• Ensure quality results by enforcing STALK and SPADE standards in all franchise restaurants
• Assist new restaurant owners and operators as they enter the system
• Provide training and support to franchisees and staff
• Contribute to strategic planning, business advice, and marketing expertise in markets to maintain or increase sales standards
• Provide recommendations to improve overall business operations
• Analyze store performance to react and adjust store needs accordingly
• Contribute to franchise results by exploring new opportunities to add value
• Motivate, inspire, and challenge franchisees and internal teammates to consistently achieve and surpass company goals and standards
• Understand how to build on restaurant sales through the execution of company marketing tactics and promotional programs
• Provide necessary counsel and assistance to ensure the plans include specific objectives and strategies, progress, and goal achievement status
• Provide impactful advice and counsel to position franchisees for optimal financial health
• Provide leadership in assisting with successful new restaurant/store openings
• Implement strategies to assist franchisees in executing human resource, training, and professional development plans and programs

Skills: Quality Assurance, Franchise Support, Strategic Planning, Business Operations Improvement, Performance Analysis, Sales Growth, Leadership and Motivation, Human Resource and Training Development

• Ensures focus on Friendly’s brand reputation by leading and driving operational performance and overall customer satisfaction in all Franchise Restaurants.
• Develops and maintains successful franchise relations and ensures that franchises are achieving operational excellence.
• Serves as the brand and company’s point of contact for all items related to franchisees and the market for operations, profitability, and growth.
• Enforce rollouts across all Franchise locations and ensure standards are being met.
• Guides problematic locations at risk.
• Assists in the Annual Brand standards audit of all Franchise locations.
• Reads Franchise agreements to answer questions as they arise.
• Keeps open and direct communication with all Franchise owners.
• Responsible for regular visits to Franchise locations.
• Implements a record-keeping process documenting all interactions and communications between Franchise and Corporate.
• Keeps Franchisees up to date on all relevant communication within the organization.
• Reports directly to the Senior Director of Operations, but serves as a liaison to all other departments in the organization in support of the Franchise operations.

Skills: Brand Reputation Management, Franchise Relations, Operational Excellence, Franchise Rollouts, Problem Location Management, Brand Standards Audit, Franchise Agreement Knowledge, Communication

• Leads by example by being a purpose-driven champion of the company's culture and values
• Ensures the integrity of the brand in franchisee restaurants
• Develops and nurtures trusting and mutually beneficial business relationships with franchisees
• Ensures operational, food safety, and marketing brand standards are adhered to
• Supports market development planning and the new restaurant opening process
• Trains, coaches, and supports new and current franchise owners with training, systems execution, new restaurant openings, construction, and recruitment
• Conducts a comprehensive annual business review of the franchisee’s operational and financial performance
• Communicates opportunities, performance gaps, and areas of influence to the Director, Franchise Operations, and Chief Restaurant Officer
• Provides leadership for each territory/area to ensure guest satisfaction goals are met
• Leverages guest programs to coach and improve on execution opportunities
• Designs and manages the delivery of key soft and technical skills programs, which train, coach, and hold franchisees accountable for executing the brand’s guest experience program and guest recovery

Skills: Leadership, Brand Integrity, Franchisee Relations, Operational Standards, Market Development, Training and Coaching, Performance Review, Guest Experience

• Be uncompromising in the best-in-class execution of local regulations around food safety and health standards for employee working conditions, and their company's safety and security policy
• Ensures the brand’s marketing calendar is executed and manages solid training and operations execution of marketing promotions
• Trains and coaches Franchisee operations and restaurant teams to use labor, food, and controllable expense systems, and effectively manage costs
• Coaches to deliver restaurant sales and profit targets in every restaurant
• Partners with Franchise Owners, Leadership, and their Operators in the market to grow year-over-year sales achievement
• Leads the way by working with each market to deliver profit goals and meet targeted flow-through objectives, and utilizes available reports to identify opportunities
• Ensures that the correct operational procedures are followed at all times
• Builds capability to improve problem-solving and planning skills through hands-on demonstrations
• Demonstrates leadership and ownership to resolve chronic Repair and Maintenance (R&M) issues
• Determines root causes of excessive R&M and delivers remediation plans for long-term resolution
• Calibrates and ensures the execution of the Restaurant Excellence assessment tool and subsequent action planning process

Skills: Food Safety and Health Compliance, Marketing Execution, Cost Management, Sales and Profit Targeting, Franchise Growth, Profitability and Flow-Through, Operational Procedure Adherence, Problem-Solving

• Provide structured feedback and effective coaching and counseling regarding all operational performance and developmental needs to drive revenue and profitability.
• Conduct ongoing business planning and site visits to ensure the execution of action items to achieve established revenue goals.
• Deliver targeted training regarding key operational competencies (i.e., sales, management, and care delivery).
• Support the communication of company objectives and promote feedback.
• Attend meetings, scheduled conference calls, Synergy University training, and Annual Franchise Meeting in the Phoenix, AZ area, or another designated city.
• Efficiently and effectively support current franchisee operators in the state area
• Conduct restaurant visitations to ensure compliance with franchise standards, including cooking procedures, product sourcing, marketing, and packaging standards.
• Develop an action plan to bring locations into compliance.
• Work with internal partners, develop and implement a business strategy that addresses current store menu adoption, new store readiness process, and staff training, and identify prospective franchisees in a designated area.
• Collaborate with key distribution partners to advance brand presence in the market, guiding the distributor relationship through the sales process while offering guidance with inventory management.

