• Ensure execution of daily operations within the department
• Review and audit drivers' logs and inspections
• Work closely with Safety and Compliance
• Accountable for the production, supervision, and discipline of employees
• Monitor and evaluate employees based on goals and standards
• Enforce policy and procedure compliance
• Coordinate with other departments within the company
• Respond to and solve problems
• Train employees on job-specific duties
• Make suggestions and show initiative for process improvements

Skills: Operations Management, Compliance Auditing, Safety Coordination, Employee Supervision, Performance Evaluation, Policy Enforcement, Cross-Department Collaboration, Problem Solving and Process Improvement

• Ensure effective customer service, dispatch, and related sales administration is performed
• Provide direct and/or indirect supervision over dispatchers and customer service representatives
• Validate that related processes and systems are executed in a manner consistent with best practices
• Ensure relationships and processes around delivery and transportation are effectively utilized and maintained, balancing logistics assets between areas
• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
• Maintain and improve order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel
• Generate accurate customer service orders and tickets through effective utilization of the system and various sales tools (i.e. maps, pricing processes)
• Identify critical tasks, process gaps, and training needs for customer service and dispatch-related systems
• Analyze individual and team performance regularly, perform root cause analysis, and develop corrective action plans.
• Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
• Communicate regularly with upper management regarding performance and areas that are out of compliance with contractual agreements
• Define measurement systems to accurately monitor and report performance metrics and customer satisfaction to the company and employees.
• Ensure that contract documentation and information are up to date and files are maintained

Skills: Customer Service Management, Dispatch Supervision, Process Optimization, Logistics Coordination, Safety Compliance, Order Entry Systems, Performance Analysis, Employee Development

• Manages and coordinates the daily activities of dispatch employees to ensure a high level of quality, safety, and productivity standards are met
• Sets employee performance objectives, conducts performance reviews, and implements action plans to ensure a high level of performance
• Ensure prompt, accurate, and effective handling of emergency response to ensure the safety of both life and property
• Takes ownership and provides personalized coaching through job shadowing and call monitoring to ensure all performance objectives are met
• Oversees and investigates complex issues related to leak response time, appointment attainment, and PSC inquiries that require leadership review
• Create and manage daily/weekly schedules to support the needs of the department based on workload and anticipated emergency volume to reduce unnecessary overtime
• Lead training initiatives, assist with developing new policies and procedures, annual refresher training, and cross-training between departments
• Participate in candidate screening, interviews, and employee onboarding
• Create a culture that embraces, inspires, and celebrates the unique contributions of every employee.
• Create an inclusive environment, where opportunities and successes are openly discussed and addressed through collaborative team efforts.

Skills: Dispatch Management, Performance Reviews, Emergency Response, Coaching, Issue Resolution, Scheduling, Training, Employee Engagement

• Create an environment that promotes and inspires teamwork, transparent and respectful dialogue, and collaborative efforts toward meeting team and organizational goals
• Identify and recommend opportunities to improve current processes and technologies to achieve more effective and efficient operations
• Proactively monitor workload across multiple operating regions and coordinate with peers to shift resources
• Represent the best interests of the department by acting as SME for end users and other testing
• Authorize same-day special case requests and resolve escalated concerns from internal and external parties
• Review and approve employee timesheets to ensure accuracy and timeliness
• Assist other dispatch supervisors and fill in.
• Monitor and address unnecessary field standby time and coach Dispatch employees
• Ensure employee growth by providing challenges and opportunities for individuals to excel and advance within the Company

Skills: Team Building, Process Improvement, Resource Coordination, Subject Matter Expertise, Issue Resolution, Timesheet Management, Coaching, Employee Development

