Published: Feb 24, 2025 - The Experience Design Manager leads a global team in developing next-generation public safety applications, emphasizing a design-led, human-centered product development process. This role involves mentoring designers, optimizing design workflows, and collaborating with Product Management and Engineering teams to align product roadmaps and ensure design excellence. The manager's responsibilities also include implementing design standards, influencing product strategy, and fostering user-centric innovations to enhance interface intuitiveness and performance.

Tips for Experience Design Manager Skills and Responsibilities on a Resume
1. Experience Design Manager, Quantum Creative Studios, Charlotte, NC
Job Summary:
- Lead programmes of work that identify and implement improvements to the colleague journey, including how we attract, recruit, onboard and develop colleagues
- Gather and analyze the current colleague experience, using business and people data points and insight
- Work with a team of colleague journey specialists to document processes, understand the as-is and develop the to-be
- Facilitate design sprints, using design thinking methodology and human-centred design principles
- Build credible business cases that balance effort, cost and value to both the organisation and the colleague
- Partner with senior business and HR stakeholders to increase the awareness of the Colleague Journey agenda and ensure improvements are sustainable
- Determine key metrics that monitor the effectiveness of the colleague journey, including leading and lagging indicators that track pain points and moments that matter
- Develop Colleague Journey methodology, human-centric design principles, sprints and tools, that involve colleagues and deliver considered and meaningful solutions
- Work with colleagues to ensure we take a ‘colleague first’ approach to identify the root cause of issues they experience and influence and work with senior business teams to address
- Work alongside the Colleague Experience team to ensure changes to colleague journeys are implemented effectively
- Work across Centrica, whilst understanding the nuances of different colleague groups
- Share external insight and trends to evolve the Colleague Experience approach and positively challenge and improve the colleague offer
Skills on Resume:
- Program Management (Hard Skills)
- Data Analysis (Hard Skills)
- Process Improvement (Hard Skills)
- Design Thinking (Hard Skills)
- Business Case Development (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Performance Metrics (Hard Skills)
- Change Management (Soft Skills)
2. Experience Design Manager, Peak Innovations, Austin, TX
Job Summary:
- Shape and guide the strategic direction of developer and partner digital service and open banking experiences and the design teams and processes to sustain it
- Partner with stakeholders to discover needs, gaps, and adoption challenges, and define requirements
- Mentor guide, and retain the open banking design team, helping them develop craft and grow strategic capabilities
- Engage with customers and research partners to connect experience insights with design outcomes
- Participate in and contribute to agile planning and ceremonies with partners
- Contribute to and positively shape the design team's culture through collaboration, feedback, and process iteration
- Lead, manage and inspire the growth and development of designers who are working on cross-product experiences.
- Work alongside cutting edge Product Managers, Engineering and other key partners who lead the delivery strategy and execution of what we ship to empower multi-product customers to move work forward.
- Lead the design quality and execution within this portfolio to be certain we have applied human-centered design practices and increased the level of customer empathy within teams.
- Help drive the culture, ways of working and improvements to processes so that we can break down critical initiatives into shippable pieces.
- Contribute to design craft at Atlassian at a team and organisation level.
- Work closely with the Cross Product Collaboration Design Management team to ensure we are strategically aligned.
