• Evaluate client requirements based on the trading partner community.
• Perform EDI-related activities such as trading partner setup, unit testing and certification testing
• Work with SAP team members to jointly develop and maintain EDI map specification documents to support SAP business processes.
• Develop and maintain EDI maps using OpenText TLE or IBM Sterling Integrator.
• Manage EDI activities for client projects and provide status updates to project management.
• Provide support to existing client base by analyzing and resolving EDI help-desk issues.
• Develop training documentation for clients and conduct training sessions.
• Assist in the selection, design and implementation of an EDI System
• Analyze, design, develop, test, and implement new maps, business process, and interfaces for intercompany and customer-facing EDI
• Coordinate implementation and testing of new customers and new document types with third-party vendors
• Research, troubleshoot, and resolve issues that pertain to EDI documents and communications for external and internal customers
• Develop and maintain project and system documentation

Skills: Client Requirement Evaluation, EDI Setup, SAP Integration, EDI Map Development, Project Management, Help Desk Support, Training, Issue Resolution

• Develop rules and requirements for the implementation of new commercial data
• Ensure that commercial data is being received daily with any problem anomalies reported back to Trading Partners
• Troubleshoot ocean carrier-reported issues on the improper assignment of commercial data
• Identify and implement controls needed to ensure commercial data is being assigned properly and perform daily validations confirming that the data is ready for billing
• Perform daily and weekly analyses on commercial data
• Troubleshoot the root cause of issues and identify needed system enhancements in EDI receipt, data translation, and systematic derivation processes
• Establish relationships, maintain good rapport with ocean carriers and maintain contact lists
• Develop and maintain documentation on processes to be used for training
• Troubleshooting and resolution of data issues to establish quality, completeness, and timeliness standards
• Work with the Supervisor to maintain, revise, and improve commercial data and data cleansing process
• Responsible for daily, weekly, and monthly data certification and validation for billing
• Provide status report of all open issues weekly to the supervisor
• Investigate and report EDI Data receipt and processing issues to data supervisor

Skills: Data Requirement Development, Data Monitoring, Troubleshooting, Data Validation, Data Analysis, System Enhancement Identification, Relationship Management, Documentation Management

• Initial contact for troubleshooting inquiries, monitoring transmissions, and identifying opportunities to improve relevant processes.
• Perform processing validations and audits to ensure quality standards are being met
• Responsible for coordinating with other departments to prepare training material and/or reference documentation to keep staff up to date on technology and process changes.
• Provide technical support during and after the implementation for electronic data interchange applications.
• Respond to internal & external inquiries from clients, staff, vendors, payers, and providers regarding EDI issues with enrollment, claims, payments, and clearinghouse activities.
• Troubleshooting problems and deploying solutions to resolve issues.
• Conduct root-cause analyses to prevent problems and to recommend improvements.
• Research and stay current with industry standards and mandates.
• Provide EDI support for trading partners and internal users to resolve any operational or data issues including EDI translation errors, communication errors and document duplication
• Analyze EDI and data integration requirements from business partners and develop implementation plans
• Create and maintain trading partner configurations, documents and mapping
• Establish, document, and maintain EDI processes and procedures
• Monitor and continually improve EDI systems

Skills: Troubleshooting Inquiries, Processing Validation, Training and Documentation Preparation, Technical Support, Client and Vendor Communication, Root-Cause Analysis, Industry Research, EDI Support and Integration

• Assists Electronic Data Interchange admins in any functions where necessary.
• Conducts minor Electronic Data Interchange mapping enhancements and changes.
• Assists in the verification of communication connections.
• Tests transaction compliance between Electronic Data Interchange and customers.
• Contributes to documentation of Electronic Data Interchange analyst training manuals.
• Work closely with the business to enhance automation and improve user experience by refining translated data.
• Assist in the implementation of a new EDI application and integration with Microsoft Dynamics ERP (cloud based)
• Manage high volume of connections and trading partners
• Monitor EDI traffic for issues and address them
• Assist in onboarding of new partners (supply side or retail)
• Design, test and deploy new maps
• Manage mapping changes and testing with partners
• Communicate with internal stakeholders and external partners to resolve communication and data issues
• Research, troubleshoot, and resolve issues that pertain to the EDI application and escalate issues to the EDI administrator and software vendor

