• Coordinate the completion of post-offer candidate paperwork and seek to continually develop the new starter administrative processes and candidate experience
• Support the Talent Acquisition Manager in the delivery of the talent strategy, including the maintenance and delivery of an onboarding framework
• Support the Talent Partners with acquisition and induction activities, acting as a brand ambassador to ensure a high level of candidate care
• Administer recruitment activities to do so, including but not limited to creating adverts, arranging interviews, and collating/providing feedback
• Coordinate internal Training programs for unskilled new starters
• Designing, implementing, and continually reviewing methods of measuring candidate and new employee experience
• Uphold obligations under the Equality Act 2010 to drive equality and diversity within the hires
• Completing a large number of structured phone screens
• Have intake meetings with hiring managers
• Providing successful candidates with job offers

Skills: Candidate Experience, Talent Strategy Support, Brand Ambassadorship, Recruitment Administration, Training Coordination, Employee Experience Measurement, Diversity & Inclusion, Phone Screening

• Contribute to improving the customer experience journey for Global customer base.
• Innovate ways to increase customer engagement and satisfaction through a seamless customer experience.
• Manage open incidents, issues, and queries, ensuring they are properly logged and kept up to date.
• Be a point of contact for customer queries.
• Establish and develop customer relationships, ensuring an awesome service
• Be always provided and act feedback properly.
• Liaise closely with internal teams to proactively action customer queries and requests
• Direct access to the leadership team with open lines of communication to discuss the role play in Growing business
• Engage customers to attend medical educational discussions virtually via e-detailing with Patient Journey Partners and Medical Value Leads to enhance knowledge of Roche medicines
• Contact customers to share the benefits of being digitally supported by Roche, and request consent for digital interactions, so customers can have a holistic customer experience of Roche
• Follow up with customers courteously and professionally to remind them of Roche medical events both locally, regionally and internationally designed to meet interests and to enhance knowledge
• Address gaps in HCP knowledge, relating to Roche Patient Access Programs and Financial Solutions so more patients benefit from innovative medicines

Skills: Customer Experience, Customer Engagement, Issue Management, Customer Relations, Feedback Handling, Internal Collaboration, Digital Outreach, Medical Event Coordination

• Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
• Responds to inquiries regarding policies, procedures, and programs.
• Maintains onboarding process for all new hires.
• Assists with administrative initiatives for the PD Department.
• Creates welcome letters, welcome cards for new hires and is point of contact for new hires before first day.
• Pull, review, and add background checks into new hire files.
• Pull and review reports from HRIS system.
• Assists with new hire engagement and programs.
• Assist to collect documentation for I-9 verification and run E-Verify for new hires.
• Welcomes new hires during orientation and provides assistance throughout first day to foster positive attitude toward company goals.
• Participates in and executes on People Development projects and initiatives such as award ceremonies, employee engagement initiatives and company-wide competitions.
• Assists with company-wide info sessions

Skills: Compliance Knowledge, Policy Support, Onboarding Management, Administrative Assistance, New Hire Engagement, HRIS Reporting, I-9 Verification, Orientation Coordination

• Support people at all levels with ad hoc people relations queries and ‘policy’ interpretation
• Support people managers with performance management processes and wellbeing challenges
• Management of maternity/paternity/shared parental/adoption leave processes (i.e., providing support to individuals and people managers.
• End-to-end management of ‘problem-solving’ issues (i.e. capability and disciplinary issues, running disciplinary meetings, writing disciplinary invitations/outcome letters etc.)
• Management of the Health & Safety at Home assessment process and any Access to Work requests
• Support with comms for company-wide updates/newsletters (i.e., contributing information on promotion announcements etc)
• Support redundancy consultation processes
• Management of PeopleHR (HRIS) system admin
• Ownership of updating/changing/maintaining ‘PX Hub’ (the People Experience SharePoint information page/site)
• Ownership of PX Microsoft Forms (i.e. creating new forms, updating and maintaining current forms in line with insights/feedback from the team and wider business)
• Ownership of the maintenance of Organisational Charts
• Change admin (i.e. processing change requests and issuing change letters etc)
• Visa/right to work maintenance admin
• Support the PX & Payroll Administrator with overflow admin

Skills: Policy Support, Performance Management, Leave Management, Disciplinary Process, Health & Safety Support, HR Communication, Redundancy Support, HRIS Administration

• Support various Colleague Experience and Culture projects and initiatives, including onboarding, wellbeing, and employee experience strategy.
• Assessing and re-designing key processes/touchpoints/moments that matter to align with future leadership and culture needs
• Support with project management to ensure tracking well against project plans and can deliver commitments on time
• Owns a global approach to onboarding including content, experience & system.
• Partner with DE&I to further build a culture of inclusion and wellbeing. 
• Leading on well-being and embedding the well-being framework.
• Responsible for the development and management of wellbeing strategies, policies, processes and procedures, considering best practice and operational needs of the business. 
• Maintenance of talent & well-being documentation, policies, and practices on internal systems
• Supports well-being ERGs with plans to align with business needs
• Provide input to shape office designs as it relate to colleague experience and the cultural aspirations of hybrid working.
• Using colleague heartbeat and other data points to measure the effectiveness of colleague experience

