Published: Feb 24, 2025 - The Experience Designer engages in business discovery sessions to deeply understand client businesses, target audiences, and content requirements. This position conducts behavioral research, user interviews, and persona development alongside strategy teams, and provides actionable insights from usability studies and content audits. This role designs user-centric information architectures, develops wireframes, prototypes, and functional specifications, and collaborates with cross-functional teams to ensure accurate design execution and presentation to stakeholders.

Tips for Experience Designer Skills and Responsibilities on a Resume
1. Experience Designer, Pinecone Solutions, Austin, TX
Job Summary:
- Builds alignment between Service designers, Business Process Engineers and product managers to help drive customer-centred outcomes.
- Use design thinking approaches to translate service requirements into phenomenal teammate and customer product experiences
- Understand business challenges and user needs, to facilitate strategic problem-solving and provide a practical path forward.
- Partner with teams across GCX to deliver E2E transformation CX solutions for eBay
- Bringing excellence in design thinking, service design and systems thinking to the transformation journey
- Synthesize end-user research, customers attitudes, user needs and market challenges to identify experience improvement opportunities in services and customer service products
- Ensure the true experience of the customer is used by bring qualitative and quantitative data to life to build empathy for customers and users
- Facilitate conversations, workshops and design sessions with teams to define target experiences, explore problems, and use data driven research to define product and process requirements
- Empathise and understand end-user struggles and emotions to help with the design process
- Have a penchant for details and organisation, including the ability to prioritise tasks, communicate progress and meet tight deadlines
- Be aware of current design trends and attitudes to help inspire the team
- Tell compelling stories through verbal and visual communication that excite and inspire clients and other stakeholders
Skills on Resume:
- Service Design (Hard Skills)
- Design Thinking (Hard Skills)
- Problem-Solving (Soft Skills)
- Stakeholder Alignment (Soft Skills)
- CX Transformation (Hard Skills)
- Research and Data Analysis (Hard Skills)
- Workshop Facilitation (Soft Skills)
- Communication and Storytelling (Soft Skills)
2. Experience Designer, Blue River Technology, Seattle, WA
Job Summary:
- Contribute to the experience strategy for various projects and collaborate with cross-functional teams to define design and prototype requirements
- Create and own design deliverables, including conceptual models, user journeys/flows, wireframes, visual designs, and prototypes
- Uncover new business opportunities through user research and insights-gathering, and synthesize insights to provide directional findings
- Help run any external agency relationships and direct exploration activities
- Educate and inspire team members by communicating an experience-based vision for the project while involving people at optimal levels for project success
- Lead meetings with key partners, ensure that they meet the stated objectives and stay on the agenda
- Collaborate with development and other Innovation teams, and work to streamline workflows and processes for team success
- Facilitate meetings, conduct collaborative workshops, craft and make persuasive presentations
- Aggressively keeps up-to-date on any industry changes in design philosophy and any new tools and technologies being used for the web, mobile, social media, blogs, outbound emails, and other digital channels.
