• Update employee records and maintain employee benefits files
• Assist with general HR issues and special projects 
• Test new business processes, system modifications and updates
• Invoice reconciliation and processing monthly, for approval.
• Manage information transfer from various carriers to internal systems.
• Remain up to date with all laws and regulations surrounding the benefits program
• Organize benefits programs, including enrolling new employees and managing changes, terminations and disability
• Coordinate the annual open enrollment process and handle all related logistics and inquiries
• Act as the primary point person for vendors, third-party administrators and employees
• Participate in the development of data governance guidelines, process documentation, HR team training, and process improvement

Skills: Records Management, Benefits Administration, HR Assistance, Process Testing, Financial Administration, Information Management, Compliance Knowledge, Communication

• Manage the administration of all employee benefit programs
• Handle all leave plans, workman's compensation, FMLA and LOA
• Handle employee questions regarding benefit plans and leave
• Oversee and ensure compliance with all health and wellness programs
• Administrate all employee benefit plans including medical, dental, vision, flexible spending, life, and disability insurance, 401(k).
• Respond to employee questions/concerns regarding benefits-related matters in a timely, professional manner.
• Apply sound judgment and escalate inquiries to senior managers within the department 
• Track and provide quality control for new enrollments and changes to benefits due to life events.
• Various administrative tasks such as updating materials, meeting scheduling, ad hoc team projects, etc.
• Documenting and maintaining administrative procedures, and ensuring laws and regulations comply. 

Skills: Benefit Administration, Leave Management, Compliance Oversight, Communication, Quality Control, Problem Escalation, Administrative Proficiency, Documentation

• Administering employee benefit programs, and solve employee benefit inquiries. 
• Managing open enrollment process and benefit plan transfers.
• Preparing materials and presenting benefit plan information/changes to employees. 
• Setting up new hire benefits, and maintaining vendor contact.
• Managing leave of absence requests and claims. 
• Managing worker's comp benefit claims and any other internal incident reports. 
• Responsible for responding to all unemployment claims. 
• Understanding, administering, and educating employees on retirement plans.
• Working knowledge of all application state and federal laws and regulations.
• Managing PTO setup and tracking according to the company's policy.
• Processing monthly billings from providers, and implementing new benefit incentives. 

Skills: Benefit Administration, Customer Service, Project Management, Presentation, Vendor Management, Leave Management, Claims Administration, Retirement Plan

• Review, reconcile and process monthly health and welfare vendor invoices with payroll
• Ensure that the employee’s preference of contributions is entered into the payroll system and remitted timely
• Be the point of contact for and complete the annual 401(k) audit.
• Send out monthly reminders to Team Leaders for performance evaluations.
• Assist in the completion of compensation/benefit surveys and external market reviews.
• Assist with the administration of the Worker’s Compensation program
• Being the liaison between the employee and the Safety Department, the Claims Adjuster, and the Case Manager.
• Responsible for keeping all employee information current for all group benefit programs
• Serve as the point of contact for all employee communications regarding benefits
• Ensure that the carriers receive the enrollment information and that all data is correct.

Skills: Attention to Detail, Data Management, Communication, Organization, Compliance Knowledge, Analytics, Problem-Solving, Benefit Administration 

• Create clear communications about deadlines and the open enrollment process
• Work and negotiate with insurance companies and vendors
• Manage enrollment for medical/healthcare and retirement plans
• Help with other benefits needs including COBRA, updates, rollovers, disability, terminations, etc
• Ensure that new employees receive the health insurance information, including the Summary of Benefits coverage
• Ensure compliance with all applicable mandatory and statutory regulations
• Managing and overseeing monthly and annual payroll processes for benefit plans
• Assisting with internal and external audit requests
• Reviewing and advising on existing processes and procedures
• Provide Benefits support to HR partners and employees

Skills: Communication, Negotiation, Benefits Administration, Compliance Management, Payroll Administration, Audit Preparation, Process Improvement, Customer Service

• Daily administration of employee benefits including medical, dental, pension
• Respond to and ensure timely resolution of employee inquiries
• Maintain enrollments, changes, and terminations both internally and with providers
• Liaise with external providers, vendors, and benefits brokers
• Develop, maintain, and deliver benefit communications including employee onboarding, annual enrollment, intranet sites, and other initiatives
• Perform audits and reconciliation of benefits-related enrollments, billing, and data to ensure accuracy
• Assist with leave of absence and compliance with local regulations
• Partner and collaborate with other members of People Operations as well as cross-functional teams
• Support the Benefits Manager in the day-to-day operations of all benefit programs including Health, Risk and Pension
• Create and maintain accurate employee benefit records and files and update while reconciling benefit invoices monthly. 

