• Preparing pick-up and delivery schedules.
• Take responsibility for assigning loads to trucks.
• Data entry of accurate dispatch information.
• Tracking all information and paperwork needed for proper billing.
• Maintaining radio and phone contact with drivers.
• Maintaining a mutually respectful and professional working relationship with the drivers assigned
• Coaching drivers on communication, on-time delivery, paperwork completion, and any other issues necessary to complete the dispatch process.
• Seek inbound/outbound reload opportunities.
• Data entry of accurate dispatch information.
• Preplan truck movement before it is empty.
• Keep equipment inventory with accurate records of trailers.

Skills: Dispatch Scheduling, Load Assignment, Accurate Data Entry, Driver Communication, Billing Coordination, Equipment Inventory Management, Driver Coaching, Route Optimization

• Plan, schedule, and dispatch the transport means
• Check truck positions to ensure quick departure and plan arrivals for reload.
• Assign trucks and drivers to new trips, monitoring their maximum shift hours and (bi-)weekly restrictions.
• Short/long-term production forecast.
• Ensure the right (customs) documentation is prepared and problem-solve challenges coming way.
• Ensure that Tesla's internal IT (Information Technology) programs are up to date and provide input on how to improve the workflow.
• Perform tasks independently with minimal supervision.
• Readily communicate with Tesla team members on the status of assignments.
• Follow all safety procedures and legal.
• Meet exact delivery deadlines consistently.

Skills: Transport Planning, Dispatch Scheduling, Driver Assignment, Production Forecasting, Documentation Management, IT Workflow Optimization, Independent Task Execution, Deadline Management

• Operation use of World Courier IT Systems including TMS, OptiView, X-act, Cubixx, Dash
• Take responsibility for loading and unloading of vehicles, and use of forklift
• Ensure that the warehouse remains clean and tidy - inside and outside - at all times.
• Replenish dry ice and other refrigerants of in-transit shipments and ensure other WC officers are charged correctly for it.
• Make sure that all tasks are completed in a correct, timely, rapid, and cost-efficient manner.
• Update TMS jobs (to assign a driver for any task, enter Pickup and/or POD details, add notes, and upload pictures).
• Constantly in communication with the drivers.
• Encourage drivers to be a communication link between customers and office staff.
• Carefully attend to the instructions of operations/customer service and instruct the drivers accordingly.
• Advise Customer Service of any pickup/delivery/tender/recovery problem.

Skills: IT Systems Proficiency, Forklift Operation, Warehouse Maintenance, Refrigerant Management, Task Efficiency, Driver Coordination, Customer Communication, Problem Resolution

• Balance the workload of technicians
• Take responsibility for service call assignment
• Maintain appointment schedules
• Monitor, respond to GPS alerts, and manage GPS mapping to identify technician status and location
• Monitor and respond to messages from field service technicians, managers, and service agents
• Respond to customer calls to support the team
• Continuously check e-mails, TMS, and the DASH portal.
• Make sure that Hwbs and/or specific documents required by customers are properly completed during pickups/deliveries.
• Take corrective and/or preventive actions for any event related to the team.
• Arrange the purchase of packaging and monitor the stock.
• Drive and assist drivers with the delivery of consignment.

Skills: Workload Balancing, Service Call Assignment, Appointment Scheduling, GPS Monitoring, Field Technician Communication, Customer Support, Documentation Management, Inventory Control

• Take all incoming calls
• Schedule appointments for refrigeration technicians with customers
• Follow up on the works, and backorders
• Provide technical assistance (search for parts, calls to suppliers)
• Take responsibility for preparation of payroll (validation of hours worked and other tasks)
• Manage estimate requests (take information from estimate requests and do the necessary follow-ups, make appointments)
• Take responsibility for submissions (from writing to approval)
• Return of parts and follow-up with suppliers
• Create P.O numbers for all parts orders
• Responsibility for customer service (responding to requests, explaining invoices to customers, checking and processing the service mailbox)

Skills: Appointment Scheduling, Work Order Management, Technical Assistance, Payroll Preparation, Estimate Management, Supplier Coordination, Purchase Order Creation, Customer Service

• Great attitude with customer service-oriented
• Excellent time management and organization skills
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Adaptable, flexible, and innovative team player
• Proven experience as a dispatcher or other relevant position
• Experience in a fast-paced business office setting with experience using Microsoft Office
• Fluent with Microsoft Word, Excel, and PowerPoint
• Working experience using Microsoft Dynamics

Qualifications: BA in Transportation and Supply Chain Management with 2 years of Experience

• Experience in customer service, banking, call center, field service, or high-volume production scheduling 
• Dispatch-related working experience
• The ability to perform basic mathematical calculations, such as percentages, ratios, and proportions to practical solutions
• Basic computer skills such as opening, creating, and updating content in MS Word documents and Excel spreadsheets
• Ability to assume responsibility, be flexible, perform duties, and handle multiple tasks under potentially stressful and/or hazardous conditions.
• The ability to effectively communicate in English, both verbally and in writing
• Take initiative and be proactive in addressing issues.
• Quickly and efficiently completes tasks.
• The ability to demonstrate conscientiousness, dependability, and commitment to the role, team, and company.
• The ability to work in a fast-paced environment with less definition, policy, and bureaucracy.

Qualifications: BA in Operations Management with 1 year of Experience

• Customer service experience and/or training
• Home Warranty or real estate experience
• Fundamental understanding of Home Warranty policies
• General knowledge of HVAC, Appliance, and Plumbing equipment
• Good listening, verbal, and written communication skills
• Proven customer service skills and ability to overcome objections
• Good organizational skills with the ability to multi-task, prioritize, and follow up
• Strong problem-solving and conflict-resolution skills, with exceptional attention to detail
• Adapt to fast-paced work environment
• Working knowledge of Microsoft Office

Qualifications: BA in Logistics Management with 4 years of Experience

• General dispatch experience in the construction or manufacturing industry
• Knowledge of DOT Regulations and HOS (Hours of Service)
• Effective oral and written communication skills with internal and external partners
• Knowledge and experience with computer applications supporting workload planning
• Proficient with spreadsheets and email tools and comfortable with learning new technology
• Excellent organizational, time management, and multitasking skills
• Ability to work with all levels of personnel within the organization
• Strong technical aptitude and understanding of construction equipment and the rental industry
• Possess a "can do" attitude with a "will do" work ethic
• Must have the ability to work in a fast-paced environment

Qualifications: BA in Business Administration with 3 years of Experience

• Working knowledge of the principles and practices of radio communications as well as the proper procedures used in emergency service dispatching.
• Experience with the processes involved in the system of the Computer Aided Dispatch (CAD).
• Experience with the names and locations of principal streets and buildings, and the general geography of the cities, county, and adjacent areas to Dodge County Nebraska.
• Knowledge of the types, staffing requirements, and uses of firefighting apparatus and police units.
• Ability to obtain accurate and complete information from callers who may be frantic and incoherent due to emergency conditions
• Ability to operate radio and telephone equipment quickly and accurately under heavy load conditions.
• Ability to speak clearly and concisely in a well-modulated voice and to use good diction.
• Ability to perform data entry while speaking on the telephone/radio.
• Ability to function accurately while working under considerable pressure.
• Ability to think and act quickly, calmly, and accurately in emergencies.
• Ability to establish and maintain effective working relationships with co-workers, citizens, emergency responders, and supervisors.

Qualifications: BA in Public Administration with 5 years of Experience