.
• Attend and conduct on-site discovery meetings, training, and go live.

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• Ticket Writing (Hard Skills)
• Software Testing (Hard Skills)
• System Configuration (Hard Skills)
• Workflow Creation (Hard Skills)
• Task Coordination (Soft Skills)
• Risk Identification (Soft Skills)
• Onsite Training (Hard Skills)

Job Summary: 

• Troubleshoot issues with the tools.
• Work with the leader and assist with the most effective deployment of the Interceptas platform for clients.
• Develop strong relationships with customers to deliver exceptional service and ensure that expectations are exceeded.
• Work closely with subject matter experts to evaluate and identify emerging technologies or fraud trends and adapt new approaches and features.
• Create project documentation and training materials.
• Assist the leader in acting as a liaison between new customers and internal departments, including sales and technical development.
• Partner with lead technical architects to develop and deploy fraud transaction screening rules and methodologies.
• Assist with the planning, auditing, and migration of data for acquired clients.

Skills on Resume: 

• Issue Troubleshooting (Hard Skills)
• Platform Deployment (Hard Skills)
• Customer Relations (Soft Skills)
• Technology Evaluation (Hard Skills)
• Training Materials (Hard Skills)
• Department Liaison (Soft Skills)
• Fraud Prevention (Hard Skills)
• Data Migration (Hard Skills)

Job Summary: 

• Partner with clients and colleagues to gather business requirements.
• Analyze those requirements and ensure the correct delivery model is selected.
• Develop high-quality outputs for clients that are scalable, supportable, and exceed clients’ expectations.
• Communicate progress to clients and provide transparency on progress to colleagues.
• Perform QA checks on outputs to ensure that solutions are of high quality.
• Document solutions to ensure supportability.
• Partner with product development to ensure that client feedback is integrated into products.
• Perform the technical setup of customer information in applications and monitor the initial activities as they relate to active administration.

Skills on Resume: 

• Requirements Gathering (Hard Skills)
• Delivery Planning (Hard Skills)
• Solution Development (Hard Skills)
• Progress Communication (Soft Skills)
• Quality Assurance (Hard Skills)
• Solution Documentation (Hard Skills)
• Product Feedback (Soft Skills)
• Technical Setup (Hard Skills)

Job Summary: 

• Designs and codes complex strategies within deadlines.
• Maintains detailed project documentation.
• Partners with the business to resolve defects identified during testing or in production.
• Resolves issues in a timely manner.
• Builds collaborative relationships with business and technology partners.
• Leads high-level design walk-through sessions with team members and business partners.
• Analyzes business requirements to ensure that they are clear and complete.
• Assist in reaching solutions for customer needs by coordinating across internal and external cross-functional partners and relationships.

Skills on Resume: 

• Strategy Development (Hard Skills)
• Project Documentation (Hard Skills)
• Defect Resolution (Hard Skills)
• Issue Management (Soft Skills)
• Relationship Building (Soft Skills)
• Design Review (Hard Skills)
• Requirements Analysis (Hard Skills)
• Solution Coordination (Soft Skills)

Job Summary: 

• Serve as the implementation support for Strive Health in 1 to 3 markets or customers at a time, ensuring a successful launch.
• Understand and manage against the nuances associated with a variety of customers, including health plans, health systems, provider groups, and other value-based care organizations.
• Led both structured and ad hoc project management, reporting, and relationship management activities to inform key internal and external stakeholders and resolve issues quickly and effectively.
• Build relationships with key external stakeholders to establish the Strive Health team as trusted strategic partners.
• Collaborate and coordinate with Strive strategy, business development, clinical, operations, analytics, and technology teams to deploy a market-specific solution.
• Provide input into future implementations across functional areas to continuously improve solution deployments.
• Meet in person with internal and or external stakeholders to facilitate team and business priorities or opportunities.
• Collaborates with customer success in knowledge transfer to ensure continued success and growth for the client.

Skills on Resume: 

• Implementation Support (Hard Skills)
• Customer Management (Soft Skills)
• Project Reporting (Hard Skills)
• Relationship Building (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Process Improvement (Soft Skills)
• Stakeholder Engagement (Soft Skills)
• Knowledge Transfer (Hard Skills)

Job Summary: 

• Meet with consultants to understand the scope and time frames of each assignment.
• Help configure customized Avature solutions.
• Move configurations from test environments to production ones.
• Analyze and create relevant reports.
• Run QA tests to ensure everything works as expected.
• Create and update documentation relevant to the solution, including requirements and configuration workbooks.
• Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way.
• Build strong relationships with key stakeholders with the goal of providing a seamless implementation process and exceptional customer service throughout the cycle.