Skills: EDI Administration Assistance, EDI Mapping Enhancements, Communication Verification, Transaction Compliance Testing, Documentation Contribution, Process Automation Improvement, EDI Application Implementation, Trading Partner Management

• Analyze inbound customer data to determine the best way to integrate with WORKTERRA
• Develop tools to extract, transform, and load customer data
• Develop and document processes for loading customer data
• Validate the accuracy and completeness of all data input into WORKTERRA
• Gather business requirements, perform, analysis, and present findings
• Act as the primary point of contact with insurance providers to resolve issues related to EDI transactions
• Support the implementation and ongoing development and testing of electronic transactions
• Resolve customer queries and requests within SLA
• Identify, analyze, and manage EDI implementation from engagement to post go-live monitoring
• Track the progress of EDI implementation with different suppliers
• Keep stakeholders informed of EDI implementation progress
• Complete assigned activities to support projects
• Provide technical expertise and support for EDI communications
• Communicates account modifications to partners and internal users.
• Recommend and execute modifications to EDI systems in order to improve efficiency, reliability and performance.
• Maintains project status in the Track-it system.

Skills: Data Integration Analysis, ETL Tool Development, Data Loading Documentation, Data Validation, Business Requirements Gathering, EDI Transaction Issue Resolution, EDI Implementation Management, Technical Support for EDI Communications

• Work with the business to elicit and document business requirements.
• Partner with IT teams on the development of new EDI processes, maps and structures
• Lead information gathering on the business side, both with both internal and external customers to facilitate both development and on-going EDI processes
• Review error logs to identify and correct issues, involving the technical team as necessary
• Lead testing efforts on the business side of EDI implementations
• Produce SOPs and other required documentation for new and existing EDI processes
• Be responsible for keeping trading partner information updated and accurate
• Conduct training for internal customers
• Model Company core values
• Monitoring EDI systems and resolving failures
• Reviewing EDI transactions and applying resolution to data containing errors
• Working with the appropriate departments to resolve errors or failures

Skills: Business Requirements Elicitation, EDI Development, Cross-functional Collaboration, Error Resolution, Testing Leadership, Documentation Creation, System Monitoring, Training Delivery

• Support the business with EDI/API issues and promptly triage and resolve EDI/API issues.
• Onboard trading partners, develop maps, test & deploy maps.
• Maintain technical infrastructure, including setup of trading partner connections, maintenance of software and monitoring.
• Support EDI/API transactions, including diagnosis & resolution of partner issues and technical issues.
• Work cross-departmentally to ascertain which vendors can trade EDI/API documents.
• Set up new vendor EDI/API integrations utilizing SPS Commerce and 3rd Party providers.
• Responsible for the daily EDI/API processing, using 850, 997, 810, 856, 816, 850, 855, 860 transactions and working knowledge with 812, 820, 824 and 846 transactions.
• Connect to and support VAN integrations.
• Support team with setup of new customer EDI/API integrations during Customer Onboarding.
• Perform custom data mapping based on customer's 850, 860, 856, 810 and 855 specifications.
• Monitor failed document transactions, perform corrective actions.
• Perform EDI/API mapping implementations and review existing maps.
• Lead new document integrations across multiple partners.

Skills: EDI/API Issue Resolution, Trading Partner Onboarding, Technical Infrastructure Maintenance, Transaction Support, Cross-department Collaboration, Vendor Integration Setup, EDI Transaction Processing, Mapping Implementation

• Analyze and document business needs related to electronic data interchange.
• Develop, configure, test, maintain, and enhance EDI transactions to and from trading partners.
• Support day-to-day operations of EDI, including identifying any technical problems with sending/receiving transactions.
• Review electronic data received from providers/vendors to ensure presence and accuracy of critical data elements.
• Analyze and correct data issues related to inbound/outbound transactions.
• Implement new and updated existing Companion Guides and Trading Partner Agreements.
• Respond to ad-hoc data requests from the trading partners.
• Organizes transaction flows between internal and external systems.
• Documents transaction maps and flows.
• Maintain and update related documentation of policy and procedure.
• Creates reports to monitor data accuracy and statistics.
• Gathering EDI requirements and specifications
• Participating in EDI Design and Implementation
• Coordinate testing and quality control for EDI transactions

