Published: Dec 02, 2024 - The Director of Patient Care Services efficiently organizes and prioritizes patient flow activities, ensuring resources like transport, beds, and necessary equipment are readily available. Actively participates in continuous quality improvement initiatives, analyzing data related to admissions, transfers, and discharges to enhance care delivery. Implements new patient programs, maintains up-to-date clinical practices, and participates in policy development to uphold the highest standards of patient care.

Tips for Director of Patient Care Services Skills and Responsibilities on a Resume
1. Director of Patient Care Services, Valley Health Clinic, Reno, NV
Job Summary:
- Lead daily clinical operations for the agency through Bundled Payment Care Initiative (BPCI) oversight, CMS regulations (both Florida and National data for 5-stars), drive H-CHAPs metrics, PDGM maximization and LUPA oversight for metric driven accuracy.
- Prevent fraud, waste, and abuse both strategically and financially while directing quality patient care and customer experience.
- Serve as a change agent, championing and motivating all staff in understanding the importance, necessity, and impact, as well as the procedures and processes for implementation and sustainability.
- Oversee HF Home Care policy and procedures among vendors, e-prescribing, safety, and regulations as it relates to the broad scope of homecare services provided.
- Maintain and disseminate best practice clinical information obtained from across Health First, governing entities and from other IDN directive and external resources.
- To be sure that appropriate staff are compliant with new procedures.
- Provide performance tools and a system of accountability by proactively monitoring leading indicators for patient safety, performance outcomes, top decile benchmarks, and develop and execute a plan to ensure continuous improvement for patient safety outcomes and customer experience.
- Provide input and recommendations regarding the development, expansion or addition of homecare services or programs, gaps in services, equipment, procedures, or practices that will build upon or improve operational or clinical efficiency, increase the quality of patient care, and reduce expenditure.
- Intake emphasis here Reduce expenses/ proper (OASIS) coding /quality.
- Stay informed of national clinical trends, innovation, and advanced technologies.
- Analyze, develop, and recommend how these trends or advanced technology can be pursued and implemented to enhance services delivered and increase patient and family satisfaction.
- Analyze system-wide financial impact when making decisions and recommendations regarding resource consumption and growth.
Skills on Resume:
- Change Management (Soft Skills)
- Policy Oversight (Hard Skills)
- Clinical Information Dissemination (Hard Skills)
- Compliance Management (Hard Skills)
- Performance Monitoring (Hard Skills)
- Operational Efficiency (Hard Skills)
- Technology Integration (Hard Skills)
- Customer Experience Improvement (Soft Skills)
2. Director of Patient Care Services, Riverside Medical Center, Charleston, SC
Job Summary:
- Provide effective and efficient leadership to the areas of responsibility and participates in the organization's strategic and operational processes.
- Participates with Senior Management in planning, directing implementing, coordinating and improving services.
- Consults with, advise and assist, the Management Team in Operations.
- Effectively & appropriately delegate responsibility to subordinates.
- Participates in the Administrator of the Day programs
- Planning Processes in response to organizational needs and is consistent with the organization's mission.
- Integrating services into the organizations primary functions as outlined in the strategic plan.
- Strategic management of assigned Nursing and other clinical and ancillary patient care functional areas/services.
- Serves as member of senior management team for the Hospital and as department head for assigned Nursing and Patient Care and Ancillary departments, units, and services.
- Makes decisions within the framework of the organization philosophies, policies, and procedures.
- Makes independent decisions for assigned services following the guidelines established by Administration.
- Develops strategies for implementing solutions that achieve, support and enhance corporate strategic plans, vision, mission and values.
- Provide care coordination utilizing evidence based practice.
Skills on Resume:
- Leadership (Soft Skills)
- Strategic Planning (Hard Skills)
- Operational Management (Hard Skills)
- Delegation (Soft Skills)
- Collaboration (Soft Skills)
- Decision Making (Soft Skills)
- Care Coordination (Hard Skills)
- Evidence-Based Practice (Hard Skills)
3. Director of Patient Care Services, Summit Healthcare, Boise, ID
Job Summary:
- Budgetary oversight and serve as the operations leader for all assigned clinical and operational programs.
- Identify any and all variances and develop a plan of correction
- Provide relevant solutions and tactics to achieve success through operational and financial challenges.
