Job Summary: 

• Provide implementation services via on-site visits, teleconference, remote meetings or work in the office 
• Assist customers with data setup, data grooming and data transformation
• Perform assigned implementation tasks including documentation, deliverable preparation and training
• Learn products in order to serve customers and execute engagement work plans
• Utilize internal support tools
• Assist customers with procedure development and training of business processes
• Provide project support during the implementation process
• Attend and assist with training for internal personnel or customers and prospects
• Assist with internal projects such as improvement initiatives

Skills on Resume: 

• Customer Support (Soft Skills)
• Data Management (Hard Skills)
• Process Training (Soft Skills)
• Product Knowledge (Hard Skills)
• Technical Documentation (Hard Skills)
• Procedure Development (Hard Skills)
• Project Coordination (Soft Skills)
• Process Improvement (Soft Skills)

Job Summary: 

• Lead current clients through the implementation of add-on software modules and deliver above-and-beyond customer service through all stages of the project
• Lead the technical requirements gathering process from customers and identify workflow or software solutions
• Collaborate and create user stories with the development team
• Plan and implement changes to the client environments and the applications
• Lead cross-functional teams and manage successful software deployments
• Perform testing, troubleshooting and deployments of software to customer non-production and production environments
• Perform training for customer user groups on the use and maintenance of software
• Serve as a subject matter expert for the products
• Create or edit technical documentation for clients, including flow charts, models, procedures and user guides
• Train clients on the use of the software

Skills on Resume: 

• Client Management (Soft Skills)
• Requirements Gathering (Hard Skills)
• User Storytelling (Hard Skills)
• Change Implementation (Hard Skills)
• Team Leadership (Soft Skills)
• Software Deployment (Hard Skills)
• User Training (Soft Skills)
• Technical Documentation (Hard Skills)

Job Summary: 

• Under general supervision, analyze and determine business requirements and provide detailed specifications to programming
• Provide hands-on involvement in projects that require problem-solving skills and attention to detail
• Provide broad corporate insight and understanding of different content management processes across financial and non-banking entities with a demonstrated understanding of how financial services organizations perform content management
• Identify customer-specific advantages that will help contribute to a unique business value offering and deliver consultative solutions that fit
• Recognize and articulate customer business requirements and develop the corresponding proposal design
• Work in a strong structural environment that relies heavily on communication skills, presentation skills and the ability to effectively react in dynamic, customer-facing situations
• Operate and work as a team that shares knowledge within the workings of a broad range of financial institutions, healthcare, telecommunications, biller, print, mail services and processes
• Communicate progress and any potential problems to the manager or project lead for awareness and resolution
• Use independent judgment to make decisions based on precedents and established guidelines
• Solve problems using standard procedures and precedents

Skills on Resume: 

• Business Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Content Management (Hard Skills)
• Consultative Selling (Soft Skills)
• Proposal Design (Hard Skills)
• Presentation Skills (Soft Skills)
• Team Collaboration (Soft Skills)
• Decision Making (Soft Skills)

Job Summary: 

• Support customer implementations and onboarding to LC360
• Serve as a team resource on application-related matters and attend calls as a subject matter expert related to configuration matters
• Work closely with solution architects and project teams to identify solutions for customer needs
• Understand customer business needs and systems utilized
• Ensure customer specifications are kept up to date and accurate throughout the implementation
• Create user stories and translate them into requirements or specifications
• Update client instances in support of configuration needs, including forms and outputs
• Verify system changes to ensure they meet the customer’s requirements
• Contribute to business process analysis, deployment planning and execution, and training development and delivery activities in support of the implementations
• Perform informal training for customer user groups on the use and maintenance of software
• Support the project team with releases to non-production and production environments
• Communicate progress and any potential problems to the manager or project team for awareness
• Support the professional services department with other delivery initiatives 
• Develop deep knowledge and serve as a subject matter expert in the major product

Skills on Resume: 

• Customer Onboarding (Soft Skills)
• Configuration Management (Hard Skills)
• Solution Identification (Hard Skills)
• Requirements Translation (Hard Skills)
• System Verification (Hard Skills)
• Process Analysis (Hard Skills)
• User Training (Soft Skills)
• Product Expertise (Hard Skills)

Job Summary: 

• Manage appropriate expectations during the implementation of a revenue management system for each client
• Build and maintain relationships with professional services team members to ensure successful implementation
• Develop and communicate the implementation plan and status for each client implementation
• Communicate the project scope and possible issues in a timely manner
• Initiate and coordinate internal quality assurance tests to verify accurate setup
• Work with the professional services team to ensure the necessary information is available for the implementation
• Gather and load property management system data
• Ensure accurate data is being received from the source property management system and communicate any issues
• Troubleshoot property management system data and file issues
• Assist with the creation and maintenance of implementation-related documents, checklists and procedures
• Manage and schedule time to meet implementation goals and maximize department profit
• Promote a positive, professional image of the company internally and externally
• Provide superior customer service to all internal and external customers

Skills on Resume: 

• Expectation Management (Soft Skills)
• Relationship Building (Soft Skills)
• Implementation Planning (Hard Skills)
• Scope Communication (Soft Skills)
• Quality Assurance (Hard Skills)
• Data Management (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Undertake analysis on new pensions projects and enhancements to existing projects
• Analyse changes and enhancements to client pension schemes by assessing their impact on the company’s software as installed for the client
• Liaise with clients to define pension calculation-related processes using company utilities and techniques
• Analyse client pension scheme data and establish data cleansing and data migration specifications, including data mapping
• Interpret and implement legislative changes, making use of regulatory and pensions support team advice
• Design and analyze the proposed solution prior to the onset of any coding to ensure it fulfils the business requirements and makes best use of existing code
• Ensure the successful application of data cleansing and data migration activities 
• Ensure successful delivery of automation processes, including pension calculations, workflow build, letters and output, reports, reconciliation output and other applications by the line manager
• Produce user and pension systems documentation
• Adhere to client standards and procedures within the contractual terms of a project to ensure that documentation is produced, approved and issued in accordance with those requirements
• Accurately estimate and plan deliverables
• Monitor progress against the plan to enable projects to be delivered on time and within budget, providing progress reporting
• Work within the correct boundaries of scope, incident management, and change control
• Design and provide a solution that is fit for purpose and in line with budgetary constraints

Skills on Resume: 

• Project Analysis (Hard Skills)
• Client Liaison (Soft Skills)
• Data Migration (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Solution Design (Hard Skills)
• Process Automation (Hard Skills)
• Documentation Writing (Hard Skills)
• Progress Monitoring (Soft Skills)

Job Summary: 

• Become a subject matter expert on the CAIS offering and product lines to help drive adoption
• Execute day-to-day platform tasks within the transaction and learning domains of the CAIS platform
• Assist in the development of efficient processes and procedures within the transaction and learning domains of the CAIS platform, and work with the technology team to automate workflows
• Exercise judgment to escalate issues to senior team members
• Work closely with client service, operations, enterprise and other internal departments
• Liaise with clients on the user experience of the CAIS platform and partner with the technology team to enhance the client experience
• Assist in implementing and tracking key performance indicators
• Develop, implement and execute operating procedures
• Perform additional responsibilities based on capacity, skill and interest

Skills on Resume: 

• Product Expertise (Hard Skills)
• Platform Management (Hard Skills)
• Process Improvement (Hard Skills)
• Issue Escalation (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Client Liaison (Soft Skills)
• KPI Tracking (Hard Skills)
• Procedure Development (Hard Skills)

Job Summary: 

• Create and maintain flexible benefit software configuration tasks 
• Support internal flex delivery team queries
• Undertake configuration testing
• Complete configuration peer review
• Liaise with key internal business contacts, such as the project manager or consultant
• Liaise with third-party external software providers
• Maintain and update the configuration process documentation
• Undertake and take responsibility for the completion of assigned work in a timely and accurate manner
• Maintain and log accurate time recording for all work completed
• Monitor, take ownership of and resolve team mailbox queries
• Carry out other duties as may be agreed from time to time

Skills on Resume: 

• Software Configuration (Hard Skills)
• Team Support (Soft Skills)
• Configuration Testing (Hard Skills)
• Peer Review (Soft Skills)
• Internal Liaison (Soft Skills)
• Vendor Communication (Soft Skills)
• Process Documentation (Hard Skills)
• Query Resolution (Soft Skills)

Job Summary: 

• Interpret requirements to create or update systems specifications documents
• Create technical requirements and perform impact analysis for intermediate to complex modules
• Design, program and implement custom solutions independently
• Conduct peer reviews, execute and manage the assigned tasks, including analysis and production
• Execute test results for accuracy, completeness and mapping to requirement artifacts
• Participate in client and requirement clarification calls
• Provide timely communication to the lead and onshore counterpart, and implement ideas for process improvements or automation
• Support process SLAs and adherence to the defined workflow
• Coach and mentor other team members
• Ensure peer review effectiveness

