Job Summary: 

• Utilizes the Bank's core system to set up new escrow accounts and perform general account maintenance and data entry on accounts. 
• Processes tax and insurance payments in a timely manner. 
• Payments must made according to timelines established through both internal procedures and external regulations to avoid delinquent taxes or a lapse in insurance. 
• Ensures that all payments are going to the appropriate entities. 
• Researches account and payment history when issues are identified so payments may be redirected 
• Reviews and mails out annual escrow disclosures. Sends out refund checks
• Performs basic analysis of accounts to understand and communicate the reason behind payment fluctuations. 
• Works with insurance agents, taxing authorities and third-party vendors
• Provides quality service to internal and external customers by telephone and email and by assisting other Bank departments in resolving customer questions/problems. 
• Cross-trains within and maintains a working knowledge of other departments in Credit Operations in order to assist the Loan Help Desk 
• Perform tax research and review and pay escrowed tax items. 

Skills on Resume: 

• Escrow Management (Hard Skills)
• Data Entry (Hard Skills)
• Payment Processing (Hard Skills)
• Compliance (Hard Skills)
• Problem Solving (Soft Skills)
• Communication (Soft Skills)
• Customer Service (Soft Skills)
• Collaboration (Soft Skills)

Job Summary: 

• Distribute, balance, monitor, and report progress on the execution of daily pipelines and control reports
• Complete Quality Assurance sampling, testing, and oversight
• Collaborate across departments to research and resolve escalated account issues and ensure service delivery objectives are met
• Prepare reports and audit responses for management review and delivery to RPMS clients
• Review, validate, and reconcile reference material for management approval
• Develop and conduct training for RPMS associates
• Monitor reporting for trends, developments, and errors
• Mentor peers and act as a positive role model to the team and company
• Assist management with the development and testing of new business requirements, projects, and communications
• Perform annual, initial, and ad hoc escrow analyses to meet regulatory guidelines
• Review and track non-escrowed tax amounts and pay amounts to preserve interest in the properties and minimize additional fees
• Review and track non-escrowed tax amounts and pay amounts to preserve interest in the properties and minimize additional fees. 

Skills on Resume: 

• Pipeline Management (Hard Skills)
• Quality Assurance (Hard Skills)
• Account Resolution (Soft Skills)
• Report Preparation (Hard Skills)
• Training Development (Soft Skills)
• Data Analysis (Hard Skills)
• Mentorship (Soft Skills)
• Regulatory Compliance (Hard Skills)

Job Summary: 

• Ownership of the end-to-end learning experience with direct facilitation of five-day new hire induction training and five-day department-specific training
• Develop and Facilitate department cross-training programs.
• Work with management to identify and drive opportunities to create content for development programs.
• Identify, build, and deliver ad hoc solutions to address skill gaps and continuous improvement
• Contribute to the development and ongoing maintenance of the knowledge management system(s)
• Partner with department managers and supervisors to understand and increase quality and efficiency
• Create a softer landing for associates through nesting, coaching, and devising ongoing learning processes
• Be a voice and advocate for the company, culture, and overall desire to create a great place to work
• Collaborate with leadership and Quality Control to prioritize problem areas and hypercare for new customers.
• Act as a resource to production to assist on the front lines 
• Assist with the testing and implementation of new products to the Athena Operations organization

Skills on Resume: 

• Training Facilitation (Hard Skills)
• Cross-Training Development (Hard Skills)
• Content Creation (Hard Skills)
• Skill Gap Analysis (Hard Skills)
• Knowledge Management (Hard Skills)
• Mentorship (Soft Skills)
• Collaboration (Soft Skills)
• Problem Solving (Soft Skills)