- Assists and designs user interface standards
- Conceptualize and promote the importance of user-centered design
Skills on Resume:
- Experience Strategy (Soft Skills)
- UX/UI Design (Hard Skills)
- User Research (Hard Skills)
- Prototyping (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Workshop Facilitation (Soft Skills)
- Industry Trend Awareness (Soft Skills)
- Presentation Skills (Soft Skills)
3. Experience Designer, Cedar Creative Studios, Portland, OR
Job Summary:
- Work alongside leaders, designers, and other collaborators to support user-centered, data-driven decision-making throughout the product development lifecycle
- Inform, shape, evaluate, and monitor the user experiences delivered to consumers, the field, and home office employees through a variety of qualitative and quantitative research techniques and methodologies
- Design and implement content strategy methodologies to help plan for the creation, delivery and governance of useful, usable content
- Use logic, hard data, and emotional intelligence to inform design and content choices that balance the needs of customers with business objectives
- Manage research findings and insights in partnership with EX and advocate for the end-user in both tactical and strategic experience design decision-making
- Collaborate with product, design, and development teams to raise awareness of user needs, struggles, and behaviors
- Develop UX research artifacts including proposals, moderator’s guides, and research reports
- Serve as a source of user knowledge for the WIRX organization
- Helping drive the Experience Design team's vision and direction
- Experience with Government projects within the Government Digital Service (GDS) standard
Skills on Resume:
- User Research (Hard Skills)
- UX Strategy (Hard Skills)
- Data-Driven Decision Making (Hard Skills)
- Content Strategy (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Research Documentation (Hard Skills)
- Emotional Intelligence (Soft Skills)
- Government Digital Standards (Hard Skills)
4. Experience Designer, Willow Designs, Denver, CO
Job Summary:
- Execution of customer research
- Facilitation of Design Thinking workshops
- Analysis and preparation of quantitative and qualitative data (usage data, user feedbacks, technical requirements etc.) for further design tasks
- Definition of use cases and user stories
- Work in interdisciplinary and agile teams to create innovative and easy-to-use product/service solutions
- Exploration and conception of AI driven UX solutions
- Realization of experience prototypes, wireframes and usability tests
- Creation of storyboards, user flows and experience ideas in close collaboration with other designer, developer and product manager
- Quality assurance of UX while product/service realization
- Support Sales, Customer Success, Product, Marketing, Implementations, and Member Engagement in the development of strategic client and end-user communications
- Develop visualizations and client-facing materials focused on driving innovative employee wellbeing programs, communications, and health outcomes
- Use experience design thinking methodology to creatively optimize internal and external processes
- Support internal creative designers with branding, logo design, and data visualizations for digital and print media
- Manage complex project plans with many tasks, rounds of review, and deadlines
Skills on Resume:
- Customer Research (Hard Skills)
- Design Thinking (Hard Skills)
- Data Analysis (Hard Skills)
- UX Prototyping (Hard Skills)
- AI-Driven UX (Hard Skills)
- Agile Collaboration (Soft Skills)
- Storyboarding (Hard Skills)
- Project Management (Soft Skills)
5. Learning Experience Designer, Ironwood Media, Atlanta, GA
Job Summary:
- Work with subject matter experts and key stakeholders to design learning programs and learning materials align with expected training and business outcomes.
- Apply adult learning principles and systematic instructional design to create learning content that best fits both the needs of the learner and the delivery method, (e.g., virtual instructor-led training and self-directed online learning).
- Evaluate curriculum effectiveness, and create and implement program / curriculum improvement plans.
- Manage small to large scale content development projects and vendors sourced for asset development.
- Challenge the team to identify, experiment and implement new and innovative learning approaches, tools, and systems that help us scale.
- Partner with subject matter experts to conduct a detailed training needs analysis and establish measurable learning objectives
- Collaborate with subject matter experts, content experts, and program stakeholders to identify learning outcomes and design curriculum and courses for digital learning, video, micro-learning, hands-on training, simulation-based, and blended
- Performing scripting and detailed storyboards to support learning journeys
- Craft instructionally sound knowledge assessments aligned with learning outcomes
- Collaborate with cross functional teams on the features and functions needed to deliver innovative learning activities including augmented reality and virtual reality
- Partner with external vendors on the creation of learning solutions and multimedia
- Develop digital learning using an array of authoring tools
- Maintain knowledge of new developments in the future of learning, learning experience design, and learning analytics through continuous research
Skills on Resume:
- Instructional Design (Hard Skills)
- Adult Learning Principles (Hard Skills)
- Curriculum Development (Hard Skills)
- Training Needs Analysis (Hard Skills)
- eLearning Development (Hard Skills)
- Project Management (Soft Skills)
- Cross-Functional Collaboration (Soft Skills)
- Learning Analytics (Hard Skills)
6. Learning Experience Designer, Maple Interactive, Raleigh, NC
Job Summary:
- Coach and mentor Talent Management & Learning team by designing standards and processes for consistency across all members.
- Work closely with all internal and external stakeholders and subject matter experts within the business to understand and identify the target audience’s training needs.