Skills: Business Needs Analysis, EDI Development and Configuration, EDI Operations Support, Data Accuracy Review, Data Issue Resolution, Companion Guide and Agreement Implementation, Ad-hoc Data Request Management, Transaction Flow Coordination

• Responsible for enrollment and claims source EDI processing and data reconciliation
• Review and action all enrollment source-specific reports
• Act as a health plan/client-facing partner, interfacing with both technical and non-technical contacts
• Produce test and production files and ensure all requirements are met prior to implementation programming
• Provide analysis, support, and guidance on complex EDI transfers covering enrollment and claims payments
• Review EDI processes and systems to improve the submission rate and the quality of each encounter with EDI
• Act as backup for teammates
• Triage incoming requests and questions from NetSuite users, and resolve or escalate to other subject matter experts including setting up, auditing, and troubleshooting wholesale customer order EDI integrations
• Train users and create and maintain user guides for NetSuite and other systems
• Create and maintain saved searches, reports, dashboards, reminders
• Perform user acceptance testing for system changes and customizations

Skills: EDI Processing, Report Review, Client-facing Interaction, Test File Management, Complex EDI Analysis, EDI Process Improvement, Triage & Troubleshooting, User Training

• Communicate as a liaison between internal and external IT and customers
• Answer and place calls and emails to customers, software vendors, and clients
• Document test cases and escalate appropriately when necessary
• Communication testing and changes to EDI platform
• Troubleshoot EDI issues via phone and email
• Analyze daily EDI and client reported support issues, determine root cause and apply corrective action
• Using root cause analysis, work with EDI and data teams to develop solutions to reduce support issues
• Training junior team members and providing Technical Support.
• Analyze and Suggest Process Improvements.
• Participate in and support system planning and the development of long-term strategic goals for systems and software in conjunction with company long-term strategies.
• Deploy solutions to serve the needs of the company's business requirements.
• Establish and deepen relationships with partners by understanding business objectives and providing exemplary support.

Skills: Liaison Communication, Customer Communication, Test Case Documentation, EDI Platform Communication, EDI Troubleshooting, Root Cause Analysis and Resolution, Training and Technical Support, Process Improvement

• Experience working with VANs
• Experience or willingness to learn EDI Sterling Gentran software suite
• Ability to read and interpret EDI documents
• Fundamental understanding of EDI data structure and flow
• Strong technical, analytical, and problem-solving skills
• Knowledge of the agile scrum development method
• Knowledge of Microsoft SQL
• Knowledge or desire to learn EDI Sterling Gentran software suite, batch scripting, and Windows job scheduling
• Familiarity with common communication protocols (FTP, SFTP, HTTP, etc.)
• Comfortable working with the Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Comfortable working in a group and individually

Qualifications: BA in Computer Science with 4 years of Experience

• Leadership and project management, including managing/developing staff, promoting teamwork and new ideas.
• Experience with using mapping software to map transaction sets, preferably using CLEO Clarify.
• Experience and working knowledge of database structures and business transactions.
• Experience working with Vans like GHX and setting up trading partners.
• Excellent communication, writing, and analytical skills.
• Experience and working knowledge of database structures.
• EDI and related experience, including a thorough understanding of EDI documents and specifications, standards, and practices.
• Working knowledge of EDI connectivity protocols and formats, including ANSI, X12 and EDIFACT.
• Hands on experience configuring and monitoring EDI systems and software preferred.
• Mapping experience would be considered a plus.
• Superior organization skills and attention to detail are essential skills for this position.

