Job Summary: 

• Manages the entire operations of the Franchisees and the stores
• Practices strong relations and effectively resolves all franchisees’ concerns
• Completes objectives within agreed timescales
• Identifies and implements motivational programs and incentives for the franchisees
• Follows the financial performance of the franchisees and takes relevant actions when necessary
• Ensures excellent customer service is delivered to the customers by monitoring and implementing solutions to improve operational standards
• Prepares and analyzes operational and sales reports of the stores and the franchisees
• Analyze financial statements such as profit and loss statements, balance sheets, and cash flow statements
• Supports and leads franchisees through pre-opening and opening activities.
• Actively shares and assists franchisees in adopting best practices.

Skills on Resume: 

• Operations Management (Hard Skills)
• Franchise Relations (Soft Skills)
• Time Management (Soft Skills)
• Incentive Planning (Hard Skills)
• Financial Analysis (Hard Skills)
• Customer Service (Soft Skills)
• Sales Reporting (Hard Skills)
• Franchise Support (Soft Skills)

Job Summary: 

• Cultivate a strong working relationship with franchisees through regular and effective communication using multiple platforms
• Develop and maintain productive relationships at all levels of the organization and across schools
• Support Franchise Owners in executing and improving upon their business plan
• Analyze financial reports, operational results, trends, and strategizing methods to achieve specific operational goals
• Advise on the execution of a premier educational program
• Maintain knowledge of state Quality Rating and Improvement Systems, approved vendors, curriculum, assessment tools, and individual school needs.
• Conduct brand standards reviews to ensure the system standards timeline is followed to ensure adherence to The Goddard School brand
• Provide insights, guidance, and support on developing and maintaining positive school culture and retention approaches for children, families, and faculty
• Identifies any product or procedure that is not in compliance with Company standards, ensuring corrective action is taken immediately.
• Makes recommendations to maintain safe working conditions and compliance with Potbelly procedures in the franchise shops.

Skills on Resume: 

• Franchise Communication (Soft Skills)
• Cross-Level Relations (Soft Skills)
• Business Plan Support (Hard Skills)
• Data Analysis (Hard Skills)
• Educational Program Guidance (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Brand Standards Review (Hard Skills)
• Culture and Retention Support (Soft Skills)

Job Summary: 

• Provides impactful advice and assists franchisees in developing business plans to maximize customer satisfaction, drive sales, improve profits, and grow their business.
• Assists franchisees in the development of remedial action plans
• Provides strategic coaching in areas of service standards, product quality control, staffing, training, safety, sanitation, and new shop openings.
• Partners with Potbelly corporate franchise operations leadership to identify key priorities for Franchise Operations and establish annual targets.
• Acts as a liaison between franchisees and corporate operations/support staff on key initiatives and activities.
• Ensures that the Potbelly Values and Potbelly Culture are embraced and demonstrated by the franchisees.
• Establishes and maintains positive relationships with franchisees.
• Drives the sell-in and implementation of all Company initiatives.
• Assists in the implementation of local and national marketing programs.
• Ensures that franchisees operate within company standards and comply with the franchise agreements.

Skills on Resume: 

• Business Planning (Hard Skills)
• Action Plan Development (Hard Skills)
• Strategic Coaching (Soft Skills)
• Operations Target Setting (Hard Skills)
• Franchise Liaison (Soft Skills)
• Culture Alignment (Soft Skills)
• Franchise Relations (Soft Skills)
• Initiative Implementation (Hard Skills)