- Implement critical budgetary strategies designed to achieve maximum utilization and efficiency.
- Plan, develop and oversee large budget for the department.
- Balance, analyze historical data, determine trends, and forecast revenues.
- Identify surgical services and facilitate UI Health marketing in order to portray UI Health Excellence in clinical care.
- Strong focus on patient flow in order to improve quality, patient experience and organizational capacity / growth.
- Monitor patient and employee satisfaction and develops/supports initiatives to improve perceptions of care.
- Direct responsibility for performance reviews of leadership and staff.
- Identify and develop top talent to meet the business and quality needs of ourpatients and organization.
- Develop and implement health care delivery model at UIC which promotes high patient/staff satisfaction levels and optimal patient care outcomes
- Direct practice of nursing and play a critical role in developing and supporting the strategic direction of the Medical Center and the organization's operational plan by monitoring, evaluating and improving the quality of patient care.
- Assists with early discharges including early identification and awareness of discharge orders, discharge process is expedited on identified patients to be discharged, and communication and follow through on each step in the discharge process is being carried out
Skills on Resume:
- Budget Management (Hard Skills)
- Operational Leadership (Soft Skills)
- Data Analysis and Forecasting (Hard Skills)
- Patient Flow Management (Hard Skills)
- Satisfaction Monitoring (Soft Skills)
- Talent Development (Soft Skills)
- Healthcare Delivery Model (Hard Skills)
- Strategic Planning (Hard Skills)
4. Director of Patient Care Services, Metro Health Services, Omaha, NE
Job Summary:
- Plan, implement and assess nursing services under scope of State's Nurse Practice Act of Registered Nurse licensure.
- Investigate clinical data (such as mortality rate, etc.), analyze trends to increase department productivity and maximize nursing staff strengths and abilities.
- Plan and utilize nursing resources and timely and appropriate care interventions.
- Monitor sign in and competency sheets.
- Determine if staffing resources are balanced appropriately and adherent to national, federal and state safety and quality standards of patient care.
- Ensure clinical staff competences.
- Monitor staff competencies related to infection control,fire, and disaster and safety standards.
- Align with physician leaders to provide administrative leadership to grant, clinical and operations based programs associated with assigned services.
- Identify regional and national program benchmarks for clinical service growth in reputation and volume, integrate relevant metrics into clinical services and executes strategies to meet benchmark targets.
- Establish and build relationships with vendors in conjunction with organizational leadership.
- Complete vendor evaluation forms based on pricing and quality of the contractual agreement, as well as ease of use and training offered to determinethe best and most cost-efficient vendor.
- Leverages cutting edge technology / EHR to support people and develops core processes that are evidenced based where available
Skills on Resume:
- Nursing Management (Hard Skills)
- Clinical Data Analysis (Hard Skills)
- Resource Planning (Hard Skills)
- Staff Competency Monitoring (Hard Skills)
- Safety and Quality Standards (Hard Skills)
- Vendor Relationship Management (Soft Skills)
- Benchmarking (Hard Skills)
- Technology Integration (Hard Skills)
5. Director of Patient Care Services, Coastal Medical Group, Mobile, AL
Job Summary:
- Responsible for 24 hour departmental coverage of house supervisors
- Serves as a resource person and internal consultant to department heads, medical staff and hospital staff, relating to troughput and utilization review.
- Initiates problem investigations in response to concerns received for investigation and action by appropriate manager.
- Responsible for positive staff morale, staff absenteeism management and low turnover.
- Ensures qualified new hires and vacancies levels are appropriate.
- Reviews all Quality Assurance referrals from Case Managers and refers cases for peer review.
- Accountable for the selection, performance and retention of qualified staff to carry out quality care systems in accordance with defined needs and organization objectives.
- Responsible for the budget development and implementation of Nursing Administration
- Responsible for close interaction with Administration and physicians to manage costs and quality of care.
- Coordinates the design, development and evolution of systems to monitor and evaluate the achievement of optimal clinical outcomes.
- Contributes to Nursing Services and institutional operations through active participation on committees and programs.
- Guides practice groups in the team development of critical paths to yield patient specific and aggregate data related to patient outcome
- Coordinates with creative interventions directed at reducing acute length of stay to established targets.
- Participates in reduction in Delay of Service and End of Stay denials.
- Participates in reduction in out-of-network days by capitated patients.
