• Accountable for the end-to-end design of digital products and services, in collaboration with stakeholders and teams across TfL (and 3rd party suppliers) to ensure key projects are delivered on time, to budget and to agreed standards of quality
• Sketching, creating concepts, developing standards & guidelines, delivering design assets) (Visual Design)
• Interaction Design (mapping experiences and creating wireframes, user journeys and prototypes at different levels of fidelity and interactivity)
• Design Research (reviewing existing research, planning and conducting primary research and user testing activities)
• Contribute directly to the development of TfL’s experience design center of excellence through the application of advanced design methodologies in order to develop informed experience design strategies and principles that align and complement T&D strategies.
• Consult & provide expert guidance to TfL’s stakeholders throughout projects, from helping them shape visions, providing a narrative to the proposed design and including them during testing/acceptance to maximise customer satisfaction.
• Propose, develop and own key continuous improvement activities that contribute to the maturity of the design team and deliver new ways of working to ensure the team delivers world-class user design experiences as a CoE for TfL
• Manage & assure works of 3rd parties, including suppliers and NPL’s ensuring TfL achieves maximum value from commercial engagements & to ensure projects are delivered on time, to budget & within quality parameters.
• Provide design subject matter expertise and insight to product managers to ensure roadmaps are optimally informed and that user needs and behaviors are sufficiently provisioned for during roadmap development and product change initiatives (represent user needs that may not be explicitly defined by the users directly e.g., behavioural traits).

Skills: Visual Design, Interaction Design, Design Research, Experience Design Strategy, Stakeholder Consulting, Continuous Improvement, Vendor Management, Product Roadmap Development

• Contribute to the maturity of the design team through optimally managing knowledge including carrying out industry analysis and horizon scanning, delivering key insights and proposing of new ways of working to the experience design team management.
• Exhibit the value of world-class design to TfL stakeholders (including senior managers) through innovative demonstrations (e.g. Beta testing or prototyping) in order to achieve advocacy and investment from key stakeholder groups.
• Working with Project Sponsors and Product Managers to determine business needs
• Working with Product Owners and managers to define customer needs, business needs and technical feasibility
• Supporting technical architects and developers by delivering design assets and reviewing implementation
• Supporting Project Managers by estimating design activities and working to project timelines
• Engaging with external suppliers by reviewing design work and feeding back internal insight
• Engaging with other stakeholders across TfL by presenting design concepts and design thinking
• Supporting the wider Experience team in building awareness of service design and design methodologies

Skills: Knowledge Management, Stakeholder Advocacy, Business Analysis, Customer Needs Definition, Design Asset Delivery, Project Estimation, Supplier Collaboration, Design Thinking Engagement

• Works strategically with Learning Partners, HRBPs, Learning Champions and Senior leaders to develop appropriate learning solutions that anticipate and respond to business strategies and organizational changes.
• Performs thorough “LNA” Learning needs analysis upon the need to better build the learning solutions that enhances the performance of the department’s strategic goals.
• Design leadership development programs that cater to all levels of leadership and continuously enhance the learning experience, so it matches the constantly evolving needs.
• Led top talent development programs agenda for managers and individual contributors, from design to measuring impact.
• Led L&D design, development, and delivery agenda for company-wide capability-building projects.
• Creates personalized learning solutions that are aligned with the pre-set learning needs and validate each step with all stakeholders involved in the process to maximize the efficiency and effectiveness of the solution.
• Creates innovative and engaging learning solutions that are beyond the traditional ways.
• Maximize the use of digital tools and platforms to digitally transform the learning solutions.
• Apply learner-centric methodologies to establish a high-impact learning culture while ensuring a compelling learning experience.

Skills: Strategic Learning Development, Learning Needs Analysis, Leadership Program Design, Talent Development, L&D Program Delivery, Personalized Learning Solutions, Innovative Learning Solutions, Digital Learning Transformation

• Prioritize, plan, manage, and sometimes develop new or update existing curriculum development projects and programs
• Partners with functional stakeholders and L&D team members in a consultative manner to align learning solutions with development needs.
• Develop processes to manage and scale day-to-day operations
• Work with key stakeholders and subject matter experts across functional teams and roles to translate business needs to effective training through innovative design and development techniques.
• Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
• Develop a variety of high-quality and innovative content that best fits the learner's needs (online, classroom, virtual, blended, exercises, tutorials, job aids, assessments, and other methods of learning) including social or connected learning strategies, and multimedia-based assets.
• Coach and mentor junior developers in use of design, authoring, and tools.
• Review standard curriculum design and development templates for use across L&D to drive consistency in materials development, delivery methodology, or delivery vehicles.
• Apply branding, graphics, interaction and more in an effective manner.
• Continuously innovate designs of new content and learning experiences.

