Job Summary: 

• Initiates, develops, administers and directs strategies, programs, and processes to safely and expertly conduct plant and facility operations at Integrated Healthcare Center.
• Developing contract specifications and services for outsourced resources.
• Initiated, developed and administered the preventive and corrective maintenance programs and ensured that all plant equipment and hospital infrastructure was maintained to the highest standard of readiness in accordance with all governing doctrine and directives to meet accreditation and licensing requirements.
• Hires, trains, and maintains the staff required to ensure that all operational responsibilities are successfully performed
• Ensures that duties and responsibilities of subordinates are adequately defined and implemented
• Makes emergency decisions and recommends recovery actions to senior leadership with respect to the failure of plant utilities or other areas of responsibility
• Coordinates closely with the Integrated Healthcare Center Facilities' Management on recommending structural changes and additions or modifications to plant and infrastructure
• Makes recommendations on major repairs and acquisition of major plant equipment
• Prepares departmental budget requirements and operates facilities within approved budget guidelines
• Recommends the replacement of machinery or equipment when cost savings, greater productivity and more efficient operation are feasible
• Works to ensure that plant operations remain efficient and implements appropriate performance improvement initiatives

Skills on Resume: 

• Strategic Planning (Hard Skills)
• Contract Management (Hard Skills)
• Maintenance Management (Hard Skills)
• Staffing (Hard Skills)
• Leadership (Soft Skills)
• Emergency Management (Hard Skills)
• Facility Coordination (Hard Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Commits to and supports a collaborative and high-performing working environment with peers and managers.
• Seizes opportunities and proactively takes concrete actions to complete tasks. 
• Goes the “extra mile” and persistently overcomes obstacles to improve outputs.
• Seeks to understand underlying customer needs to create value. 
• Drives the team to maintain focus on customers.
• Effectively plans, executes and supports project needs to support management and the larger ALDI business.
• Leverages a systematic, efficient and organized approach while ensuring quality and accuracy of results.
• Responds to emerging problems in an accurate and timely manner. 
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Works cooperatively and collaboratively within a group.
• Participate in Hospital committees as required such as JHSC (member), Infection Prevention and Control (member), Green Team, Outbreak Management (ad hoc), Quality Management Forum - QMF (annual reporting)
• Provide direct supervision and leadership to the various in-house and contracted out facilities services staff including housekeeping (laundry and linen), security and switchboard staff
• Be responsible for the day-to-day operations of services, scheduling, routines and assignments for staff
• Guide the department to meet objectives and goals related to excellent service delivery
• Lead the facility waste management program 
• Ensure cost control, audits, adherence to regulations, packaging, handling, transfer, and disposal, management of documentation and manifests 
• Establish and ongoing adherence to departmental labor and supply budgets.

Skills on Resume: 

• Collaboration (Soft Skills)
• Proactivity (Soft Skills)
• Customer Focus (Soft Skills)
• Project Management (Hard Skills)
• Problem Solving (Soft Skills)
• Written Communication (Hard Skills)
• Relationship Building (Soft Skills)
• Leadership (Soft Skills)

Job Summary: 

• Support internal staff, service technicians, customers and senior management
• Provide services with aim to exceed customer expectations along with attaining company targets
• Appraise performance, reward and discipline employees
• Actively being involved with team effort through routine communication
• Keep employees motivated, resolve conflicts and make hard decisions
• Hiring new employees and being a good judge of character will help ensure that the right people are hired
• Write reports, recommendations, or reprimands. 
• Responsible for the quality of service support offered to customers, managed by building strong customer relationships, regular customer visits and direct feedback
• Responsible for maintaining existing client relationships and developing new client relationships
• Maximize profit for all services conducted
• Actively promote the company's services to existing and potential new clients
• Handling customer complaints in a professional manner, and facilitating a timely resolution
• Plan/manage budgets and schedule facility modifications, including cost estimates
• Responsible for overseeing preventive & reactive maintenance of client facilities

Skills on Resume: 