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Impact Analysis (Hard Skills)
• Solution Development (Hard Skills)
• Peer Review (Soft Skills)
• Test Execution (Hard Skills)
• Process Communication (Soft Skills)
• Workflow Adherence (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Source contract data from source systems, ensuring thorough inbound and outbound analysis
• Participate in defining the feeds flowing to the full suite
• Perform reconciliation, ensuring contract details are sourced from the product processor
• Support the business in discovery
• Review the discovery documentation provided by the country or business line
• Participate in and support the design phase of the project
• Review of business requirement documents
• Review of functional requirements documents
• Creation of an operations schedule and flow for the country
• Participate in and support the configuration and development phase of the project
• Assist technology with conversion efforts
• Perform reconciliations of converted data
• Participate in and support the UAT phase of the project
• Assist in the creation of the UAT test plan
• Execute FRSS test scripts
• Support the business with UAT testing
• Assist with stress, performance and volume testing
• Reconcile and validate financial and indicative data between test and production environments
• Assist with user training
• Confirm production configurations
• Assist with and confirm conversion
• Assist in the completion and preparation of the go-live checklist

Skills on Resume: 

• Data Analysis (Hard Skills)
• Data Reconciliation (Hard Skills)
• Requirements Review (Hard Skills)
• Project Support (Soft Skills)
• Configuration Support (Hard Skills)
• UAT Execution (Hard Skills)
• User Training (Soft Skills)
• Go-Live Preparation (Hard Skills)

Job Summary: 

• Assist with project management tasks and the implementation of deliverables of solutions
• Work with the implementation lead on projects to document existing client operational processes and gather requirements needed to set product configurations for business rules, workflows and patient messages
• Communicate relevant project updates in weekly internal and client meetings
• Document project accomplishments, next steps, risks and issues for client and internal teams
• Create detailed agendas for client meetings that cover important steps for the success of the project
• Build and maintain knowledge of solutions, processes and procedures, and the healthcare domain
• Problem-solve with the implementation lead and implementation manager to meet client needs during implementations
• Update and improve the technology implementation methodology as a whole and contribute to organizational objectives
• Collaborate with internal teams to deliver a successful project outcome
• Use project management tools to update internal and client-facing project plans

Skills on Resume: 

• Project Management (Hard Skills)
• Process Documentation (Hard Skills)
• Requirements Gathering (Hard Skills)
• Meeting Coordination (Soft Skills)
• Risk Management (Hard Skills)
• Domain Knowledge (Hard Skills)
• Problem Solving (Soft Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Configure customer accounts for data transfers to existing partners
• Review new configurations, explain technical and non-technical details to customers, and participate in setup reviews with both customers and external partners
• Research file transmissions and payroll data to respond to inquiries from customers, external partners and internal staff
• Manage personal workload to stay current with all assigned projects
• Review and analyze business requirements for data transfers between customers and existing external partners
• Configure systems for data import and export to meet requirements
• Coordinate with clients and external partners on data reviews, testing and project status
• Manage test scripts, file delivery dates and client or vendor milestones for data transfers
• Review and audit interface setups for accuracy and adherence to requirements

Skills on Resume: 

• Account Configuration (Hard Skills)
• Technical Communication (Soft Skills)
• Data Research (Hard Skills)
• Workload Management (Soft Skills)
• Requirements Analysis (Hard Skills)
• System Configuration (Hard Skills)
• Data Coordination (Soft Skills)
• Set Up Auditing (Hard Skills)

Job Summary: 

• Execute and deploy customer project work plans and transition plans
• Perform hands-on configuration of various software, technologies, services and interfaces on hardware for delivery and deployment at customer sites
• Execute hardware, software and new technology upgrades and maintenance of systems deployed to customer sites and regional distribution centers
• Prioritize and manage multiple complex projects within time, technical and resource constraints
• Develop training session plans designed to enrich the knowledge and understanding of proprietary software and technologies for specific end-user audiences
• Execute varying levels of training for customers at their facilities nationwide on the use of system products
• Execute training for operations staff when new technologies or upgrades are introduced
• Configure and execute systems integration projects based on varying customer needs from initiation to completion
• Document all service, training, configuration and upgrade activities
• Provide escalation support to the team concerning customer project deployments involving new and existing software or hardware technologies
• Provide advanced problem-solving, troubleshooting and system consultation to customers
• Provide recommended accounting guidelines within the proprietary financial software along with assistance in customer financial reconciliation and balancing
• Provide solutions and input on project problems and challenges
• Direct the work of onsite vendors relating to the installation of hardware

Skills on Resume: 

• Project Execution (Hard Skills)
• System Configuration (Hard Skills)
• Technology Upgrades (Hard Skills)
• Project Management (Soft Skills)
• User Training (Soft Skills)
• Systems Integration (Hard Skills)
• Troubleshooting Skills (Soft Skills)
• Vendor Coordination (Soft Skills)

Job Summary: 

• Support the implementation of health benefits
• Instruct and lead the development of new case employee communications with the Marketing team
• Daily management and setup to track project plans via Smartsheet
• Develop solutions and lead training in Smartsheet for better interdepartmental collaboration
• Communicate and request client tasks and deliverables in a professional and consultative manner
• Develop and lead interdepartmental training sessions geared towards technical file standards
• Prepare agendas for client meetings, take notes, and manage open items
• Participate in meetings with clients and vendors to determine the scope of the technical file process
• Review files provided during the implementation meet expectations with a complete understanding of what is being implemented
• Assist with initial test and validation of incoming data and file formatting
• Assist with data requests/queries from internal staff on an ad hoc or ongoing basis to support ongoing client file exchanges
• Collaborate with multiple departments, including sales, product, account management, implementation, and member services to support projects

Skills on Resume: 

• Benefits Setup (Hard Skills)
• Plan Tracking (Hard Skills)
• Process Design (Hard Skills)
• Client Relations (Soft Skills)
• File Training (Soft Skills)
• Meeting Support (Soft Skills)
• Data Testing (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Serve as the primary contact to customers while coordinating multiple, simultaneous upgrades, change requests, and module installs of the Higher Logic product suite
• Define, plan, and implement the deliverables and tasks required for successful projects and upgrades, including resource determinations, schedules, and project implementation plans
• Utilize a standard project management methodology to guide all projects in a consistent, organized, and reliable manner
• Understand existing processes and recognize and propose process changes to improve quality, reduce costs, and accelerate timelines
• Share best practices and product knowledge with peers and novice team members
• Demonstrate a comprehensive understanding of the Higher Logic product suite and act as a subject matter expert for internal resources and customers for multiple product areas
• Elicit feedback from customers relating to the module install, end-user adoption, and satisfaction with the product during and after the project
• Provide user training via the web or on-site regarding the effective use of the software and best practices
• Conduct all business in accordance with Higher Logic policies and procedures

Skills on Resume: 

• Client Contact (Soft Skills)
• Project Planning (Hard Skills)
• Process Improvement (Hard Skills)
• Knowledge Sharing (Soft Skills)
• Product Expertise (Hard Skills)
• Customer Feedback (Soft Skills)
• User Training (Soft Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Work with a cross-functional team of support specialists to provide timely support to payroll and HR solutions customers, utilizing the benefits and HR modules in HCM platforms
• Configure benefits administration modules by analyzing customers’ benefit plans, coverages, and eligibility, and build the benefits administration module based on the needs identified during analysis
• Assist customers with open enrollment workflows and notifications, plan enrollment cycles, and roll out to their employee base
• Analyze customer needs related to HR information tracking and assist customers in maximizing their utilization of the technology solution provided
• Work with third parties such as benefits brokers, third-party administrators, and insurance carriers to establish and maintain carrier connection data feeds
• Maintain up-to-date knowledge on HR-related functionality enhancements in HCM technology, document new features, update process documents, and train co-workers on new functionality
• Provide training to customers on HR functionality utilizing both remote presentation tools such as WebEx or Microsoft Teams, as well as in-person training appropriate by management
• Maintain knowledge and assist in supporting other modules such as applicant tracking, ACA reporting, time and attendance, and payroll
• Problem-solve complex data management and application configuration issues

Skills on Resume: 

