• Report directly to Sales Development while supporting localized training in Area initiatives
• Collaborate with Field Sales Leadership and Sales Development to identify and prioritize localize sales training and development objectives for the individual teams
• Observe, coach, and provide feedback to TM’s utilizing the DEVELOP model
• Attend regular cadence meetings with Sales Development, Invisalign and iTero Marketing teams to understand, reinforce, coach, and provide feedback regarding ongoing or proposed programs and promotions/initiatives
• Leverage the training dashboard to identify needs and lead customized quarterly workshops based on the needs of the area/region
• Partner with RM’s to develop strong adult learning-based development plans for TM’s
• Lead regular cadence meetings with FST group to ensure adequate cascade of Marketing programs, promotions, and Sales Training initiatives
• Deliver ad hoc training deliverables at relevant meetings (KO, SSM, Regional Meetings, etc.)
• Assist with weekly regional calls, Area calls
• Provides field intelligence to the internal Sales Development team to assist in needs analysis and overall training effectiveness
• Develop and support all efforts to ensure consistency in the training messages delivered throughout and within the local sales organization

Skills: Sales Training, Coaching, Program Feedback, Workshop Development, Adult Learning, Team Collaboration, Field Intelligence, Training Consistency

• Help facilitate all new hire training.
• Help lead sales training aspect at all corporate trainings
• Practice with sales professionals when needed
• Provide competitive training and messaging
• Develop a business strategy based on sales goals, expectations and available resources, including regional strategies and tactics.
• Effectively provide constructive feedback to sales professionals in order to help maximize potential.
• Provide direction based on field input, market assessments and trends in order to develop a region which is consistently implementing "Best Practices".
• Establish positive working relationships with all key customer segments (internal and external).
• Develop essential skills in leading and coaching consistent with future career development
• Align with Area sales leaders to drive execution and delivery of company goals

Skills: New Hire Training, Sales Coaching, Competitive Messaging, Business Strategy, Feedback Delivery, Market Assessment, Relationship Building, Career Development

• Developing an annual training implementation plan
• Helping achieve an annual operating budget
• Supporting a team to deliver against all coffeebar training and customer experience key metrics (e.g. training attainment, SMG benchmarks, etc.)
• Stewards the success of retail LMS platform design & content
• Ensuring CTMs are equipped to deliver results while inspiring coffeebar teams to learn and develop
• Review weekly, monthly and quarterly audits and identify themes & trends to improve customer experience and ensure training aligns to meet operational excellence expectations
• Designing and facilitating new training programs that support core coffeebar programs as well as new initiatives
• Collaborates effectively with cross functional teams and field leadership to identify learning gaps and training needs
• Partners to create content for DEIB, Peetniks in Pursuit & HR initiatives quarterly
• Leading and directing seasonal launches and test-and-learn initiatives
• Formulating training plans and determining instructional delivery methods (i.e. coffeebar training, e-learning, videos, conference calls, meetings)

Skills: Training Planning, Budget Management, Customer Experience Metrics, LMS Design, Team Leadership, Training Audits, Program Design, Cross-functional Collaboration

• Developing training aids such as handbooks, visuals aids, webinars, screencasts etc.
• Tracking and reporting monthly and quarterly training attainment
• Using data to drive improvement of training across key operational areas
• Measuring effectiveness of training tools, programs and initiatives, adjusting as necessary reporting back quarterly
• Creating and utilizing evaluation tools to measure the performance of CTMs, Origins Trainers, Advanced Baristas and evolving these roles to meet business needs
• Partnering with field leadership & hiring managers to onboard new Home Office employees
• Monitoring and controlling expenses through monthly tracking and reporting
• Continued education on training and instructional methodology
• Support implementation of hourly training programs in the field through firsthand experiences at sites
• Working with site leadership to understand best deployment methods and supporting programs past go-live
• Captures data and other learning scorecard metrics including evaluations of courses.

