• Contribute to high-impact projects that are designed to improve a member’s experience across interactions with health plan.
• Contribute to the definition of research objectives and determination of human-centered design methods best suited for the objective.
• Grow human-centered design capabilities across the organization by consulting with and mentoring project teams.
• Develop and maintain strong cross-functional relationships with Product, Marketing, IT, Customer Experience, Finance, etc. to drive awareness of human-centered design 
• Communicate complex issues in a format that can easily be understood and acted upon across the organization.
• Report research findings to project-specific teams as well as disseminate them throughout the organization.
• Identify and partner with organizational champions for customer experience to influence change
• Partner with key business units and partners to improve key processes that define member touch points.
• Engage other employees, partners, and members in co-creating the experience from a member point-of-view.
• Support implementation of training programs in human-centered design for cross-functional teams

Skills: Human-Centered Design, Research Methodology, Cross-Functional Collaboration, Communication, Stakeholder Engagement, Process Improvement, Training & Mentorship, Customer Experience Optimization

• Understand current performance metrics as they relate to overall customer experience.
• Effectively handle complex cases and tasks including responding to issues related to the role or department.
• Lead high-impact projects that are designed to improve a member’s experience across a full interaction with health plan.
• Lead the definition of research objectives and determine human-centered design methods best suited for the objective.
• Implement human-centered methods across the organization by leading/mentoring teams through the HCD process.
• Design and lead training of cross-functional teams in human-centered design
• Synthesize research across projects to link potentially siloed projects together for deeper insights.
• Drive the business towards a great customer experience, increasing economic value from reduced attrition, fewer complaints and positive word of mouth.
• Lead human-centered design efforts by defining and designing research to meet the needs of cross-functional project teams.
• Provide coaching and guidance to team members.

Skills: Customer Experience Metrics, Complex Problem Solving, Project Leadership, Human-Centered Design, Cross-Functional Mentorship, Training Development, Research Synthesis, Business Impact Strategy

• Lead & drive concept sessions leveraging user research and data driven design thinking.
• Introduce trends and best practices across experiences/industries/channels.
• Create experiences that are driven from customer/user needs while taking into consideration the client’s business goals, creative design, and technical feasibility.
• Delivery of concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, and prototypes with Sketch, Adobe CS, InVision, and other tools.
• Incorporate user research and usability testing to iterate on the experience and prototype.
• Collaborate effectively with multi-disciplinary teams both internally and externally.
• Communicate the experience and articulate design considerations and trade-offs.
• Manage a team of experience designers to ensure successful delivery of projects.
• Contribute to internal knowledge sharing by developing and implementing best practices.
• Develop new business for XD/UX.

Skills: Design Thinking, User Research, Experience Design, Prototyping & Wireframing, Usability Testing, Cross-Functional Collaboration, Design Communication, Team Leadership

• Develop, motivate, mentor, and coach a great team of talented interaction designers
• Define the next level of SAP Fiori for Mobile with internal and external technology partners
• Build strong relationships and drive collaboration with partners, customers and end users
• Engage across organizational boundaries, especially with native mobile development and design teams across SAP
• Conduct workshops with customers and partners
• Be responsible for the strategic vision, roadmap, and requirements to achieve the goals of the topic area
• Develop and control deadlines and activities
• Manage and mitigate escalations and apply change and risk management
• Ensure that the team's work is well represented internally and externally
• Build a healthy work environment for the team with an atmosphere of empowerment and growth

Skills: Team Leadership, Mobile Design, Collaboration, Strategic Vision, Roadmap Development, Workshop Facilitation, Risk Management, Team Empowerment

• Manage and develop teams that maximize quality, efficiency and productivity
• Evaluate the User Experience Design according to established policies and procedures of the organization
• Work with clients to define issues and information needs and translate them into specific data/technical requirements to support business initiatives and projects
• Determine the required capabilities, tools and data
• Leverage and develop multiple internal or external information sources
• Evaluate, recommend and implement strategies for developing and utilizing technical and analytic resources to enable initiatives that predict, improve, support and measure business success
• Maintain necessary processes, controls and procedures to ensure data accuracy and integrity
• Ensure adherence to data management and data governance regulations and policies
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for the User Experience Design group
• Mentor and guide talent development of direct reports and assist in hiring talent

