Job Summary: 

• Works as a team player with Licensees, Field Support Specialists, and Operations Development Manager with little to no conflicts
• Plans visits/meetings and learn how to adjust as issues arise
• Visits locations within the region to gain a better understanding of how they operate
• Learns how to compare key metrics to present to the Licensee and management
• Uses feedback from leadership to develop systems and understands what to document and how to store the information
• Understands and attends to behavioral cues and body language to know how they affect outcomes
• Builds relationships and develops trust by being in their locations and following through on commitments
• Utilizes peers and leadership to talk/walk through different situations for suggestions on how to partner with Franchisees
• Meets with Licensees and managers to learn what motivates them and tries different approaches for consulting within the region
• Learns how to develop action plans and present to the Licensee and management
• Understands how the Consultant and Field Support Specialist roles work together to maximize outcomes and understands what areas to focus on to develop their Field Support Specialist

Skills on Resume: 

• Team Collaboration (Soft Skills)
• Adaptability (Soft Skills)
• Operations Insight (Hard Skills)
• Data Analysis (Hard Skills)
• System Management (Hard Skills)
• Emotional Awareness (Soft Skills)
• Trust Building (Soft Skills)
• Peer Collaboration (Soft Skills)

Job Summary: 

• Spends time in the region getting to know their infrastructure and how they execute systems 
• Seeks guidance from peers and leaders when faced with situations that haven't been previously experienced, and then organizes the results to streamline the process moving forward
• Learns the difference in understanding their issue vs. being involved in the issue
• Being humble in the beginning and making sure that you fully understand a topic before offering suggestions
• Develops strong working relationships with other departments
• Develops an organizational strategy to maintain all documentation
• Listens to peers and leadership talk about the progress of the Licensees
• Schedules time for consultations, administrative duties, and meetings
• Actively learns about other sub-departments in Operations and how their role can help them
• Works with guidance from the Operations Development Manager on feedback from the field and peers
• With guidance, recommends new initiatives, equipment, and new technology

Skills on Resume: 

• Regional Systems Knowledge (Hard Skills)
• Process Improvement (Soft Skills)
• Issue Analysis (Soft Skills)
• Humble Learning (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Document Management (Hard Skills)
• Active Listening (Soft Skills)
• Time Management (Soft Skills)

Job Summary: 

• Feeds information back to peers and leadership for direction
• Assists other ZFL Departments and is approved by the Operations Development Manager
• Makes a note of observations to confirm data within reports
• Attends all training sessions and visits each restaurant in the assigned region a minimum of once a year
• Gains insight into the region's internal structure
• Follows up on inspections with Licensees and managers
• Follows the plan from the Field Marketing Consultant on Local Store Marketing initiatives
• Learns about the Field Operations Specialist (Openings and Inspections) role to be able to lend support
• Knows what resources are available and/or necessary to complete assigned projects on time and when to ask for them
• Attends ZFL's annual conferences, uses this opportunity to make connections and build relationships with other team members in Field Operations.

Skills on Resume: 

• Data Validation (Hard Skills)
• Training and Site Visits (Hard Skills)
• Organizational Insight (Soft Skills)
• Inspection Follow-Up (Hard Skills)
• Marketing Plan Execution (Hard Skills)
• Role Understanding (Soft Skills)
• Resource Awareness (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Consult with franchisees on business and unit economics
• Train franchisees and employees on operating procedures
• Resolve customer inquiries and complaints
• Consult with franchisees on marketing strategies, advertising, and market penetration
• Provide clear communication within the system
• Lead, consult with, and influence store operators and/or franchisees to develop, update, and execute operational plans and new strategies
• Build and develop relationships with franchisees.
• Maintain the processes for quality, service, and cleanliness.
• Guide and share best practices/corporate guidelines to help individual investors succeed.
• Review Profit and Loss statements/planning for opportunity recovery.
• Conduct franchise performance visits and develop a plan of action focused on store operational improvements.

Skills on Resume: 

• Business Consulting (Hard Skills)
• Operational Training (Hard Skills)
• Customer Resolution (Soft Skills)
• Marketing Strategy Support (Hard Skills)
• Clear Communication (Soft Skills)
• Leadership and Influence (Soft Skills)
• Franchisee Relationship Building (Soft Skills)
• Quality and Service Management (Hard Skills)

Job Summary: 

• Developing and implementing solutions to improve individual unit profitability by identifying opportunities that exist within franchise locations
• Ensuring the implementation of current GCOC initiatives
• Acting as the primary contact between GCOC and the franchise community
• Working with the marketing team to ensure the franchisee makes the recommended spend on the current marketing initiative for maximum results
• Leading franchisees to become growth-ready and assisting with expansion activities such as site selection and investigation of acquisition opportunities
• Auditing safety and environmental conditions regularly to ensure compliance
• Ensuring franchisee and GCOC are following all terms and conditions of the Franchise License Agreement
• Working with the GCOC franchise operations team to build a safe and fun culture
• Communicating annual business plans, identifying key activities and priorities, budgets, and cost controls
• Maintaining current awareness of Federal, State, and local laws and regulations affecting restaurant operations and employees to ensure compliance
• Collaborate with different teams and departments to launch new programs that contribute to franchise performance improvements.

