• Supervision of staff in all areas of the hotel
• Supervision the closing of all areas throughout the shift
• Assisting in customer service in all areas
• Attending to a broad range of guest requests promptly
• Performing all cash handling/end-of-day checks
• Ensuring the high standards of hotel presentation/cleanliness
• Following all standard and local operating procedures for the Hotel
• Following all WH&S policies
• Working closely with the management team to promote the hotel facilities and maximize sales opportunities
• Performing all other reasonable duties as requested by management

Skills: Staff Supervision, Customer Service, Cash Handling, Cleanliness Standards, WH&S Compliance, Procedure Adherence, Sales Promotion, Team Collaboration

• Complete audits of service processes, identifying and assist rectify deficits
• Provide operational support including risk management, resource management, sales, and marketing
• Address concerns or complaints from customers as they arise
• Assist with administrative functions after-hours
• Develop teams including on-boarding of new employees, completing performance development reviews
• Provide ongoing coaching and constructive feedback
• Responsible for achieving the deployment SLAs.
• Responsible for leading and motivating a team of security personnel
• Ensure that the security team is fully engaged and supported to deliver a world-class customer experience and achieve daily, weekly, and monthly performance objectives.
• Deliver effective manpower and establishment plans to ensure that resources are adequate for the requirements
• Instill a customer-focused culture and a Service Excellence approach at the site level to deliver exceptional standards improving the customer experience.
• Responsible for the deployment of officers and working with account AOCs to achieve the required SLA performance.

Skills: Audit & Process Improvement, Operational Support, Customer Complaint Resolution, Administrative Support, Team Development, Coaching & Feedback, SLA Management, Security Team Leadership

• Ensure that policies and procedures are adhered to at all times and that any potential or actual problems are dealt with on time and reported to the appropriate Manager.
• Maintain the professional public image within the Centres and create the desired safe, informative, and friendly environment.
• Respond to, and deal appropriately with, customer complaints or operational issues that may arise and report to the appropriate Manager.
• Manage plant and equipment to ensure health and safety standards are met and undertake timely testing of the quality of water bodies.
• Actively contribute to the provision of a clean and safe facility, ensuring compliance with the relevant State and Local Government requirements.
• Facilitate the implementation and monitoring of OH&S Regulations and Dangerous Goods Storage and Handling requirements and other relevant legislation.
• Improve the overall guest experience during their stay.
• Supervise and direct the front desk team.
• Ensure that all colleagues are updated with the current hotel products and services.
• Monitor all arrivals and departures from a guest experience perspective.

Skills: Policy Adherence, Complaint Resolution, Safety Management, Compliance Monitoring, OH&S Implementation, Guest Experience, Front Desk Supervision, Staff Training

• Motivate the team to successfully achieve sales budgets and targets
• Achieve own sales budgets as a role model for the team
• Ensure all clients and guests visiting the showroom enjoy the same premium brand experience
• Ensure the post-sale experience continues to exceed client expectations
• Provide feedback and ideas for improvement to senior management
• Ensure the showroom presentation is to an impeccable standard at all times
• Assist with administrative tasks to check for accuracy and compliance.
• Attend mandatory training within the hotel and any other training that the hotel is providing that is relevant
• Work closely with the Operations Manager and other Departmental Managers in the operation of the hotel.
• Perform any additional administrative tasks as allocated by the Sales/Showroom or Operations Manager

Skills: Team Motivation, Sales Achievement, Client Experience, Post-Sale Support, Feedback & Improvement, Showroom Presentation, Administrative Accuracy, Training & Development

• Organize, monitor, and verify the work of the overall operational activity within all airside operations while maintaining the quality and compliance standards set by the Company and relevant customer airlines.
• Analyse issues and establish operational priorities for the day-to-day operation with the support of all relevant Department Managers to ensure a safe, secure, and on-time operational delivery.
• Responsible for the day-to-day operational oversight at YYZ Airport both above and below the wing.
• Lead by example whilst maintaining Health and Safety Standards and excellent working practices in line with company policy.
• Liaise with the Planning Team and monitor Daily Shift Plans.
• Perform monthly SMART inspections following station targets.
• Ensure that the service standards are maintained following the agreed Airline SLAs and that any deficiencies are reported immediately to the Manager of Airside Operations.
• Inform the Department Manager about any disciplinary action that should be taken for the relevant staff in case of misconduct.
• Promote a culture of safety in the workplace.
• Ensure that all customers are receiving the best customer care and that any complaints are dealt with effectively and efficiently

Skills: Operational Oversight, Issue Analysis & Prioritization, Airside Operations Management, Health & Safety Compliance, Shift Planning, SMART Inspections, SLA Adherence, Customer Care & Complaint Resolution

• Previous airline/aviation operational knowledge
• Extensive experience in Ground Handling and good understanding.
• Familiar with GOMs, Airline procedures, Airport procedures, and Airport legislation.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• KPI/SLA driven to meet customer expectations by delivering excellence.
• Computer literate, solid knowledge of MS Office as well as other related programs.
• Strong problem-solving and communication skills.
• The ability to actively manage, develop, and motivate a team of operational staff
• Have excellent verbal, written, and IT communication skills
• A passion for the industry demonstrated through continuous professional development

Qualifications: BA in Public Relations with 4 years of Experience

• Previous experience in a similar role in a busy 3- or 4-star Hotel
• Hold a hotel and catering management qualification
• Experience working with food and beverage departments
• Must have excellent people skills
• Must be able to work as a part of the team
• Possess excellent business-like presentation
• Be proficient in computer skills
• Must possess excellence in customer service
• Have the ability to organize and plenty of initiative
• Excellent interpersonal and communication skills with fluent English

Qualifications: BA in Hotel and Restaurant Management with 1 year of Experience

• Demonstrated strong leadership skills
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to coach employees of all levels and abilities
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organizational skills
• Immaculate personal presentation and service
• Previous hospitality working experience
• Statutory licenses of RSA and RSG
• Demonstrated experience in bar and gaming operations
• Experience in conflict resolution and employee engagement

Qualifications: BA in Tourism Management with 3 years of Experience

• RLSS National Pool Lifeguard Qualification
• First Aid at Work Certificate, or the willingness to gain qualification
• The ability to develop and motivate a team of staff
• Experience of day to day management and being responsible for an area of income
• Knowledge and understanding of business and budgetary performance
• Experience in problem-solving, customer service, and staff management
• Experience working in a Duty Management or similar role
• To be able to work flexibly with a level of autonomy and decision-making confidence
• Able to think on your feet and respond to variable demands.
• Excellent verbal, written, and IT communication skills

Qualifications: BA in Event Management with 2 years of Experience

• Experience working in a tele/data communications environment
• Experience working in an Escalation/incident Manager Role
• Good understanding of Network Solutions (Voice/Data)
• Ability to meet the customers’ needs in line with the business requirements
• Must focus on the objectives and the required outcomes of the processes while delivering a service
• Work with a cooperative and positive attitude in a group setting to achieve common goals
• The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
• Ability to comprehend and systematically organize the various aspects of a problem or situation
• Taking responsibility and taking care of the consequences of making a decision
• Acting in advance of a future situation, e.g. making things happen, putting energy into solving the situation
• Must have excellent customer care skills

Qualifications: BA in Hospitality Management with 5 years of Experience