Qualifications: BS in Information Technology with 3 years of Experience

• Strong quantitative and qualitative analysis and problem-solving skills.
• Experience in gathering and analyzing business and technical requirements.
• Logical thinker and ability to conceive creative solutions
• Strong written communication and experience in process documentation
• Experience with the following EDI documents: 940, 945, 943, 944
• Working knowledge of communication platforms/tools such as Boomi / Ramp Systems.
• Experience with generating, processing, and transforming XML documents.
• Experience coordinating with customers during setup testing and implementation phases of EDI deployment.
• Experience working on B2B system integrations, preferably in Supply Chain.
• Proven ability to read and understand EDI data formats and structures such as X12, EDIFACT, XML, flat files, etc.
• Experience Reviewing, interpreting, and mapping EDI messages.
• Flexibility to handle multiple tasks and changing priorities
• Experience in collecting data from API sources
• Self-motivated and self-directed with the ability to effectively prioritize and multi-task
• Proficient in creating effective testing plans

Qualifications: BA in Business Administration with 6 years of Experience

• Proficiency with the Microsoft Office suite with Intermediate level experience in Excel.
• Previous experience with SQL and IT systems in general.
• Understanding and direct working experience with EDI or EDP files, including but not limited to x-12, xml, xls, csv, and web form.
• Excellent troubleshooting and problem-solving skills.
• Strong, well-developed interpersonal skills.
• Ability to successfully perform the job with little direct supervision.
• Previous experience working on multiple projects at once while maintaining a strong level of detail.
• Ability to establish project timelines and manage the process based on these guidelines.
• ANSI X12 knowledge REQUIRED. Ability to map, debug and understand the complexity of X12 transactions: 850, 855, 856, 810, 846, 832, 867, 870, 214, 215, 820
• Knowledge of ANSI X12 transactions and how they relate to customers, vendors, carriers, financial institutions
• Ability to communicate with business users AND technical contacts
• Knowledge of SQL, Unix and standard Windows applications will help.
• Knowledge of the AS2 process and how it works in relation to ANSI X12 transactions.
• IBM B2Bi (GIS) specific knowledge a BONUS
• Ability to self-manage while maintaining daily report of projects and support activities.

Qualifications: BS in Management Information Systems with 5 years of Experience

• Knowledge of ANSI X12 EDI standards
• Experience supporting 204, 990, 214, 210, 997 transaction sets (Preferred)
• Previous experience working with VAN’s, AS2, SFTP, and other communication methods.
• Excellent technical skills on the latest technology platforms.
• Understanding of basic coding principles and ability to modify an existing code base.
• Strong work ethic, with a fierce dedication to exceeding expectations.
• Impeccable organizational skills with the ability to multitask and deliver results under pressure.
• Ability to prioritize many different requests and handle changing priorities.
• Ability to communicate information to technical and non-technical end-users
• Proven track record of working well within a team environment
• Specific knowledge of M/S (2003) Server platform
• Experience installing, configuring, and maintaining EDI systems.
• Knowledge of EDI standard formats (ANSI X12, EDIFACT, etc.) and EDI translators.
• Comfortability with EDI Mapping

Qualifications: BA in Data Science with 4 years of Experience

• JDE One World and Gentran experience 
• Experience with SQL and DBU
• Experience with Microsoft Dynamics 365 for Finance and Operations application
• Experience with Data Formats, including EDI, X12, EDIFACT, Flat File, XML, CSV, JSON
• Strong understanding of Communication Protocols such as AS2, FTP, SSL, PGP
• Understanding of the Order to Cash process including warehouse and shipping
• Proficient PC skills, including Microsoft Word and Microsoft Excel; Office 365 experience desirable
• Excellent communication skills, both written and verbal
• Able to communicate, verbally and in writing, technical information regarding the status of issues to IT staff as well as internal customers in a language worded appropriately for the audience
• Ability to communicate with internal and external customers with issues or concerns clearly and concisely appropriate to the audience
• Experience utilizing C#, JavaScript, REST APIs, and SQL.
• Ability to perform the most complex computer tasks and operate various computer programs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables.

