Job Summary:

• Builds alignment between Service designers, Business Process Engineers and product managers to help drive customer-centred outcomes.
• Use design thinking approaches to translate service requirements into phenomenal teammate and customer product experiences
• Understand business challenges and user needs, to facilitate strategic problem-solving and provide a practical path forward.
• Partner with teams across GCX to deliver E2E transformation CX solutions for eBay
• Bringing excellence in design thinking, service design and systems thinking to the transformation journey
• Synthesize end-user research, customers attitudes, user needs and market challenges to identify experience improvement opportunities in services and customer service products
• Ensure the true experience of the customer is used by bring qualitative and quantitative data to life to build empathy for customers and users
• Facilitate conversations, workshops and design sessions with teams to define target experiences, explore problems, and use data driven research to define product and process requirements
• Empathise and understand end-user struggles and emotions to help with the design process
• Have a penchant for details and organisation, including the ability to prioritise tasks, communicate progress and meet tight deadlines
• Be aware of current design trends and attitudes to help inspire the team
• Tell compelling stories through verbal and visual communication that excite and inspire clients and other stakeholders

Skills on Resume: 

• Service Design (Hard Skills)
• Design Thinking (Hard Skills)
• Problem-Solving (Soft Skills)
• Stakeholder Alignment (Soft Skills)
• CX Transformation (Hard Skills)
• Data Analysis (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Communication and Storytelling (Soft Skills)

Job Summary:

• Contribute to the experience strategy for various projects and collaborate with cross-functional teams to define design and prototype requirements
• Create and own design deliverables, including conceptual models, user journeys/flows, wireframes, visual designs, and prototypes
• Uncover new business opportunities through user research and insights-gathering, and synthesize insights to provide directional findings
• Help run any external agency relationships and direct exploration activities
• Educate and inspire team members by communicating an experience-based vision for the project while involving people at optimal levels for project success
• Lead meetings with key partners, ensure that they meet the stated objectives and stay on the agenda
• Collaborate with development and other Innovation teams, and work to streamline workflows and processes for team success
• Facilitate meetings, conduct collaborative workshops, craft and make persuasive presentations
• Aggressively keeps up-to-date on any industry changes in design philosophy and any new tools and technologies being used for the web, mobile, social media, blogs, outbound emails, and other digital channels.
• Assists and designs user interface standards
• Conceptualize and promote the importance of user-centered design

Skills on Resume: 

• Experience Strategy (Soft Skills)
• UX/UI Design (Hard Skills)
• User Research (Hard Skills)
• Prototyping (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Workshop Facilitation (Soft Skills)
• Industry Trend Awareness (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary:

• Work alongside leaders, designers, and other collaborators to support user-centered, data-driven decision-making throughout the product development lifecycle
• Inform, shape, evaluate, and monitor the user experiences delivered to consumers, the field, and home office employees through a variety of qualitative and quantitative research techniques and methodologies
• Design and implement content strategy methodologies to help plan for the creation, delivery and governance of useful, usable content
• Use logic, hard data, and emotional intelligence to inform design and content choices that balance the needs of customers with business objectives
• Manage research findings and insights in partnership with EX and advocate for the end-user in both tactical and strategic experience design decision-making
• Collaborate with product, design, and development teams to raise awareness of user needs, struggles, and behaviors
• Develop UX research artifacts including proposals, moderator’s guides, and research reports
• Serve as a source of user knowledge for the WIRX organization
• Helping drive the Experience Design team's vision and direction
• Experience with Government projects within the Government Digital Service (GDS) standard

Skills on Resume: 

• User Research (Hard Skills)
• UX Strategy (Hard Skills)
• Data-Driven Decision Making (Hard Skills)
• Content Strategy (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Research Documentation (Hard Skills)
• Emotional Intelligence (Soft Skills)
• Government Digital Standards (Hard Skills)

Job Summary:

• Execution of customer research
• Facilitation of Design Thinking workshops
• Analysis and preparation of quantitative and qualitative data (usage data, user feedbacks, technical requirements etc.) for further design tasks
• Definition of use cases and user stories
• Work in interdisciplinary and agile teams to create innovative and easy-to-use product/service solutions
• Exploration and conception of AI driven UX solutions
• Realization of experience prototypes, wireframes and usability tests
• Creation of storyboards, user flows and experience ideas in close collaboration with other designer, developer and product manager
• Quality assurance of UX while product/service realization
• Support Sales, Customer Success, Product, Marketing, Implementations, and Member Engagement in the development of strategic client and end-user communications
• Develop visualizations and client-facing materials focused on driving innovative employee wellbeing programs, communications, and health outcomes
• Use experience design thinking methodology to creatively optimize internal and external processes
• Support internal creative designers with branding, logo design, and data visualizations for digital and print media
• Manage complex project plans with many tasks, rounds of review, and deadlines