• Customer Support (Soft Skills)
• Benefits Configuration (Hard Skills)
• Workflow Management (Hard Skills)
• Needs Analysis (Hard Skills)
• Data Integration (Hard Skills)
• Feature Documentation (Hard Skills)
• User Training (Soft Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Create projects and win opportunities using Salesforce Customer Relationship Management software
• Onboard and welcome new customers to the Heartland and Global family
• Lead regularly scheduled calls with new clients
• Request, prepare, and compile documents for data entry
• Check source documents for accuracy, certify data, and correct data
• Obtain further information for incomplete documents by reaching out to customers directly
• Manually enter or import data from source documents or files into the software GUI
• Configure settings to clients’ specifications
• Check completed work for accuracy and verify with clients
• Proactively keep clients engaged and informed via email and phone
• Identify and resolve any issues or roadblocks
• Comply with data integrity and security policies
• Meet scheduled project delivery dates
• Receive inbound and make outbound calls to customers relating to specific implementation projects

Skills on Resume: 

• CRM Management (Hard Skills)
• Client Onboarding (Soft Skills)
• Document Preparation (Hard Skills)
• Data Entry (Hard Skills)
• Data Verification (Hard Skills)
• Client Communication (Soft Skills)
• Issue Resolution (Soft Skills)
• Settings Configuration (Hard Skills)

Job Summary: 

• Provide support to customers with emphasis on high-level networking and application issues
• Prepare and discuss technical and security documentation with customers
• Effectively troubleshoot computer hardware and software issues, including server, storage, network, and Citrix, RD, and VMware software-related issues
• Manage enterprise-level application installs
• Provide input and guidance on server, network, and storage architecture
• Build effective relationships with customers
• Build training materials for customers and staff
• Follow established technical and administrative policies and procedures

Skills on Resume: 

• Customer Support (Soft Skills)
• Technical Documentation (Hard Skills)
• Issue Troubleshooting (Hard Skills)
• Application Installation (Hard Skills)
• System Architecture (Hard Skills)
• Client Relations (Soft Skills)
• Training Development (Hard Skills)
• Policy Compliance (Hard Skills)

Job Summary: 

• Undertake detailed project work, including business analysis, to document and publish relevant business and client requirements
• Generate specified project documentation to best practice quality standards in line with CEVA project management methodology standards
• Prepare test plans and conduct system testing to professional quality standards
• Support systems integration and user acceptance testing with CEVA IT, operations, and the external customer
• Perform implementation and post-implementation support tasks by the project
• Maintain good ongoing working relationships with all customers and service providers as part of the day-to-day execution of project delivery
• Provide logistics and systems consultancy to internal and external customers
• Prepare and perform management presentations
• Train key users within CEVA operations on the system and best practices

Skills on Resume: 

• Business Analysis (Hard Skills)
• Project Documentation (Hard Skills)
• Test Planning (Hard Skills)
• Systems Integration (Hard Skills)
• Implementation Support (Hard Skills)
• Customer Relations (Soft Skills)
• Logistics Consultancy (Hard Skills)
• User Training (Soft Skills)

Job Summary: 

• Create, track, and report on project timelines
• Manage project budgets and approve invoices
• Produce and distribute status, tracking, and financial reports for internal and external team members and senior management
• Prepare and present project information at internal and external meetings
• Be responsible for sub-projects or specific components of the project or program
• Participate in proposal development and sales or proposal presentations
• Coordinate with other project resources within and outside the organization
• Provide input into project proposals and RFPs
• Ensure that work is conducted in compliance with standard processes, policies, and procedures and meets project timeline metrics
• Serve as a backup contact for internal project managers
• Identify and negotiate out-of-scope project work
• Be responsible for financial reporting on the project, including tracking deliverables and invoicing
• Meet with team members on a regular basis regarding project tasks to ensure project milestones are met
• Partner with other project managers to develop and implement process improvements

Skills on Resume: 

• Timeline Management (Hard Skills)
• Budget Management (Hard Skills)
• Status Reporting (Hard Skills)
• Presentation Skills (Soft Skills)
• Proposal Support (Hard Skills)
• Resource Coordination (Soft Skills)
• Scope Negotiation (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Implementing Appsumer solutions to new clients to solve their data needs
• Supporting existing Appsumer clients with their data requests
• Propose and implement more advanced solutions to solve bespoke customer requirements
• Communicate with both external vendors and the product team to ensure smooth delivery of customer needs
• Ensuring client reports are up to date by aggregating multiple performance marketing sources
• Solving inconsistencies in the data by utilising problem-solving skills
• Helping clients to gain more insight from Appsumer using advanced data enrichment and set up
• Identifying and implementing automation

Skills on Resume: 

• Solution Implementation (Hard Skills)
• Client Support (Soft Skills)
• Custom Solutions (Hard Skills)
• Vendor Communication (Soft Skills)
• Data Aggregation (Hard Skills)
• Data Troubleshooting (Hard Skills)
• Data Enrichment (Hard Skills)
• Process Automation (Hard Skills)

Job Summary: 

• Establish a positive rapport with clients to develop and maintain technical relationships with peers within the client’s organization, analyze the client’s business, objectives, and expectations, and act as the go-to person on all aspects of services and support for respective technical relationships
• Evaluate the client’s business requirements, estimate effort, and guide the client to utilize standard solutions while maximizing revenue
• Perform system installations and upgrades that require knowledge of the client’s business, along with system configuration and testing of their student information system
• Understand card business, transaction processing, and payment schemes
• Occasionally support higher-level analysts on sub-components of major initiatives
• Convert the client’s business requirements into detailed technical specifications, present them internally and externally, and secure requirement sign-off, while gathering, evaluating, and organizing client deliverables to prepare information for future configuration
• Support business in presenting Global Payments and solutions and services, with the objective to provide and support system installations and upgrades
• Manage time to ensure scheduled deadlines are met
• Act as a technical point of contact internally within the project team, other departments, and upper management
• Interface with customer care and other relevant departments responsible for client support to achieve client and departmental objectives
• Document and maintain the client’s system environments by keeping records of client functionality, environment, and client-specific documentation while providing them to more senior levels for review
• Maintain and update departmental templates and tools when new releases occur or business practices change
• Execute simple to medium complex project or development work plans and revise them to meet changing needs and requirements
• Modify HTML, CSS, or JSP pages to accommodate customer requests along with system installation and configuration

Skills on Resume: 

• Client Relations (Soft Skills)
• Requirements Analysis (Hard Skills)
• System Configuration (Hard Skills)
• Payment Knowledge (Hard Skills)
• Specification Writing (Hard Skills)
• Time Management (Soft Skills)
• Technical Support (Soft Skills)
• Web Modification (Hard Skills)

Job Summary: 

• Identify source data reports and build data models from multiple client reporting platforms and import data into DMA systems
• Establish guidelines for tax credits, amended returns, renewals, notice handling expectations, funding procedures, and reporting requirements
• Document compliance processes and procedures for each new client
• Set up new clients in all internal software systems used for return preparation
• Maintain client contact throughout implementation
• Manage the transition process from onboarding to production
• Troubleshoot and resolve client data issues during onboarding
• Process client data feeds into the tax software program

Skills on Resume: 

• Data Modeling (Hard Skills)
• Process Guidelines (Hard Skills)
• Compliance Documentation (Hard Skills)
• Client Setup (Hard Skills)
• Client Communication (Soft Skills)
• Process Transition (Soft Skills)
• Data Troubleshooting (Hard Skills)
• Data Processing (Hard Skills)

Job Summary: 

• Provide implementation and configuration support to assigned clients and in assigned markets, and meet all milestones and deliverables in a timely manner
• Ensure customer expectations are met and exceeded
• Coordinate directly with clients to understand card program setup requirements and facilitate new card program installations, conversions, and maintenance requests without customer impact
• Manage non-routine processing and change requests, as well as support customer initiatives
• Partner with and present opportunities to clients with the objective of increasing performance and further educating clients on programs
• Act as approver for other analysts on client program changes
• Prepare and maintain detailed project plans, status reports, and issues logs in support of client projects and initiatives
• Build and enhance positive working relationships with clients and internal stakeholders
• Represent customer system and operational requirements to internal organizations
• Coordinate internal resources to ensure delivery on commitments
• Report customer project accomplishments and deliverables to management monthly
• Provide training to internal and cross-functional teams and external clients
• Proactively identify and recommend opportunities for process improvement, resulting in improved efficiency and effectiveness and increased customer satisfaction

Skills on Resume: 

