DUTY MANAGER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Updated: Mai 29, 2025 - The Duty Manager has experience managing operations at 3-star and 4-star hotels, with extensive knowledge of the food and beverage industry and current innovations. This position is skilled in multitasking across various hotel departments, holding certifications in HACCP and First Aid. The manager is also proficient in front office systems, event management, and team leadership, ensuring smooth daily operations and guest satisfaction.
Essential Hard and Soft Skills for a Standout Duty Manager Resume
- Operations Management
- Staff Scheduling
- Budget Management
- Conflict Resolution
- Performance Monitoring
- Health and Safety Regulations
- Inventory Control
- Technical Troubleshooting
- Compliance Management
- Report Generation
- Leadership
- Communication
- Problem-Solving
- Time Management
- Decision Making
- Adaptability
- Teamwork
- Customer Service
- Conflict Resolution
- Attention to Detail
Summary of Duty Manager Knowledge and Qualifications on Resume
1. BA in Business Administration with 5 years of Experience
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- In-depth knowledge of the hotel, leisure, or service sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient, and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property
- Have a proven track record in cost control
2. BA in Hospitality Management with 3 years of Experience
- Previous supervisory experience within the Hotel or Hospitality Industry within a large and fast-paced F&B-oriented hotel.
- Excellent customer service skills, and live to surprise and delight guests.
- Have a passion for working in the Hospitality Industry
- Be able to make a positive impact on the culture of the team through a positive can-do attitude.
- Have a mature and pleasant manner for dealing with customers and team members alike
- Be able to maintain a calm, cool, and pleasant demeanor when under pressure.
- Be a role model regarding the completion of duties and have excellent grooming and hygiene standards.
- Must be an excellent communicator in written and spoken forms.
- Have a keen eye for details and be relentless in the pursuit of the hotel being spotless every day for guests.
- Opera Cloud and Micros skills
3. BA in Operations Management with 2 years of Experience
- Experience as an Operations Manager/Senior Operations Manager within a busy 3-star/4-star hotel property.
- A strong knowledge of the food and beverage industry and the new initiatives/innovations taking place within the industry.
- Must be HACCP trained.
- Must be able to multi-task and be willing to help out where required in all areas of the hotel.
- Previous experience working with a hotel front office system
- Previous experience working within food and beverage, conference and banqueting, and events.
- Hold a current First Aid Certificate
- Strong people management skills, with excellent communication skills.
- Must be able to work as part of a team and on own initiative.
- Must be available to work early/late shifts.