• Customer Service (Soft Skills)
• Performance Management (Soft Skills)
• Conflict Resolution (Soft Skills)
• Recruitment (Soft Skills)
• Report Writing (Hard Skills)
• Relationship Management (Soft Skills)
• Financial Management (Hard Skills)
• Facility Maintenance (Hard Skills)

Job Summary: 

• Identify facility gaps and services model to best support the sites
• Manage and monitor suppliers’ performance through the supplier review process
• Review proposals and invoices
• Draft and compile general business writer correspondence to internal Seagate employees and external suppliers
• Develop scope of work, specifications and requirements
• Organize and manage Facilities documents on shared drive (including drawings)
• Identify tasks, allocate resources for the work needed, and provide supervision on the work progress
• Gained and maintained knowledge of Seagate’s EHS policies
• Ensure all contracted services are knowledgeable of the Seagate requirements
• Work on projects from planning to execution
• Assist with audit corrective action plan
• Prepare necessary reports for management reporting
• Gather, identify, and analyze specific data needed for process improvements
• Manage budget forecast and track expenses
• Generate and submit purchase requisitions

Skills on Resume: 

• Gap Analysis (Hard Skills)
• Supplier Management (Hard Skills)
• Financial Review (Hard Skills)
• Business Writing (Soft Skills)
• Scope Development (Hard Skills)
• Document Management (Hard Skills)
• Project Supervision (Soft Skills)
• Budget Management (Hard Skills)

Job Summary: 

• Oversight of WPS Helpdesk, monitoring both reactive work orders and pre-planned maintenance work orders to ensure KPI’s and SLA’s are being met by onsite vendors. 
• Produce metrics and reports on a monthly, quarterly, and annual basis. 
• Monitor & escalate issues 
• Assist in the daily management of outsource activities and key vendor relationships. 
• Assist on contract commercial reviews, renewals and RFP’s.
• Participate in monthly contract reviews to ensure accurate reporting and management information that key metrics are presented.
• Work closely with Northern Trust support services and external parties to include but not limited to Security, Technology and the Landlords building management company to ensure building services are not impacted. 
• Escalate issues and concerns 
• Utilize Northern Trust Finance and Procurement systems and processes to ensure full compliance and auditability. 
• Support ongoing monthly budget reviews to monitor cost and accurately forecast both operational and capital spending. 
• Report on variances and ensure budgets are met.
• Assist in the annual budgeting activities.
• Raise CAD (contract approval documents) and Purchase Orders in line with contractual agreements and the approval process. 

Skills on Resume: 

• Helpdesk Oversight (Hard Skills)
• Metrics Production (Hard Skills)
• Issue Escalation (Soft Skills)
• Vendor Management (Soft Skills)
• Contract Negotiation (Hard Skills)
• Contract Review (Hard Skills)
• Compliance Management (Hard Skills)
• Budget Monitoring (Hard Skills)

Job Summary: 

• Manage match exception and variances to resolution.
• Drive alignment to consistent processes and procedures. 
• Maintain documentation to support effective and consistent workplace experience processes and procedures, including but not limited to playbooks, toolkits and training materials to support an agile workplace. 
• Ensure all WPS portals provide current building services information, remain informative and are user-friendly.
• Act as a Super User and system administrator for the EWM reservation tool to provide support and toolkits to partners. Escalating issues to resolution.
• Provide an enhanced partner experience in support of an agile and hybrid workplace. 
• Support partners during return to the office, including but not limited to familiarization tours, locker allocation, and relocating belongings. 
• Work with Host Workplace Coordinators.
• Support ongoing initiatives on a local and corporate level
• Provide ongoing support to the H&S Officer to include but not limited to creating a safe workplace, undertaking DSE assessments, and vendor management to ensure compliance.
• Support business continuity planning for the WPS team to include but not be limited to ensuring annual sign-off of BCP plans, ensuring additional key information for recovery is current and accessible, and ensuring Third Party vendors' BCPs are reviewed annually.
• Undertake general administrative duties. 
• Attend WPS meetings and fully participate.