• Implementation Support (Hard Skills)
• Customer Service (Soft Skills)
• Program Setup (Hard Skills)
• Change Management (Hard Skills)
• Client Education (Soft Skills)
• Project Reporting (Hard Skills)
• Stakeholder Relations (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Transact insurance implementation tasks and support complex issues and problems in onboarding a client of up to 500 lives for life products, case installation activities, and client inquiries
• Work with the sales team and account management team to onboard and integrate new clients
• Interpret day-to-day business objectives effectively to support the team lead's work assignments and priority cases
• Utilize resources and tools to accurately respond to customer inquiries and follow all documented processes and workflows provided by the client to enhance customer service and reduce customer effort and improve operating efficiency
• Learn and be proficient with the client’s incident management and knowledge management tools, client information systems, and service desk procedures
• Utilize industry experience to support client questions, escalations, problem-solving, and industry inquiries
• Support a trusted advisor relationship with key executives, management, and direct service healthcare providers
• Understand root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
• Understand and adhere to client service level agreements and department or product key performance requirements
• Maintain high customer satisfaction ratings

Skills on Resume: 

• Client Onboarding (Hard Skills)
• Team Collaboration (Soft Skills)
• Business Interpretation (Soft Skills)
• Customer Inquiry (Soft Skills)
• System Proficiency (Hard Skills)
• Issue Resolution (Soft Skills)
• Relationship Management (Soft Skills)
• Service Compliance (Hard Skills)

Job Summary: 

• Coordinate and oversee the implementation and entitlements of ISS products and services for new clients
• Serve as a subject matter expert on ISS implementation and entitlement processes and procedures
• Manage client inquiry and issue resolution process
• Plan and modify governance, E and S, and data solutions to meet customer needs
• Work closely with sales, account management, and other internal teams to develop product specifications, define project scope, and prioritize workflow
• Create and refine implementation training materials
• Manage the cancellation process for terminating contracts
• Process access requests to ISS online platforms for internal staff

Skills on Resume: 

• Project Coordination (Hard Skills)
• Process Knowledge (Hard Skills)
• Issue Handling (Soft Skills)
• Data Solutions (Hard Skills)
• Task Prioritization (Soft Skills)
• Training Design (Hard Skills)
• Contract Handling (Hard Skills)
• Access Setup (Hard Skills)

Job Summary: 

• Implement assigned duties within implementation project plans and the 340B business model
• Work with the team, clients, and stores to ensure the process is implemented and goes through integration
• Implement the entire implementation for smaller projects
• Analyze claims data, utilization, and prescriber information from clients to determine which stores will be impacted by client implementations and how they will be impacted
• Complete and submit all government forms for HRSA registration
• Assist in developing complex client relationships and develop standard client relationships
• Work with internal departments to track all outstanding deliverables for the implementation team
• Be responsible for the transition of client relationships from the implementation team to the operations team
• Analyze RFPs and present any concerns to the 340B leadership team
• Develop understanding of 340B statutes and guidelines to ensure client implementations are in compliance with those set forth by the government
• Act as a liaison between 340B operations and the sales team

Skills on Resume: 

• Project Execution (Hard Skills)
• Process Integration (Hard Skills)
• Data Analysis (Hard Skills)
• Form Submission (Hard Skills)
• Client Relations (Soft Skills)
• Deliverable Tracking (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Team Liaison (Soft Skills)

Job Summary: 

• Perform a detailed assessment of current practices and business needs of the client to ensure tasks are delivered timely
• Escalate issues and risks to the implementation manager in a timely manner
• Monitor user acceptance tasks and milestones to ensure timely review and acceptance
• Assist the implementation manager or other team members in ongoing client or maintenance-type implementations
• Monitor and communicate project milestones, status, and risks 
• Communicate with clients to identify and define project requirements, scope, and objectives
• Monitor current projects and coordinate with all team members to keep the workflow on track
• Manage project-related paperwork, including implementation agendas, project plans, and status reports, and distribute them timely manner to the client and executive management team
• Assist the implementation manager with any additional project learning materials
• Be responsible for tracking and entering all costs associated with the implementation per contract fee schedule
• Coordinate and schedule client meetings
• Act as the secondary point of contact to the implementation manager and assist in meeting facilitation
• Work with the vendor management team to ensure vendor implementation tickets are created and monitored throughout the implementation

Skills on Resume: 

• Needs Assessment (Hard Skills)
• Issue Escalation (Soft Skills)
• Milestone Monitoring (Hard Skills)
• Scope Definition (Hard Skills)
• Workflow Coordination (Soft Skills)
• Report Preparation (Hard Skills)
• Cost Tracking (Hard Skills)
• Meeting Scheduling (Soft Skills)

Job Summary: 

• Maintain working knowledge of Markit WSOWeb and Administrator
• Facilitate client training and provide advice on operational issues
• Participate in pre-sales activity, often demonstrating product functionality and proposed timelines
• Communicate with clients throughout the implementation project life cycle
• Help establish cost and time estimates for implementation
• Maintain up-to-date awareness of the current and future directions of the business and industry
• Visit client sites and maintain detailed working knowledge of how Markit WSO products support their business
• Initiate training and implementation efforts at client sites
• Make recommendations for the implementation of new procedures and best practices
• Support management in strategic developments across the industry, with particular reference to existing products
• Act as a resource to assist product teams in the scoping and testing process
• Support the project manager on all business aspects and issues throughout the implementation project life cycle
• Lead business handover meetings to ensure Markit WSO support has a thorough understanding of the implementation

Skills on Resume: 

• Product Knowledge (Hard Skills)
• Client Training (Soft Skills)
• Pre-Sales Support (Soft Skills)
• Client Communication (Soft Skills)
• Cost Estimation (Hard Skills)
• Site Visits (Soft Skills)
• Process Improvement (Hard Skills)
• Business Handover (Hard Skills)

Job Summary: 

• Gather and oversee forecasting reports
• Study performance to date and examine potential risks and opportunities
• Work closely with accounting on the monthly and quarterly financial close process
• Monitor monthly and quarterly performance by comparing actuals versus expectations and enable business partners to handle their resources effectively
• Empower effective business intelligence to provide forward-looking insight and decision support
• Work with senior executives on strategic deep dives by developing financial models and insights on topics such as retention forecasts, campaign planning and tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation, and prioritization
• Work closely with business partners in accounting and operations to execute against plans
• Handle large amounts of information and manage expectations effectively
• Uncover the influencing factors that are driving performance and trends
• Provide monthly reporting to business partners on financial results and actions required
• Maintain weekly, quarterly, and annual area or segment-level bookings and P&L forecasting

Skills on Resume: 

• Report Management (Hard Skills)
• Risk Analysis (Hard Skills)
• Financial Close (Hard Skills)
• Performance Monitoring (Hard Skills)
• Business Intelligence (Hard Skills)
• Financial Modeling (Hard Skills)
• Data Analysis (Hard Skills)
• Trend Reporting (Hard Skills)

Job Summary: 

• Meet the implementation requirements
• Support the implementation design and vision
• Improve the implementation processes
• Build and maintain processes around configuration consistency
• Build and maintain processes around configuration testing
• Translate requirements and system design into test templates
• Conduct testing after each build and before each release
• Communicate and engage with the team
• Collaborate with solution consultants in defining configuration timelines
• Develop strong relationships with internal teams including solution consultants, project managers, and product owners
• Consult with product teams on product enhancements and best practices
• Work with clients directly on a case-by-case basis
• Build, update, and maintain configuration tools, templates, and documentation

Skills on Resume: 

• Requirement Support (Hard Skills)
• Process Improvement (Hard Skills)
• Configuration Management (Hard Skills)
• Test Planning (Hard Skills)
• System Testing (Hard Skills)
• Team Communication (Soft Skills)
• Product Consultation (Soft Skills)
• Client Interaction (Soft Skills)

Job Summary: 

• Coordinate and monitor all pricing communications of distribution implementation for a specific list of accounts
• Interact with the vendor community and coordinate efforts with the implementation analyst over the account
• Analyze contract cost, markup, and sell price, and deliver reports and classifications to customers, highlighting the advantages of Medline’s price list in comparison to their previous price list
• Provide competitive cost savings for products converted to the Medline brand in the surgery center, the physician’s office, and bulk accounts
• Serve in a support role in major projects led by an implementation specialist or senior implementation specialist
• Oversee all implementation functions for those accounts in alternate market segments, including surgery centers, physicians’ offices, and acute care facilities that only require price connectivity and maintenance
• Monitor and log all vendor responses to communicate gaps or challenges to both the customer and the team
• Assess root cause gaps in the data and proactively address discrepancies with the manufacturing community

Skills on Resume: 

• Pricing Coordination (Hard Skills)
• Vendor Relations (Soft Skills)
• Cost Analysis (Hard Skills)
• Cost Savings (Hard Skills)
• Project Support (Soft Skills)
• Data Monitoring (Hard Skills)
• Gap Analysis (Hard Skills)
• Issue Resolution (Soft Skills)

Job Summary: 