Skills: Benefits Administration, Customer Service, Issue Resolution, Data Management, Vendor Management, Audit and Reconciliation, Leave of Absence, Teamwork

• Enter rate changes and premium updates in all systems. 
• Work with the HR team to answer employee questions or concerns and help resolve issues regarding benefit coverage. 
• Process employee enrolments, changes, and terminations on various benefit plans. 
• Track participation, enrolment dates, withdrawals, and terminations on the Company’s group RRSP. 
• Request benefit enrolment cards, booklets, and other documents from various benefit plan providers. 
• Create reports for the Merit benefit plan and submit employees’ hours monthly. 
• Ensure that selected benefits are provided for part-time employees
• Calculate and process group benefit adjustments including all applicable deductions
• Calculates vacation entitlement, sick bank credits, and service dates for part-time/temporary members
• Assist other section members and perform typical duties inherent to the position.

Skills: Data Entry, Communication, Administration, Record Keeping, Documentation Management, Report Generation, Part-Time Benefits, Analytics

• Receive and process pension and benefits-related documents
• Prepare, reconcile and forward payment for monthly billings and premiums arising from group insurance benefits and/or out-of-province medical plans.
• Prepare and reconcile spreadsheets for retired members to collect monthly benefit premiums for the coverage.
• Maintain an up-to-date knowledge of related agreements, policies, procedures and legislation. 
• Provides information advice and problem-resolution to active and retired members on matters dealing with pension and benefits.
• Maintain regular contact with insurance carriers as it pertains to benefit claims and MVA.
• Monitor, audit and communicate sick bank balances impacting a member’s remuneration.
• Complete and forward to OMERS a comprehensive, detailed annual report
• Determine group benefit entitlements for all part-time/temporary members by extracting, analyzing and verifying the hours worked. 
• Partner with HR Business Partners, HR Operations team, Payroll team to upgrade operation efficiency and employee experience

Skills: Administrative Proficiency, Financial Management, Data Analysis, Legislative Compliance, Customer Service, Vendor Management, Reporting, Documentation, Collaboration

• Supporting and improving benefits operations of multiple counties in the EMEA region
• Effectively communicate and collaborate with vendors by strictly adhering to the contract and SLAs
• Develop relationships with local authorities if needed regarding Taxes, Social Security
• Responsible for accurate, on-time, benefits data delivery, collection and execution
• Supporting benefits process design, communications, etc
• Administer benefits operations and provider invoices process
• Research, analyze and make recommendations on potential areas for improvement
• Participating in the delivering benefits-related projects
• Prepare reports to support activities such as mass mailings.
• Maintain benefits sections in booklets, on the intranet portal and in the Workday system. 

Skills: Benefits Operations, Communication, Government Relations, Data Management, Process Improvement, Administration, Project Participation, Reporting

• Oversees group health and welfare benefits plan day-to-day administration 
• Professionally communicates with internal partners and benefits vendors
• Ensure the plan member records are accurately maintained. 
• Support the Human Resources Team with member inquiries relating to the benefit programs offered.
• Regularly conducts data audits, and reviews the data discrepancies and errors in Workday and data integration files. 
• Works with all stakeholders to make the appropriate updates.
• Update and configure the Workday system with benefits plan changes and renewal premium rates.
• Develops employee communications materials related to the benefits program. 
• Responsible for documenting all administrative procedures.
• Monitors and coordinates with the appropriate stakeholders regarding all non-occupational disability cases.

Skills: Benefits Administration, Communication, Data Management, Customer Service, System Administration, Documentation, Disability Case Management

• Ability to communicate effectively including verbal and written communication skills
• Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem-solving skills
• Strong computer skills with the ability to navigate multiple software applications
• Ability to write reports, business correspondence, and procedure manuals. 
• Able to effectively present information and respond to questions from employee groups and managers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Working knowledge of health and welfare and/or defined benefit pension plans
• Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel, and Word)
• Ability to work in a multi-tasked environment and prioritize and organize work
• Ability to understand and follow oral and written instructions

Qualifications: BA in Human Resources Management with 6 years of Experience

• Knowledge of ERISA, DOL, and IRS regulations as related to employer-sponsored benefit plans
• Excellent verbal and written communication skills.
• Ability to analyze reports and data, prioritize tasks to meet deadlines
• Flexibility and adaptability to changing work priorities, workflow, and work assignments
• Ability to follow retirement plan policies and guidelines ensuring conformance with company and governmental requirements
• Intermediate to advanced knowledge of Excel, Word, and various applications including HRIS technology
• Able to work independently with minimal supervision and make sound decisions based on policy/company practice
• Possess strong organizational and time management skills
• Able to maintain confidential information and work in a fast-paced environment.
• Ability to solve new or existing problems and deal with a variety of situations. 