Skills: Performance Coaching, Business Planning, Operational Training, Communication and Feedback, Franchisee Support, Compliance Auditing, Business Strategy Development, Distribution Partnership Management

• Relevant business working experience
• Sound business planning and financial understanding
• Proven track record of interpreting and analyzing financial information from Performance reports and Financial statements.
• Excellent sales, influencing, and oral communication skills.
• Strong ability to multitask and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Proficiency in the operation of the back office systems
• A strong understanding of all interfacing systems, including site-level pricebook management.
• Strong leadership skills, with proven ability to lead, coach, develop, and motivate to deliver outstanding performance.
• Skillful application of MS Office products (Excel, Outlook, Word, PowerPoint).
• The ability and willingness to provide backup for team members while on vacation or other leaves.

Qualifications: BA in Hospitality Management with 6 years of Experience

• Experience with any combination of restaurant operations experience and education
• Must be willing to travel to consult with a portfolio of franchisees, based on the needs of the portfolio
• Certified in any state, county, or local food handling requirements
• General knowledge of labor laws, health codes, safe food handling and sanitation, safety and security systems and procedures, and computer operations
• Good oral and written communication and interpersonal skills
• Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision
• Must be able to build credibility and trusting relationships with internal and external stakeholders
• Able to develop and execute plans to drive results, use data to inform decisions, and bring people together to solve problems
• Resourceful and highly adaptable to changes in direction, can effectively adapt to different situations and personalities
• Thorough understanding and knowledge of restaurant operations
• Sound business and financial acumen with curious with a curious desire for continuous learning
• Skilled at consultation and strategic coaching

Qualifications: BA in Marketing with 7 years of Experience

• Previous franchise coaching experience.
• A track record as a self-starter/self-motivator and able to self-manage to achieve success.
• Must be a logical thinker and have the desire to have a positive impact on the franchisees within the territory covered.
• The ability to be an excellent business coach, problem solver, and franchisee advocate.
• Proven track record of influencing others via reasonable negotiation and excellent communication skills.
• Demonstrated ability to effectively multitask and generate actionable recommendations
• Demonstrated track record of strong project management skills.
• Excellent interpersonal and team skills with the ability to present to other team members and senior leadership.
• Clear and effective communication skills across all mediums (face to face, by phone, in writing) with all parties at various levels, whether internal or external to the organization
• Ability to partner well with cross-functional departments and work with all levels of management, including senior management.
• Must have proven diplomacy, confidentiality, and interpersonal skills
• The capacity to work under pressure due to the nature of working with franchisees and peers daily.

Qualifications: BA in Entrepreneurship with 4 years of Experience

• Experience working as a consultant for a franchise system or as a successful business owner
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization clearly and professionally. 
• Must have "the Passion to Serve" franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Microsoft Office, including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• A thorough understanding of the SERVPRO® Operating System.
• A thorough understanding of the SERVPRO® Stages of Development.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.
• Professional positive attitude for franchisees, team members, and colleagues
• Proven competence in the areas of leadership and academics.
• Ability to work collaboratively with others and fully engage in special projects. 
• Ongoing effort to increase knowledge of the industry and support of the brand.

Qualifications: BA in International Business with 10 years of Experience

• Experience as franchise business consultant/territory supervisory/key account manager for multi-unit retail operations, merchandising, and/or marketing in the retail business industry of convenience stores, big box, or grocery channel.
• Experience in reading and understanding P&Ls and other related reports
• A basic understanding of accounting principles.
• Experience with presenting concepts and ideas to small groups, coupled with good public speaking and interpersonal skills.
• Field position with field travel approximately 65-70%
• Ability to work independently with minimal supervision
• Strong customer service with problem-solving skills and the ability to make rational decisions and analysis
• Some overnight travel (Approximately 3-4 nights per month)
• Excellent written and verbal communication skills
• Strong understanding of relevant business software and supporting hardware.
• Have a fire to keep pursuing excellence, particularly in a fast-paced, dynamic environment
• A high degree of emotional intelligence, an exceptional ability to convey ideas, and to gain alignment among others

Qualifications: BA in Business Administration with 5 years of Experience