Job Summary: 

• Facilitate the development and management of the nursing care delivery process for designated areas of responsibility.
• Ensure policies, standards of care, and practice are consistent with current nursing research and practice.
• Take responsibility for the network and strive for best practices.
• Create an environment of continuous improvement.
• Foster strong nursing morale, and build effective teams.
• Provide leadership, direction, and mentoring to subordinates.
• Apply broad knowledge and seasoned experience when addressing complex issues.
• Take responsibility for defining strategic issues clearly.
• Create a free flow of information and communication throughout the organization.
• Create a culture where it is safe to share differing views.
• Project credibility and poise even in highly visible, adversarial situations.

Skills on Resume: 

• Care Process Management (Hard Skills)
• Policy Development (Hard Skills)
• Continuous Improvement (Soft Skills)
• Team Leadership (Soft Skills)
• Problem Solving (Soft Skills)
• Strategic Planning (Hard Skills)
• Communication (Soft Skills)
• Conflict Resolution (Soft Skills)

Job Summary: 

• Responsible for the operational management, leadership, professional development, and quality of care delivery of the Emergency Services.
• Collaborates with medical leadership to monitor quality and ensure that care is delivered efficiently and effectively.
• Improves the patient experience and ensures staff safety.
• Manages a highly skilled team of emergency medical center experts.
• Provides an opportunity for professional growth and development.
• Promotes and ensures staff voice in professional practice.
• Establishes and maintains productive working relationships with others, including managers, directors, external constituents, and other providers.
• Leads work teams and committees to develop and achieve work plans.
• Prepares and manages operating budgets to meet organizational goals and objectives.
• Works with managers to monitor expenses and take corrective action to meet budgeted targets.
• Accurately forecasts costs by trending key cost drivers and other health industry trends.

Skills on Resume: 

• Operational Management (Hard Skills)
• Quality Monitoring (Hard Skills)
• Patient Experience Improvement (Soft Skills)
• Team Leadership (Soft Skills)
• Professional Development (Soft Skills)
• Relationship Building (Soft Skills)
• Budget Management (Hard Skills)
• Cost Forecasting (Hard Skills)

Job Summary: 

• Manages service units in the department through department assistant managers/supervisors.
• Manages the delivery of nursing and medical emergency services and patient care that meet or exceed cost, quality, clinical, and utilization standards and performance measures.
• Ensures that services meet members', physicians and internal clients' needs in a changing, competitive healthcare market.
• Develops strategic/business plans to achieve an integrated continuum of care/services across the continuum of care both within and outside of the department.
• Manages and ensures continuous improvement of all clinical practices, services, and operations by designing and implementing systems, processes, and methods 
• Evaluate and improve patient care within assigned departments and across the continuum of care.
• Ensures that multi-disciplinary teams/staff provide the highest quality of care and are in compliance with the Nursing Practice Standards to meet physician, member, and internal clients' expectations.
• Designs and evaluates processes to improve systems and patient care results across the continuum of care.
• Develops and manages the department's budgets for the appropriate use of human and material resources.
• Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service.

Skills on Resume: 

• Service Unit Management (Soft Skills)
• Quality and Performance Management (Hard Skills)
• Strategic Planning (Hard Skills)
• Continuous Improvement (Soft Skills)
• Patient Care Evaluation (Hard Skills)
• Team Collaboration (Soft Skills)
• Budget Management (Hard Skills)
• Financial Performance Monitoring (Hard Skills)

Job Summary: 

• Responsible for multiple Emergency Departments across the Central Delivery System.
• Establishes a management model that achieves results by working with ED managers and medical directors.
• Works in collaboration with Urgent and Emergent Services leadership team, Hospital administrators, and nursing leaders at each facility.
• Works in partnership with the Emergency Department Medical Director to ensure quality and operational effectiveness, and maintains effective physician/provider relationships and communication plans.
• Serves as the Urgent and Emergent Services Nursing Leader which includes program planning, process implementation, and quality management-related operations that support the continuum of care.
• Oversees day-to-day operations for assigned departments and provides mentoring, leadership, and supervision for direct reports for key business and operational processes.
• Performs personnel management functions including hiring, coaching, evaluating, counseling, and termination.
• Empowers professional staff through delegation of responsibility, authority, and accountability.
• Develops the annual business plan and project plans and recommends goals and objectives for areas.
• Establishes and implements policies and procedures for program operations.
• Develops new programs and services as care delivery needs change.