Qualifications: BA in Business Administration with 2 years of Experience

• Strong knowledge of benefit regulation and law compliance and policy development and implementation.
• Excellent interpersonal skills and ability to effectively communicate at all levels of the organization.
• Strong communication skills, both written and verbal
• Ability to analyze data to make decisions and/or recommendations that impact the business
• Demonstrated sensitivity to confidential materials/issues
• Benefits administration or human resource work experience
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficient in Microsoft Office, BenefitFocus Marketplace, and Ultipro systems. 
• Proven success in a fast-paced environment
• Ability to read, analyze, and interpret general business periodicals, professional journals, etc.

Qualifications: BA in Psychology with 4 years of Experience

• Working knowledge of specialized practices, equipment, and procedures.
• Strong analytical skills with attention to detail, must be accurate and thorough. 
• Ability to understand, evaluate, and make recommendations for process improvements.
• Excellent organizational skills and time management skills.
• Excellent communication skills both written and verbal. 
• Ability to communicate with employees at various levels in the organization.
• Computer proficiency and aptitude with spreadsheets
• Experience with MS Excel, Word, PowerPoint, Outlook, and ADP HRIS.
• Ability to read and interpret documents and contracts.
• Exhibit good professional ethics consistently.

Qualifications: BA in Health Administration with 5 years of Experience

• Working experience in Human Resource Management or Business Management
• Experience supporting a Human Resources department.
• Extensive knowledge of employee benefits and applicable laws.
• Possess strong computer skills in MS Office, including Microsoft Word, TEAMS, Excel, and Outlook.
• Requires strong communication and interpersonal skills to effectively interact with different departments 
• Committed to providing outstanding customer service and professionally representing Shared Services.
• Ability to take technical direction and feedback from various sources.
• Able to identify and escalate non-technical issues to the immediate Supervisor.
• The ability to prioritize work, meet stringent deadlines, balance multiple tasks and work in a team environment.
• Strong organizational and problem-solving skills with consistent attention to accurate detail.

Qualifications: BA in Communications with 3 years of Experience

• Human Resources experience with a focus on benefits administration. 
• Foundational knowledge of, and experience with, benefits administration and regulations.
• High-caliber energy, initiative, and resourcefulness.
• Customer service and continuous improvement mindset.
• Team player with sound relationship-building skills. 
• The ability to interface with all levels of staff, and collaborate with the payroll department is critical.
• Excellent verbal/written communication and time management skills.
• Self-starter with the ability to work independently.
• Ability to coordinate multiple activities and change priorities while meeting required deadlines.
• Tech-savvy with proficiency in Microsoft Office suite, HRIS systems, and report writing.

Qualifications: BA in Finance with 2 years of Experience

• Experience as an employee benefits specialist/administrator
• Prior experience using various human resource information systems
• Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint.
• Strong verbal communication skills, with a focus on helpfulness, patience, and empathy
• Strong written communication skills that include the proven ability to create clear and concise documentation for a diverse audience
• Solid working knowledge of web-based benefits processing.
• Current knowledge of benefit principles and practices including state and federal regulations.
• Ability to establish and maintain effective relationships within all levels of the organization.
• Proven ability to handle confidential and sensitive information discreetly and professionally without exception.
• Excellent listener and problem solver, and the ability to multi-task.

Qualifications: BA in Information Systems with 7 years of Experience

• Experience with multi-state and/or multi-company operations
• Have the attention to detail, accuracy, and follow-through
• Be reliable and able to work independently.
• Comfortable with learning new technologies and looking for opportunities
• Be comfortable and energized by a high volume and busy workplace.
• Be approachable and helpful, and maintain a positive attitude.
• Willingness and flexibility to learn and support all areas within HR.
• Ability to exhibit tact and diplomacy at all times and maintain the highly confidential nature of HR work.
• Professional demeanor and commitment to fostering a positive work environment.
• Proficient experience utilizing Microsoft Office specifically Excel, Outlook, and Word

Qualifications: BA in Sociology with 4 years of Experience

• Benefits administration experience with Oracle Benefits Cloud 
• Proficient experience administering benefits using an online system
• Proficient oral and written communication skills to correspond with candidates and employees 
• Ability to maintain highly sensitive and confidential information
• Detail and process-oriented with strong customer service skills
• Excellent oral and written communication skills
• Ability to research and analyze data and influence without direct authority
• Excellent problem-solving skills
• Project management skills and experience.
• Ability to work effectively in a team environment.

Qualifications: BA in Accounting with 3 years of Experience

• Excellent Microsoft Office including Excel, Word and PowerPoint skills
• Experience with HRIS/Payroll systems and benefits administration
• Capability of effective planning and priority setting.
• Ability to manage several projects simultaneously while working under pressure to meet deadlines.
• Strong customer service orientation with attention to detail
• Excellent written and verbal communication skills
• Ability to communicate effectively with all levels of the organization
• Strong analytical skills and a thorough understanding of plan designs
• Basic knowledge of a wide range of benefits principles
• Basic knowledge of HIPAA, COBRA, ERISA, IRC Section 125, and Health Care Reform

Qualifications: BA in Public Administration with 5 years of Experience