• Participate in all aspects of business system solution implementations for transportation management system clients, including process design, system setup and configuration, user training, testing, go-live support, and continuous improvement
• Report to IT while working in conjunction with and closely with the transportation management team
• Aid sales and customer-facing staff through training and joint sales calls or visits to key accounts
• Lead new client onboarding requirements analysis and verification, ensuring that base functionality and integration requirements are captured
• Configure, implement, and validate TMS functional requirements
• Establish and support integration platforms between RTS and clients
• Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule
• Lead client and vendor trainings on TMS software to ensure a smooth transition
• Document and establish standard operating procedures
• Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions
• Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion

Skills on Resume: 

• Process Design (Hard Skills)
• System Configuration (Hard Skills)
• User Training (Soft Skills)
• Requirements Analysis (Hard Skills)
• System Integration (Hard Skills)
• Mitigation Planning (Soft Skills)
• Issue Troubleshooting (Hard Skills)
• Procedure Documentation (Hard Skills)

Job Summary: 

• Review and process telecom requests
• Assist with incidents reported by users
• Escalate incidents and attend GTOC bridges
• Coordinate and plan testing based on IT changes
• Submit terminations and internal transfers
• Support network changes
• Test and troubleshoot the functionality of installed systems
• Identify and document technical issues to be escalated to product and system integration teams for resolution
• Provide feedback based on client experiences to product and professional services teams for product and process improvements
• Work directly with clients on-site or provide installation support remotely and on-site

Skills on Resume: 

• Request Processing (Hard Skills)
• Incident Support (Soft Skills)
• Issue Escalation (Soft Skills)
• Test Coordination (Hard Skills)
• Network Support (Hard Skills)
• System Testing (Hard Skills)
• Issue Documentation (Hard Skills)
• Client Support (Soft Skills)

Job Summary: 

• Liaison extensively with external and internal clients
• Analyze clients' existing systems and business models
• Map and document interfaces between legacy and new systems
• Translate client requirements into highly specified project briefs
• Identify options for potential solutions and assess them for both technical and business suitability
• Conduct requirements analysis and prepare specific proposals for modified or replacement system(s)
• Develop solutions and configurations specific to each client
• Produce a project feasibility and costing report
• Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
• Ensuring budgets are adhered to and deadlines met
• Draw up, supervise and document the testing schedule for the complete system
• Oversee data migration implementation of the new system
• Be responsible for the integrity, accuracy, and maintenance of employee data
• Develop SQL database scripts and XML transformers for integrations and interfaces
• Plan and work flexibly to meet deadlines
• Support users on change control and system updates
• Keep up to date with technical and industry developments

Skills on Resume: 

• Client Liaison (Soft Skills)
• System Analysis (Hard Skills)
• Requirements Translation (Hard Skills)
• Solution Assessment (Hard Skills)
• Data Migration (Hard Skills)
• Testing Supervision (Hard Skills)
• SQL Development (Hard Skills)
• User Support (Soft Skills)

Job Summary: 

• Develop a sound technical and architectural understanding of client requirements and product
• Gather requirements, model them on the platform, and engage with clients to refine them
• Configure the solution as per the requirements
• Create test cases and test suites to enable testing of the configured solution
• Review and research issues that arise
• Proactively communicate the status of those issues with clients
• Provide domain and subject matter expertise
• Present and train business users on product usage and benefits
• Develop a customer-centric approach and the ability to multitask

Skills on Resume: 

• Requirement Gathering (Hard Skills)
• Solution Configuration (Hard Skills)
• Test Case Development (Hard Skills)
• Issue Analysis (Hard Skills)
• Status Communication (Soft Skills)
• Subject Expertise (Hard Skills)
• User Training (Soft Skills)
• Multitasking Ability (Soft Skills)

Job Summary: 

• Drive and manage new customer implementations from start to finish
• Confirm customer requirements and needs and provide guidance, assistance, and support to customers in the technical platform configuration
• Ensure receipt of appropriate datasets from the customer, match them to the platform structure, upload them into the system, and manipulate them to generate the desired customer views and behaviors
• Interact directly with government finance and budget directors daily, guide them through the process, and empower them to become advocates and successful administrators of their software platform
• Understand customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer workflow
• Work closely with the project management, customer success management, and integration management teams to facilitate and drive a consistent customer experience and ensure successful projects and training for new customers
• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
• Complement key product discussions by gathering and communicating customer feedback and feature requests to ensure the solution is a “must have”

Skills on Resume: 

• Customer Onboarding (Soft Skills)
• Platform Configuration (Hard Skills)
• Data Management (Hard Skills)
• Client Guidance (Soft Skills)
• Process Improvement (Hard Skills)
• Team Collaboration (Soft Skills)
• Best Practices (Hard Skills)
• Feedback Gathering (Soft Skills)

Job Summary: 

• Build client sites including benefit plan rules, details, prices, text, and documents
• Test client sites to ensure proper functionality and quality
• Conduct regression testing to identify software enhancements or needs
• Import data into the system
• Prepare employee and employer communication documents
• Triage client tickets and questions via email and voicemail and provide the next response time
• Audit system data from various sources and produce reports providing a summary and details of the audits
• Assist in the call center by answering phone calls from specific clients and their employees
• Resolve data discrepancies between bswift and external vendors including insurance carriers, third-party administrators, and payroll or HRIS systems
• Perform billing tasks including generating invoices, posting payments, and reconciling receivables

Skills on Resume: 

• Site Building (Hard Skills)
• Function Testing (Hard Skills)
• Regression Testing (Hard Skills)
• Data Importing (Hard Skills)
• Client Communication (Soft Skills)
• Data Auditing (Hard Skills)
• Call Handling (Soft Skills)
• Billing Management (Hard Skills)

Job Summary: 

• Build and configure implementation projects while partnering with a project manager
• Engage in customer relationships through proactive external and internal communication to ensure that project deliverables are completed in a timely and satisfactory manner
• Lead business discovery sessions to align with customer requirements
• Configure PrimeGov software solutions to align with customer's business needs
• Support training plans for the delivered solution and execute training delivery with the project manager
• Provide timely responses and resolutions to inquiries and requests
• Monitor and ensure a successful go-live of a client solution
• Prepare transition to the customer success team upon completion of the project
• Work on solving complex problems and provide professional coaching to clients in the effective use of the product suite
• Provide ongoing updates for internal teams and product development to find optimal solutions for clients to have a successful experience with PrimeGov
• Engage with cross-functional teams with varying levels of seniority and experience to support various programs and client needs
• Accelerate company and team growth by improving processes and contributing new ideas
• Update recurring project health and status reports to ensure projects are running according to plan

Skills on Resume: 

• Project Configuration (Hard Skills)
• Client Communication (Soft Skills)
• Discovery Sessions (Soft Skills)
• Software Configuration (Hard Skills)
• Training Delivery (Soft Skills)
• Go-Live Support (Hard Skills)
• Problem Solving (Soft Skills)
• Status Reporting (Hard Skills)

Job Summary: 

• Communicate between the client and the management and sales team
• Estimate task duration and resources
• Identify and propose solutions
• Create functional and design specifications
• Review, edit, and assist in the creation or modification of customer documents
• Build services and programming code, specifically in VGL and .NET
• Provide instrument integration services
• Mentor junior resources
• Consult and configure products in compliance with regulatory guidance
• Participate in pre-sales activities
• Perform successfully relative to defined performance metrics
• Maintain successful relationships with Thermo customers and internal resources

Skills on Resume: 

• Client Liaison (Soft Skills)
• Task Estimation (Hard Skills)
• Solution Proposal (Soft Skills)
• Specification Writing (Hard Skills)
• Document Review (Hard Skills)
• Code Development (Hard Skills)
• Product Configuration (Hard Skills)
• Team Mentoring (Soft Skills)

Job Summary: 

• Analyze customer and business partner requirements to effectively implement and support business systems solutions
• Execute implementation processes for new customers and conversions by applying systems implementation concepts and principles
• Recommend basic configuration strategies for predefined IT solutions that meet or exceed the requirements of customers and business partners
• Configure business systems solutions for new customers and conversion accounts
• Maintain and document accurate project plan status in Quickbase and MS Project
• Collaborate with other departments on integrated startups and conversions
• Ensure that new implementations meet or exceed customer service goals
• Provide scheduled updates to customers and other stakeholders
• Ensure stability of new accounts for proper handoff to operations

Skills on Resume: 

• Requirements Analysis (Hard Skills)
• Process Execution (Hard Skills)
• Configuration Strategy (Hard Skills)
• System Configuration (Hard Skills)
• Project Tracking (Hard Skills)
• Team Collaboration (Soft Skills)
• Customer Updates (Soft Skills)
• Account Handoff (Soft Skills)

Job Summary: 