- Create engaging learning activities and compelling course content that enhances knowledge transfer and retention.
- Design training programs, classes, workshops, and online training.
- Conduct instructional research and analysis on learners and contexts.
- Apply tested instructional design theories, practices, and methods.
- Visualize instructional graphics, the user interface, and the finished product.
- Facilitate live or virtual training/courses.
- Provide exercises and activities that enhance the learning process.
- Create supporting material/media (audio, video, simulations, role-plays, games etc).
- Decide on the criteria used to measure the learner’s performance and develop assessment strategies.
- Scope and design innovative learning experiences that produce the desired learning, behavior change, and business outcomes
Skills on Resume:
- Coaching and Mentoring (Soft Skills)
- Training Needs Analysis (Hard Skills)
- Instructional Design (Hard Skills)
- eLearning Development (Hard Skills)
- Content Creation (Hard Skills)
- Facilitation (Soft Skills)
- Assessment Design (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
7. Experience Designer, Sage Innovations, Boston, MA
Job Summary:
- Discern the appropriate blend of learning technologies, social learning, cohorts, vendors, change management, or simply curated content to maximize the learner experience
- Stay current and provide thought leadership on continuous innovation in learning.
- Lead and project manage cross-functional resource teams to meet business and learning objectives
- Partner collaboratively with subject matter experts to round out knowledge where needed, while owning the quality and on-time delivery of the final product
- Influence others to adopt the most effective learning experience/solution
- Support design, development and maintenance of business critical global learning programs.
- Collaborate with the Employee Services Learning Solutions Teammates to report monthly on the status of programs including delivered projects, success metrics, work in progress and new requests.
- Create, update, and continuously improve learning programs materials (elearning, videos, just-in-time performance support development, ILT).
- Stay current on new learning approaches, technology and tools through continuous research to ensure solutions deliver innovation.
- Contribute to the development and implementation of team templates, learning models and overall best practices.
- Publishing materials and reporting utilizing Amazon’s Learning Management system.
Skills on Resume:
- Learning Technology Integration (Hard Skills)
- Thought Leadership (Soft Skills)
- Project Management (Soft Skills)
- Stakeholder Collaboration (Soft Skills)
- Instructional Design (Hard Skills)
- eLearning Development (Hard Skills)
- Learning Analytics (Hard Skills)
- LMS Management (Hard Skills)
8. Experience Designer, Oakwood Digital, San Diego, CA
Job Summary:
- Conduct user research to gather market and customer requirements
- Transfer understanding of user needs and workflows to propose strategic enhancements.
- Working with the Product Manager and Product Owner distills this into a set of features that will benefit the user in the most effective way
- Leverage data analytics results and tools to analyze customer usage and support design decisions
- Design alternative solutions, and evaluate them to choose the best approach.
- Visualize and prototype intended solutions and collaborate with key Product and Engineering stakeholders to evaluate
- Coordinate and facilitate usability tests and other target user research with scrum team members and/or Product Managers
- Deliver design communication artifacts (documents, presentations, low, high fidelity mockups, interactive prototypes, etc.) for use by a wide range of audiences
- Facilitate presentations and discussions with customers, developers, and product marketers to drive resolution on proposed features and functionality
- Partner with the development team to drive successful implementation of user experience design.
- Resolve any implementation issues that affect the design
- Partner with other designers to ensure cohesive experiences across different platforms and products
Skills on Resume:
- User Research (Hard Skills)
- Data Analysis (Hard Skills)
- UX Strategy (Hard Skills)
- Prototyping (Hard Skills)
- Usability Testing (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Presentation Skills (Soft Skills)
- Product Development (Hard Skills)
9. Experience Designer, Birch Technologies, Minneapolis, MN
Job Summary:
- Evaluating existing systems in terms of usefulness, usability, visual design, content and branding
- Researching users and business needs, turning these into insights that will help define user journeys and inform the design
- Preparing, conducting, and analyzing behavioral in-context user testing sessions and documenting the findings.
