• Design and execute email communications and campaigns to drive prospect and customer sales, retention and renewals
• Push the boundaries of the email designs and continue to iterate on the strategic and thoughtful email programs.
• Responsible quality checks for creative, links, flow, and list selection/approvals, ensuring that list selections meet approved guidelines and are on time
• Deliver production for all assigned email communication needs including, preparing visual assets, QA’ing against mocks and addressing change rounds and revisions
• Maintain job folders, documentation and design assets.
• Assist with streamlining the program development process (exploring email, in-product, and multi-channel opportunities)
• Work with Marketing team to drive end-to-end retention and renewal programs
• Collaborating with brand/product marketing on messaging
• Leveraging strategic resources on deliverability, optimization and exploring user-lifecycle opportunities
• Effectively partnering with internal teams - adjacencies, analytics, product, care, agencies and vendors, to inform, influence and drive successful end-to-end campaign execution
• Drive a customer centric-focus on all messaging
• Collaborate with product marketing, content marketing, and sales to be customer-centric in messaging, identifying and addressing pain points, and communication
• Understand TeamViewer customers and use usage insights to improve targeting, segmentation, and end-to-end user experience to retain, renew, and convert customers
• Deliver weekly business results, analyses, and campaign wrap-up reports, and make recommendations for ongoing improvement and actions

Skills: Email Design, Campaign Execution, QA Testing, Project Coordination, Asset Management, Retention Marketing, Cross-Team Collaboration, Data Analysis

• Manage email coding schedule and asset delivery timelines.
• Modify existing email template designs (built-in and html paste), populate content, handle send and list management, and report results.
• Drive code evaluations of triggered and transactional campaigns to enhance ongoing communications and identify other areas of opportunity through the email platform for process optimization.
• Complete quality assurance checks on every email campaign.
• Communicate with the internal Email Marketing team and Database Marketing team members effectively to execute email campaigns.
• Develop HTML for emails upon receipt of creative assets from internal and external creative groups.
• Responsible for data management within the ESP as well as working with business partners to define and connect external data sources.
• Create HTML paste emails using HTML and inline CSS.
• Develop emails with responsive coding for mobile optimization.
• Develop the template system provided by Salesforce Marketing Cloud including content components.
• Perform testing of email communications and programs across multiple browsers or email clients.
• Be an active contributor to email development best practices.
• Collaborate with the email marketing team on developing presentations and communicating email strategies and performance with other teams across the organization.
• Work with the email team to develop more personalized communications by developing dynamic content areas that can be leveraged across campaigns and programs
• Set up email automation programs within Salesforce Marketing Cloud to allow the marketing campaign team to kick off user experiences.
• Foster and maintain good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels.
• Acts as a business partner by managing expectations and providing guidance and advice throughout the project duration.

Skills: Email Coding, HTML/CSS, QA Testing, Responsive Design, Data Management, Salesforce Marketing Cloud, Automation, Cross-Team Collaboration

• Develop and oversee digital CRM and Marketing communications across the ANZ Client Services team
• Ensure a seamless email campaign process from design and development through to launch
• Providing consultation and industry best practice advice to improve campaign performance, efficiency, and the customer's online journey
• Effectively manage, coordinate and develop trusted key relationships with prominent internal and external stakeholders
• Provide SME recommendations and support for the implementation and integration of new client email platforms
• Develop reporting capability and interpret/analyze channel performance and email deliverability report for delivery/presentation to the client
• Work with the internal production and support teams in Sydney, Bangkok and Nanjing to deliver existing campaigns and support the development of new campaigns (EDM) and landing pages
• Enhance the email development platform by fixing bugs, maintaining core functionality, and making upgrades when opportunities arise.
• Provide input on email development projects
• Design and code HTML emails and landing pages
• Test email layout across multiple devices using the various testing platforms
• Write clear quality code and perform test reviews

Skills: Email Development, HTML/CSS, Stakeholder Management, Campaign Management, Performance Analysis, CRM Integration, Landing Page Development, QA Testing

• Act as an SME for campaign operations, platform best practices and advise on improving the campaign effectiveness
• Gather and document business requirements and translate them into technical specifications
• Make well-informed segmentation and targeting decisions, tailoring communications messages to relevant target audiences and customer lifecycle
• Guide the preparation of data, segments, email creatives and other configurations
• Oversee the development, execution, and testing of campaign workflows
• Monitor and troubleshoot manual and automated campaigns and data activities in case of failures, and notify stakeholders of relevant outcomes, fluctuations, and plans
• Generate reports and dashboards indicating various performance metrics and KPIs
• Define process improvements and enable campaign automation to increase campaign efficiency
• Manage email deliverability, escalate issues, and work with the email service provider (ESP) to resolve issues
• Develop training material for various processes in marketing operations
• Working closely with Creative, Marketing, and Business Intelligence to gather all necessary information to execute development projects
• Designs and develops mobile responsive email marketing campaigns and templates using HTML, CSS, JavaScript and other technologies for placement into the ESP, Responsys
• Own readability and accurate rendering across all major email clients and devices

Skills: HTML/CSS, Campaign Automation, Data Segmentation, QA Testing, Email Deliverability, Stakeholder Management, Performance Reporting, JavaScript