Skills on Resume: 

• Profitability Improvement (Hard Skills)
• Initiative Implementation (Hard Skills)
• Franchise Communication (Soft Skills)
• Marketing Coordination (Hard Skills)
• Franchise Growth Support (Soft Skills)
• Safety and Compliance Auditing (Hard Skills)
• License Agreement Enforcement (Hard Skills)
• Culture Development (Soft Skills)

Job Summary: 

• Consult with Franchise Owners to develop a clear map of sales and marketing strategies and prospecting activities to drive membership sales.
• Provide direction on lead generation and potential outreach opportunities
• Work with the franchisee on key market demographics data for identifying outreach opportunities within the franchisee’s designated and licensed territory.
• Drive the execution of proven OTF systems and processes.
• Conduct weekly follow-up calls with each franchisee in presales to touch base on important topics and action items.
• Record all communications on a tracker and ensure action plans are being met.
• Determine ROI on marketing dollars across the studios to help with future strategies.
• Communicating with franchisees via telephone, email, and face-to-face, to effectively detail franchise brand policies and procedures (ensuring knowledge and stressing the need for 100% adherence).
• Work as a team with the Regional Fitness Consultants to fulfill the Franchisee Support Model.
• Develop and maintain relationships with existing/new franchisees for strong collaboration and business leadership.
• Provide exceptional customer service through proactive communication, asking pertinent questions, and understanding customers’ needs.

Skills on Resume: 

• Sales and Marketing Consulting (Hard Skills)
• Lead Generation Guidance (Hard Skills)
• Market Data Analysis (Hard Skills)
• System Execution (Hard Skills)
• Presales Follow-Up (Soft Skills)
• Action Plan Tracking (Hard Skills)
• Marketing ROI Evaluation (Hard Skills)
• Policy Communication (Soft Skills)

Job Summary: 

• Support all Franchisees in exceeding Sales and Revenue standards by developing training and high-performing sales strategies using OTF proven systems and processes.
• Support franchisees, providing additional guidance and support to assist in franchise business management, performance excellence, and successful business operations.
• Support all Franchisees in obtaining profitability goals and standards.
• Support with troubleshooting materials, processes, innovations, and/or initiatives to support successful operations.
• Understand and be able to continuously analyze the region’s Business Intelligence metrics (KPI’s) to uncover trends and poor performance symptoms and provide intelligent, effective, and timely solutions for market and studio growth.
• Offer training workshops and perform continuing education in conjunction with regional teams to educate the region on best practices based on Orangetheory’s established standards.
• Travel domestically to support new/existing studios in all facets of the OTF system (Sales/Operations/Fitness, Training and Development, Coaching and Leadership).
• Support and, if required, mediate disputes with franchisees to achieve desired outcomes with minimal studio/brand impact.
• Visit all studios within the region as per market needs.
• Perform studio continuity and performance assessments.

Skills on Resume: 

• Sales Strategy Development (Hard Skills)
• Franchise Business Support (Soft Skills)
• Profitability Goal Support (Hard Skills)
• Operational Troubleshooting (Hard Skills)
• KPI Analysis (Hard Skills)
• Training and Education Delivery (Hard Skills)
• Studio Support (Soft Skills)
• Dispute Mediation (Soft Skills)

Job Summary: 

• Responsible for developing beneficial business relationships, getting buy-in with all franchises in the zone
• Take responsibility for creating an atmosphere of teamwork and collaboration for achieving clear targets, goals, and business plans.
• Conduct annual business reviews with assigned franchisees to establish goals around growth, profitability, and succession plans.
• Assist franchises in implementing exit strategies.
• Analyze operational franchisee performance to identify areas of opportunity for increasing sales and profitability.
• Make recommendations for business and operational improvement and assist franchisees and their management teams in implementing new processes to achieve goals.
• Prioritize and focus efforts with advanced business judgment to create the most value and largest impact for the franchise group, and use early wins to influence others.
• Ensure that the Big O Brand is protected and well represented by assigned franchisees in all respects following existing Big O polices and standards.
• Plan and conduct or assist with periodic regional meetings.
• Identify new store growth opportunities in assigned markets with existing franchisees, potential independent conversion candidates, and awareness of potential real estate opportunities.
• Understand the strengths and weaknesses of the advertising, marketing, and franchisee markets.

