Job Summary: 

• Research customer inquiries and provide accurate and timely information, advice, and guidance to internal and external customers.
• Contribute to the resolution of complaints on time following Company policies and procedures.
• Maximise revenue streams applicable to the department.
• Plan and organize work, having regard to the effective use of resources and safe working practices.
• Administrate unlicensed items on the Network to obtain license fees or removal from the Network.
• Process and advise on license applications, taking fees, providing quotes and feedback outcomes to applicants
• Request and provide statutory undertakers plans
• Monitor communication coming into the team and assign work received by email, through Salesforce, and on the phone
• Prepare Letters and send notices
• Provide administrative support to the team

Skills on Resume:

• Customer Service (Soft Skills)
• Complaint Handling (Soft Skills)
• Revenue Generation (Hard Skills)
• Work Organization (Soft Skills)
• Network Admin (Hard Skills)
• License Management (Hard Skills)
• Communication (Soft Skills)
• Admin Support (Hard Skills) 

Job Summary: 

• Liaise with customers, stakeholders, and colleagues, recommend courses of action arising within the scope and bounds of the role and review the effectiveness of services to improve performance.
• Collect payments through the online banking system for all license fees
• Maintain and process paper and ICT-based systems and records for the coordination of road works using appropriate ICT systems for a designated service area.
• Ensure that information is timely and accurately inputted, stored securely and confidentially, and enables retrieval for the provision of coordination for meetings and stakeholders.
• Participate, review, develop, and assess local systems and processes to ensure the Department's services meet corporate and locally set quality standards.
• Assist with the mentoring, coaching, and training of colleagues to support learning and development objectives and priorities to meet service delivery standards.
• Assist with the provision of a high-quality service to ensure the achievement of departmental, service, and personal performance targets including nationally and locally agreed key performance indicators.
• Assist with the planning, delivery, and monitoring of the core objectives of the team and support other Team Members.
• Prepare where necessary management information, including the analysis, manipulation, and presentation of data
• Assist with the monitoring of designated income and expenditure budgets.

Skills on Resume:

• Stakeholder Liaison (Soft Skills)
• Payment Collection (Hard Skills)
• Record Management (Hard Skills)
• Information Management (Hard Skills)
• Process Improvement (Soft Skills)
• Mentoring and Coaching (Soft Skills)
• Service Delivery (Soft Skills)
• Data Analysis (Hard Skills) 

Job Summary: 

• Make unaccompanied site visits, including those involving complex land use issues, immediately recognizing breaches of planning control.
• Decide on expediency and course of action, liaising with the Planning Enforcement Manager.
• Write letters to the contravenor and complainant.
• Effectively enter into negotiations with the contravener to remedy an enforcement breach.
• Take responsibility for writing enforcement reports.
• Supervise service of enforcement-related notices.
• Prepare documents for appeals, including the production of detailed witness statements.
• Appear at informal hearings and public inquiries.
• Investigate and prepare cases to undertake prosecutions.

Skills on Resume:

• Site Visits (Hard Skills)
• Decision Making (Soft Skills)
• Report Writing (Hard Skills)
• Negotiation (Soft Skills)
• Enforcement Reporting (Hard Skills)
• Document Preparation (Hard Skills)
• Public Speaking (Soft Skills)
• Case Investigation (Hard Skills) 

Job Summary: 

• Patrol car parks and highways throughout the borough, in a visible and accessible manner, providing guidance and assistance to motorists and other members of the public.
• Undertake appropriate enforcement action by issuing a Penalty Charge Notice against any vehicle parked in contravention of the parking restrictions.
• Gather and record all essential evidence in support of enforcement action taken.
• Conduct enforcement duties fairly and professionally, ensuring that as a front-line representative of the Council, a positive image is promoted at all times.
• Undertake cash collection duties as required by the Service, and follow financial procedures.
• Undertake regular inspections of payment equipment, and immediately report any faults to help ensure that a quality service is maintained for the car park users.
• Liaison with other support and enforcement agencies to ensure a multi-agency approach to service delivery
• Help to ensure that car parks are safe and fit for purpose, by removing any debris and undertaking winter maintenance to supplement the regular service provided by other departments.

Skills on Resume:

• Patrolling (Hard Skills)
• Enforcement Action (Hard Skills)
• Evidence Gathering (Hard Skills)
• Professional Conduct (Soft Skills)
• Cash Collection (Hard Skills)
• Equipment Inspection (Hard Skills)
• Multi-agency Liaison (Soft Skills)
• Safety Maintenance (Hard Skills) 

Job Summary: 

• Investigate alleged breaches of planning control in line with relevant Town Planning Acts, legislation and Government guidance, and the Council's policies and procedures.
• Keep complainants, offenders, Councillors, and other involved parties fully up to date at important stages of the planning enforcement process.
• Negotiate with those responsible for breaches of planning control to achieve a satisfactory resolution, where possible.
• Obtain relevant authorization and serve statutory notices.
• Prepare and present evidence concerning enforcement appeals.
• Prepare witness statements and proceed with prosecution.
• Maintain an up-to-date knowledge of relevant legislation and take a proactive approach regarding relevant changes in legislation whilst carrying out duties.
• Provide advice and guidance in response to planning best practices, procedures, or policies within the legal/organizational policy framework.
• Handle the more complex enforcement cases, and particularly monitor the progress of these cases following the issue of formal notices or action
• Investigate cases of alleged unauthorized development and contraventions of planning control reported to the Council and report on the facts established
• Prepare and issue Requisitions for information and Planning Contravention Notices, preparing site plans and draft Enforcement and all other planning enforcement related Notices
• Prepare written evidence in connection with Planning Enforcement Appeals and related matters and present expert evidence at planning Hearings, Public Inquiries, and Court proceedings

Skills on Resume:

• Planning Investigation (Hard Skills)
• Stakeholder Communication (Soft Skills)
• Negotiation (Soft Skills)
• Statutory Notice Issuance (Hard Skills)
• Evidence Preparation (Hard Skills)
• Legal Knowledge (Hard Skills)
• Planning Advice (Soft Skills)
• Case Management (Hard Skills) 

Job Summary: 

• Patrol streets and car parks, with the aid of a moped or bicycle, checking all vehicles to ensure they are parked with the relevant permissions, where allowed and issuing Penalty Charge Notices (PCNs) to vehicles parked in restricted locations or without the necessary permission dependent on restrictions.
• Provide a visual presence to encourage drivers to park compliantly with restrictions and offer advice to the public on parking regulations and facilities
• Capture all required evidence in support of a PCN issued to enable the progression of the PCN to be successful including writing simple reports and pocketbook notes, capturing photographic images and evidentiary notes
• Authorize the clamping and removal of vehicles
• Check pay and display machines and car park equipment, reporting damage or faults
• Check street furniture and report defective signs and road markings or any suspect vehicles
• Attend court or a tribunal if a PCN is being disputed and a CEO witness statement is required
• Work with other professionals like police community support officers or the police to report crimes or anti-social behavior
• Keep abreast of the latest parking systems being implemented by attending training and learning the various areas of knowledge.
• Provide mentoring to other team members.

Skills on Resume:

• Patrol and Enforcement (Hard Skills)
• Public Interaction (Soft Skills)
• Evidence Collection (Hard Skills)
• Vehicle Clamping (Hard Skills)
• Equipment Inspection (Hard Skills)
• Legal Testimony (Hard Skills)
• Collaboration (Soft Skills)
• Mentoring (Soft Skills)