Job Summary:

• Support product and experience discovery/strategy through workshops, design thinking, customer journeys, and other creative methods.
• Support day-to-day operations by creating user flows, app/site maps, interaction patterns, wireframes, and prototypes.
• Establish strong relationships with product partners, stakeholders, and teammates and work collaboratively.
• Use customer empathy, business goals, data, research, and analytics to drive decisions.
• Support Native Design System for consistency and cohesion in experiences.
• Keep pushing boundaries for innovation and continuous improvement of experiences as well as how we work together.
• Partner closely with local and global product and engineering teams to drive initiatives with one team spirit
• Provide architecture leadership in support of service delivery and lifecycle management, to optimize Digital Product portfolio and ensure that systems/applications continue to operate and evolve in line with the requirements of business needs, the wider tech environment and key standards
• Provide oversight and governance during the demand backlog review, selection, scoping, approval and execution stages. 

Skills on Resume: 

• Product Strategy (Hard Skills)
• UX/UI Design (Hard Skills)
• Relationship Building (Soft Skills)
• Data-Driven Decision Making (Hard Skills)
• Design System Management (Hard Skills)
• Innovation (Soft Skills)
• Team Collaboration (Soft Skills)
• Architectural Leadership (Hard Skills)

Job Summary:

• Lead, recommend and prototype improvements in functionality, navigation, user interface design elements, system workflow and existing pages to optimize online conversion (desktop/tablet/mobile).
• Partner and lead project teams through discovery to explore problem definition, and establish strategies for a comprehensive, user-centered solution.
• Prepare and facilitate meetings, workshops, focus groups and interviews with stakeholders, subject matter experts and users.
• Develop principles of usability and user-centered design that underpin the user experience philosophy
• Lead UX design for a wide variety of product challenges, including mobile, desktop, and person-to-person interactions
• Work directly with client teams, portfolio managers, product owners, subject matter experts, business analysts, marketing, branding, solution architecture, and software development leads
• Contribute and manage shared knowledge of user-centered design and research methodologies
• Influence design decisions using business and user goals, demographics, usage data, and research findings
• Develop high-level, detailed storyboards, mock-ups, and prototypes to effectively communicate interactions and design ideas
• Articulate and defend design decisions and run UX workshops with internal and external stakeholders
• Design solutions across a variety of channels and contexts, i.e. business applications, email, websites, chatbots, Microsoft 365, etc., with a particular focus on channels that drive Firm revenue (e.g. Sharepoint Online)
• Create real value for people and enable the Firm to better understand its audience and markets
• Improve UX design based on feedback, research, technical constraints, security and compliance obligations, and business decisions
• Conceptualize and articulate complex solutions team members and managers through appropriate deliverables (i.e. sketches, wireframes, prototypes, documentation, spreadsheets, sitemaps, user flows, journey maps).
• Gather, document and manage requirements with a user-centered approach.
• Articulate and promote usability, accessibility and interaction design best practices.

Skills on Resume: 

• UX Design (Hard Skills)
• User Research (Hard Skills)
• Prototyping (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Data-Driven Decision Making (Hard Skills)
• Usability & Accessibility (Hard Skills)
• Problem Solving (Soft Skills)

Job Summary:

• Collaborate with the senior leader team to develop and maintain the digital experience technology strategy
• Enable best-in-class customer experience by leveraging modern technical solutions in the current technology stack (such as Adobe Marketing Cloud, Tealium, Azure…)
• Stay apprised of new and emerging technologies and provide technical strategy, and direction and offer creative solutions. 
• Drive towards effective utilization of the latest technologies, partnering with business stakeholders across teams, as well as experts in other areas including data & analytics
• Work collaboratively across the teams with all roles to recommend solutions, resolve delivery challenges and resolve technical issues
• Define technology solutions for short, medium and long-term benefit.
• Define target architectures for the business process area that translate and implement 
• Product strategies as aligned to digital goals/objectives. 
• Interim architectures and steps to achieve target state
• Scoping, planning and gaining approval/consensus across business and technical stakeholders
• Develop, advocate and coach teams on modern digital architecture patterns, standardization and flexible architecture. 
• Serve as digital experience solution expert and consultant on how digital platforms can be applied to marketing strategies to enable & evolve best-in-class customer journeys/experiences
• Develop, maintain and manage digital application & technology strategies including the identification of gaps, risks and mitigation approaches

Skills on Resume: 

• Digital Strategy (Hard Skills)
• Technical Architecture (Hard Skills)
• Emerging Technologies (Hard Skills)
• Stakeholder Collaboration (Soft Skills)
• Problem Solving (Soft Skills)
• Solution Consulting (Hard Skills)
• Technology Integration (Hard Skills)
• Team Coaching (Soft Skills)

Job Summary:

• Produce UX deliverables such as wireframes, process flows, copy decks, application maps, user personas, user journeys, etc.
• Collaborate with and help guide junior designers in the production of UX deliverables.
• Write UX copy and create content-related deliverables, with an eye toward the appropriate tone of voice, point of view and consistency of nomenclature.
• Facilitate brainstorming sessions
• Conduct stakeholder interviews to elicit business requirements from clients, addressing product, brand, marketing, content and overall user experience.
• Independently lead collaborative design sessions with the client, interactive designers, technical developers, and project managers to generate superb design work and happy clients.
• Collaborate with cross-functional teams in support of an Agile development methodology.
• Create deliverables for workshops or presentations as necessary.
• Help champion usability standards and user experience/human-centered design for the most intuitive and delightful application experience.
• Contribute to the strategy and implementation of a human-centric experience design methodology across all client engagements.
• Contribute to the internal development of UX processes, deliverables and standards.
• Stay abreast of innovations in UX best practices, tools and topics of interest to the UX community and help to infuse them back into the organization.
• Contribute to culture and atmosphere, quality of work and growth into the next generation of user experience design.

Skills on Resume: 

• UX Design (Hard Skills)
• Wireframing (Hard Skills)
• UX Copywriting (Hard Skills)
• Workshop Facilitation (Soft Skills)
• Stakeholder Interviews (Soft Skills)
• Agile Collaboration (Soft Skills)
• Human-Centered Design (Hard Skills)
• Mentorship (Soft Skills)