Job Summary: 

• Develop and roll out documentation management processes typical for technical development processes around Hardware and Software.
• Create and/or update work instructions to document and improve processes.
• Always seek opportunities to implement process improvements.
• Develop and maintain templates for required documents throughout the process.
• Develop and maintain documentation structures in Fluence software environment, mainly Sharepoint and Confluence.
• Manage and/or support structures and processes to manage unstructured content and create a know-how base.
• Manage internal documentation interface to other teams, for example, the Product Management Team.
• Support audits and process development for ISO 9001 certification
• Manage and/or support the activities required to manage the tracking and archival of completed documentation.
• Manage and/or support the activities required to complete the hand-off from Technology to the Engineering change order process.
• Manage and/or support the activities of writing customer-facing documents, such as user manuals
• Regular reporting about activities and status to the senior leadership team

Skills on Resume:

• Documentation Management (Hard Skills)
• Process Improvement (Soft Skills)
• Technical Writing (Hard Skills)
• Template Development (Hard Skills)
• Fluence Software (Hard Skills)
• Cross-team Collaboration (Soft Skills)
• ISO 9001 Compliance (Hard Skills)
• Reporting and Communication (Soft Skills)

Job Summary: 

• Develop outsourcing specifications for vendor requests for proposals and participate in and guide the study team in vendor selection and management
• Contribute to the writing and or review of clinical documents such as Protocols, informed consents, Investigator Brochures, and operational plans
• Execute trial operational plans while ensuring compliance with SOPs, Federal and international regulations, and GCP
• Manage and collaborate with all team members regarding operational activities about the execution of one or more clinical trials
• Manage all aspects of clinical trial operations, including vendor performance, internal metrics, quality assurance checks, and communication of trial status within and outside the trial team.
• Participate in the conduct of monitoring visits as appropriate including pre-study, initiation, and co-monitoring visits.
• Manage study timelines according to changing requirements. 
• Build stakeholder commitment to deliverables and ensure progress toward the completion of trials in line with agreed study objectives
• Prepare and update key project documentation (progress reports, timelines, and meeting minutes)
• Ensure adverse events are reported according to regulatory requirements and provide updates to management

Skills on Resume:

• Vendor Management (Hard Skills)
• Clinical Document Review (Hard Skills)
• Regulatory Compliance (Hard Skills)
• Trial Operations Management (Hard Skills)
• Team Collaboration (Soft Skills)
• Monitoring and Site Visits (Hard Skills)
• Timeline Management (Hard Skills)
• Stakeholder Engagement (Soft Skills) 

Job Summary: 

• Manage vendor to Scope of Work (SOW), quality, and budget. 
• Review and approve all vendor invoices and manage accruals and SOW changes
• Work with CRO and or core team members to address issues and risks associated with achieving the deliverables and develop risk mitigation plans
• Review, complete, and ensure implementation of corrective action plans in conjunction with senior management at individual sites and across the study
• Participate in internal/external study-related audits.
• Develop relationships with key opinion leaders and investigative sites
• Regularly meet with the Manager to discuss overall clinical trial plans, updates forecasting, and potential issues or recommendations
• Produce high-quality documentation for a variety of AWS services
• Identify opportunities to improve content quality and writer efficiency
• Drive customer-focused improvements

Skills on Resume:

• Vendor Management (Hard Skills)
• Invoice and Budget Management (Hard Skills)
• Risk Mitigation (Hard Skills)
• Corrective Action Planning (Hard Skills)
• Audit Participation (Hard Skills)
• Relationship Building (Soft Skills)
• Stakeholder Communication (Soft Skills)
• Documentation and Content Improvement (Hard Skills) 

Job Summary: 