Skills on Resume: 

• Franchise Relations (Soft Skills)
• Team Collaboration (Soft Skills)
• Business Reviews (Hard Skills)
• Exit Strategy Support (Hard Skills)
• Performance Analysis (Hard Skills)
• Process Improvement (Hard Skills)
• Strategic Focus (Soft Skills)
• Brand Compliance (Hard Skills)

Job Summary: 

• Lead and partner with franchise owners to support and influence local office team success.
• In partnership with franchisees, diagnose and remove barriers affecting customer experience, local office performance, and profit, and develop business plans to improve all KPI’s, EBITDA, and team performance.
• Facilitate training webinars and sessions for owners
• Partner with Franchise Trainer and Coach with franchisees in their onboarding process.
• Help the trainer facilitate twenty webinars and sessions (½ day sessions) over 5 weeks for each new owner class.
• Lead and Partner with 30+ Franchise owners as a coach and mentor for their success.
• Design and revise training modules with a trainer, with input from the executive team and franchise owners.
• Coach franchisees and their local office teams in the field.
• Conduct weekly/monthly performance and coaching meetings with owners.
• Review monthly financial reports with the team of franchise owners and their applicable office team members.

Skills on Resume: 

• Franchise Coaching (Soft Skills)
• Performance Barrier Removal (Hard Skills)
• Training Facilitation (Hard Skills)
• Onboarding Support (Soft Skills)
• Webinar Coordination (Hard Skills)
• Mentorship (Soft Skills)
• Training Module Design (Hard Skills)
• Financial Review Meetings (Hard Skills)

Job Summary: 

• Utilize CRM and performance reports to develop skills with owners to improve results and overall business success.
• Serve as a trusted business advisor and partner to franchisees.
• Have the tough conversations when needed and manage through any resistance collaboratively.
• Conduct on-site evaluations and ensure that the brand experience is being delivered to all stakeholders each day.
• Coach local office teams to deliver key KPI's and performance benchmarks with the franchise owner.
• Ensure franchisees understand the importance of and comply with all operating procedures, develop corrective plans, and be very involved with any location that routinely delivers a customer experience inconsistent with the company vision.
• Build trusted relationships with the franchisees and their local office teams.
• Share best practices across the franchise community.
• Generate and maintain detailed documentation of non-compliance issues, discussions, and follow-up actions to support all actions taken at any given location.
• Provide appropriate documentation to support any legal actions.

Skills on Resume: 

• CRM and Performance Reporting (Hard Skills)
• Business Advising (Soft Skills)
• Conflict Management (Soft Skills)
• On-Site Evaluation (Hard Skills)
• KPI Coaching (Hard Skills)
• Compliance Oversight (Hard Skills)
• Relationship Building (Soft Skills)
• Best Practice Sharing (Soft Skills)

Job Summary: 

• Act as a subject matter expert in all aspects of Hounds Town with in-depth knowledge of brand standards, policies, training techniques, platforms, and Townie operations, as well as executing on key Hounds Town initiatives.
• Support brand excellence by leading, coaching, and training Franchisees in all aspects of business, including standard operating procedures, tools, and technology.
• Lead and Partner with Franchisees as a coach and mentor for their success and to develop business plans to improve all KPI’s, management skills, and team performance.
• Facilitate training webinars and sessions for Franchisees, and assist in new Town Openings and new Franchisee training.
• Participate in in-person training sessions and conduct on-site evaluations to ensure that the Townie experience is being delivered every day and with every dog.
• Conduct regular performance, financial review, and coaching meetings with Franchisees.
• Serve as a trusted business advisor and partner to Franchisees, and share best practices across the Franchise community.
• Ensure Franchisees understand the importance of and comply with all operating procedures, develop corrective plans, and be very involved with any location that routinely delivers a customer experience inconsistent with Townie culture.
• Generate and maintain detailed documentation of all communications, support requests, business plans, and other actions taken, and provide appropriate documentation to support any legal actions.
• Assist in the development of training programs and process improvements with other members of the Hounds Town Headquarters.
• Utilize FranConnect, ClickUp, and other technology platforms for updates, changes, communications, task management, and administrative functions.

Skills on Resume: 

• Brand Expertise (Hard Skills)
• Franchise Support (Hard Skills)
• Business Coaching (Soft Skills)
• Training Facilitation (Hard Skills)
• Site Evaluation (Hard Skills)
• Performance Review (Hard Skills)
• Franchise Advising (Soft Skills)
• Compliance Documentation (Hard Skills)