• Lead the effort to design, implement and administer all Spoonflower benefit plans
• Audit plans to ensure data is accurate and up to date. 
• Oversee vendor file feeds and data file reviews.
• Introduce benefit plans to applicants and newly eligible employees. 
• Manage new employee benefits eligibility calendar, coordinate sessions 
• Track and follow up on new employee enrollments/missing paperwork.
• Research, resolve and address employee’s benefit inquiries
• Communicate findings and recommendations/resolutions to employees, SVP HR and/or leadership
• Answer questions and concerns while educating employees on changes to their health, dental, and vision benefits.
• Process benefit enrollments and terminations and ensure employee changes are completed in a timely and compliant manner. 

Skills: Benefits Administration, Plan Management, Vendor Oversight, Employee Onboarding, Compliance Auditing, Enrollment Coordination, Conflict Resolution, Communication Skills

• Manage annual renewal and open enrollment process to include employee communications and training.
• Leave paperwork and ensures medical certifications and return to work paperwork are received by the deadline. 
• Understand how medical plan is utilized and research new plan designs to remain current with strategy of providing an above average benefits program.
• Manage all benefits compliance issues and obligations. 
• Remain current with pending and future benefit law changes and regulations. 
• Make recommendations on potential changes to plan design based on regulatory changes.
• Ensure Spoonflower’s 401K plan is fully compliant at all times. 
• Manage annual audit, administration and 5500 reporting. 
• Ensure employee deferral changes are included in payroll.
• Tracks part-time employee hours worked in order to maintain compliance with the Affordable Care Act

Skills: Enrollment Management, Leave Administration, Benefit Plan Research, Compliance Oversight, Regulatory Monitoring, Plan Design Analysis, 401K Compliance, Audit Coordination

• Develop all ACA policies and communications materials for leadership and staff. 
• Ensure all required ACA reporting is handled by payroll provider. 
• Ensure annual PCOR fees are processed and paid. 
• Ensures COBRA administration is processed in compliance with all applicable regulations.
• Responsible for providing professional, knowledgeable, and sensitive benefit plan education and support to employees 
• As an advisor and subject matter expert to the company and employees on benefits related matters.
• Ensure employees understand how to utilize resources and tools available to them in order to maximize coverage and minimize out of pocket expenses. 
• Create and deploy training programs for all benefit offerings. 
• Design and implement communication programs to enhance the value of benefit programs and increase employee understanding and engagement.
• Maintain benefit plan documentation including plan documents, policies and Employee Benefits Handbook.

Skills: ACA Policy Management, Reporting Oversight, Fee Administration, COBRA Compliance, Benefit Education, Advisory Support, Resource Utilization, Communication Design

• Serve as a subject matter expert on all aspects of employee benefits
• Provides guidance on policy and plan interpretation.
• Review vendor and service provider invoices, ensuring they are accurate each month and any needed adjustments and reconciliations are taken care of. 
• Conduct benchmark analysis to identify trends in industry and competitors to provide a competitive benefits program.
• Ensures all SPD documents are up to date, stored and shared appropriately.
• Develop and maintain cohesive broker and vendor relationships
• Establishes relationships with benefit carriers and responds to all benefit related requests and inquiries. 
• Acts as key contact for benefit vendor requests for administrative items.
• Serve as a liaison to benefit carriers, brokers and vendors to address escalations and identify changes to design and process.

Skills: Benefits Expertise, Policy Interpretation, Invoice Review, Reconciliation, Benchmark Analysis, SPD Management, Vendor Relationship Management, Carrier Liaison, Escalation Resolution

• Lead the communication process to all leave stakeholders.
• Manage the day to day administration of benefits ensuring enrollments are completed
• Manage the benefits and wellness communication strategy
• Conduct ad-hoc and comprehensive job studies.
• Manage the equity-based compensation program
• Administering documentation, amounts and compliance related items.
• Assist with design of new compensation programs
• Manage the annual open enrollment cycle, interfacing with other members of the HR team, vendors and other parties.
• Partner with the broker and counsel to ensure compliance with state and federal regulations
• Manage the leave of absence process, ensuring leaves are complaint with all applicable state and federal law. 
• Participate in compensation surveys, ensuring appropriate jobs are mapped to proper external roles.

Skills: Leave Communication, Benefits Administration, Wellness Communication, Job Studies, Equity Compensation Management, Compliance Administration, Compensation Design, Enrollment Management

• Manage vendor relationships to ensure timely, accurate, and compliant administration of assigned benefit programs 
• Work collaboratively with local and regional Human Resources, Payroll
• Use proficient understanding of plan design and administrative procedures to drive constant improvement
• Monitor compliance with formal policies, review exception requests and make appropriate recommendations.
• Serve as primary contact/representative for sensitive and escalated employee concerns, appeals and claims.
• Interpret and administer leave programs and policies in accordance with applicable federal and state laws
• Develop, plan and manage complex projects related to the implementation of new or updated federal, state or local paid leave 
• Partner with People Analytics team to develop analysis of key program metrics to understand trends
• Develop and execute a comprehensive communications and marketing plan for all leaves
• Create and provide training for employees, managers, HR stakeholders, and external suppliers.