• Leading a team of 8-10 document specialists who are responsible for validating new documents coming in and recollecting expired documents
• Keeping the team aligned with new requirements that come through and the process
• Responsible for the response times of Document Specialists in Salesforce Cases and ZenDesk tickets
• Keeping Confluence in general updated on any changes that happen within the Documents requirements (e.x. expiration date changes, new requirements, new process).
• Assigning the team to specific tasks to execute efficiently
• Responsible for completing HCP Personal file audit monthly to submit to the Joint Commission
• Knowledgeable in state requirements to be sure healthcare professionals have the correct and complete documents necessary to start picking up shifts
• Working with the Product Team to update the mapping of documents
• Responsible for setting work priorities, and assignments and managing related issues
• Anticipates and identifies obstacles that may put assigned projects or tasks at risk, develops approaches, and implements solutions to mitigate risk

Skills on Resume:

• Team Leadership (Soft Skills)
• Document Validation (Hard Skills)
• Process Management (Hard Skills)
• Salesforce and ZenDesk Management (Hard Skills)
• Confluence Management (Hard Skills)
• Task Assignment and Delegation (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Risk Management (Soft Skills) 

Job Summary: 

• Develop and maintain product documentation and implementation guides for the Mastercard Send platform and services.
• Produce customer-facing technical and non-technical content for API developer website
• Develop and update implementation guides, capturing product capabilities and working with internal partners to publish to the release schedule
• Create and contribute to slide decks, documents, and the internal wiki site to increase knowledge of platform, systems, and services internally
• Ensure all documentation deliverables are produced to the expected quality, timeframes, and standards
• Work effectively with stakeholders and subject matter experts (often remotely), sourcing information and driving content reviews
• Understand the needs of internal and external customers and respond to customer feedback
• Work with the Documentation Director to deliver best-in-class documentation
• Serves as lead for specific documentation projects and assignments
• Work with project stakeholders to ensure documentation projects deliver successful outcomes on time

Skills on Resume:

• Product Documentation Development (Hard Skills)
• API Documentation (Hard Skills)
• Implementation Guide Creation (Hard Skills)
• Content Creation and Review (Soft Skills)
• Stakeholder Collaboration (Soft Skills)
• Quality Assurance (Hard Skills)
• Customer Feedback Integration (Soft Skills)
• Project Management (Soft Skills) 

Job Summary: 

• Create and schedule documentation tasks for multiple products
• Assign tasks to team members according to their specializations and workload
• Manage and track tasks to ensure all product publication deadlines are met
• Work with project teams to ensure all documentation tasks are captured and demos/supporting information are provided
• Work with product owners/subject matter experts to ensure handovers and reviews are carried out on time
• Defining the formats for documentation, filing, and the systematics of document exchange
• Transmission of contractually agreed documentation to external project participants (e.g. customers, consortium partners, etc.).
• Document-related deadline tracking at internal and external interfaces
• A central point of contact in the project for the preparation, handover, monitoring, internal distribution, and follow-up of transmissions to external stakeholders
• Passing on relevant information to those responsible for the project
• Final update of the contractually guaranteed documentation transmissions

Skills on Resume:

• Task Management (Hard Skills)
• Team Delegation (Soft Skills)
• Deadline Tracking (Hard Skills)
• Collaboration (Soft Skills)
• Documentation Formatting (Hard Skills)
• External Communication (Soft Skills)
• Document Handover (Hard Skills)
• Information Sharing (Soft Skills) 

Job Summary: 

• Organize documentation and make it easily discoverable
• Achieve and maintain content quality through testing and review
• Work with the product team to document new features and APIs
• Ensure documentation is up to date and relevant through regular refresh cycles and performance analysis
• Share feedback and collaborate with product and growth teams to improve feature discoverability
• Assess documentation success through metrics and qualitative analysis
• Establish and maintain a road map for documentation assets, inclusive of technical documentation, videos, guided tours, etc.
• Make sure writers effectively prioritize high-priority feature release work with other content, experience, and process improvements.
• Ensure documents abide by standards by spot-checking content and providing editorial feedback.
• Encourage efficient collaboration by defining processes that align cross-functionally, are consistent and efficient, and result in measurable impact and metrics.
• Create practices that encourage keeping documentation up to date and easily discoverable.
• Promote and optimize the experience for documentation contributions from the Zilliant team and the wider Zilliant community.

