DIRECTOR OF PATIENT CARE SERVICES SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: Dec 02, 2024 - The Director of Patient Care Services brings extensive expertise in terminal care, including crisis intervention, family counseling, and pain management, with a strong foundation in hospice patient care. Demonstrates exceptional administrative and leadership skills, managing staff, ensuring regulatory compliance, and coordinating services while fostering a supportive environment for patients and families. Possesses advanced knowledge of budgetary processes, labor laws, and EMR systems, with a proven ability to deliver exceptional communication and decision-making in a healthcare setting.
Essential Hard and Soft Skills for a Standout Director of Patient Care Services Resume
- Clinical Nursing Expertise
- Terminal Care Management
- Crisis Intervention
- Pain and Symptom Control
- Family Counseling
- Budget Management
- Regulatory Compliance
- Electronic Medical Records Proficiency
- Staff Supervision
- Quality Improvement
- Leadership
- Communication
- Decision Making
- Empathy
- Problem Solving
- Team Building
- Time Management
- Adaptability
- Conflict Resolution
- Customer Service Orientation
Summary of Director of Patient Care Services Knowledge and Qualifications on Resume
1. BS in Nursing with 3 Years of Experience
- Experience within the last in a hospice or home health agency, primary care clinic or health facility, at least one year of which was in the supervisory or administrative capacity
- Experience within the last in hospice, home health agency, primary care clinic or health faciality, at least of which was in a supervisory or administrative capacity.
- Demonstrates high level of competency in performance of professional nursing functions.
- Ability to plan, organize, delegate and manage effectively and efficiently.
- Ability to make effective decisions under time pressure.
- Ability to supervise and evaluate staff.
- Knowledge of regulatory and financial aspects of the hospice program.
- Excellent communication and personation skills.
- Ability to read, write and follow directions and get others to follow directions.
- Ability to interact professionally and effectively with staff, members of the public and patients and families.
2. BA in Healthcare Administration with 8 Years of Experience
- Must possess a current license to practice as a registered professional nurse
- Experience working with hospice patients.
- Demonstrated ability to manage all aspects of terminal care with specific expertise in crisis intervention, family counseling, pain and symptom control, and bedside nursing.
- Demonstrated skill in administrative performance, which includes expertise with communication, both written and oral, supervision of staff, documentation requirements, and service coordination.
- Demonstrated ability to execute a supportive, sensitive approach to staff and patient/family.
- Management experience
- Strong communication, customer service, and decision-making skills
- Knowledge of budgetary processes and financial principles
- Knowledge of labor laws, standards of care, and regulatory standards
- Able to utilize computers and be comfortable with EMR.
3. BS in Public Health with 3 Years of Experience
- Management experience within the last in a hospice or related
- Demonstrated ability to supervise and direct professional and administrative personnel.
- Ability to market and deal tactfully with customers and the community.
- Must be a licensed driver with an automobile that is insured in accordance with state and/or
- Organization requirements and is in good working order.
- Has excellent observation, verbal and written communication skills.
- Knowledge of business management, governmental regulations and CHAP standards.
- Shall have sufficient background knowledge and expertise in clinical decision-making for the patient population of the Agency to meet the needs of patients, and to contribute to QAPI processes.