• Ensure completion of tasks, milestones, and components including functional specifications, design specifications, configurations, quality assurance, data migration, and project reviews
• Work alongside the project lead to implement process improvements with systematic solutions
• Work with the implementation team to design changes to existing systems and integrate new systems into the client’s infrastructure
• Work with the implementation team to create and execute testing scenarios in NetSuite
• Assist with data migration from existing systems to NetSuite
• Train end users on how to effectively use financial systems' features and applications
• Develop customized saved searches for shared business user usage and to support integration needs
• Develop informational reports
• Take a hands-on approach to troubleshooting

Skills on Resume: 

• Task Management (Soft Skills)
• Process Improvement (Hard Skills)
• System Integration (Hard Skills)
• Test Execution (Hard Skills)
• Data Migration (Hard Skills)
• User Training (Soft Skills)
• Report Development (Hard Skills)
• Issue Troubleshooting (Soft Skills)

Job Summary: 

• Implement investment decisions by generating orders across multiple portfolios for FIL funds, exchange-traded instruments, futures, FX, and third-party funds, taking into account cash, investment guidelines, benchmarks, and fund sizes
• Monitor cash positions and cash flows
• Perform monthly and large-scale model realignments
• Represent multi-asset implementation on product launches and transitions
• Represent portfolio managers on change management projects and initiatives
• Provide general support for multi-asset funds operational queries
• Liaise with operational, fund accounting, technology, compliance, risk, legal, treasury, FX, product development, and change management teams
• Work with retail and institutional businesses
• Drive process improvements and procedural enhancements to increase efficiency and reduce risk
• Ensure compliance with all applicable statutory requirements
• Participate in the multi-asset fund range technology programme

Skills on Resume: 

• Order Generation (Hard Skills)
• Cash Monitoring (Hard Skills)
• Model Realignment (Hard Skills)
• Change Management (Soft Skills)
• Operational Support (Soft Skills)
• Stakeholder Liaison (Soft Skills)
• Process Improvement (Hard Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Work as a member of the benefits implementation team, configuring proprietary software to meet the requirements of new and existing clients
• Read and interpret technical documentation
• Review logs and debug processing
• Participate in benefits implementation and service enhancement projects using technology tools and techniques employed by the organization
• Provide maintenance and support services to existing clients and benefits administrative teams
• Work under the supervision of senior members of the team and take the initiative to get assistance
• Perform analysis on business requirements and produce configuration designs
• Set high standards for own work and ensure high-quality outcomes are achieved
• Prepare project estimates and schedules of project activities
• Set realistic and achievable expectations for deliverables
• Ensure effective work habits including quality, punctuality, responsiveness, and accessibility to others
• Take initiative to ensure the required number of billable hours is achieved
• Provide timely feedback to team members on matters related to configuration and team interaction
• Work effectively as a member of the benefits implementation team
• Promote teamwork and collegiality in the work environment
• Observe the corporate values of the organization
• Promote the organization as the service provider of choice in the industry
• Attend internal training sessions to build knowledge of industry topics and trends

Skills on Resume: 

• Software Configuration (Hard Skills)
• Technical Reading (Hard Skills)
• Log Debugging (Hard Skills)
• Requirement Analysis (Hard Skills)
• Project Estimation (Hard Skills)
• Work Quality (Soft Skills)
• Team Collaboration (Soft Skills)
• Industry Knowledge (Hard Skills)

Job Summary: 

• Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation
• Analyze and understand functions to be automated, client needs, objectives, desired features, and input and output requirements
• Analyze, define, and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls, and outputs
• Develop and maintain plans outlining steps and timetables for configuring, testing, and installing solutions
• Perform Windows infrastructure and troubleshooting for deployment into Windows environments
• Provide technical assistance by responding to inquiries regarding errors, problems, or questions with the implementation
• Acquire and maintain current knowledge of relevant product offerings in order to deliver services and enable the transfer of skills to the personnel of business partners and customers
• Learn and use the professional services methodology to ensure consistent and repeatable delivery of services
• Train end users and technical support staff
• Perform time and cost reporting on all projects by the required deadlines

Skills on Resume: 

• Process Expertise (Hard Skills)
• Requirement Analysis (Hard Skills)
• System Documentation (Hard Skills)
• Implementation Planning (Hard Skills)
• Windows Troubleshooting (Hard Skills)
• Technical Support (Soft Skills)
• User Training (Soft Skills)
• Time Reporting (Hard Skills)

Job Summary: 

• Review and execute timely and accurate contracts for hospitals, integrated delivery networks, and group purchasing organizations
• Provide cross-functional teams and field sales teams with timely and accurate contract notifications upon completion
• Research and resolve all price discrepancies and provide cross-functional teams with timely and accurate responses and resolutions
• Conduct held order report reviews out of SAP and update the held order database in a timely and accurate manner, including close interaction with cross-functional teams and field sales
• Obtain appropriate approvals for invoice price exceptions and document accordingly
• Analyze price relationships between products
• Communicate pricing errors and rejections to business analysts and field sales teams
• Release all orders in SAP by the end of the month to meet month-end deliverables
• Perform daily and weekly functions in SAP and in Salesforce
• Be responsible for compliance with applicable corporate and divisional policies and procedures
• Provide support to business analysts in their efforts to effectively provide pricing analysis and contracts for the sales team
• Review signed contracts and documentation, update Salesforce with appropriate data in accordance with corporate policies, and notify appropriate parties
• Work in a team-oriented environment and with cross-functional teams
• Submit held orders monthly reporting metrics
• Work in a time-sensitive environment and effectively prioritize multiple tasks to meet stringent deadlines while maintaining attention to detail
• Work with business analysts and finance to resolve price discrepancies
• Maintain Salesforce data integrity
• Create ad hoc sales reports and analysis
• Serve as a resource to the sales force and external customers regarding contract life cycle management

Skills on Resume: 

• Contract Management (Hard Skills)
• Price Resolution (Hard Skills)
• Order Processing (Hard Skills)
• Approval Management (Hard Skills)
• Price Analysis (Hard Skills)
• Error Communication (Soft Skills)
• Data Integrity (Hard Skills)
• Report Creation (Hard Skills)

Job Summary: 

• Assist in business requirements identification and documentation
• Participate in or lead select customer onboarding activities with the support of future operations in mind
• Maintain consistent and professional communications, providing effective, prompt, and courteous communication in difficult situations, including relaying service failures
• Meet or exceed targeted financial and operating metrics
• Continuously evaluate how the transportation management system is utilized and identify opportunities for improvement
• Create and monitor TMS, IT tickets, and change requests
• Conduct training of assigned internal personnel as well as designated customer contacts
• Participate in ongoing change management through clear and consistent communications
• Provide effective, prompt, detailed, and courteous communications
• Develop and execute integrated test plans specific to customer requirements and business solutions
• Identify issues that fail to meet business requirements and communicate them to the appropriate business analyst to pursue needed changes
• Adopt organizational guidelines and processes, and help others to do the same
• Recommend changes to processes or guidelines for the purpose of improvement
• Record time for all assigned projects in accordance with onboarding guidelines
• Raise visibility of risks and issues so they can be mitigated appropriately

Skills on Resume: 

• Requirement Documentation (Hard Skills)
• Client Onboarding (Soft Skills)
• Professional Communication (Soft Skills)
• System Optimization (Hard Skills)
• Ticket Management (Hard Skills)
• Staff Training (Soft Skills)
• Test Planning (Hard Skills)
• Risk Reporting (Soft Skills)

Job Summary: 

• Participate in the implementation process of new and existing interfaces
• Configure, install, test, and document electronic health record and other related systems interfaces
• Apply knowledge of the HL7 clinical transaction standard
• Report, track, and communicate status and issues based on departmentally defined reporting templates
• Work with vendors and clients to determine business needs and requirements for new or enhanced systems or applications
• Provide Level II technical support to clients or assist help desk staff in providing support for the above-mentioned implementations
• Work with the integrated support team to provide support for software functionality, content, and defect resolution updates
• Participate in root cause analysis as trends in issues are identified
• Communicate effectively with clinical and information technology personnel verbally and in writing

Skills on Resume: 

• Interface Configuration (Hard Skills)
• System Installation (Hard Skills)
• HL7 Knowledge (Hard Skills)
• Status Reporting (Hard Skills)
• Requirements Gathering (Hard Skills)
• Technical Support (Soft Skills)
• Issue Resolution (Hard Skills)
• Effective Communication (Soft Skills)

Job Summary: 