Skills on Resume:

• Documentation Organization (Hard Skills)
• Content Quality Assurance (Hard Skills)
• Feature Documentation (Hard Skills)
• Documentation Maintenance (Hard Skills)
• Collaboration and Feedback (Soft Skills)
• Documentation Metrics Analysis (Hard Skills)
• Documentation Roadmap (Hard Skills)
• Cross-functional Process Definition (Soft Skills) 

Job Summary: 

• Manage project documentation and align processes, and support development/parameterization of filing system
• Review project documents, and ensure understandable and reasonable project documentation
• Align legal documents (Statement of Work, Service Level Agreement, other contracts) with project description, scope of validity and completeness
• Support improvement of collaborative processes based on state-of-the-art tools and methodologies
• Define and implement Documentation Management within the Project organization
• Ensure the whole project documentation availability
• Categorize technical and management documents produced for the Project
• Project needs and Contract signed with the Customer relative to documentation management
• Lead and develop a team of technical and programming writers
• Drive the strategy and documentation planning with engineering, marketing, and business development teams

Skills on Resume:

• Documentation Management (Hard Skills)
• Document Review (Hard Skills)
• Legal Document Alignment (Hard Skills)
• Process Improvement (Soft Skills)
• Documentation Implementation (Hard Skills)
• Document Categorization (Hard Skills)
• Team Leadership (Soft Skills)
• Strategy Planning (Soft Skills) 

Job Summary: 

• Collaborate to create and maintain documentation that sets in place an enterprise-level internal audit program for the entire CSSP
• Identify and collaborate to implement an interactive architecture to track and communicate all internal documentation
• Collaborate with audit requirements for each team
• Assist in the development of a unique and sustainable internal audit program that will ensure all teams are inspection-ready at all times.
• Create a repeatable and comprehensive review process that allows each team to self-inspect and incorporate any changes through a fully vetted and formal process
• Ensure efficiencies are met while still adhering to inspection guidelines
• Perform document reviews and direct teams to make updates 
• Prioritize and assign documentation tasks across multiple products
• Work closely with Data Scientists, Engineering, and QA for creating and reviewing documentation
• Continue to find new ways to improve the documentation

Skills on Resume:

• Documentation Collaboration (Soft Skills)
• Audit Program Development (Hard Skills)
• Architecture Implementation (Hard Skills)
• Audit Collaboration (Soft Skills)
• Process Development (Hard Skills)
• Document Review (Hard Skills)
• Task Prioritization (Soft Skills)
• Continuous Improvement (Soft Skills)

Job Summary: 

• Assess an existing Process with possible or confirmed issues/inefficiencies, including the development/refinement of a high-level process flow and root cause analysis of any issues, resulting in recommendations for improvement
• Implement Process Assessment recommendations, including a dissection of root causes of inadequate process performance, development of future state process flows, and the execution of solutions approved by the stakeholders
• Assist with the definition of new processes and documentation of processes
• Manage the process flow including process measurement, analysis, and responding to requests
• Collaborate with various departments in different locations to develop and execute effective processes
• Apply leadership skills such as communication and change management to help drive key changes and continuous improvement
• Perform quality assurance routines on existing processes
• Identify, plan, and implement process improvements to reduce costs and defects/errors, and detect trends with a goal of continuous improvement
• Design end-to-end processes and workflow that maximize efficiency, with a strong focus on customers, team members, and business at large
• Guide and support the implementation of management-approved recommended measures and initiatives (Policy and Process Deployment), document the workflow, and follow up on the workflow to ensure the expected efficiencies are realized
• Ongoing needs assessment of the department, division, and organization of existing operating platforms to identify where gaps exist

Skills on Resume:

• Process Assessment (Hard Skills)
• Root Cause Analysis (Hard Skills)
• Process Improvement Implementation (Hard Skills)
• Process Documentation (Hard Skills)
• Cross-department Collaboration (Soft Skills)
• Change Management (Soft Skills)
• Quality Assurance (Hard Skills)
• Continuous Improvement (Soft Skills)