DISPATCH SUPERVISOR RESUME EXAMPLE
Published: Dec 12, 2024 – The Dispatch Supervisor oversees dispatch operations by hiring, training, and managing team performance to ensure effective career development and operational success. This position drives fleet efficiency through collaboration with driver teams, optimizing routes, backhauls, and utilization while tracking KPIs and fostering accountability. The supervisor ensures compliance with regulations and aligns logistics, supply, and pricing functions to optimize costs and maintain proper staffing levels.
Tips for Dispatch Supervisor Skills and Responsibilities on a Resume
1. Dispatch Supervisor, Green Valley Logistics, Springfield, IL
Job Summary:
- Ensure employees have clear goals and are aware of expectations and address any issues including escalations from Team Leads.
- Coordinate operational activities by scheduling work assignments, setting priorities, and delegating work accordingly.
- Ensure that all employees comply with company policies, procedures, and ethical standards.
- Evaluate employee performance and provide feedback, coaching, and evaluations.
- Determine staffing requirements for the dispatch department through hiring, training, and performance appraisals.
- Scheduling of staff to ensure peak periods receive the appropriate level of coverage.
- Communicate with the utility dispatch department and EGD supervisors and escalate issues
- Liaise with District Managers regarding field issues, including technician’s performance as it pertains to schedule accountability.
- Review the Emergency, Reschedule, and Appointment status log as it relates to the Department (SQR protocols)
- Evaluate, recommend, and implement policies and procedural changes to improve efficiency.
- Respond to and investigate escalated complaints from EGD and Field Leaders.
- Conduct and monitor project management and coordinate duties.
Skills on Resume:
- Performance Management (Soft Skills)
- Scheduling (Hard Skills)
- Compliance (Hard Skills)
- Coaching (Soft Skills)
- Staffing (Hard Skills)
- Communication (Soft Skills)
- Project Management (Hard Skills)
- Problem Solving (Soft Skills)
2. Dispatch Supervisor, Horizon Freight Services, Madison, WI
Job Summary:
- Assist the Dispatch Manager in the planning of all transport operations
- Manage scheduling of inbound and outbound deliveries
- Supervise freight schedules to meet business and client needs
- Manage staff rosters within the department
- Work with internal stakeholders to ensure delivery of business KPIs
- Liaise with external contractors
- Effectively communicate with drivers, clients, vendors, and employees
- Assist Operations Manager with planning and budget process
- Actively monitoring email and company cell phone
- Active participation in HR requirements such as timesheets and time off administration
Skills on Resume:
- Transport Operations Planning (Hard Skills)
- Scheduling (Hard Skills)
- Freight Management (Hard Skills)
- Staff Rostering (Hard Skills)
- KPI Management (Hard Skills)
- Stakeholder Communication (Soft Skills)
- Budget Planning Assistance (Hard Skills)
- HR Administration (Hard Skills)
3. Dispatch Supervisor, Pioneer Transport Solutions, Boise, ID
Job Summary:
- Building and leading a strong team of dispatch team members.
- Responsible for hiring, training, performance management, and career development for direct reports.
- Collaborate across the driver teams to identify operational improvements in areas such as driver utilization, route optimization and planning, backhauls, and overall fleet efficiency.
- Develop short and midterm team goals while proactively updating team members on progress towards goals and coaching to improve gaps in goals.
- Create and define team KPIs and regularly report progress and key learnings.
- Develop and establish a culture of accountability for individual actions and promote a self-directed workforce to meet the goals of the Fuel Transportation department.
- Drive optimization opportunities within the business and work collaboratively with key business stakeholders to implement.
- Use independent judgment and decision-making, taking into consideration variable components crucial to the Fuel Transportation department, while applying various regulatory practices.
- Work across the entire Fuel Transportation team (Logistics, Supply, and Pricing) to ensure proper staffing levels, manage internal inventory
- Track contract compliance, and drive down overall delivered cost to retail sites.
- Provide timely communication of critical events that need to be considered and/or addressed by Management.
Skills on Resume:
- Team Leadership (Soft Skills)
- Hiring and Training (Hard Skills)
- Operational Improvement (Hard Skills)
- Goal Setting and Coaching (Soft Skills)
- KPI Development and Reporting (Hard Skills)
- Accountability Culture (Soft Skills)
- Decision Making (Soft Skills)
- Contract Compliance and Cost Management (Hard Skills)