Skills: Colleague Experience, Process Improvement, Project Management, Onboarding Strategy, DE&I Partnership, Well-being Framework, Policy Development, Data-Driven Insights

• Support full-cycle recruiting for multiple positions at once
• Consult with teams to hire based on success profiles and the use of behavior-based interviewing to decrease first-year turnover and increase time to proficiency
• Build relationships with hiring teams by providing tools and training that have the following outcomes, decrease time to hire, increase the diversity of applicant pools, increase hiring team/candidate satisfaction, and ensure the quality of hire
• Help develop a centralized recruiting function by defining  ideal future state policies, standards, and procedures for advancing diversity, equity, and inclusion initiatives and implementing well-informed practices
• Manage recruiting technologies and vendor relationships
• Establish and manage recruitment-related social media platforms
• Assist in the development and management of market-based compensation strategies
• Champion candidate experience at each step in the process
• Develop partnerships for candidate pipelines and sources for open positions
• Operationalize recruiting data and reporting

Skills: Full-Cycle Recruiting, Behavioral Interviewing, Hiring Team Collaboration, Diversity & Inclusion, Recruiting Technology, Social Media Recruitment, Compensation Strategy, Candidate Experience

• Creativity to curate amazing experiences
• Excellent communication skills, both written and verbal in English and Cantonese
• Ability to practice cultural sensitivity when interacting with people from all around the world
• Organizational skills in abundance
• Strong independent conflict resolution and improvisation skills
• Have strong emotional intelligence
• Are flexible, adaptable and responsive to an ever-changing work environment
• Be familiar with Google Suites
• Experience in customer service, marketing, and events
• Experience in a customer-facing sales or operational role
• Experience managing client and/or supplier relationships

Qualifications: BA in Event Management with 3 years of Experience

• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. 
• Ability to write routine reports and correspondence. 
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. 
• Ability to effectively present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people.
• Ability to assess circumstances, empathize and offer help.
• Ability to utilize a high level of attention to detail as well as strong interpersonal skills.
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
• Knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. 
• Comfortable with and embracing new technologies and digital tools such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
• Ability to work flexible work schedules based on office needs.
• Strong problem-solving skills.
• Ability to work independently with little supervision.
• Ability to work requiring significant walking or through other means of mobility. 

Qualifications: BA in Hospitality Management with 5 years of Experience

• Ability to thrive in a fast-paced environment
• Excellent communication skills
• Professional and creative writing
• Confident working across digital tools and platforms
• Confident reaching out to unknown providers and building a network
• Confident working with data and using it to gain insights
• Experience as part of a large, fast-paced, cross-functional marketing team is ideal
• Experience working with Executives and Senior Leaders
• Proficiency in Gmail, Google Calendar, Splash Event Marketing Platform, and Slack
• Excellent interpersonal skills, highly organized with strong ability to meet deadlines.

Qualifications: BS in Marketing with 4 years of Experience

• Proficient in Microsoft Office Tools and Google Suite
• Experience with Greenhouse ATS
• Excellent written and verbal communication skills
• Ability to handle (and/or lead) multiple projects simultaneously
• Highly organized and attentive to detail
• Strong problem-solving and decision-making skills
• Ability to work collaboratively across teams
• Experience in a fast-paced, face-to-face, customer service environment.
• Experience in writing efficiency and computer experience with Microsoft Office (word, outlook and excel).
• Knowledge of Whistler Blackcomb and the Whistler community

Qualifications: BA in Communication with 2 years of Experience

• Ability to perform well in a fast-paced environment and manage multiple projects effectively
• Highly self-motivated and able to work with little direct supervision
• Customer service experience, project management, events or hospitality background
• A keen eye for detail and a determination for quality
• Comfort with ambiguity and the ability to be flexible in an ever-changing environment
• Exceptional verbal and written communication skills for executive-level meetings
• A growth mindset, seeing opportunity and solutions when presented with challenges in an always-evolving environment
• Exceptional team player with a passion for learning
• Understanding of and previous experience with Salesforce products, specifically Quip, Salesforce CRM, and Tableau
• Strong organizational skills and attention to detail

Qualifications: BA in Business Administration with 3 years of Experience

• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Experience in multitasking and time-management skills, with the ability to prioritize tasks
• Strong communication skills verbal, written, phone, text, and social media communications
• Experience in coordinating multiple tasks at any given time
• Inventive and creative approach to solving problems
• Strong administrative skills, knowledge of HR systems and Guest Connect 

Qualifications: BS in Tourism with 4 years of Experience