FACILITIES SERVICES MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jun 12, 2025 - The Facilities Services Manager excels in managing office environments and support services with a strong focus on leadership and independent program oversight. Demonstrates exceptional communication skills and attention to detail, adept at working with diverse teams and managing work cost-effectively. Possesses robust organizational skills, a customer service orientation, and proficiency in multiple software technologies.

Essential Hard and Soft Skills for a Standout Facilities Services Manager Resume
  • Strategic Planning
  • Contract Management
  • Maintenance Management
  • Emergency Management
  • Facility Coordination
  • Budget Management
  • Project Management
  • Written Communication
  • Report Writing
  • Financial Management
  • Leadership
  • Collaboration
  • Proactivity
  • Customer Focus
  • Problem Solving
  • Relationship Building
  • Conflict Resolution
  • Recruitment
  • Communication Strategy
  • Negotiation

Summary of Facilities Services Manager Knowledge and Qualifications on Resume

1. BA in Business Administration with 5 Years of Experience

  • Intermediate to expert computer skills, specifically using Microsoft Office Suite.
  • Ability to learn additional computer skills or software programs.
  • Working knowledge of advanced software applications
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Interpersonal skills are necessary to work effectively and cooperatively with all levels of management and staff.
  • Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc.
  • Ability to follow a process.
  • Strong professional customer service skills, including active listening, prompt service and follow-up.
  • Strong decision analysis and problem-solving skills, ability to draw conclusions and justify decisions.
  • Must be able to communicate issues to management.
  • Ability to perform basic mathematical computations.

2. BS in Facilities Management with 5 Years of Experience

  • Experience in office environmental and support services
  • Leadership experience
  • Ability to lead programs and work independently while achieving objectives.
  • Outstanding attention to detail.
  • Exceptional written and verbal communications skills.
  • Ability to work with people of diverse functional specialties, backgrounds, and levels, responding to needs through collaboration and the use of effective group dynamics.
  • Leadership ability and skills, good judgment, and a cost-effective approach to work management.
  • Strong facilitation, team building and interpersonal skills.
  • Strong customer service orientation with a focus on treating all persons with respect and dignity.
  • Excellent organizational skills and ability to prioritize work effectively.
  • Experience using a variety of software and information technologies (i.e., MSWord, PowerPoint, Excel, and Outlook).

3. BA in Operations Management with 6 Years of Experience

  • Strong contract and financial experience, skilled in creating, developing, and managing capital and operating budgets related to operations portfolio.
  • Knowledge of and experience with the upkeep and function of buildings, building systems, and quality improvement projects.
  • Demonstrated ability to oversee tenant improvement projects, as well as scheduled maintenance programs.
  • Excellent leadership and supervisory skills, including experience and ability to manage customer service issues involving employees in a professional and positive manner.
  • Experience managing specialty spaces, including partnering with LOB, providing facilities support for events, special meetings and logistics to receive guests/clients.
  • Excellent communication and presentation skills.
  • Problem-solving skills and decision-making skills
  • Organization and multi-tasking skills.

4. BS in Engineering with 4 Years of Experience

  • Experienced FM practitioner with a related qualification in electrical engineering, mechanical engineering, facilities management, or building services.
  • Excellent problem-solving skills and be methodical in reporting on progress against a variety of targets.
  • Comfortable with people and able to build rapport and trust quickly.
  • Excellent oral and written skills are essential to communicate with a wide range of stakeholders.
  • An organised, detailed and thorough approach to routine tasks and project management.
  • Ability to produce quality work at a high level, both as an individual and as part of a team.
  • Advanced level of computer skills and capable of learning new applications.
  • People person, team player and strong can-do mentality

5. BA in Environmental Science with 7 Years of Experience

  • Experience in Housekeeping, Security, or related Management of large health care or commercial facilities.
  • Management experience and proven ability to lead highly functioning teams 
  • Experience managing unionized and non-unionized teams
  • Experience working in operations, waste management, or Fire safety planning
  • Working knowledge and training in WSIB
  • Knowledge and strong understanding of the Health and Safety Act and applying it to the workplace
  • Strong organizational and communication skills
  • Effective and efficient time management skills.

6. BS in Hospitality Management with 3 Years of Experience

  • Understand the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
  • Ability to drive safety, construction, repair and maintenance expertise to ensure compliance.
  • Ability to develop rapport, trust, and open communication that enhances the growth and job performance of construction personnel.
  • Ability to facilitate group involvement when conducting meetings.
  • Negotiation skills.
  • Conflict management skills.
  • Ability to recommend, interpret, and apply ALDI operating policies and procedures.
  • Excellent verbal and written communication skills.
  • Ability to stay organized and multi-task in a professional and efficient manner.
  • High degree of self-motivation and the ability to work independently.
  • Ability to multi-task.
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