• Develop online creative media to support email marketing campaigns.
• Send test emails to distribution lists for approval.
• Update code with requested changes
• Test/quality-check all links, images, product information, fine print and landing pages.
• Monitor and provide timely status updates to all applicable teams regarding project progress against the proposed plans.
• Strong in landing page development
• Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Complete all required training.
• Develop emails in HTML, incorporating visual elements such as images, GIFs and videos 
• Work with the design team to help produce creative assets for emails from scratch 
• Use automation and event tracking platforms such as Mixpanel or Sendgrid to create automated user life cycle campaigns 
• Create new processes to enable best-in-class email production, personalization, inbox placement, and customer engagement 
• Configure dynamic content elements to create personalized emails/notifications at scale 
• Ensure quality, consistency are enforced at all steps and across all assets, devices, clients 
• Develop and manage email template library

Skills: HTML/CSS, Email Automation, QA Testing, Landing Page Development, Dynamic Content, Project Management, Design Collaboration, User Lifecycle Campaigns

• Experience building out HTML email templates, specifically building HTML templates and email content blocks within ESP 
• Work with various ESP systems that use templates to pull in data 
• Have Cordial working experience 
• Create API data connections from Cordial to real-time data sources (such as web, mobile, CRM, etc) 
• Experience automating drip email campaigns and email triggers 
• Experience working with content management systems, specifically Sitecore, Magento, Shopify 
• Experience working with email template creation and email best practices 
• Experience/Have a technical understanding of JavaScript 
• Experience/Have a technical understanding of Rest 
• Experience/Have a technical understanding of HTML, CSS, SQL
• Ability to work independently and manage multiple projects under tight deadlines
• Experience operating within a complex environment
• Strong communication skills, proven ability to collaborate with multiple stakeholders

Qualifications: BS in Web Development with 4 years of Experience

• Strong written and verbal communication skills
• Ability to see a project through from start to finish, with keen attention to detail
• Ability to handle a variety of assignments and multiple deadlines simultaneously
• Experience in identifying and troubleshooting problems
• Strong analytical skills and ability to display information and data in a digestible manner
• Ability to make independent, reliable decisions
• Ambitious, with the ability to self-manage and initiate projects
• Adaptable and flexible working style, remaining calm under pressure, and adjusting comfortably to changing conditions and priorities
• Strong Microsoft Excel, PowerPoint, and Word skills
• Working knowledge of HTML/CSS
• Proficient SQL/Boolean query and database knowledge
• Experience in email marketing and eCommerce environment
• Strong awareness of cross-compatibility, usability, and email best practices

Qualifications: BA in Digital Media with 3 years of Experience 

• Great attention to detail, keeping code structure clean and consistent and making sure the email appears as close as the design
• A solid understanding of HTML and CSS skills and responsive email design
• Experience with Litmus or other email testing software
• The ability to hand code HTML email via Dreamweaver
• A good understanding of email coding best practices
• Know how to solve cross-browser compatibility issues
• Proficiency in the use of Adobe CC Apps and Dreamweaver
• Experience with Salesforce Marketing Cloud (SFMC) and with AMPscript code for personalization and dynamic content coding for email
• Ability to communicate progress, complete expected key results efficiently, and manage many projects
• Excellent written, verbal, and visual communication skills
• Proficiency in Microsoft Office Suite (specifically Excel, Access, and PowerPoint)
• Ability to work well under pressure and tight deadlines

Qualifications: BA in Marketing with 2 years of Experience 

• Strong understanding of HTML/CSS for responsive email
• Experience using Salesforce Marketing Cloud and Content Builder to deliver one-shot email deployments as well as reusable modules and templates
• Extensive experience using AMPscript for delivering personalized email builds
• Exposure to CloudPages, ideally to deliver interactive email modules via Content Builder
• Familiarity with interactive email technologies es. Liveclicker, Movable Ink
• Knowledge of email best practices ensuring deliverability and correct rendering across email clients and browsers
• Strong attention to detail and the ability to thoroughly QA work
• Awareness of the latest email trends
• Comfortable using Adobe Photoshop/Dreamweaver
• Experience using EM rendering tools es. Litmus
• Great time management and communication skills, working with other members of the CRM, Marketing, and creative teams to deliver campaigns on time.
• Familiar with agile project management platforms, such as Jira or Workfront
• Excellent project management, interpersonal, and communication skills
• Strong attention to detail

Qualifications: BA in Digital Media with 4 years of Experience

• Demonstrated mastery of email marketing concepts and metrics including code design and dynamic content generation
• Related work experience or equivalent combination of training and experience
• Must exhibit Intermediate-level HTML knowledge to code custom emails including design
• Strong understanding of SQL including building reports editing queries and troubleshooting issues
• Intermediate-level ability to write AMPscript that will generate multifaceted content in email campaigns utilizing Automation Studio Journey Builder Audience Builder and other sophisticated features of the platform
• Working knowledge of front-end web development to support landing pages
• Experience with responsive design website and email layouts
• Ability to code email and web pages using HTML5 and CSS3
• Ability to mentor and coach others
• Ability to construct multi-variant content journeys and reporting for advanced cross-channel campaigns
• Creation of lookup tables to improve complex design dynamic personalization and support increased variable content
• Staying current on accessibility in email Salesforce Marketing Cloud or Developer certification
• Thrive on staying current with email marketing news trends and industry-standard methodologies to identify ways to introduce efficiencies in the process and develop more scalable work

Qualifications: BS in Graphic Design with 5 years of Experience