Skills on Resume: 

• Customer Research (Hard Skills)
• Design Thinking (Hard Skills)
• Data Analysis (Hard Skills)
• UX Prototyping (Hard Skills)
• AI-Driven UX (Hard Skills)
• Agile Collaboration (Soft Skills)
• Storyboarding (Hard Skills)
• Project Management (Soft Skills)

Job Summary:

• Work with subject matter experts and key stakeholders to design learning programs and learning materials align with expected training and business outcomes.
• Apply adult learning principles and systematic instructional design to create learning content that best fits both the needs of the learner and the delivery method (e.g., virtual instructor-led training and self-directed online learning).
• Evaluate curriculum effectiveness and create and implement program/curriculum improvement plans.
• Manage small to large-scale content development projects and vendors sourced for asset development.
• Challenge the team to identify, experiment and implement new and innovative learning approaches, tools, and systems that help to scale.
• Partner with subject matter experts to conduct a detailed training needs analysis and establish measurable learning objectives
• Collaborate with subject matter experts, content experts, and program stakeholders to identify learning outcomes and design curriculum and courses for digital learning, video, micro-learning, hands-on training, simulation-based, and blended
• Performing scripting and detailed storyboards to support learning journeys
• Craft instructionally sound knowledge assessments aligned with learning outcomes
• Collaborate with cross-functional teams on the features and functions needed to deliver innovative learning activities including augmented reality and virtual reality
• Partner with external vendors on the creation of learning solutions and multimedia
• Develop digital learning using an array of authoring tools
• Maintain knowledge of new developments in the future of learning, learning experience design, and learning analytics through continuous research

Skills on Resume: 

• Instructional Design (Hard Skills)
• Adult Learning Principles (Hard Skills)
• Curriculum Development (Hard Skills)
• Training Needs Analysis (Hard Skills)
• eLearning Development (Hard Skills)
• Project Management (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Learning Analytics (Hard Skills)

Job Summary:

• Coach and mentor Talent Management & Learning team by designing standards and processes for consistency across all members.
• Work closely with all internal and external stakeholders and subject matter experts within the business to understand and identify the target audience’s training needs.
• Create engaging learning activities and compelling course content that enhances knowledge transfer and retention.
• Design training programs, classes, workshops, and online training.
• Conduct instructional research and analysis on learners and contexts.
• Apply tested instructional design theories, practices, and methods.
• Visualize instructional graphics, the user interface, and the finished product.
• Facilitate live or virtual training/courses.
• Provide exercises and activities that enhance the learning process.
• Create supporting material/media (audio, video, simulations, role-plays, games etc).
• Decide on the criteria used to measure the learner’s performance and develop assessment strategies.
• Scope and design innovative learning experiences that produce the desired learning, behavior change, and business outcomes

Skills on Resume: 

• Coaching and Mentoring (Soft Skills)
• Training Needs Analysis (Hard Skills)
• Instructional Design (Hard Skills)
• eLearning Development (Hard Skills)
• Content Creation (Hard Skills)
• Facilitation (Soft Skills)
• Assessment Design (Hard Skills)
• Stakeholder Collaboration (Soft Skills)

Job Summary:

• Discern the appropriate blend of learning technologies, social learning, cohorts, vendors, change management, or simply curated content to maximize the learner experience
• Stay current and provide thought leadership on continuous innovation in learning.
• Lead and project manage cross-functional resource teams to meet business and learning objectives
• Partner collaboratively with subject matter experts to round out knowledge while owning the quality and on-time delivery of the final product
• Influence others to adopt the most effective learning experience/solution
• Support the design, development and maintenance of business-critical global learning programs.
• Collaborate with the Employee Services Learning Solutions Teammates to report monthly on the status of programs including delivered projects, success metrics, work in progress and new requests.
• Create, update, and continuously improve learning program materials (e-learning, videos, just-in-time performance support development, ILT).
• Stay current on new learning approaches, technology and tools through continuous research to ensure solutions deliver innovation.
• Contribute to the development and implementation of team templates, learning models and overall best practices.
• Publishing materials and reporting utilizing Amazon’s Learning Management system.