Skills: Vendor Management, HR Collaboration, Plan Optimization, Compliance Monitoring, Issue Resolution, Leave Administration, Project Coordination, Communication Planning

• Advise executives and HR Business Partners on all issues related to Compensation & Benefits.
• Implement an international compensation system including a comprehensive modern benefit plan for employees 
• Competent consulting of executives during the implementation process
• Continuous market and competition monitoring as well as benchmark studies in Compensation & Benefits
• Implementation and definition of salary bands and grading structures
• Support in the creation of uniform job descriptions and in the evaluation of roles
• Planning, implementation, and coordination of the annual salary review
• Design, independent implementation, coordination as well as further development of all compensation processes taking place
• Participating in general retirement benefits strategic initiatives
• Attending industry conferences, completing and gathering survey results
• Analyzing emerging trends and applicability to Roche/Genentech
• Recommending pilot opportunities, understanding geographical and/or persona based benefit solutions.

Skills: C&B Advisory, Global Comp, Exec Consultation, Market Benchmarking, Salary Design, Job Description, Salary Review, Comp Process

• Develops, implements and manages all benefit programs 
• Ensures that benefits offerings are optimized while concurrently minimizing expenses.
• Develops and manages all benefits pricing models and manages the overall expense of all benefit offerings. 
• Provides technical expertise and guidance during the course of union negotiations.
• Works with Finance to review the company-wide benefits budget and is flexible to accommodate changes.
• Develops and maintains vendor relations with all providers and consultants, ensuring that vendors are delivering to company standards.
• Provides technical guidance and advice on ERISA matters and all compliance issues.
• Leads auditing efforts of company programs to ensure regulatory compliance
• Working with auditors, consultants, and team to achieve satisfactory results.
• Leads a team of professionals in the delivery of all benefits, utilizing state-of-the-art technology. 
• Provides team members with coaching and counseling.
• Acts as the lead for all benefits communication program development

Skills: Benefit Program Management, Cost Optimization, Pricing Model Development, Union Negotiation Support, Budget Review Collaboration, Vendor Management, Compliance Guidance, Auditing Leadership

• Lead, develop, implement, and maintain benefits practices, policies, procedures, and objectives
• Support an employee-oriented culture and performance-driven workforce
• Emphasizes empowerment, quality, continuous improvement, and goal attainment.
• Responsible for the oversight and creation of benefits policies, processes, and metrics 
• Support the achievement of the department`s and the organization's business goals.
• Oversee the implementation of benefits programs through Human Resources staff. 
• Identify opportunities for improvement and resolve problems.
• Provide consulting and build strong relationships with senior leadership, stakeholders, and employees
• Ensure alignment between the needs of the business and the needs of people.
• Manage all resources to ensure timely, effective and proactive handling of stakeholders needs.

Skills: Benefits Leadership, Culture Support, Empowerment Advocacy, Policy Oversight, Goal Alignment, Program Implementation, Problem Resolution, Stakeholder Management

• Partner with internal stakeholders such as HR Partners, Legal, and Finance teams 
• Coach and develop others by delivering continuous feedback 
• Ensure a productive performance management process in order to achieve business unit goals. 
• Handle performance issues through the performance improvement process.
• Ensure compliance with all state/province and federal guidelines and file required legal and year-end reports
• Manage all employee leaves and communicate implications to HRBP team and employees directly  
• Oversee reconciliation and payment of all employer paid premiums for benefit plans 
• Maintain all benefit plan documentation and manage employee-facing materials and communication
• Respond to benefit-related questions from employees with an exceptional customer service focus
• Stay up-to-date on industry trends and make recommendations for ongoing enhancements to plans

Skills: Stakeholder Partnership, Coaching, Performance Management, Issue Resolution, Compliance Management, Leave Administration, Premium Reconciliation, Documentation Management

• Experience in a supervisory or managerial capacity
• Strong communication, interpersonal, and management skills
• Experienced in Workday and the Workday Benefits module
• Extensive knowledge of benefits packages, policies, and legislation
• Strong MS Excel and PowerPoint skills
• Experience negotiating with vendors
• Experience with retirement and health & wellness programs
• Exceptional verbal and written communication skills
• Track record of performing well against tight deadlines
• Ability to function autonomously and partner with a team
• Experience in increasing responsibility in employee benefits, wellbeing, and leave of absence with a large multi-state organization

Qualifications: BA in Human Resources Management with 5 years of Experience

• Confident in making decisions under challenging circumstances
• Confident in balancing risk in order to improve quality and services.
• Strong commitment to safeguarding vulnerable customers.
• Professional and proactive approach.
• Proven experience in managing housing and asset management activity in a complex business environment.
• Strong communication skills, both oral and written.
• Excellent eye for, and attention to, detail.
• Ability to work effectively with staff and customers throughout the organisation. 
• Ability to create and deliver presentations and write competent reports.