Skills on Resume:
- Strategic Planning (Hard Skills)
- Stakeholder Management (Soft Skills)
- Team Leadership (Soft Skills)
- UX Research (Hard Skills)
- Agile Methodology (Hard Skills)
- Design Thinking (Hard Skills)
- Mentorship (Soft Skills)
- Product Collaboration (Soft Skills)
3. Experience Design Manager, Visionary Design Group, Seattle, WA
Job Summary:
- Lead and motivate teams daily to deliver quality user experiences
- Innovate experiences to address unmet customer needs
- Ensure high-quality and consistent design, deliverables and assets
- Provide direction, feedback, critiques, and mentorship to the design team
- Manage and administer design projects, including resourcing and timelines
- Influence and inspire multidisciplinary and cross-functional teams
- Build strong relationships with business, project teams, and technical stakeholders
- Identify, manage and mitigate UX risk
- Attract, recruit and retain top talent
- Educate business partners on the benefits of User-Centred Design and Design Thinking
- Apply TD's experience in design and brand standards
Skills on Resume:
- Team Leadership (Soft Skills)
- UX Innovation (Hard Skills)
- Design Quality (Hard Skills)
- Mentorship (Soft Skills)
- Project Management (Hard Skills)
- Stakeholder Engagement (Soft Skills)
- Risk Management (Hard Skills)
- Talent Acquisition (Soft Skills)
4. Experience Design Manager, Dynamic Designs Ltd., Denver, CO
Job Summary:
- Executes Design strategy in service of end-use applications.
- Provides clear, effective and timely communication of design strategy, narrative and design solutions suitable to gain stakeholder alignment.
- Upholds key responsibilities and professional practices to ensure measurable business results.
- Supports the implementation of company strategies through both individual contribution and team contribution.
- Strives to continually drive projects and teams forward while navigatinga distributed leadership model.
- Demonstrates mentorship attributes and facilitates collaboration opportunities.
- Develop strategic and balanced design solutions that consider the needs of the brand through processes and partnerships that drive Concepts vision.
- Contribute to Concepts and Store Development Business Goals/Objectives
- Research and/or Design aspirational yet practical project solutions for Store Development scalability
- Ability to work within and across multidisciplinary teams to lead design objectives to realize strategy
- Provides forward-thinking design, experiences & ideation to projects/programs
- Aides in the management of business units and processes to ensure that programs and team resources are aligned with objectives.
- Engages, educates, and communicates with stakeholder groups and broader team
- Establishes rigor against development process, project schedules and cross-functional release dates.
- Adapt to or flex within the context of ambiguity or changing priorities.
Skills on Resume:
- Design Strategy (Hard Skills)
- Communication (Soft Skills)
- Project Management (Hard Skills)
- Team Collaboration (Soft Skills)
- Mentorship (Soft Skills)
- Stakeholder Engagement (Soft Skills)
- Research & Ideation (Hard Skills)
- Adaptability (Soft Skills)
5. Experience Design Manager, NextGen Creatives, Atlanta, GA
Job Summary:
- Growing and managing a world-class team of Product Designers responsible for designing member-facing applications (both mobile and web)
- Collaborate with Product Management and Engineering leaders to influence and establish priorities for the team
- Coach and mentor the individual contributors on team while providing them with growth and leadership opportunities.
- Establishing a team culture that fosters creativity and excellence in design execution is key!
- Lead an inclusive design process by facilitating vision setting, ideation, planning, and creative execution
- Inspire the Product Development organization to see new opportunities for growing member base and increasing member engagement.
- Collaborate with cross-functional stakeholders to make this vision a reality
- Ensure the user experiences delivered by the Design team meet a high quality-bar and working with cross-functional leaders to remove any roadblocks that might come in the way of design excellence
- Leading the strategic design direction of all Customer touch points through all digital channels and platforms
- Accountable for establishing and ensuring web/ UX UI Product / the broad UX design team work to the organization's design standards and guidelines to facilitate efficient development
- Accountable for ensuring UX design follows customer research outcomes, aligns with the technical frameworks of the software platform(s) and addresses the business objectives
- Certify that UX design includes consideration for existing site structure, site analytics and ongoing site maintenance
- Define and develop the customer journey maps that facilitate business stakeholders' understanding of the intended outcome and support effective UX design
Skills on Resume:
- Team Leadership (Soft Skills)
- Product Design (Hard Skills)
- UX/UI Strategy (Hard Skills)
- Stakeholder Collaboration (Soft Skills)
- Mentorship (Soft Skills)
- Design Execution (Hard Skills)
- User Research (Hard Skills)
- Customer Journey Mapping (Hard Skills)
6. Experience Design Manager, Design Harmony Inc., Portland, OR
Job Summary:
- Work with a team of creative professionals from diverse disciplines collaborating closely with business partners to generate insights, concepts, and experiences and deliver experience designs for the TD app.
