• Lead the distribution team, focusing on maximizing standards.
• Monitor operational practices to ensure safety and compliance with the Road Traffic Act 1988.
• Performance-managing a team of drivers to ensure a world-class service.
• Schedule and complete maintenance of the vehicle fleet
• Ensure compliance with practices, policies, leasing arrangements, and regulations and maintain accurate records in line with company policy.
• Provide information and insight to create weekly route plans and driver rota.
• Monitor and adapt routes/resources to maximize efficiency.
• Controll tachograph reports and records of actions required.
• Maintain vehicle and driver compliance following regulations.
• Calculate and record core and agency driver hours weekly, with full control and management of Working Time Directives.

Skills: Leadership, Compliance Monitoring, Performance Management, Fleet Scheduling, Regulatory Adherence, Route Optimization, Tachograph Management, Driver Hours Management

• Manage dispatch and dispatch support functions within the Dispatch Support Center
• Oversee the work responsibilities of the Dispatch Managers 
• Monitor and track the productivity, quality, and service of the Dispatch Support Center and work to improve the efficiency and service levels of the center 
• Oversee, schedule, and manage the job tasks of Dispatch Support Clerks
• Create Methods and Procedures for the Dispatch Support Center 
• Coach, motivate, train, and mentor direct reports 
• Identify system or process issues within the center and implement work-a-rounds and fixes
• Manage and resolve special situations and customer escalations that come into the center 
• Dispatch all orders from the department on time following customer and business requirements and using the most cost-effective methods.
• Oversee the returns' function, ensure it is working productively, and ensure all returns are dealt with in line with company policy and customer expectations.

Skills: Dispatch Management, Team Leadership, Productivity Monitoring, Scheduling and Task Management, Process Improvement, Coaching and Training, Issue Resolution, Order and Returns Management

• Monitor fleet performance and adherence to external customer and vendor requirements/agreements. 
• Identify and address operational problems within routes and fleet utilization.
• Communicate effectively with management, customers, and vendors to ensure on-time performance
• Take responsibility for documentation of service issues
• Follow standard operating procedures and related processes to ensure data accuracy and accountability throughout all systems
• Assist driver fleet and management to ensure customer satisfaction
• Long-term future opportunities for the right motivated individuals
• Take responsibility for completing final quality checks.
• Ensure compliance with all company policies and procedures, as well as Health and Safety regulations
• Set a good example to staff in both manner and conduct.

Skills: Fleet Performance Monitoring, Problem Resolution, Effective Communication, Service Documentation, Data Accuracy, Customer Satisfaction, Quality Control, Compliance and Safety Management

• Maintain tachograph analysis records and fill them in line with the legislation.
• Update driver’s hours, holidays, and sickness on to the appropriate records, investigate and resolve any issues.
• Investigate and resolve any customer service issues.
• Work according to the Safe Systems of Work (SSOW).
• Support the Transport Manager and other teams in day-to-day activities.
• Serve as the primary point of contact with assigned customers and communicate with Vice President, Operations, and team.
• Create and execute a plan for forecasted call volumes/customer volume needs, power/equipment needs, and adjust capacity needs.
• Monitor installers’ and technicians’ schedules to ensure timely completion of jobs and accurate customer invoicing
• Perform pre- and post-calls to subscribers.
• Prepare reports or perform other similar duties.

Skills: Tachograph Management, Driver Records Management, Customer Service Resolution, Safe Systems of Work, Team Support, Client Communication, Capacity Planning, Scheduling and Reporting

• Responsible for overall management of Dispatch Center employees and processes
• Ensure the team is utilizing company best practices, communicating issues, and working through process solutions and enhancements
• Gather and examine financial data for finance/Accounting ensuring correct customer billing
• Overall management of phone lines to provide consistent availability in the dispatch center representing the escalation point for all issues and customer complaints
• Track individual ticket response times and escalate to resources necessary to ensure proper handling of an event
• Provide day-to-day supervision and coordination of schedules and workload of technicians across multiple markets
• Communicate with OSP supervisors on issues or concerns relayed by field technicians.
• Track and monitor technician job status within time frames and adjust workload when necessary
• Track and communicate with upper management on overall metrics
• Coordinate the access and input information in the customer’s database and internal systems.

Skills: Dispatch Management, Process Improvement, Financial Data Analysis, Customer Service Escalation, Ticket Response Tracking, Technician Supervision, Performance Monitoring, Database Coordination

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of situations
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven ability to implement process improvements.
• Proficient with Microsoft Office products (i.e. Word, Excel, Outlook, etc.)
• Experience using a computer in a general business environment.
• Be bilingual (English/Spanish)

Qualifications: BA in Business Administration with 3 years of Experience

• Prior experience with dispatching leadership.
• Experience working in the Chemical field dispatching.
• Experience working with Paper Save, FRQ, Great Plains, and Omnitracs
• Strong organizational and planning skills to effectively complete assignments.
• Must be dependable, flexible, and able to respond on short notice to satisfy the requirements of customers.
• Good interpersonal and communication skills.
• The ability to clearly and succinctly communicate with others, both verbally and in written form
• Intermediate Proficiency in Microsoft Excel, Word and PowerPoint
• The ability to handle complex, unusual problem-solving.
• Able to build and manage strong relationships with their team, cross-functional colleagues, and external partners.

Qualifications: BA in Supply Chain Management with 6 years of Experience

• Supervisory or management experience in the transportation industry (Supervisory experience of a workgroup in a different industry)
• Substantial experience in the operation phases of a transit organization.
• Excellent customer service skills.
• Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.
• Must work effectively with fellow employees and have strong leadership characteristics.
• Good time management skills and ability to manage multiple tasks concurrently.
• Must have the ability to work flexible hours, including long days and weekends.
• The ability to recruit and develop staff to deliver reliable service products.
• Knowledge of service area and system parameters.
• Proficient in Microsoft Office software.

Qualifications: BA in Retail Management with 4 years of Experience

• Industry experience with fleet management experience
• Computer applications experience and proficiency in Microsoft Office
• TMS working experience (preferably TMW)
• Working knowledge of DOT, OSHA, and related safety regulations
• Excellent customer service, problem-solving, and decision-making skills
• Must be punctual and reliable with the ability to work off hours as dictated by the business
• Ability to develop a working knowledge of all terminal operation aspects
• Strong organizational skills, filing, and file maintenance.
• Ability to handle multiple tasks accurately and effectively.
• The ability to work independently and objectively.

Qualifications: BA in Transportation and Logistics with 2 years of Experience

• Significant experience of proven leadership capability in a customer contact center environment
• Proven ability to deliver against service targets
• Detailed understanding of operational process and change methodologies and the ability to apply them in practice
• Ability to work in a fast-paced environment and to galvanize teams around an agreed agenda that is to the benefit of the wider business
• An understanding of how to take people on a change journey as a leader.
• Experience in managing multiple priorities to strict deadlines
• A high level of independent proactivity and organization
• Experience in PMI claims or insurance claims service operations
• Proven track record of delivering significant operational change in a service center.
• The ability to communicate effectively at all levels.

Qualifications: BA in Logistics Management with 5 years of Experience