Job Summary: 

• Design and manage the workflow of the escrow and settlement services department to ensure the timely closing of a high volume of real estate transactions.
• Supervision of assigned vendors, escrow officers, post-closing and curative personnel.
• Work with third-party vendors under detailed agreements.
• Operations oversight and distribution of work (as applicable) during peak periods
• Oversee file management and troubleshoot closing issues, and monitor department performance.
• Responsible for vendor management functions to ensure timely and cost-effective performance levels.
• Establish and monitor key performance indicators for the escrow and settlement services department.
• Establish and maintain guidelines and/or new procedures to ensure quality, operational efficiency and performance levels.
• Monitor development and management of operations to ensure compliance with corporate policy, statute and customs.
• Provide operational progress reports to the Division President and Clients 
• Manage the department’s expenses to meet profitability goals while maintaining acceptable service levels.

Skills on Resume: 

• Workflow Management (Hard Skills)
• Team Supervision (Soft Skills)
• Vendor Management (Hard Skills)
• Operations Oversight (Hard Skills)
• Problem-Solving (Soft Skills)
• Performance Monitoring (Hard Skills)
• Compliance Management (Hard Skills)
• Financial Management (Hard Skills)

Job Summary: 

• Work with senior leadership to develop a sales strategy.
• Build relationships with real estate agents, lenders, and builders that lead to increased title orders.
• Develop leads and sales opportunities and follow through with a defined sales plan.
• Maintain ongoing communication with existing customers to determine needs, solicit feedback, and promote services.
• Be responsive to all customer inquiries in a professional and proactive manner.
• Maintain an updated target list of prospective customers and monitor progress in converting from prospective to current customers.
• Coordinate marketing strategies.
• Attend industry-related networking events.
• Attend and manage real estate closings.

Skills on Resume: 

• Sales Strategy (Hard Skills)
• Relationship Building (Soft Skills)
• Lead Generation (Hard Skills)
• Customer Communication (Soft Skills)
• Client Analysis (Soft Skills)
• Marketing (Hard Skills)
• Networking (Soft Skills)
• Closing Management (Hard Skills)

Job Summary: 

• Manage the entire escrow process, including compliance with real estate contracts, lender instructions, title requirements, company requirements & any other written instructions
• Process sales (all-cash and financed) and refi’s of homes and vacant land For financed files, work with the lender to process the loan, prepare loan docs for signing, package signed loan docs, work with the lender to fund the loan and with a title for the recording of the deed of trust, grant deed, and other recordable
• Perform work in a professional, accurate, and timely manner 
• Order title reports and resolve any title issues, existing liens, and any encumbrances against the property or principals
• Order loan payoffs and HOA docs in a timely manner
• Comply with all regulatory requirements, especially in regard to trust accounting
• Ensure closing dates are met by making sure all parties to the transaction complete and return escrow paperwork in a timely manner
• Drive product innovation and help define long-term product direction
• Lead product enhancements: work with Escrow Agents, Service Officers and Business Development Managers to develop business requirements, liaise with regional product and technology teams through requirement build and testing
• Act as the primary point of contact for escalations, and client issues and work closely with Escrow Agents, Service Officers and Business Development Managers
• Ensure a high level of client service level compliant with industry guidelines and company standards
• Lead team to execute with excellence and communicate professionally with colleagues, clients, and management

Skills on Resume:

• Escrow Management (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Loan Processing (Hard Skills)
• Title and Lien Resolution (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Product Innovation (Soft Skills)
• Problem-Solving (Soft Skills)
• Communication (Soft Skills)

Job Summary: 

• Manage and develop a team of escrow accounting staff.
• Manage daily client funds workflow for hourly and contingent legal practices, as well as ancillary businesses.
• Manage over 50 client escrow accounts, including foreign accounts.
• Ensure accounts remain in compliance with jurisdictional guidelines, as well as, ensure timely follow-up of all client and bank reconciliations.
• Handle various banking needs along with the Treasury Analyst.
• Assist in annual audits of client escrow accounts for various jurisdictions.
• Ensure internal controls are in place and properly followed and assist with the development of additional controls.
• Lead project work related to the implementation of new software and various process improvements.
• Identify and address special client needs for various legal practices.
• Assist the Product Head with maintaining oversight of the product development roadmap, tech budget, intra-Citi allocations/ expenses, and compliance with various partnership agreements
• Cover and manage all aspects of the desk, as well as escrow transactions
• Establish new escrow accounts
• Open, process, close and fund escrow accounts in accordance with established policies and procedures.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Escrow Management (Hard Skills)
• Compliance Knowledge (Hard Skills)
• Financial Auditing (Hard Skills)
• Process Improvement (Hard Skills)
• Treasury Operations (Hard Skills)
• Problem-Solving (Soft Skills)
• Communication (Soft Skills)