- Responsible for management of the overall team providing both leadership and guidance by setting targets and objectives for the team
- Play a key leadership role by spearheading design strategy at the project level for the Digital Customer Experience group Lead a high-performing team
- Provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Lead the process of setting performance objectives for the team, track, monitor and effectively address and/or reward performance in a timely manner
- Lead and managed a sizeable team of professionals and overall operation of a diverse group in an area of moderate risk, complexity or scope, while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Present and make recommendations to senior management and executives
- Manage, motivate and mentor a design team, including mapping out individual career progression
- Estimate (scope) and prioritize work in order to align resources correctly and execute plan.
- An understanding of product strategy and execution challenges, and a deep interest in changing the status quo
- Create a strong design vision for product in partnership with Product leadership
- Contribute as an IC on a strategic assessment of new bets and forming a structured opinion
- Evolve design systems and playbook
- Build design processes and drive alignment with Product Management, Engineering and other departments
Skills on Resume:
- Team Leadership (Soft Skills)
- Design Strategy (Hard Skills)
- Performance Management (Soft Skills)
- Stakeholder Communication (Soft Skills)
- Mentorship (Soft Skills)
- Product Strategy (Hard Skills)
- Design Systems (Hard Skills)
- Process Alignment (Soft Skills)
7. Experience Design Manager, Creative Pulse, Omaha, NE
Job Summary:
- Inspire a team of designers to create the next generation of public safety applications.
- Provide leadership and direction to bring out the best in a team and mentor them through career growth.
- Be enabling a design-led product development process with a human-centered approach.
- Collaborate with leaders of the global UX team, Product Management, and Engineering teams to define product roadmaps and ensure design quality.
- Manage and mentor a team of user experience designers locally as part of a larger UX design team located across the globe.
- Collaborate with UX researchers and product managers to take insights from the field and ideate, prototype
- Deliver designs to development teams to make them a reality.
- Optimize internal design processes and allocate resources to meet project timelines.
- Establish and promote design guidelines, best practices, design tools, and standards.
- Work with product managers to influence product strategy and to ensure user-centric and design-led product development.
- Ensure product success by creating intuitive, delightful, and high-performance user interfaces.
Skills on Resume:
- Team Leadership (Soft Skills)
- Mentorship (Soft Skills)
- Human-Centered Design (Hard Skills)
- UX Research (Hard Skills)
- Product Collaboration (Soft Skills)
- Design Process Optimization (Hard Skills)
- UI/UX Design (Hard Skills)
- Strategy Influence (Soft Skills)
8. Experience Design Manager, BlueSky Experiences, Boston, MA
Job Summary:
- Motivate, coach, and serve as an active leader and role model for project team members
- Provide thought leadership and innovation within projects and across practice areas
- Develop firm capabilities and offerings (new products, recruiting, training, internal initiatives)
- Establish or maintain ongoing client relationships with key decision-makers to drive new business development
- Partner with clients to design and implement “best-in-class” products, services, and brand experiences that solve customer problems
- Increase brand value and inspire employees
- Create conceptual models, sketches, and/or detailed schematics through cycles of rapid iteration to prototype, test
- Improve experiences before scaling them more broadly
- Ensure insights, concepts, design principles and experience details carry through execution
- Design and deliver human-centered design/co-creation sessions
- Support collaboration and integrate key skills, tools and mindsets into everyday work with clients and colleagues
- Ensure work product quality and relevance to client decisions
Skills on Resume:
- Leadership (Soft Skills)
- Coaching (Soft Skills)
- Business Development (Soft Skills)
- Client Relationship Management (Soft Skills)
- Human-Centered Design (Hard Skills)
- Prototyping (Hard Skills)
- Innovation Strategy (Hard Skills)
- Collaboration (Soft Skills)