- Providing evidence-based recommendations to the client and internal team
- Leading the development of personas based on research findings
- Running workshops with stakeholders, users and technical team to align vision, drive consensus and insight discovery
- Identifying opportunities to create business value and improve the user experience
- Designing and presenting concepts and user interfaces for both mobile, tablet and desktop -- including annotations for best practices in information architecture, navigation, and user flows.
- Creating prototypes using tools such as Axure, Sketch and InVision to create and iterate clickable prototypes for user testing and stakeholder validation.
- Preparing and conducting usability tests against clickable prototypes, taking feedback and iterating the design
- Liaising with development teams and architects to ensure data and technical considerations are accommodated within the design
- Delivering great user experiences through relevant interfaces (doing the right thing), easy to use (doing it right), beautiful and on-brand (trustworthy).
- Conducting knowledge-sharing sessions and support less senior members of the team
Skills on Resume:
- UX Evaluation (Hard Skills)
- User Research (Hard Skills)
- Usability Testing (Hard Skills)
- Persona Development (Hard Skills)
- Workshop Facilitation (Soft Skills)
- Prototyping (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Knowledge Sharing (Soft Skills)
10. Learning Experience Designer, Echo Ventures, Tampa, FL
Job Summary:
- Facilitating stakeholder meetings to provide updates to internal and external project leaders, to identify/understand relevant client processes, assess learning objectives, and the scope of the work, as well as to determine how we will design learning programs to efficiently meet client needs.
- Running user research sessions such as, focus groups, user interviews, and usability testing, and implementing findings to design with the end-learner in mind.
- Designing learning materials with subject-matter experts that are effective, meaningful, insightful, and that are aligned with client-specific standards of the entire learning journey.
- Leading teams of Solution Developers to develop the end-to-end learning experience, including creating content and utilizing various authoring tools.
- Reporting on and communicating the results of various learning experiences to cross-functional stakeholders.
- Coach others on designing learning experiences with leading practices in adult pedological principles, instructional design, and user experience design.
- Work collaboratively as part of dynamic, cross-functional, and high-performing teams in discovery, design, development, and delivery of impactful learning solutions for clients.
- Consult with clients to understand organizational needs and help them to define a learning approach to support the disruption in work, workforce, and workplace.
- Identify and solve problems using analysis, experience and judgement and provide meaningful learning solutions and expertise.
- Effectively organize and communicate information in compelling ways, including developing learning journeys and deliverables, and facilitating meetings and working sessions.
- Lead learning architecture design and development using agile, product management, and design methodologies.
Skills on Resume:
- Stakeholder Communication (Soft Skills)
- User Research (Hard Skills)
- Instructional Design (Hard Skills)
- Content Development (Hard Skills)
- Learning Analytics (Hard Skills)
- Coaching & Mentoring (Soft Skills)
- Problem-Solving (Soft Skills)
- Agile Learning Design (Hard Skills)
11. Experience Designer, Redwood Concepts, Omaha, NE
Job Summary:
- Collaborate with other team members to ensure the integration of future digital services meets user needs and expectations.
- Apply user experience principles and service design methodologies to citizen interactions with the digital services suite.
- Conduct user research into citizen expectations and needs for the integrated services.
- Collaborate with internal and external stakeholders to understand the constraints and requirements for the integration of services.
- Communicate learnings of expectations, needs, constraints and requirements to necessary stakeholders, ensuring services are built in a cohesive manner.
- Create targeted problem definitions and solution hypotheses
- Create solution prototypes to evaluate hypotheses with users and ensure feasibility with stakeholders.
- Guide and facilitate the application of design thinking to problems in order to generate innovative and user-centric solutions.
- Make use of practical design thinking methods in every stage to support the move to a new way of working based on a user-centric approach.
- Prototype early and fast, as well as test Prototypes using various analysis methods to reduce risks and accelerate value delivery and organizational learning.
- Provide on-the-job coaching in design methodology to support a way of working and Hub approach to accelerate Suncorp New Zealand’s digital maturity.
- Establishing agile and project-based teams to ensure the delivery of valued experiences.