Qualifications: BA in Computer Science with 5 years of Experience

• Ability to comprehend the subject matter and present ideas in a manner that influences others to accept the idea
• Ability to resolve challenging application issues with minimal assistance
• Must execute an efficient course of action for the resolution of multiple customer issues
• Ability to significantly contribute to the troubleshooting effort of various issues at the same time
• Able to develop knowledge of Libbey’s EDI interfaces and application infrastructure. 
• Able to adhere to and advise others on processes and procedures.
• Able to Provide regular communication updates of statuses on issues
• Able to initiate or contribute to timely root cause analysis
• Ability to engage in and contribute to several initiatives in a concurrent fashion. 
• Work closely with all areas of IT to contribute to the planning and prioritizing of IT initiatives
• Knowledge of EDI processes and best practices
• Able to follow directions and complete assigned tasks on time

Qualifications: BS in Information Technology with 3 years of Experience

• Strong analytical, interpersonal, problem-solving, organizational, and time management skills
• Can work independently; is self-motivated and deadline-driven.
• Able to work on multiple concurrent tasks, both administrative and project-based
• Strong written skills for developing and maintaining system documentation.
• Able to translate business concepts to technical audiences and technical concepts to business
• Strive for quality and motivate others to do so as well.
• Flexible team player, able to work collaboratively with and through others, supportive of a cooperative work environment.
• Ability to communicate effectively with team members, customers, partners and IT and Business leadership.
• Background working on Agile/Scrum methodology teams.
• Knowledge of information technology operational support processes and methodologies as well as knowledge of best practices and procedures.
• Solid technical understanding of application development, system monitoring and building and deployment tools and techniques.
• An understanding of troubleshooting procedures and the ability to develop troubleshooting practices.

Qualifications: BA in Business Administration with 4 years of Experience

• Experience with SDLC and Agile methodologies, best practices standards for creating User Stories, Business Requirements Documents, and Change Requests
• Ability to problem solve using negotiation and listening skills
• Ability to use assertiveness when needed in decision-making
• An understanding of how system components enable business processes and the ability to communicate clearly to IT and business partners and to at all times be able to interact with others in an effective manner.
• Experience as an analyst in Systems, Business, and Data Analysis.
• Experience creating mapping documents between Healthcare EDI (ANSI X12) and internal data structures.
• Experience with the Health Insurance business.
• Competency in requirements elicitation from stakeholders, critical thinking, and systems analysis.
• Competency in understanding and documenting: use cases, user stories, system/process flows, system/business context diagrams, and business/systems requirements documentation.
• Experienced with defining system requirements and data mapping for Web services (SOAP and REST) including the ability to test and validate service call.
• Experience using query tools to interrogate DDLs to understand data model and do data analysis on a case-by-case basis.
• Able to write basic and complex SQL queries in PL-SQL and T-SQL against Relational Database technologies (e.g. Oracle, MS SQL Server).
• Experience working with closed-vendor solutions with the ability to dig in and quickly become a system SME.
• Experience in application support and troubleshooting in a multi-application environment.
• Unix/Linux/Windows Experience.
• Experience in Agile.

Qualifications: BS in Management Information Systems with 6 years of Experience

• Knowledge of Sea freight, Airfreight, Warehousing, and Customs Brokerage business
• Knowledge of EDI Standards (specially EDIFACT, ANSI X.12)
• Good knowledge of English language (reading, writing and conversation).
• Knowledge of PMI methodology
• Practical experience with XML and XSLT, communications protocols (FTP,AS2, HTTP) and ‘Value Added Network’.
• Experience using Mapping tool (Stylus, xslt)
• Knowledge of SOA (service-oriented architecture)
• Practical experience with of UNIX commands and UNIX scripting(ksh, awk,.pl).
• Practical experience with relational database management systems.
• Good communication skills, both verbal and written.
• Responsible and with an important capability to be organized.
• Experience in the health care domain including Medicaid, Medicare and Duals, preferably in managed care and/or population health technology solutions
• Knowledge of clinical and provider systems
• Experience working with standard HIPAA EDI applications that include EDI 278, 834 and other proprietary formats
• Experience using data formats like JSON, XML, BSON, CSV, TXT and EDI and structure into enterprise-scale databases

Qualifications: BA in Software Engineering with 5 years of Experience