• Coordinate, oversee, and perform the installation, configuration, deployment, and post-implementation support of COTS cybersecurity solutions within complex government agency operational and security environments, as well as the ManTech DEV and TEST lab environments
• Provide post-implementation support, acting as the primary point of contact for software application subject matter expertise and integration-related data management issues following new implementation activity
• Participate in regular reviews with service design and service transition, satisfying the internal change control board and agency change control procedures and deliverables
• Propose, author, peer review, and use implementation guides, installation procedures, and checklists for installation and configuration support
• Coordinate, oversee, and support the transition of new capabilities to operations by the DHS SELC lifecycle and in coordination with software testing, observing testing activities 
• Research and recommend process improvements or operational efficiencies to drive increased value for the customer, the team, and the program
• Prioritize troubleshooting activities requested by Tier II staff, including rapid installation and configuration of test systems to model customer environments
• Participate on a matrix-managed team with engineering and other groups to generate root cause analyses, update tickets, and resolve problems and incidents
• Maintain the availability, integrity, and confidentiality of data across physical and logical solution boundaries in a multi-agency environment
• Coordinate with both internal and subcontractor resources spanning disciplines from systems engineering and IT operations to testing and quality assurance
• Coordinate with agency local engineering resources and OEMs for patching, upgrading, or renewing tool and sensor software and hardware
• Propose, author, and follow documented methods and practices to deliver effective, efficient, and professional operations support
• Identify areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous improvement initiatives

Skills on Resume: 

• System Deployment (Hard Skills)
• Post-Implementation Support (Hard Skills)
• Change Management (Hard Skills)
• Guide Development (Hard Skills)
• Process Improvement (Hard Skills)
• Issue Troubleshooting (Soft Skills)
• Data Security (Hard Skills)
• Team Coordination (Soft Skills)

Job Summary: 

• Be responsible for managing the deployment, configuration, administration, and support of clinical network applications
• Interact with internal and external stakeholders to manage expectations and delivery of business objectives and outcomes
• Work with clients to ensure that the implementation process moves forward as expected within defined timeframes, provide timely updates to all stakeholders, configure internal systems, and ensure a successful client go-live
• Be responsible for managing the entire implementation cycle, including assessing appropriate methods and identifying resources for the conversion of client data, testing the product or overseeing the testing process, consulting on the installation of software, and coordinating technical support to resolve issues
• Ensure successful handoff to appropriate departments for ongoing support following implementation
• Facilitate the deployment of new business functions across the organization
• Perform testing, documentation, and training duties
• Deliver professional and timely client communications regarding current implementation and support cases
• Thoroughly track, organize, and document all product and support-related activities
• Develop and maintain a full understanding of products and services and stay abreast of relevant industry trends and best practices
• Assist in the development and implementation of moderately complex new products and services for clients
• Create and maintain effective professional relationships with staff members and departmental heads to coordinate and produce data for pre-implementation validation

Skills on Resume: 

• System Administration (Hard Skills)
• Stakeholder Management (Soft Skills)
• Implementation Management (Hard Skills)
• Data Conversion (Hard Skills)
• Go-Live Support (Soft Skills)
• System Testing (Hard Skills)
• Client Communication (Soft Skills)
• Process Documentation (Hard Skills)

Job Summary: 

• Scope the client’s requirements in conjunction with product and system constraints and ensure internal and external entities can support them
• Verify internal customer delivery schedules are negotiated and agreed upon by both parties before acceptance of the order
• Proactively review and identify issues, notifying the program manager of requirement gaps, requirement changes, variances in project schedules, and other project performance issues, with recommended solutions to overcome shortfalls in project timing and determine ways to meet the committed timeline
• Be responsible for the timely review, QA testing, and implementation of new and revised client documentation, setup forms and quotes, and program collateral
• Plan and schedule the acquisition of materials and products in the production process
• Manage the fulfillment processes for all standard, custom, and co-branded materials
• Schedule vendor capacities, lead times, and overcome on-time delivery issues such as late delivery of materials and machine breakdowns
• Manage material receipt at fulfillment centers
• Create and maintain bills of materials and other production-related data within the appropriate systems, both external and internal

Skills on Resume: 

• Requirement Scoping (Hard Skills)
• Schedule Coordination (Soft Skills)
• Issue Management (Soft Skills)
• Document Review (Hard Skills)
• Material Planning (Hard Skills)
• Order Fulfillment (Hard Skills)
• Vendor Management (Soft Skills)
• Data Maintenance (Hard Skills)

Job Summary: 

• Gain a thorough knowledge of the client's business, requirements and expectations, and effectively demonstrate the product suite, recommend products to best suit their needs, and assist them in utilising them as best as possible
• Provide access to training and support for clients transitioning over to new products, regularly obtain feedback to ensure products and services are working at optimum levels
• Work closely with a variety of teams internally including sales, client support and account management to ensure excellent service is delivered to clients at all times
• Provide timely responses to client queries and resolutions to problems raised, keeping track of any recurring issues and requests
• Act as an SME for wealth products and an advocate for the company when speaking to clients
• Assist with the installation and implementation of drug dispensing machines in the acute care setting
• Troubleshoot any on-site issues to ensure that medications are able to be accessed quickly and efficiently
• Collect databases from various instruments using proprietary gateway solutions and run the data in a tool that will then compile the information for group consumption
• Assist with administrative tasks to help coordinate logistics to support any mitigation plans
• Collect, record and report data to assist with presenting results and findings to team members
• Develop strong leadership and educator skills and interact with peers in the healthcare setting without patient care responsibilities
• Provide financial and business acumen to define and identify various operational issues related to client needs
• Ensure the solution provided meets various functions and specifications for the customer-specific workflow
• Manage and train staff on various uses for the system and how it can be better operated
• Provide on-site go-live support to provide guidance for help desk best practices

Skills on Resume: 

• Client Consultation (Soft Skills)
• Product Training (Soft Skills)
• Team Collaboration (Soft Skills)
• Issue Resolution (Soft Skills)
• System Installation (Hard Skills)
• Data Collection (Hard Skills)
• Operational Analysis (Hard Skills)
• Staff Training (Soft Skills)

Job Summary: 

• Scope requirements and configure solutions using proprietary software tools to meet the accounting, compliance monitoring, performance measurement and risk analysis needs of the largest clients during the onboarding phase
• Validate large investment data sets to identify, root cause and resolve errors and inconsistencies
• Handle complex, time-sensitive requests from client accounting, portfolio management, trading operations and IT departments with a significant degree of autonomy, including contacts with senior executives and other decision-makers at world-renowned companies
• Strategize with development teams to improve the client onboarding experience, shorten delivery time frames and develop repeatable, scalable processes
• Work on a dynamic and fast-paced team, applying analytical and problem-solving skills for maximum impact across the organization and industry
• Effectively communicate and collaborate with a global team
• Manage assigned projects and coordinate necessary resources
• Partner with the customer success team on the coordination with assigned broker partner contacts to identify current active cases with partner insurance carriers
• Proactively convert an assigned broker book of business with partner carriers to an integrated enrollment process
• Work independently and with others to coordinate and solve technical data communication and integration issues
• Troubleshoot technical issues related to data integration and flow
• Analyze customer data specifications and provide proactive solution analysis
• Create documentation for future reference, training and support purposes
• Provide customers or internal teams with support on technical integration issues

Skills on Resume: 

• Solution Configuration (Hard Skills)
• Data Validation (Hard Skills)
• Request Management (Soft Skills)
• Process Improvement (Hard Skills)
• Team Collaboration (Soft Skills)
• Project Coordination (Hard Skills)
• Data Troubleshooting (Hard Skills)
• Solution Analysis (Hard Skills)

Job Summary: 

• Coordinate and conduct readiness reviews, including directing the customer in the preparation and execution of test scripts to verify the accuracy of data, training and procedures, system setup and reports
• Customize software through the use of authoring tools to meet individual customer needs, modify screens and data fields, create new forms, screens, product sets and tables
• Provide expertise to answer questions and guide the client in the use of the system
• Conduct train-the-trainer sessions to instruct and train internal or external customers on changes, new systems or new procedures
• Act as an on-site resource during conversion, answer questions, troubleshoot problems as they occur, support the implementation of new procedures, conduct last-minute training and provide support during conversion week
• Review the conversion results, including reports, balancing of systems, balancing system conversion to associated general ledger accounts and errors, with the customer and obtain client sign-off
• Coordinate and direct the completion of post-conversion maintenance, potentially including error resolution, system or data changes and balancing adjustments
• Develop charts to a predefined specification using the Highcharts Cloud and/or API, including building custom functions in JavaScript
• Write basic to intermediate data manipulation logic using Microsoft Transact-SQL and JavaScript 
• Configure the automated document rendering product to build out scalable, fixed-layout reporting solutions
• Develop loaders for data ingestion to a predefined specification using a data toolkit developed in TypeScript
• Implement the capabilities of the platform in new and existing markets
• Analyze business requirements, UX designs, technical capabilities and regulations to create the best solutions for users
• Support the product development effort by providing implementation details to the engineering team
• Collaborate directly with external partners to provide a seamless integration with the platform
• Demonstrate the capabilities of the platform to power users, SMEs and stakeholders to garner feedback