Skills on Resume:
- User Research (Hard Skills)
- Service Design (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Design Thinking (Hard Skills)
- Prototyping (Hard Skills)
- UX Strategy (Hard Skills)
- Agile Methodology (Soft Skills)
- Coaching & Mentoring (Soft Skills)
12. Experience Designer, Horizon Designs, Salt Lake City, UT
Job Summary:
- Participate in business discovery sessions that get to the heart of Clients, businesses, target audiences, and content needs
- Collaborate with the strategy team on behavioral research by participating in stakeholder and user interviews and in user persona development
- Assist in formal and informal user research such as usability studies, and provide recommendations to the client and internal team based on findings
- Conduct content audits, participate in reviews of analytics assessments and develop heuristic evaluations for smaller projects
- Organize content into logical structures that meet business and user needs to be communicated through user flows, user cases, sitemaps, and navigation standards
- Create layouts of information and navigational design in the form of wireframes, prototypes, and functional specifications.
- Collaborate with cross-functional teams to ensure proper design interpretation and implementation
- Present to project teams and clients
- Demonstrates an understanding of the value of creating a diverse, equitable, and inclusive work environment.
- Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.
Skills on Resume:
- Business Discovery (Soft Skills)
- User Research (Hard Skills)
- Usability Testing (Hard Skills)
- Content Audits (Hard Skills)
- Information Architecture (Hard Skills)
- Wireframing & Prototyping (Hard Skills)
- Cross-Functional Collaboration (Soft Skills)
- Presentation Skills (Soft Skills)
13. Experience Designer, Summit Creative, Louisville, KY
Job Summary:
- Hands-on UX Research and Design across the entire lifecycle of a project
- Strong understanding of User Experience principles and best practices
- Keen understanding of User Interface design with a focus on Atomic Design principals
- Working across labs, app, site, customer success, and other engagement projects
- Managing & coordinating projects across various parts of the business
- Offering input and extracting feedback from meetings along with sharing findings with various parts of the business (we’re very collaborative…)
- Working with other teams to run quant and qual research using techniques
- Multivariate testing, facilitating workshops and improving experiences.
- Bring balance of both form and function into a tech landscape
- Evaluate and communicate existing experiences and identify opportunities for development.
- Help define and build new customer journeys, user flows and storyboards that effectively communicate experiences
Skills on Resume:
- UX Research (Hard Skills)
- UX Design (Hard Skills)
- UI Design (Hard Skills)
- Project Management (Soft Skills)
- Stakeholder Collaboration (Soft Skills)
- Quant & Qual Research (Hard Skills)
- Multivariate Testing (Hard Skills)
- User Journey Mapping (Hard Skills)
14. Experience Designer, Streamline Interactive, Madison, WI
Job Summary:
- Creates high-end visual UI designs for the web, front-end applications, social media, outbound emails and other digital mediums.
- Consults with stakeholders and design leads to evaluate individual project needs.
- Uses various graphical software tools and technologies to transform graphical concepts into specific digital images.
- Modifies and implements designs generated by others to ensure quality products.
- Prepares and presents the final layout and suggests improvements to the design lead and stakeholders for approval.
- Collaborates with other Experience designers and developers on web design (including mobile/responsive) and delivery of graphical content to end-users.
- Coordinates and executes final concept through completion of the project.
- Design and contribute towards a centralized design system.
- Creates process flow, storyboards, and sitemaps to showcase the journey customers go through with campaigns and content.
- Creates and/or contributes to the production of user interface production documentation such as personas, scenarios, use cases, and wireframe drawings.
- Creates and publishes home page graphics, blog graphics, email designs and other digital assets to help the company meet key performance goals.
- Proactively recommends continuous improvements to the company's webpage, social media channels, outbound emails and other digital communications.
- Contribute sound UX / UI concepts including the definition of customer needs, task analysis, persona creation, user flows, etc.
Skills on Resume:
- UI Design (Hard Skills)
- Graphic Design (Hard Skills)
- Web Design (Hard Skills)
- Responsive Design (Hard Skills)
- UX/UI Documentation (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Design System Development (Hard Skills)
- Digital Content Creation (Hard Skills)