• Influence and partner with agile teams of product managers, researchers, front-end and back-end engineers, and other UX designers in framing and solving problems across large or complex areas
• Lead the development of new design standards and patterns, in partnership with design, marketing, and product teams, based on brand guidelines and user feedback
• Create a design vision with innovative ideas and a deep understanding of the traveler's journey
• Develop experience requirements and direct the implementation of entire end-to-end experiences, markets, and products
• Design enterprise quality components, foundational utilities, and highly functional proofs-of-concept
• Leverage and contribute to design systems that optimize for flexibility, re-use, usability, performance, brand distinction, and visual appeal
• Identify qualitative and quantitative insights of customer research and data and business analytics to drive insights and solutions within customer-centric design processes
• Use strong systems thinking to solve complex problems by understanding how the Flight product influences and fits within a customer’s trip-planning process and experience
• Gather and consolidate feedback from stakeholders
• Assist in creative and technical problem-solving and design ideation
• Follow creative briefs and established standards for format and style

Skills: Collaboration, Design Leadership, User-Centered Design, Systems Thinking, Experience Strategy, Design Standards, Data-Driven Insights, Stakeholder Engagement

• Establish interaction and holistic design patterns to live across a range of websites and digital experiences
• Work with art directors to solve strategic challenges of digital experiences
• Produce interactive prototypes for ideation and promote designs
• Create innovative, engaging design, informed by data, that reflects the luxury and quality of products
• Deliver high-quality work on tight schedules
• Generation of ongoing new design concepts for flagship products, communities, and other initiatives
• Take a meticulous approach to detail in all designs
• Drive all design from a rational, goal-driven point of view, always ask “Why?”, and take a strategic approach with all of the work
• Work with other designers to create holistic experiences across all touchpoints for a project
• Evangelizing experience design throughout the company

Skills: Interaction Design, Digital Strategy, Prototyping, UX/UI Design, Concept Development, Detail-Oriented, Goal-Driven Design, Cross-Platform Experience

• Conduct user research/ contextual design investigations to understand customer behaviors, pain points, needs and aspirations such as design, rapid prototyping, build-test-learn, and collaborate with agile/scrum delivery teams to launch
• Working across the spectrum of macro to micro - from helping senior leaders and cross-functional teams to frame, define and lead on solving complex or undefined problems, to supporting design activities across a number of workstreams, down to ‘rolling up sleeves’ and leading or independently contributing to the design of a particular product or service
• Communicate and envision design deliverables, ideas, service models, customer journeys, scenarios, system maps, infographics, and artifacts in support of a client mission
• Use agile approaches such as Lean UX, design sprints or ‘lean startup’ to rapidly build, test, learn and iterate in both a digital and non-digital context
• Develop sound UX concepts, including the definition of customer needs, task analysis, and the creation of personas, storyboards, scenarios, user flows and use cases
• Develop the Visual Interface Design through personas, storyboards, scenarios, mood boards, iconography, photography and illustrations
• Understand the need to work within constraints (such as time, budget, capability, and technology) and adapt accordingly
• Facilitate workshops and presentations at all levels of the business
• Engage staff, senior leaders and users in order to build trust and buy-in to design-oriented approaches
• Provide thought leadership in challenging situations through clarity, tact and diplomacy.
• Identify and develop new business models, products or services, and optimize omnichannel experiences
• Act as a change agent to lead and coach the company to adopt design thinking at scale, with some help, develop a training program for wider business
• Actively contribute and support to build a UXUI Community, a culture of customer-first and human-centered design via continuous feedback and improvement and agile delivery

Skills: User Research, UX Strategy, Design Thinking, Agile & Lean UX, Prototyping, Visual Design, Workshop Facilitation, Customer-Centric Design

• Plan, prioritize, coordinate, and conduct behavioral analysis, user requirements analysis, task analysis, conceptual modeling, information architecture design, interaction design, and usability testing.
• Design and specify information architecture, microinteractions, and user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, competitive audits, market research, and other forms of requirements discovery.
• Produce personas, ecosystem diagrams, customer journey maps, service blueprints, storyboards, scenarios, flowcharts, wireframes, design annotations, prototypes, or design specifications.
• Effectively synthesize and communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and through execution.
• Manage the design process, drive decisions, track issues, and assist in estimating resource needs and schedules.
• Work closely with strategy and design technology teams to ensure that design requirements are achieved.
• Participate as a contributor to an interdisciplinary team that includes other designers, project management, business and brand strategists, and hardware and software developers.
• Plan and facilitate collaborative work sessions with all levels of the client organization.
• Understand basic business requirements and customer needs to map out experience flows (UX).
• Draw up Lo-Fi to Hi-Fi wireframes to facilitate user testing and stakeholder collaboration (UX) 
• Produce intuitive and engaging User Interfaces (UI) against Singtel’s Design Language System and wireframes.