Skills: Training Development, Data Analysis, Training Evaluation, Performance Measurement, Onboarding Support, Budget Control, Instructional Methodology, Program Deployment

• Leverage best practices gained through industry experience, research and metrics to become a world-class learning organization.
• Plan and execute projects and initiatives, support learning activities & business standards across all international locations.
• Provide hands-on training, mentoring and coaching to all levels of the International Field Operations squad.
• Travel to international sites to measure training execution and documentation
• Manage weekly orientation and onboarding programs for International Field employees.
• Oversee the International Field Training team calendar, communications and workshop materials.
• Build a robust calendar to promote engagement and learning for international field employees.
• Develop the International Field Trainers to ensure consistent team learning and continuous improvement.
• Ensure international field training programs support performance management systems and empower international field employees to achieve developmental goals and execute against performance targets.
• Build a robust mix of training capabilities including but not limited to instructor-led training, in-market training, and virtual-based training
• Adapting instructional materials to varying audiences and formats.

Skills: Best Practices, Project Execution, Coaching, Training Measurement, Onboarding, Calendar Management, International Training, Instructional Adaptation

• Experience leading a global learning function or team in a matrixed organization
• Able to work collaboratively and cross-organizationally with domestic and international stakeholders
• Knowledge of learning theories and instructional design models
• Proven performance and experience within the nuclear or commercial power industry
• Experience in coordinating/implementing project plans
• Experience managing technical training programs
• Professional work ethic, strong organizational skills, and ability to operate independently
• Strong interpersonal skills, experience training surgeons in OR setting
• Proficient in Microsoft Word, Excel, and PowerPoint, Prezzi, Video editing, Articulate and Salesforce experience
• Strong attention to detail and verbal skills.

Qualifications: BA in Human Resources Management with 5 years of Experience

• Understand and adhere to trends in online learning.
• Proficient in Microsoft Office Suite (Outlook, PowerPoint, Word, Excel)
• Ability to influence others
• Ability to think and act strategically
• Ability to conduct meetings and facilitate effective and engaging training in person and virtually via Zoom
• Ability to work in home office, third party locations, in-field, and restaurants utilizing disciplined time management
• Excellent presentation/facilitation skills (virtual and live)
• Excellent coaching skills (virtual and live)
• Ability to work within a team environment
• Ability to maintain organization in a changing environment

Qualifications: BS in Business Administration with 6 years of Experience

• Able to multitask and manage competing priorities while maintaining a professional and courteous demeanor with all levels of the organization.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent customer service skills and team-oriented.
• Ability to prioritize/multi-task and meet deadlines in a fast-paced environment.
• Able to exercise independent judgment and make sound decisions, take ownership, and accountability and operate with minimal supervision.
• Strong computer skills and proficiency with Microsoft Office programs (Outlook, Excel, Word, Powerpoint).
• Ability to collaborate at all levels.
• Proficient in English both verbal and written. 
• Ability to communicate in local territory languages.
• Ability to navigate iPad and to learn other internal software programs

Qualifications: BA in Organizational Psychology with 5 years of Experience

• Ability to empathize with learners and needs and translate them into engaging training
• Excellent oral and written communication skills
• Strong organizational skills and attention to detail
• Experience creating Training programs, and materials, and delivering Training to audiences of varying sizes
• Knowledge of Training methodologies
• Skills in PowerPoint, Word, Excel, etc.
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflow
• Effectively multitask and manage multiple initiatives and projects
• Proficiency in computer literacy, online technology platforms, presentation and event facilitation skills
• Expertise in small and large program facilitation

Qualifications: BS in Education with 6 years of Experience

• Ability to lead vision and purpose while making decisions and solving problems
• Strong communication and interpersonal skills, with experience presenting to business partners and cross-functional teams
• Ability to influence without authority
• Problem-solving and ability to work through conflict management and influence
• Ability to work in a fast-paced setting
• Ability to build strong peer and customer relationships
• Strong project management
• Ability to manage against established timelines and budgets
• Ability to effectively create and foster cross-functional working relationships with influential clients, both internal and external
• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook

Qualifications: BA in Communication Studies with 5 years of Experience