Skills on Resume: 

• Learning Technology Integration (Hard Skills)
• Thought Leadership (Soft Skills)
• Project Management (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Instructional Design (Hard Skills)
• eLearning Development (Hard Skills)
• Learning Analytics (Hard Skills)
• LMS Management (Hard Skills)

Job Summary:

• Conduct user research to gather market and customer requirements
• Transfer understanding of user needs and workflows to propose strategic enhancements. 
• Working with the Product Manager and Product Owner distills this into a set of features that will benefit the user in the most effective way
• Leverage data analytics results and tools to analyze customer usage and support design decisions
• Design alternative solutions, and evaluate them to choose the best approach. 
• Visualize and prototype intended solutions and collaborate with key Product and Engineering stakeholders to evaluate
• Coordinate and facilitate usability tests and other target user research with scrum team members and/or Product Managers
• Deliver design communication artifacts (documents, presentations, low, high fidelity mockups, interactive prototypes, etc.) for use by a wide range of audiences
• Facilitate presentations and discussions with customers, developers, and product marketers to drive resolution on proposed features and functionality
• Partner with the development team to drive successful implementation of user experience design. 
• Resolve any implementation issues that affect the design
• Partner with other designers to ensure cohesive experiences across different platforms and products

Skills on Resume: 

• User Research (Hard Skills)
• Data Analysis (Hard Skills)
• UX Strategy (Hard Skills)
• Prototyping (Hard Skills)
• Usability Testing (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Presentation Skills (Soft Skills)
• Product Development (Hard Skills)

Job Summary:

• Evaluating existing systems in terms of usefulness, usability, visual design, content and branding
• Researching users and business needs, turning these into insights that will help define user journeys and inform the design
• Preparing, conducting, and analyzing behavioral in-context user testing sessions and documenting the findings. 
• Providing evidence-based recommendations to the client and internal team
• Leading the development of personas based on research findings
• Running workshops with stakeholders, users and technical team to align vision, drive consensus and insight discovery
• Identifying opportunities to create business value and improve the user experience
• Designing and presenting concepts and user interfaces for both mobile, tablet and desktop -- including annotations for best practices in information architecture, navigation, and user flows.
• Creating prototypes using tools such as Axure, Sketch and InVision to create and iterate clickable prototypes for user testing and stakeholder validation.
• Preparing and conducting usability tests against clickable prototypes, taking feedback and iterating the design
• Liaising with development teams and architects to ensure data and technical considerations are accommodated within the design
• Delivering great user experiences through relevant interfaces (doing the right thing), easy to use (doing it right), beautiful and on-brand (trustworthy).
• Conducting knowledge-sharing sessions and support less senior members of the team

Skills on Resume: 

• UX Evaluation (Hard Skills)
• User Research (Hard Skills)
• Usability Testing (Hard Skills)
• Persona Development (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Prototyping (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Knowledge Sharing (Soft Skills)

Job Summary:

• Facilitating stakeholder meetings to provide updates to internal and external project leaders, to identify/understand relevant client processes, assess learning objectives, and the scope of the work, as well as to determine how to design learning programs to efficiently meet client needs.
• Running user research sessions such as, focus groups, user interviews, and usability testing, and implementing findings to design with the end-learner in mind.
• Designing learning materials with subject-matter experts that are effective, meaningful, insightful, and that are aligned with client-specific standards of the entire learning journey.
• Leading teams of Solution Developers to develop the end-to-end learning experience, including creating content and utilizing various authoring tools.
• Reporting on and communicating the results of various learning experiences to cross-functional stakeholders.
• Coach others on designing learning experiences with leading practices in adult pedological principles, instructional design, and user experience design.
• Work collaboratively as part of dynamic, cross-functional, and high-performing teams in discovery, design, development, and delivery of impactful learning solutions for clients.
• Consult with clients to understand organizational needs and help them to define a learning approach to support the disruption in work, workforce, and workplace.
• Identify and solve problems using analysis, experience and judgement and provide meaningful learning solutions and expertise.
• Effectively organize and communicate information in compelling ways, including developing learning journeys and deliverables, and facilitating meetings and working sessions.
• Lead learning architecture design and development using agile, product management, and design methodologies.

Skills on Resume: 

• Stakeholder Communication (Soft Skills)
• User Research (Hard Skills)
• Instructional Design (Hard Skills)
• Content Development (Hard Skills)
• Learning Analytics (Hard Skills)
• Coaching and Mentoring (Soft Skills)
• Problem-Solving (Soft Skills)
• Agile Learning Design (Hard Skills)

Job Summary:

• Collaborate with other team members to ensure the integration of future digital services meets user needs and expectations.
• Apply user experience principles and service design methodologies to citizen interactions with the digital services suite.
• Conduct user research into citizen expectations and needs for the integrated services. 
• Collaborate with internal and external stakeholders to understand the constraints and requirements for the integration of services.
• Communicate learnings of expectations, needs, constraints and requirements to necessary stakeholders, ensuring services are built in a cohesive manner.
• Create targeted problem definitions and solution hypotheses
• Create solution prototypes to evaluate hypotheses with users and ensure feasibility with stakeholders.
• Guide and facilitate the application of design thinking to problems in order to generate innovative and user-centric solutions.
• Make use of practical design thinking methods in every stage to support the move to a new way of working based on a user-centric approach.
• Prototype early and fast, as well as test Prototypes using various analysis methods to reduce risks and accelerate value delivery and organizational learning.
• Provide on-the-job coaching in design methodology to support a way of working and Hub approach to accelerate Suncorp New Zealand’s digital maturity.
• Establishing agile and project-based teams to ensure the delivery of valued experiences.

Skills on Resume: 

• User Research (Hard Skills)
• Service Design (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Design Thinking (Hard Skills)
• Prototyping (Hard Skills)
• UX Strategy (Hard Skills)
• Agile Methodology (Soft Skills)
• Coaching & Mentoring (Soft Skills)

Job Summary:

• Participate in business discovery sessions that get to the heart of Clients, businesses, target audiences, and content needs
• Collaborate with the strategy team on behavioral research by participating in stakeholder and user interviews and in user persona development
• Assist in formal and informal user research such as usability studies, and provide recommendations to the client and internal team based on findings
• Conduct content audits, participate in reviews of analytics assessments and develop heuristic evaluations for smaller projects
• Organize content into logical structures that meet business and user needs to be communicated through user flows, user cases, sitemaps, and navigation standards
• Create layouts of information and navigational design in the form of wireframes, prototypes, and functional specifications.
• Collaborate with cross-functional teams to ensure proper design interpretation and implementation
• Present to project teams and clients
• Demonstrates an understanding of the value of creating a diverse, equitable, and inclusive work environment.
• Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.

Skills on Resume: 

• Business Discovery (Soft Skills)
• User Research (Hard Skills)
• Usability Testing (Hard Skills)
• Content Audits (Hard Skills)
• Information Architecture (Hard Skills)
• Wireframing and Prototyping (Hard Skills)
• Cross-Functional Collaboration (Soft Skills)
• Presentation Skills (Soft Skills)

Job Summary:

• Hands-on UX Research and Design across the entire lifecycle of a project
• Strong understanding of User Experience principles and best practices
• Keen understanding of User Interface design with a focus on Atomic Design principals
• Working across labs, app, site, customer success, and other engagement projects
• Managing & coordinating projects across various parts of the business
• Offering input and extracting feedback from meetings along with sharing findings with various parts of the business (we’re very collaborative…)
• Working with other teams to run quant and qual research using techniques
• Multivariate testing, facilitating workshops and improving experiences.
• Bring balance of both form and function into a tech landscape
• Evaluate and communicate existing experiences and identify opportunities for development.
• Help define and build new customer journeys, user flows and storyboards that effectively communicate experiences

Skills on Resume: 

• UX Research (Hard Skills)
• UX Design (Hard Skills)
• UI Design (Hard Skills)
• Project Management (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Qual Research (Hard Skills)
• Multivariate Testing (Hard Skills)
• User Journey Mapping (Hard Skills)

Job Summary:

• Creates high-end visual UI designs for the web, front-end applications, social media, outbound emails and other digital mediums.
• Consults with stakeholders and design leads to evaluate individual project needs.
• Uses various graphical software tools and technologies to transform graphical concepts into specific digital images.
• Modifies and implements designs generated by others to ensure quality products.
• Prepares and presents the final layout and suggests improvements to the design lead and stakeholders for approval.
• Collaborates with other Experience designers and developers on web design (including mobile/responsive) and delivery of graphical content to end-users.
• Coordinates and executes final concept through completion of the project.
• Design and contribute towards a centralized design system.
• Creates process flow, storyboards, and sitemaps to showcase the journey customers go through with campaigns and content.
• Creates and/or contributes to the production of user interface production documentation such as personas, scenarios, use cases, and wireframe drawings.
• Creates and publishes home page graphics, blog graphics, email designs and other digital assets to help the company meet key performance goals.
• Proactively recommends continuous improvements to the company's webpage, social media channels, outbound emails and other digital communications.
• Contribute sound UX / UI concepts including the definition of customer needs, task analysis, persona creation, user flows, etc.

Skills on Resume: 

• UI Design (Hard Skills)
• Graphic Design (Hard Skills)
• Web Design (Hard Skills)
• Responsive Design (Hard Skills)
• UX/UI Documentation (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Design System Development (Hard Skills)
• Digital Content Creation (Hard Skills)