Skills on Resume: 

• Process Alignment (Hard Skills)
• Documentation Maintenance (Hard Skills)
• System Administration (Hard Skills)
• User Support (Soft Skills)
• Partner Experience (Soft Skills)
• Facility Coordination (Soft Skills)
• Compliance Support (Hard Skills)
• Business Continuity Planning (Hard Skills)

Job Summary: 

• Liaises with the Facilities Services GB Lead and Regional Leads regarding service levels/ KPI’s and understanding business needs.
• Maintains and supports managers with the adherence of service levels and associated key performance indicators.
• Liaises with Colleagues, users, and service partners regularly to discuss issues, costing, evaluation and improve ways of working.
• Develops and initiates new and/or more cost-effective methods and improves service levels within budgets and/or saving targets.
• Develops operating procedures and policies for all the areas within control.
• Develops and maintains a regime of communication with key stakeholders and other teams within RE&WS.
• Manages operational expenditure, ensuring services are delivered on or under pre-agreed budget and authorises expenditure within those boundaries.
• Negotiates with suppliers via Expense Management on equipment and procures contract services in order to achieve the best possible rates to the Group.
• Manages health & safety and environmental issues in conjunction with the Health & Safety Officer.
• Appraises and develops direct reports and ensures appropriate training needs are met.
• Provides support and guidance to direct reports with team's performance and any improvements 

Skills on Resume: 

• KPI Management (Hard Skills)
• Stakeholder Liaison (Soft Skills)
• Cost Management (Hard Skills)
• Policy Development (Hard Skills)
• Communication Strategy (Soft Skills)
• Budget Control (Hard Skills)
• Negotiation (Soft Skills)
• Team Development (Soft Skills)

Job Summary: 

• Plan, lead, and monitor essential services
• Improve sites' visual conditions: Building, space and grounds cleaning and maintenance. 
• Plan or re-organize allocation and utilization of space and resources.
• Support activities oriented toward employees - events that are held on the premises with all the associated services. Catering and vending.
• Responsible for Hazera employees and assets security, including IP
• Waste disposal and recycling
• Procurement and contract management
• Procuring and dealing with material and service suppliers, negotiating new contracts, evaluating performance, implementing best procurement practices, methods and tools
• Lead project planning meetings, along with other subject matter experts. 
• Supervise and coordinate the work of contractors. 
• Help guarantee the project objectives by committing to budget and time goals, making sure the project is executed properly and fulfils the company’s needs and expectations.
• Monitor costs for required goods or services to achieve maximum value for money.
• Control OPEX and CAPEX expense rate Vs. budget.
• Build reporting and control budget routines.
• Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.

Skills on Resume: 

• Service Planning (Hard Skills)
• Facilities Maintenance (Hard Skills)
• Space Management (Hard Skills)
• Event Support (Soft Skills)
• Security Management (Hard Skills)
• Waste Management (Hard Skills)
• Procurement (Hard Skills)
• Project Supervision (Soft Skills)

Job Summary: 

• Work with the Centre Team and Centre Manager, drafting hard and soft service specifications and assist in the procurement process, and on-going service provider
• Work with the JLL/LGIM team to deliver the LGIM-led customer service and retail enlivenment programme.
• Work with the JLL/LGIM team to deliver the customer service training programme and to reinforce positive customer service attitudes throughout all contracts on site.
• Ensure that all KPI’s in the Property Management Agreement (PMA) are met for hard and soft services and report to the management team 
• Responsibility for optimisation of plant and ensuring all inspections under the PMA are carried out and documentation is maintained to comply with all provisions within the PMA. 
• Work with client-appointed contractors to review and implement optimisation opportunities throughout the scheme.
• Ensure tenant meter readings are taken, recorded and reported to the client's representative quarterly.
• Preparation and implementation of the operational aspects of the Asset Sustainability Plan, reporting progress to the Client and the Client’s representatives quarterly.
• Ensure that health and safety and insurance inspections are carried out including tenant and void unit inspections, all vertical transportation inspections, all statutory inspections, and all other inspections required under the PMA.
• Management of contracted service teams to ensure all PMA KPI’s are met, in particular in relation to service delivery measurements, customer experience, training and reporting.
• Maintenance of utility and technical data on Client systems, including Inenco, Sierra, Track Record, JLL Riskwise system and any other systems that are introduced by JLL or the Client.
• Understand and maintain Client reporting requirements and supply all relevant data for GRESB and other client reporting portals as required in the PMA.
• Responsibility for setting, delivering, producing variance reports, reconciling, and producing forecasts for the operational elements of the service charge.
• Ensure the delivery of the Centre’s Maintenance, Security, Cleaning, Health & Safety, Retail Delivery, and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client.
• Work with stakeholders both with the centre management team and to represent the Centre Manager in absence.
• Present quarterly to Retailers on Operational aspects during Retail Meetings
• Build strong relationships with all Retailers and stakeholders