Skills on Resume: 

• Readiness Review (Hard Skills)
• Software Customization (Hard Skills)
• System Guidance (Soft Skills)
• Trainer Instruction (Soft Skills)
• Conversion Support (Soft Skills)
• Error Resolution (Hard Skills)
• Data Programming (Hard Skills)
• Partner Collaboration (Soft Skills)

Job Summary: 

• Participate in building an implementation department with policies, procedures and personnel necessary to execute implementation projects with a high degree of efficiency and quality
• Lead new customer implementations, including all tasks required from the post-sales process to production go-live
• Lead professional services work, including enhancements for existing customers such as the implementation and enhancement of workflows, e-forms and new modules
• Serve as an expert resource for the sales and account management teams to aid in the analysis and design of new solutions
• Serve as an escalation point for customer issues
• Perform end-to-end code deployment testing and prepare detailed playbooks for code deployments across clients
• Install and configure software to the customer’s requirements and train them on how to use the system
• Load data from source to target tables and troubleshoot load failures
• Document and communicate enhancement requests and bugs on behalf of the client to the appropriate internal team
• Provide technical support to customers after go-live
• Identify opportunities for continuous improvement within the standard implementation approach and provide documentation
• Support technology in the development of system requirements, installation, configuration and field support
• Set up, configure and test hardware and software components in accordance with company standards
• Provide telephone, email, remote and on-site support to provide quick resolution to problems in the field
• Provide training to operations regarding software, hardware and troubleshooting techniques

Skills on Resume: 

• Project Leadership (Soft Skills)
• Workflow Implementation (Hard Skills)
• Issue Escalation (Soft Skills)
• Code Deployment (Hard Skills)
• Software Configuration (Hard Skills)
• Data Loading (Hard Skills)
• Technical Support (Soft Skills)
• Process Improvement (Hard Skills)

Job Summary: 

• Ensure predictable, consistent, and successful client request delivery
• Communicate timely and professionally with all stakeholders and internal teams. 
• Communicate progress and any potential problems to the program manager for awareness and/or resolution.
• Proactively communicate progress on an ongoing basis, ensuring transparency.
• Provide consultation to the client before, during and after conversion, including the development of new department procedures that the conversion may necessitate.
• Interpret the client’s existing systems and workflows and including the balancing of conversion data.
• Ensure success criteria are defined upfront to promote alignment and actively manage to the expected client request outcomes.
• Lead and participate in project kick-off, business process review, data transformation, procedure development, training and go-live
• Lead and participate in weekly status calls with customers, discussing project status, best practices and progress towards implementation completion
• Serve as the primary customer contact on assigned projects
• Support the configuration of the ERP platform to meet customer needs
• Utilize internal project management, customer support and knowledge tools
• Participate in specialized teams, workgroups, or value-added areas such as market teams
• Lead, attend and assist with training for internal personnel, customers and prospects
• Follows implementation guides to implement new tools/functionality and/or changes to existing technology.
• Provides recommendations on best practices for future implementations.
• Educates the client delivery team on new tools/functionality and provides support.
• Analyze and document business processes and metrics to identify improvement opportunities.
• Perform special projects upon request and on occasion.

Skills on Resume: 

• Client Delivery (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Procedure Development (Hard Skills)
• Data Transformation (Hard Skills)
• Status Reporting (Soft Skills)
• ERP Configuration (Hard Skills)
• Best Practices (Hard Skills)
• Process Analysis (Hard Skills)

Job Summary: 

• Run structured workshops with client business teams to understand the VoC and VoE needs and translate them into reality by leveraging the Alterna solutions and expertise
• Work with client technical teams to design solutions that encompass multiple integrations with other systems
• Work with other Alterna roles in delivering the projects, including project managers, customer success managers, integration developers, and data scientists
• Deploy and test the necessary configurations to the Alterna platform
• Produce excellent analysis and other types of project documentation to build organizational memory
• Handle all technical client issues during the stabilization period of the clients after the implementation is over, typically for one to two months
• Close projects with grace, targeting a high satisfaction score from the client teams
• Implement and onboard clients, including alignment and support of CW’s Client Engagement Model
• Deliver accurate, timely, and thorough responses to routine inquiries in both written and verbal contexts
• Identify opportunities for improvement and spearhead solutions individually and within role
• Understand and apply Clearwater's core value proposition (aggregate, reconcile, report) from a market and client-agnostic standpoint
• Learn to use professional concepts and available resources
• Apply company policies and procedures to resolve issues
• Implement and onboard clients, including alignment and support of CW’s Client Engagement Model
• Understand and apply Level 1 servicing with the aid of mentors

Skills on Resume: 

• Workshop Facilitation (Soft Skills)
• Solution Design (Hard Skills)
• System Configuration (Hard Skills)
• Project Documentation (Hard Skills)
• Issue Handling (Soft Skills)
• Client Onboarding (Soft Skills)
• Process Improvement (Hard Skills)
• Policy Application (Hard Skills)

Job Summary: 

• Document and validate a customer’s business requirements by conducting training, consulting, and solution enablement sessions, and map those requirements to Infobip product functionalities
• Create a scope of work and define the low-level scope of work requirements
• Provide project implementation services to new and existing customers while ensuring that the highest degree of customer satisfaction is maintained
• Contribute to internal product-related initiatives by collecting feedback from customers and partners
• Support the sales cycle through solution review and feedback, and assist with scoping and estimation
• Assess and verify client data and translate information into configured modules ready for use on clients’ designated servers
• Support the functional training of the Farmforce web and mobile solutions for clients during the project implementation process
• Provide remote or on-site support when relevant during implementation and operational stages
• Measure and track relevant usage and device metrics to analyze client engagement
• Support documentation and training agenda preparations to present or demo the Farmforce web and mobile solutions to clients
• Support additional software testing for new features and customer service requests
• Take ownership of customers’ technical requests and issues, propose solutions, and work with internal teams to implement those solutions
• Onboard new clients and support them throughout the onboarding process
• Work closely with customers and internal teams in project coordination and project management
• Manage stock exchange feeds and projects to integrate or upgrade new and existing trading systems
• Troubleshoot customers’ development and production issues, including UNIX scripting, FIX messaging, and GIT repository
• Manage and prioritize multiple clients simultaneously

Skills on Resume: 

• Requirement Mapping (Hard Skills)
• Scope Definition (Hard Skills)
• Implementation Services (Hard Skills)
• Data Assessment (Hard Skills)
• User Training (Soft Skills)
• Software Testing (Hard Skills)
• Issue Resolution (Soft Skills)
• Project Coordination (Soft Skills)

Job Summary: 

• Interact daily with internal partners and external counterparties by providing solid plans for flawless execution, including detailed solution strategies
• Identify risks, issues, and blockers that could impact the plan timeline
• Collaborate with the internal team to support documentation and training needs in preparation for launch and go-live
• Execute workstreams, report results, and share outcomes with interested parties
• Develop and manage the execution of workflows and status logs, and communicate updates to the onboarding team and all other project participants
• Post-implementation, lead the delivery of client implementation surveys and provide status updates and key findings to business development and operations leadership
• Design, configure, and build moderate to highly complex web and phone-based clinical trial applications
• Review designs for compliance and feasibility within the database system and consistency with current standards and sponsor specifications
• Create study-specific technical documents
• Meet with study teams on a regular basis during initial study setup to ensure effective communication and accuracy in system development
• Communicate proactively with all project team members and provide regular feedback to management concerning timeline, budget, or resourcing constraints
• Provide general training and code review of systems programmed or configured by junior team members
• Support new customers through technical configuration and training for the orgvue platform, setting customers up for long-term success
• Work directly with customer administrators and other business stakeholders
• Work with other members of the implementation team to refine and evolve the delivery methodology over time, driving consistency across all new customer engagements
• Work with the advisory team to review new use cases developed using the orgvue platform and help incorporate standardized aspects of those solutions into future implementation offerings
• Work with the engineering and product teams to present customer feedback in order to drive continuous improvements in technology enablers, including the implementation hub, hosted blender, and settings
• Support the client success team when additional technical support is beneficial to the long-term success of existing key accounts

Skills on Resume: 

• Risk Identification (Soft Skills)
• Workflow Management (Hard Skills)
• Client Surveys (Soft Skills)
• System Configuration (Hard Skills)
• Technical Documentation (Hard Skills)
• Team Communication (Soft Skills)
• User Training (Soft Skills)
• Process Improvement (Hard Skills)