- Assures InterQual criteria are used to document and communicate Intensity of Service and Severity of Illness.
- Communicates with Case Management leadership Avoidable Patient Day trending/ profiling.
Skills on Resume:
- Departmental Management (Hard Skills)
- Staff Morale (Soft Skills)
- Quality Assurance (Hard Skills)
- Staffing and Recruitment (Hard Skills)
- Budget Management (Hard Skills)
- Cost and Quality Management (Hard Skills)
- Clinical Outcome Evaluation (Hard Skills)
- Team Development (Soft Skills)
6. Director of Patient Care Services, Highland Hospital, Tulsa, OK
Job Summary:
- Keeps an open line of communication with each department regarding patient flow barriers.
- Provides assistance to staff in problem solving and disposition of patient. Resolves barriers to patient flow with staff.
- Organizes and prioritizes patient flow activities.
- Facilitates appropriate resources, main transport, obtaining beds, equipment, and supplies to support the patient flow activities.
- Ensures each step in the patient flow of admissions has been carried out by floors in timely manner including physician order for admission to time of bed request, bed request to bed assign, and bed assign to disposition to floor.
- Participates in continuous quality improvement data collection and analysis of admissions, transfers, and discharges
- Participates in hospital/medical group Joint Operating Committee meetings.
- Implements and monitors new patient programs as requested by administration using process improvement methods to measure effectiveness.
- Maintains current knowledge of nursing leadership and evidenced based clinical practice
- Participates in policy and procedure development, recommends changes to ensure updated and consistent patient care delivery
- Participates in hospital/medical group Joint Operating Committee meetings.
- Implements and monitors new patient programs as requested by administration using process improvement methods to measure effectiveness.
- Maintains current knowledge of nursing leadership and evidenced based clinical practice
- Participates in policy and procedure development, recommends changes to ensure updated and consistent patient care delivery
- Serves as a positive and professional role model and resource to the hospital staff
Skills on Resume:
- Communication (Soft Skills)
- Problem Solving (Soft Skills)
- Patient Flow Management (Hard Skills)
- Resource Coordination (Hard Skills)
- Quality Improvement (Hard Skills)
- Process Improvement (Hard Skills)
- Clinical Knowledge (Hard Skills)
- Policy Development (Hard Skills)
7. Director of Patient Care Services, Gateway Health System, Fargo, ND
Job Summary:
- Collaboratively works with the clinical directors to implement unit goals and objectives in congruence with the service goals mission and vision.
- Registry/contracts and staffing level management is conducted and reviewed in collaboration with unit leadership to ensure safe and cost effective management of the department needs.
- Management of the float pool and all staff requirements for competency, licensure, education, scheduling, and evaluations
- Ensures ongoing bed management and process flow improvements are made and reviewed
- Works to ensure house liaisons have necessary tools, education, training to ensure bed placement done timely and effectively
- Maintains throughput and throughput committees to ensure hospital flow and patient movement
- Oversight and coordination of external transfers
- Acts as the Hospital’s administrative representative to hospital personnel, patients and families, and outside agencies.
- Participates in education and presentations to staff and management, and administration on patient flow barriers to admissions and discharges.
- Receives report from bed huddle and prioritizes efficient patient flow.
- Works with Liaison to coordinate the best movement of patients to and from the departments.
- Reduces barriers to patient flow which is accomplished through consistent rounding in patient care departments.
- Responsible for timely coordination of admissions, unit transfers, and early discharges in conjunction with the Nursing Supervisor.
- Follows all laws and regulations pertaining to such activity.
- Reviews the patient medical record to anticipate discharges.
- Works with Nursing Supervisor, nurse, case management, and support departments to identify barriers to early discharges.
- Intervenes quickly to resolve barriers in regards to resources, medications, transportation, obtaining services.
- Works with nurse and case management along with clinical support departments on barriers to obtaining early beds in skilled nursing facilities and Durable Medical Equipment.
Skills on Resume:
- Collaborative Leadership (Soft Skills)
- Staff Management (Hard Skills)
- Education and Training (Soft Skills)
- Bed Management (Hard Skills)
- Patient Flow Coordination (Hard Skills)
- Hospital Operations (Hard Skills)
- Problem Solving (Soft Skills)
- Regulatory Compliance (Hard Skills)