Job Summary:

• Guiding inter-departmental execution of special events and weekly activities, events, classes, and programs that allow guests to maximally experience a “sense of discovery” and create lasting memories.
• Supporting operational details for larger events
• Supporting the creation of SOPs alongside the Curator.
• Owning the live music schedule and making flyers in Canva.
• Assisting in creating the collateral for experiences under the guidance/vision of the Curator.
• Creating ideas for turn-down amenities under the guidance/vision of the Curator.
• Support on floral orders and arrangements.
• Coordinate with Talent and Culture to ensure that the Team training program epitomizes Goldener Hirsch and Auberge values and brings the property Journey Map to life for employees. 
• Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings
• Assist Experience Curator in compiling information from surveys, social media, and Glitch reports to identify areas for service opportunities
• Recording guest preference data gathered from previous stays and inputting into PMS systems and Open Table.
• Perform administrative duties necessary to remain organized, efficient and forward-focused.
• Maintain confidentiality and security of specified resort information, correspondence, reports and files.

Skills on Resume: 

• Event Coordination (Soft Skills)
• Operational Logistics (Hard Skills)
• SOP Development (Hard Skills)
• Graphic Design (Hard Skills)
• Guest Experience (Soft Skills)
• Communication (Soft Skills)
• Data Management (Hard Skills)
• Administration (Hard Skills)

Job Summary:

• Act as the primary interface for Station groups on any Passenger experience-related matters arising for the project.
• Engage and manage relationships with multiple internal and external stakeholders to influence and negotiate outcomes of projects for the enhancement of the passenger experience.
• Support supplier management including procurement in compliance with MTM’s Procurement Policy.
• Coordinate the delivery of allocated passenger experience outcomes, including the development of third-party staff rosters, equipment and other resource requirements and wayfinding strategies.
• Develop information packages relating to the bus replacement process for internal and external stakeholders and facilitate briefing sessions and meetings 
• Support lessons learned sessions post a package of works and implement action items
• Financial responsibilities include approving invoices, working to an agreed budget, seeking quotes, raising purchase orders, obtaining sole source approval and ensuring supplier delivery obligations.
• Provide on-site and remote support pre-, during and post-project to ensure a safe and optimal bus replacement process is delivered and managed effectively.
• Coordinate pre and post-occupation stocktake of assets.

Skills on Resume: 

• Stakeholder Management (Soft Skills)
• Procurement (Hard Skills)
• Project Coordination (Hard Skills)
• Negotiation (Soft Skills)
• Financial Management (Hard Skills)
• Communication (Soft Skills)
• Logistics Planning (Hard Skills)
• Risk Management (Hard Skills)

Job Summary:

• Providing proactive front-line support, advice and guidance to building users to ensure they are using the appropriate technology to maximize the 155 Moorgate user experience.
• Proactively meeting and greeting building users in the general lobby area, assisting and directing needs including the desk booking app, checking information against the database and supporting them in finding way around the building.
• Tracking and reporting on any system-related issues and escalating
• Managing the arrival of guests to the building, including suppliers and 3rd party contractors, informing hosts of guests’ arrival and following the appropriate entry and security procedures.
• Owning and being accountable for customer service standards within receptions/lobby areas including the level of service being delivered by security and any temporary staff
• Performing regular and frequent inspections of floors including the meeting rooms, to ensure the high standards of cleanliness, tidiness and decoration are maintained
• Taking responsibility for personal follow-up of reactive customer service relating work orders and inquiries from business users.
• Supporting the community coordinator in role of providing stewardship of workplace behavior via floor walks to observe workplace behavior along with corrective reminders and appropriate engagement with team champions and escalations where required to help bed down the changes to the floorplate and the new etiquette for using the variety of seating and meeting options.
• Providing ongoing support to the new style of floor plates once the community coordinator role ends by hosting drop-in sessions for PAs and end users to address any concerns

Skills on Resume: 

• Customer Service (Soft Skills)
• Communication (Soft Skills)
• Problem-Solving (Soft Skills)
• Stakeholder Management (Soft Skills)
• Facility Inspection (Hard Skills)
• Security Procedures (Hard Skills)
• System Troubleshooting (Hard Skills)
• Workplace Coordination (Soft Skills)

Job Summary:

• Collating information on any application issues and taking responsibility for feeding these back to the appropriate person.
• Overseeing and coordinating meeting room bookings and usage and proactively flagging decoration requirements.
• Providing stewardship to the meeting rooms to ensure that meetings become available on time and the next user’s experience is maximized.
• Supporting the organization's onboarding process by organizing one-to-one meeting (in person and virtual) and supporting the delivery of the workplace induction to new starters.
• Providing backup support and assistance to the hospitality team.
• Escalating any matters of health and safety concern.
• Contributing to bringing innovation and new ways to deliver the best practice.
• Assisting with events as and when they come back into scope.
• Supporting emergency evacuations by acting as a fire marshal.
• Providing support for room set up and porterage
• Performing other reasonable tasks and duties and providing additional ad hoc analysis and reporting when requested by line management.