• Monitor/track/report vessel or train arrivals and container availabilities at terminals and rail CY
• Plan, prioritize, and execute deliveries to warehouses by dispatching drivers and 3rd party truckers
• Monitor/report out-gate and in-gate activities and dispatch empty container returns to avoid per diem and other charges
• Provide drivers with information about traffic, terminal conditions, obstacles, and requirements
• Know and observe applicable FMCSA, DOT, Federal, State, and local regulations including legal HOS practices.
• Address problems and requests by transmitting information or providing solutions
• Audit the validity of challenges reported by drivers or truckers and quickly respond accordingly to minimize delays and ancillary costs (demurrage, pre-pull, storage, driver detention/wait time, etc.)
• Ensure that all billable charges are recorded and that all necessary documentation is collected and recorded correctly
• Receive and dispatch orders for domestic freight loads for internal inventory warehouse transfers
• Execute transload coordination between stakeholders, BCP warehouses, truckers, and freight brokers
• Monitor freight transit status, ETD, ATD, ETA, and ATA of freight movements and adjust for unplanned schedule deviations by communicating and rescheduling with involved parties
• Enter data in ERP and TMS and maintain logs and records of activities and other information

Skills: Logistics Coordination, Dispatch Management, Regulatory Compliance, Problem Resolution, Audit and Reporting, Freight Management, Transload Coordination, Data Entry and Documentation

• Operations experience in a unionized environment
• Previous experience working in a unionized environment 
• Strong analytical and problem-solving skills
• Proven ability to manage multiple concurrent objectives
• The ability to make sound decisions in a timely fashion
• Proven leadership ability to effectively manage a team of direct reports
• Above-average communication skills
• Strong interpersonal skills
• Proficiency in MS Office programs such as Excel, Word, Outlook, and PowerPoint
• Previous experience working with SAP
• Knowledge of Occupational Health and Safety, Ministry of Transportation, and WSIB regulations

Qualifications: BA in Transportation and Logistics with 5 years of Experience

• Dispatch working experience
• Experience working with DOT compliance
• Excellent verbal communication and problem-solving skills
• Interpersonal skills with the ability to foster teamwork and motivate/coach others.
• Familiar with time zones and military time
• Decisive under pressure and time constraints
• Knowledge of local and regional geographical areas accurately and quickly read maps
• Computer skills including Microsoft Word, Outlook, Email
• Knowledge of principles and processes for providing customer service
• Flexibility in working hours

Qualifications: BA in Public Administration with 2 years of Experience

• A background in running a dispatch department
• Knowledge of export requirements to Europe and the USA and chasing and tracking deliveries
• The ability to work well in a high-pressure environment
• Good interpersonal and communication skills
• Ability to build a strong team with a good working relationship with other departments
• Strong administration, organization, and IT skills
• The ability to manage many projects and initiatives simultaneously
• Effective time management skills with the ability to prioritize, and great attention to detail
• Must have excellent IT skills
• Willingness to work flexible, and extended hours

Qualifications: BA in Operations Management with 1 year of Experience

• Proven experience as dispatcher for Los Angeles/Long Beach Port dray operation
• Experience in working with Freight Forwarders and Freight Broker
• Experience in managing intermodal and rail locations
• Knowledge of procedures and guidelines for emergencies
• Must be motivated in learning processes and open to understanding procedural objectives
• Outstanding organizational and multitasking abilities
• Exercise attention to detail, sound judgment, and critical thinking
• Ability to work well cross-functionally
• Ability to effectively communicate, verbally and in writing
• Strong leadership qualities and ability to create a passionate and efficient workforce.

Qualifications: BA in Logistics and Supply Chain Management with 4 years of Experience

• Experience in working with remote warehouse teams
• Outstanding written and verbal communication skills
• Exceptional follow-up skills and ability to analyze workload and plan accordingly
• The ability to respond appropriately and professionally to internal colleagues, external partners, or direct reports in situations of conflict
• Problem analysis and problem resolution at both a strategic and functional level.
• Ability to work under pressure, prioritize tasks, meet deadlines, effectively manage stress, and work independently in a fast-paced environment
• Strong computer literacy with ERP and TMS system experience
• Must have practical skills in MS Office, Office 365, Excel, Outlook, Google Docs, etc.
• Team player and can-do attitude
• Ability to work varying shifts, additional hours, and/or overtime depending on service needs

Qualifications: BA in Business Administration with 3 years of Experience