Skills on Resume: 

• Scope Analysis (Hard Skills)
• Solution Configuration (Hard Skills)
• Environment Migration (Hard Skills)
• Report Creation (Hard Skills)
• Quality Testing (Hard Skills)
• Documentation Management (Hard Skills)
• Case Management (Hard Skills)
• Stakeholder Relations (Soft Skills)

Job Summary: 

• Facilitating surveys, interviews, and focus group discussions to inform the product development roadmap during and beyond the testing phase.
• Documenting user experiences and feedback regularly for product development.
• Executing key communication materials, including short product videos and tutorials, and supporting with designing the same.
• Monitoring and evaluating programme implementation on the ground.
• Monitoring relevant metrics and scorecards to provide continuous feedback on the customer experience of the service across different touchpoints, and sharing data and insights with the team.
• Being the point person for all customer and frontline worker queries and issues experienced during the pilot, and coordinating with the internal team for speedy redressal.
• Analyze online advertisements for vacation rental properties.
• Ensure the consistent quality of clients’ data.
• Gain competency in and specialization within the full suite of processes and tools utilized by the team to deliver high-quality services and products.
• Support implementation services, customer experience, and technical teams to troubleshoot issues and problems that customers and other team members are having with systems or products.
• Contribute to continuous process improvements within the team.
• Assist with the creation and maintenance of the internal knowledge base.

Skills on Resume: 

• User Research (Soft Skills)
• Experience Documentation (Hard Skills)
• Content Creation (Hard Skills)
• Program Monitoring (Hard Skills)
• Metrics Analysis (Hard Skills)
• Issue Coordination (Soft Skills)
• Data Quality (Hard Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Leads account creation and management for all trial accounts, importing client information, account setup, and customizing the product for optimal client experience.
• Works as a strategic liaison during the trial experience for the sales team, assisting the team by demonstrating the value of the offering to the client during the trial.
• Serves as initial product onboarding specialist, guiding trial clients through best practices and showcasing how to utilize it to benchmark success and program strategy.
• Acts as primary point of contact for all trial accounts, uncovering client goals and showing product value through digital meetings, phone calls, and by email.
• Collaborates with the sales team by providing client feedback, trial experience updates, and strategy for post-trial close.
• Executing business analysis to identify specific requirements and use cases with private equity enterprise software clients.
• Collaborating with multiple internal teams, such as client development, product, account management, and operations, to deliver targeted solutions to meet clients’ portfolio monitoring, reporting, and valuation requirements.
• Independently managing multiple implementation projects using best practices regarding system setup and utilization.
• Balancing multiple client engagements simultaneously and efficiently maintaining accountability to all stakeholders.
• Regularly working with internal sales, solutions, client support, product, and training teams regarding forward-looking initiatives.
• Communicating weekly updates internally to the implementation management team and externally to the constituent clients.

Skills on Resume: 

• Account Management (Hard Skills)
• Client Liaison (Soft Skills)
• Product Onboarding (Hard Skills)
• Goal Analysis (Soft Skills)
• Client Feedback (Soft Skills)
• Business Analysis (Hard Skills)
• Project Management (Hard Skills)
• Stakeholder Communication (Soft Skills)

Job Summary: 

• Support implementation leads with the full implementation cycle from signed to live for mid-market and enterprise companies.
• Provide support with the implementation of project plans, managing multiple rollouts simultaneously, and ensuring the timely delivery of service and deliverables.
• Coordinate a cross-functional implementation team, including product managers and customer success managers throughout the implementation process, while maintaining and communicating the implementation status.
• Align training, project plans, and support with customers' goals, and transform customers into HowNow experts and evangelists.
• Build meaningful and collaborative relationships with product champions and key stakeholders within each account.
• Ensure the successful rollout of new product features to existing customers by working closely with the product and customer success teams.
• Serve as first level support for the implementation and customer success teams on internal tasks required to support customers, such as recapping actionable items from implementation meetings, tracking and updating implementation project plans, coordinating meeting times with multiple stakeholders, taking meeting minutes, initiating and tracking the status of internal systems and procedures, pulling reports, and investigating product-related issues.
• Work collaboratively across multiple departments such as product, operations, data science, and marketing.
• Assist with member marketing material creation and editing.
• Manage open tickets and ensure deadlines are met.
• Report updates and enhancements.

Skills on Resume: 

• Implementation Support (Hard Skills)
• Project Coordination (Hard Skills)
• Status Communication (Soft Skills)
• Customer Training (Hard Skills)
• Relationship Building (Soft Skills)
• Feature Rollout (Hard Skills)
• Issue Tracking (Hard Skills)
• Team Collaboration (Soft Skills)