Skills: Team Management, UX Evaluation, Client Collaboration, Data Requirements, Resource Development, Data Integrity, Governance Compliance, Talent Development

• Expertise in Adobe Suite and prototyping tools (Sketch, Figma, etc.)
• Experience with presentation software (Keynote)
• Experience operating in cross-functional organizations
• Expertise in the current state of experience design, technology and product possibilities
• Experience balancing multiple projects at once
• Experience delivering consistent performance and growth
• Experience with mobile-first mindset and building in the mobile-first space
• Experience with Motion Design (After Effects, etc.) and 3D (Cinema 4D, Blender, etc.) 
• Knowledge of coding languages
• Knowledge of the Facebook and Instagram platforms and portfolio of products

Qualifications: BA in Graphic Design with 4 years of Experience

• Experience leading design teams
• Experience with eCommerce
• Experience with UI/UX Design with a solid understanding of reusable patterns and Design Systems
• Strong portfolio, including relevant examples of UI and UX successes
• Strong understanding and experience with building designs for responsive and mobile environments
• Experience with Sketch, Figma, Zeplin, and Adobe CC Optional experience with Validately, UserZoom, and Adobe Analytics
• Experience communicating with product owners, business stakeholders, SEO, Analytics, and Front-End development
• Experience in a people management role within a research or experience design team setting
• Experience in conducting research for digital design organizations or related field
• Expert knowledge of user research principles, methodologies and deliverables
• Strong knowledge of human-centered best practices and implementation of such in an enterprise setting
• Strong knowledge of a wide variety of research methods and what knowledge will yield from the method

Qualifications: BS in Interaction Design with 6 years of Experience

• Mastery of interaction design and information architecture
• Adept at design facilitation, leading workshops or collaborative design sessions
• Experienced in working with user researchers, and within a multidisciplinary UX team
• Keenly attuned to crucial junctures where UX research and customer feedback can be instrumental
• Excellent attention to detail, but compelled to ask the hard questions first -- forest before trees.
• Driven to understand the business rationale for a design, as well as the customer need.
• Ability to estimate UX work, assess and mitigate risk, and make tough prioritization calls
• Experience in coordinating operationally with peers, managers, and cross-functional leads
• Experience establishing, contributing to, managing and maintaining design standards. 
• Deep knowledge of interaction design patterns, and understanding of how visuals enhance design intent.
• Experience collaborating with UI Engineers on component design, and how visual and IxD standards map to reusable controls.
• Experience managing and delivering in SaaS environments.

Qualifications: BA in User Experience Design with 5 years of Experience

• Strong skills in designing learning around a broad range of subject matters.
• Strong instructing and virtual facilitation skills.
• Experience using multiple eLearning authoring tools, including Articulate.
• Excellent interpersonal and communication skills with a demonstrated ability to interact frequently with a wide-range of stakeholders.
• Strong ability to manage expectations and customer demands
• Ability to work iteratively, inviting and managing continuous improvement in an agile development environment.
• Ability to learn new technologies and concepts quickly as well as develop learning experiences that effectively build skills.
• Exceptional teamwork skills and work well with people who have a diverse set of expertise and skills to deliver outstanding learning experiences in a rapidly dynamic environment.
• Ability to easily transition from high-level critical thinking to creative and detailed execution.
• Intermediate ability to communicate end-user needs and solutions effectively, build consensus, and justify decisions

Qualifications: BS in Human-Computer Interaction with 4 years of Experience

• Experience with adult learning, learning design, and/or sales enablement experience in a corporate environment, conducting needs analysis and familiarity with design thinking and agile learning development techniques.
• Experience managing program ROI, metrics evaluation, and reporting on program deliverables.
• Strong team player with a track record of cross-functional collaboration.
• Ability to build trust and relationships with a variety of stakeholders, leaders, and teammates.
• Ability to be agile and flexible when creating design best practice
• Strong organizational skills with the ability to manage expectations and customer demands.
• Ability to handle details accurately and in a timely manner.
• Good understanding of design, detailing and the project implementation process.
• Have experience undertaking projects from the stage of preparing a master plan,...
• Experienced with Vietnamese authority submission and procedure.

Qualifications: BA in Industrial Design with 5 years of Experience