Skills on Resume: 

• Issue Reporting (Hard Skills)
• Meeting Coordination (Hard Skills)
• Onboarding Support (Soft Skills)
• Hospitality Assistance (Soft Skills)
• Health & Safety (Hard Skills)
• Innovation (Soft Skills)
• Event Support (Soft Skills)
• Emergency Response (Hard Skills)

Job Summary:

• Maintain compliance with the Export Administration Act (EAA)
• Continuously communicate with other departments such as Regulatory, Finance, Quality, Sales Administration, Distribution / Shipping, Product Support and others
• Assure compliance with terms of sales agreements and warranty prior to processing orders
• Participate in ongoing product training and other departmental training as deemed appropriate by the management team
• Checking application requirements, submitting the applications, following up on the school decision and with students in the post-decision stage to ensure successful enrollment
• Collaborate with all Customer Experience sub-teams in order to gain knowledge and provide assistance
• Collaborate with Senior Customer Experience team members to review difficult cases
• Participate in writing Knowledge base articles
• Participate in delivering various workshops with the Enablement Team

Skills on Resume: 

• Export Compliance (Hard Skills)
• Cross-Department Communication (Soft Skills)
• Sales Agreement Review (Hard Skills)
• Product Training (Soft Skills)
• Application Processing (Hard Skills)
• Customer Collaboration (Soft Skills)
• Knowledge Management (Hard Skills)
• Workshop Facilitation (Soft Skills)

Job Summary:

• Managing all client-facing communication with reward recipients (some of clients’ top employees) via phone and email to assist them in choosing an experience/activity.
• Overseeing and coaching offsite Virtual Assistants in back-end operations through daily video calls, task lists and tools, and performance management.
• Working closely with Virtual Assistants to ensure relevant details and logistics are coordinated with providers, experiences are booked, and full itineraries are communicated to rewarded employees.
• Juggling a pipeline of experiences in various stages of planning and bringing them to completion in a timely manner.
• Working on operations-focused projects to streamline processes.
• Handling activity/reservation changes and challenging situations that arise unexpectedly, and ensuring that recipients don't experience disruptions or difficulties with experiences.
• Arrange pre-arrival logistics (e.g. monitoring COVID restrictions etc)
• Provide duty of care to in-country students
• Deliver program events and meet-ups (both in-person and virtual events)
• Manage complaint escalation and other customer service initiatives
• Collect and share customer feedback to the team
• Manage social media accounts & online community

Skills on Resume: 

• Client Communication (Soft Skills)
• Virtual Team Management (Soft Skills)
• Logistics Coordination (Hard Skills)
• Project Management (Hard Skills)
• Problem-Solving (Soft Skills)
• Event Planning (Hard Skills)
• Customer Service (Soft Skills)
• Social Media Management (Hard Skills)

Job Summary:

• Work quickly and effectively on a specific book of tasks related to and agent onboarding process
• Support the Agent Experience department, executing tasks and assisting with troubleshooting technology, processes, and systems
• Prepare and process new agent transfer paperwork and new agent orientation materials
• Create, manage and maintain agent files
• Collaborate with other departments regarding involvement in the transition process for new agents
• Utilize Compass' technology platform to prep important documentation needed for an agent's first day at Compass
• Provide initial, basic support for Agents needing assistance
• Solving lower-level technical issues, explaining known problems, and escalating when necessary.
• Place orders to vendors and facilitate delivery
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
• Assist Operations in day-to-day functions and tasks, based on property needs and business demands.

Skills on Resume: 

• Task Management (Soft Skills)
• Troubleshooting (Hard Skills)
• Document Processing (Hard Skills)
• File Management (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Technical Support (Hard Skills)
• Vendor Coordination (Hard Skills)
• Operations Support (Soft Skills)

Job Summary:

• Process sales orders create Pro-Forma invoices and fulfill spare part orders requests
• Determine appropriate shipping methods and prepare the required documentation
• Coordinate the consolidation of shipments of products from multiple warehouses
• Demonstrate proficiency and maintain knowledge of shipping terminology to correctly instruct the forwarder of the proper terms of any given shipment
• Audit and process invoices for approval of payment of transportation fees
• Monitor export rules and regulations including ISO13485, Medical Device Directive (MDD), embargoes, tariff number classifications and changes in customs regulations and laws determined by the Department of Commerce
• Analyze Letters of Credit for compliance as dictated under the Uniform Customs and Practice for Documentary Credits (UCP 500) and ConMed's letter of credit requirements
• Provide information such as Medical Device Listing numbers, 510K numbers, registration numbers, manufacturer name/address, HTS codes, product codes and descriptions to facilitate customs clearance
• Mail invoices and shipping documents to international customers
• Participate in Launch readiness activities and organizational projects that need enhanced awareness amongst the Roche customer network

Skills on Resume: 

• Sales Order Processing (Hard Skills)
• Shipping Coordination (Hard Skills)
• Documentation Management (Hard Skills)
• Invoice Auditing (Hard Skills)
• Export Compliance (Hard Skills)
• Customs Regulations (Hard Skills)
• Logistics Analysis (Hard Skills)
• Customer Communication (Soft Skills)

Job Summary:

• Answer calls to 1-800-ABC-MATH queued to be regarding KLMS (Instructors) or Enrollment (leads) 
• Queue to be established by Customer Experience, Branding and KSNA (Kumon Service North America) 
• Answer calls to Center phone numbers for new customers who press 1 to schedule an orientation 
• Manage KLMS Walkthroughs for all Center setups 
• Manage updates to KLMS components 
• Ensure alignment of updates and operations across Branding, Field Ops and Customer Experience (inclusion of Hybrid model) 
• Inform IT when a Center Scheduler calendar should be created for New centers and Current centers onboarding KLMS 
• Manage all KLMS change requests from Instructors 
• Make Blocked Dates requests 
• Make KLMS Account change requests 
• Be responsible for consultation with Instructors about PO availability and escalating to BM

Skills on Resume: 

• Call Handling (Soft Skills)
• Customer Support (Soft Skills)
• System Management (Hard Skills)
• Data Updates (Hard Skills)
• Cross-Department Coordination (Soft Skills)
• IT Coordination (Hard Skills)
• Scheduling Management (Hard Skills)
• Issue Escalation (Soft Skills)