Skills: User Research, Information Architecture, Interaction Design, Prototyping, UX/UI Design, Usability Testing, Wireframing, Design Facilitation

• Develop imaginative and creative concepts for Sainsbury’s group digital products, services and propositions
• Follow and test and learn approach, using data to back up decisions and creating MVPs that allow to learn quickly.
• Working in scrum with a multi-disciplined team of designers, developers and product owners, create customer-centric design concepts that are validated through user research and testing
• Use a range of inputs, including interaction, brand principles, analytics, customer feedback, usability testing, technology and business requirements to develop informed and logical solutions
• Consider the wider Sainsbury’s digital ecosystem and CXD strategy when designing to create joined-up experiences
• Design in line with and contribute to Sainsbury’s design system and style guide
• Undertake elements of research and user testing and interpret results to inform design solutions
• Work with a cross-functional team to deliver designs, user flows and journeys
• Clearly communicate ideas and rationale to stakeholders and product teams alike
• Perform A/B or multi-variant testing to optimise effectiveness of experiences, and reduce confusion and leakage in the journey.
• Check the quality of the final design in UAT, BRT and Production environments.
• Produce UI based on prioritized editorial calendar and stories.

Skills: Concept Development, Data-Driven Design, UX Research, Customer-Centric Design, Design Systems, Prototyping, A/B Testing, UI Design

• Experience with design in an academic setting.
• Experience with using Microsoft Office Suite.
• Knowledge of design principles and typography.
• Ability to conceptualize illustrations and information design and follow through to the finished product.
• Ability to provide an online portfolio or samples at the time of interview.
• Knowledge of basic web design, HTML, and Cascading Style Sheets (CSS).
• Knowledge of the DoD environment.
• Excellent interpersonal and organizational skills.
• Excellent verbal and written communication skills.
• A track record of generating elegant, innovative, and compelling solutions to solve customer pain points and business needs.
• Ability to think conceptually and analytically.

Qualifications: BA in Graphic Design with 3 years of Experience

• Experience in interactive design, information architecture and visual design.
• Confirmed track-record of hands-on user-interface design leadership.
• Expert-level proficiency with common design software (Sketch, Figma, etc).
• Advanced knowledge in concept development
• Advanced knowledge in experience design
• Advanced knowledge in customer-centricity
• Up-to-date knowledge of the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
• Profound knowledge of AI and data analytics in the context of creating new experiences
• Methodological knowledge in the areas of user experience (UX), user-centered design (UCD), service design and interaction design.
• Ability to work in agile and cross-functional teams
• Strong customer orientation and a problem-solving mindset
• Passion for learning new skills and exploring new technologies
• Fluent in English, German

Qualifications: BS in Human-Computer Interaction with 4 years of Experience

• Experience with user research methodologies and user data analysis (quantitative and qualitative).
• A portfolio demonstrating user-centered designs across multiple digital products. 
• Experience in creating research and data-informed designs that meet player needs and motivations.
• Knowledge of usability principles and designing for accessibility, diversity, and inclusivity.
• Understand the importance of providing and soliciting feedback in a graceful, constructive manner, with suggestions and solutions for improvement to both process and project.
• Present and rationalize design strategy and decisions to diverse audiences, using these opportunities to educate and promote.
• Proficiency in multiple modern design tools such as Adobe XD, Sketch, Principal, Adobe CC, Figma, etc.
• Familiarity with The Sims 4, The Sims franchise and the life simulation genre.
• Intermediate knowledge of Experience Design principles, activities and deliverables (e.g. collaboration sessions, designs, wireframes, prototypes, etc.).
• Intermediate to advanced skills with tools such as Figma, Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc.
• Experience demonstrating human-centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices.
• Ability to present designs, drive consensus and negotiate trade-offs effectively.
• Ability to work through complex design solutions and understand the technology behind those solutions.

Qualifications: BA in Industrial Design with 5 years of Experience

• Strong experience in leading site user experience design and architecture development and adaptation for an established digital experience with major site development projects.
• Demonstrated ability to design digital products that have lasting market success.
• Track record of systems thinking and designing end-to-end solutions that successfully integrate with existing processes.
• Expertise in designing across platforms (desktop, mobile and tablet).
• Expertly skilled with relevant design software packages such as Adobe Creative Suite, Adobe XD, Sketch, Axure, InVision, Figma.
• Expert knowledge of information organization.
• Strong process development skills.
• Strong visual and graphic design skills.
• Knowledge of capabilities and limitations of Native app and web technologies such as HTML, JavaScript, and CSS.
• Ability to prioritize and adhere to deadlines while managing multiple projects and complex processes.
• Ability to communicate clearly, persuasively, and diplomatically to a wide range of audiences.
• Ability to conceptualize the opportunities/uses of new technology with the context of business and customer needs.
• Demonstrated ability to produce high-quality work in a dynamic, fast-paced, changing business environment. 
• Experience in startups/early-stage companies

Qualifications: BS in Cognitive Science with 6 years of Experience

• Experience working in digital projects or departments.
• Previous experience in designing customer facing assets or services.
• Expertise in the development of customer journeys, service blueprints and workshop facilitation.
• Excellent presentation materials development skills.
• Excellent creative design capabilities.
• Exposure to digitally relevant technology areas (e.g. web content management, Mobile Apps, Customer Relationship Management, Marketing campaign planning and execution).
• Confidence to suggest improvements or new services.
• Educated to degree level in a relevant subject area.
• Experienced with IT software procurement and implementation projects.
• B2C retail experience.
• Experience working with UX elements and design.
• Previous experience using creative design software (Sketch, Figma, Miro).
• Experience working on software implementation projects.
• Familiar with workshopping and sprint process.

Qualifications: BA in Interaction Design with 4 years of Experience