Skills: Curriculum Management, Stakeholder Collaboration, Process Development, Agile Content Development, Innovative Content Creation, Coaching & Mentoring, Standardization, Continuous Innovation

• Design process to track and analyze curriculum effectiveness of training programs, apply feedback, and establish a maintenance cycle for content.
• Manage Instructional Design and Content Developer contractors
• Create a documented roadmap for the evolution of Instructional Design process
• Collaborate closely with PEAK leadership and other learning teams within Pure to uphold Instructional Design best-practices and procedures
• Analyze and apply research-based and best-practice techniques in learning technologies, learning theory, and Instructional Design
• Develop learning objectives, structure learning activities, create visual aids for online and face-to-face interactions
• Write effective copy, instructional text, and audio and video scripts
• Devise assessments to measure student understanding
• Develop and deliver training on Instructional Design best-practices for curriculum engineers, teammates, and others

Skills: Curriculum Effectiveness Tracking, Contractor Management, Instructional Design Roadmap, Best-Practice Collaboration, Learning Research Application, Learning Activity Design, Content Writing & Scripting, Assessment Development

• Experience designing responsive customer-facing experiences (web, mobile, app) working with agile product management
• Strong UX design, UI design, and Product Design skills and experience
• Expertise in Figma
• Strong communication and presentation skills, and proven ability to effectively get buy-in at all levels and across cross-functional teams
• Strong understanding of and enthusiasm for, user-centered design principles
• Ability to execute an appropriate assessment of technology in the competitive landscape
• Strong rapid prototyping and wireframing skills
• Ability to think critically to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement or communicate the best solution in a timely manner
• Superior communication skills and ability to explain the 'why' behind the design, present concepts to senior leaders, and welcome feedback
• Demonstrated effective organization and time management
• Demonstrated ability to deliver results under aggressive schedules
• Ability to work independently and with minimum supervision
• Ability to function in a dynamic work environment
• Experience in managing processes and procedures with user-centered design
• Superior communication skills

Qualifications: BA in Human-Computer Interaction with 8 years of Experience

• Proficiency with FIGMA, Sketch, and Adobe Creative Suite
• Ability to translate project strategy and client needs into insightful design concepts
• Keen knowledge of digital best practices and current trends
• Experience with design systems and modular design
• Experience creating inclusive, accessible UX/UI
• Experience as part of a multidisciplinary team
• Able to accept and provide thoughtful feedback and strong ideas
• Strong communication skills both written and verbal.
• Experience in the corporate and/or creative agency environment
• Ability to understand complex productions that need to be rolled out in multiple languages
• Fluent in English, German language skills

Qualifications: BS in Interaction Design with 7 years of Experience

• An outstanding portfolio that exemplifies excellence in translating complex data into meaningful action and comprehensive results
• Experience directing and driving a design system across platforms
• Ability to teach and mentor team members to achieve the best
• Strong advocacy for the user in the context and balance of business and technology value
• Demonstrated strength in translating design into business success
• Project planning and management experience such as Sketch, InVision, CS, for design specification as well as a dynamic range of prototyping and simulation tool expertise
• Deep understanding and passion for designing for accessibility
• Deep experience in managed and self-directed financial solutions
• Mastery of directing human-centered design methodologies through the complexities of multi-channel service delivery
• Experience setting creative direction for consumer-facing products for web and mobile
• Excellence in UX thinking, visual design, and written communication
• Experience working in a collaborative environment with other designers, engineers, user researchers, and product teams
• Fluency in Figma and prototyping tools
• Experience driving user research studies

Qualifications: BA in Graphic Design with 10 years of Experience

• Experience working on platforms like (but not limited to) WordPress, Drupal, Magento, AEM
• In depth knowledge/proficiency with Adobe Creative Cloud (Photoshop, InDesign, Illustrator), Sketch, InVision, Microsoft Office (Word, Excel, PowerPoint)
• Experience in Adobe After Effects or similar motion graphics programs
• Impeccable understanding of typography, layout, color, and all other elements of design
• Experience designing around data sets and reusable components/patterns
• Understanding of mobile, responsive design, accessibility and Agile methodologies
• Ability to lead engagements and provide a strong voice for design within blended teams
• Excellent listener with a passion for human-centered design
• Strong experience with Sketch, Zeplin, and Adobe CS
• Ability to mentor and provide actionable feedback to junior staff
• Knowledge/experience in a retail environment.
• Ability to prioritize effectively, manage time well and balance short & long-term goals & objectives.

Qualifications: BS in Cognitive Science with 9 years of Experience

• Experience designing customer experiences and shipping products
• Experience across multiple release cycles working closely with design, product management + development teams to realize experience designs using agile project management
• Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products
• Experience designing for finance, banking, and payment-related spaces
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Effective communication of design solutions across roles & levels
• Flexibility/adaptability (ability to change direction based on team and stakeholder consensus)
• Understanding of current technologies and applications and relevance to digital experiences
• Portfolio that demonstrates design approach and delivery of user-centered product solutions
• Experience in the financial services or similar industry

Qualifications: BA in Information Architecture with 8 years of Experience