Qualifications: BA in Business Administration with 3 years of Experience

• Knowledge IT literate and how to use Microsoft office suite.
• Positive can-do attitude and flexible approach.
• Able to build effective professional relationships with colleagues at all levels of the business
• Knowledge of the housing sector relating to maintenance and construction
• Ability to manage and lead a team in dispersed geographical locations
• Experience in procurement and contract management
• Self-driven, accountable and embracing change and opportunity.
• Good understanding of the welfare and benefit system, entitlements and referral pathways.

Qualifications: BA in Organizational Psychology with 2 years of Experience

• Experience in a Benefits role, with deep expertise in benefits design and negotiation
• Experience in a dynamic fast-growing technology company. 
• Having worked in a highly matrix environment 
• Ability to forge great relationships both within and outside the People team.
• Skilled at business-oriented approach to problem solving and thriving in a fast-paced environment.
• Ability to demonstrate sound judgment in working through complex transactions
• Ability to analyze, problem solve and communicate observations and recommendations.
• Strong project management, communication, listening and presentation skills
• Experience with change management and organization transformation 
• Strong business acumen and strong interpersonal skills

Qualifications: BA in Public Administration with 4 years of Experience

• Able to structure and analyze data, develop insights, and formulate an aligned approach and plan
• Deep knowledge of government regulations and requirements with established network of resources to remain current on market changes
• Specialized depth of expertise in health & welfare benefits with exposure to retirement plans
• Highly approachable, supportive, and empathetic. 
• Superior written and verbal communication skills
• Demonstrates initiative and drive, self-motivated, organized, and detail oriented
• Capability to thoughtfully plan and simultaneously manage multiple projects
• Experience working in a healthcare, Union environment for a medium sized organization
• Employee benefits related experience in mid-sized organization 

Qualifications: BA in Labor Relations with 7 years of Experience

• Commercially aware and able to negotiate terms of business
• Financially savvy and able to ensure fees are correct
• Knowledge of employee benefits administration at a large, complex, and international scale.
• Back office and administration experience, HR admin background preferred.
• Able to work in a matrixed environment with international stakeholders.
• Able to handle different jurisdictions, a large number of providers
• Ability to build strong, successful partnerships.
• Highly organized and detailed oriented 
• Able to manage data effectively.
• Fluency in English, both written and spoken.

Qualifications: BS in Finance with 3 years of Experience

• Proven experience working in a global service environment.
• Experience with Benefits and Benefits Administration
• MUST have experience working for a publicly-traded company
• Progressive attitude, energetic, and enthusiastic, committed to building a great work culture
• Excellent and up to date knowledge of benefits and benefits administration
• Must come with managerial experience within benefits space
• Must have excellent customer service skills
• Detail-oriented, deadline-driven
• Comfortable being in a fast-paced, hands-on role
• Comfortable collaborating with various teams across the firm

Qualifications: BS in Accounting with 5 years of Experience

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication and time management skills.
• Expertise in management and administration of benefits and leave programs in multiple states required.
• Knowledge of best practices and processing requirements relating to leave management.
• Current with new benefit developments and industry trends.
• Understanding of applicable requirements, regulations, and federal and state laws relating to employee benefit programs and leaves of absence.
• Knowledge of benefit plan administration and management, ERISA, ACA, HIPAA and IRS regulations required.
• Experience working with and managing multiple vendors and suppliers, including benefit/insurance brokers.
• Demonstrated ability to lead projects from concept to implementation and concisely communicate complex information.
• Demonstrated experience managing contracts in collaboration with Procurement, IT Security/Data Privacy and Legal teams.

Qualifications: BS in Management with 6 years of Experience

• Ability to properly handle confidential and sensitive information and materials
• Understanding and application of HIPAA protocols required.
• Ability to effectively articulate administrative and documentation requirements, enrollment processes, and eligibility and leave policy information to employees and managers.
• Excellent Microsoft application skills (Word, PowerPoint, Excel, Outlook).
• Experience in automated benefits environment and with implementation and maintenance of benefits administration technology and tools desired.
• Ability to balance being a strong team player and working independently.
• Experience working in a team environment with a strong sense of urgency.
• Detailed oriented and proficient in conducting research and gathering and utilizing content from multiple sources.
• Experience benefits consulting and/or benefits and leave administration.
• Professional HR certification such as CEBS, CBP, PHR or equivalent

Qualifications: BS in Health Administration with 4 years of Experience

• Strong presentation, negotiating and conflict resolution skills.
• Proficient in microcomputer, word processing, spreadsheet and database applications.
• In depth knowledge of employee benefit plan designs and operations.
• In depth knowledge of governmental regulations relating to employee benefit plans, particularly FMLA, ERISA, HIPAA, COBRA and the Internal Revenue Code.
• Strong, proven supervisory skills working in a team environment.
• Accounting/financial knowledge with the ability to analyze, compare, and present complex financial and statistical data orally and in writing.
• Working knowledge of HRIS systems, database capabilities, and input/output capabilities.
• Experience in a generalist/business partner role to include all facets of Human Resources 
• Demonstrates integrity, ethics, accountability, responsibility, initiative and teamwork at all times
• Excellent written and verbal communication skills with ability to convey complex issues in lay terms.

Qualifications: BS in Finance with 2 years of Experience