Skills on Resume: 

• Specification Drafting (Hard Skills)
• Program Delivery (Soft Skills)
• Training Coordination (Soft Skills)
• KPI Management (Hard Skills)
• Compliance Management (Hard Skills)
• Optimization Review (Hard Skills)
• Reporting (Hard Skills)
• Safety Inspection Management (Hard Skills)

Job Summary: 

• Contributing to the development of and implementing OC's property strategy
• Supervision of the facilities management team, which is made up of 10 individuals, including line management responsibilities for 3 of the individuals.
• Managing areas of risk such as physical and building security, supplier/procurement, health & safety risk and fire risk.
• Management of £12m facilities management and infrastructure budgets, including the processing of relevant invoices
• General management of the Bristol building and lead Fire Marshall
• Maintaining relationships with relevant landlords and tenants
• Undertaking annual review of employer and public/product liability insurance
• Managing the workstation assessment process and overseeing desk moves and office reconfigurations
• Acting as Business Continuity Manager for building and facilities related suppliers
• Inputting into ongoing design plans from a facilities perspective
• Managing and coordinating withdrawal from current premises from an on-the-ground facilities perspective
• Developing the relationship with new landlord and influencing management agreement terms
• Reviewing facilities services (both internally and externally provided) to ensure they will still be appropriate in new premises
• Involvement in selecting furniture, furniture suppliers, and instructing furniture purchase, ensuring OC has the furniture it requires
• As the building fit-out is completed, ensure all furniture and facilities items are ordered, received and in place and the building is fully prepared to receive OC people.
• Working with the project team and leading the facilities team to ensure the move is implemented in a timely manner from a facilities perspective.

Skills on Resume: 

• Strategy Development (Hard Skills)
• Team Supervision (Soft Skills)
• Risk Management (Hard Skills)
• Budget Management (Hard Skills)
• Relationship Management (Soft Skills)
• Insurance Review (Hard Skills)
• Space Planning (Hard Skills)
• Continuity Management (Hard Skills)

Job Summary: 

• Ensure consistently high standards are met by the teams across the site. 
• Provide feedback as required to services in relation to performance.
• Support the Head of Facilities with the setting and management of the annual budget. 
• Be responsible for the expenditure of the service, addressing overspend 
• Review and authorise the ordering of new equipment and supplies, ensuring efficient stock is on site at all times.
• Formulating and updating policies and procedures to ensure high-quality service delivery. 
• Reviewing procedures to meet relevant legislation and regulatory requirements.
• Ensure all staff are inducted, trained and appraised to the standard required to carry out duties. 
• Manage the recruitment and selection processes for new staff.
• Manage all human resources issues as appropriate, including absence, performance, investigation and disciplinary processes, as well as professional development and payroll authorisation.
• Liaise with customers, the client, and the senior leadership team to ensure the service is being delivered to standard and to identify any gaps. 
• Develop and agree with improvement plans accordingly.
• Regularly review working procedures to ensure compliance with Health and Safety at Work Regulations, Manual Handling, National Cleaning Standards, HACCP, BICS, etc.

Skills on Resume: 

• Budgeting (Hard Skills)
• Appraisal (Soft Skills)
• Procurement (Hard Skills)
• Compliance (Hard Skills)
• HR Management (Hard Skills)
• Training (Soft Skills)
• Client Relations (Soft Skills)
• Strategy (Soft Skills)