Skills on Resume: 

• Emergency Department Management (Soft Skills)
• Collaboration and Partnership (Soft Skills)
• Quality and Operational Effectiveness (Hard Skills)
• Program Planning and Implementation (Hard Skills)
• Personnel Management (Soft Skills)
• Staff Empowerment (Soft Skills)
• Business and Project Planning (Hard Skills)
• Policy and Procedure Development (Hard Skills)

Job Summary: 

• Provide clinical supervision of approximately 25 professional staff providing prompt clinical interventions and assessments to patients in crisis
• Possess applicable knowledge of mental health law
• Assure the clinical and legal appropriateness of risk assessments
• Responsible for representing the hospital with community partners
• Perform and oversee crisis interventions and referrals to the appropriate levels of care
• Promote patient care consistent with the philosophy and objectives of the hospital
• Share 24-hour responsibility and accountability for the Emergency Services Department
• Serve as a member of local and/or regional disaster preparedness agencies or groups.
• Ensure that the operations of Emergency Services are compliant with the various standards and conditions set forth by the various governmental and accrediting agencies.
• Seek out and facilitate opportunities to participate in research related to emergency care.
• Promote emergency nursing as a career option by facilitating clinical rotations with schools of nursing and providing didactic information to schools.

Skills on Resume: 

• Clinical Supervision (Soft Skills)
• Mental Health Law Knowledge (Hard Skills)
• Risk Assessment (Hard Skills)
• Community Partnership Representation (Soft Skills)
• Crisis Intervention (Soft Skills)
• Emergency Services Accountability (Soft Skills)
• Disaster Preparedness (Hard Skills)
• Research Facilitation (Soft Skills)

Job Summary: 

• Develop processes and programs to continually promote, measure, and improve employee, physician, and patient satisfaction.
• Develop long-range plans for areas that are consistent with the Division of Nursing.
• Promote partnerships with physicians and care teams to ensure quality outcomes are achieved.
• Promote excellence in patient care delivery consistent with regulatory agencies through an annual performance appraisal process and competency-based standards and validations.
• Develop, monitor, and analyze labor, operating, and capital expense budgets and assure appropriateness of human and material resource allocations.
• Network and collaborate across the healthcare industry to continually strive toward best practices.
• Think broadly when seeking new ways to improve performance, processes, and service
• Create an environment of continuous improvement, try new approaches, take appropriate risks, and seek out and utilize best practices.
• Determine the appropriate staff mix for the department and develop processes to screen, interview, hire, train, and maintain the competency of all department staff.
• Take responsibility for ensuring ongoing staff development.

Skills on Resume: 

• Satisfaction Improvement (Soft Skills)
• Planning (Hard Skills)
• Team Collaboration (Soft Skills)
• Performance Appraisal (Hard Skills)
• Budget Management (Hard Skills)
• Industry Networking (Soft Skills)
• Continuous Improvement (Soft Skills)
• Staff Development (Soft Skills)

Job Summary: 

• Performs operational and capital planning and budgeting.
• Develops, implements, and monitors effective clinical practice and assures quality care and service is delivered to all patients.
• Creates organizational responsiveness to the needs of customers, and ensures the voice of patients and members is incorporated into program planning.
• Continuously improves the program through service enhancements, exploration of developmental opportunities, coordination of initiatives across multiple departments, performing benchmarking, market and competitor analysis, understanding quality and cost drivers, technology evaluation, actively leading performance improvement initiatives, and creating business and strategic plans.
• Prioritizes key program performance indicators through scorecard development and management to include clinical outcomes, customer loyalty, staff focus, growth, and financial performance.
• Supports company improvement model through direct learning projects and participation of self/staff and leads deployment.
• Provides administrative leadership for assigned departments across the continuum of care including the health plan, primary care, specialty, outpatient, inpatient, and aftercare.
• Interacts and coordinates activities with a variety of healthcare agencies, regulatory agencies, and vendors.
• Exemplifies high standards of leadership qualities and professionalism.
• Mentors the staff in developing and achieving professional goals.
• Represents the company in relevant external professional and community activities.

Skills on Resume: 

• Budget Planning (Hard Skills)
• Clinical Practice Management (Hard Skills)
• Customer Responsiveness (Soft Skills)
• Program Improvement (Soft Skills)
• Performance Management (Hard Skills)
• Administrative Leadership (Soft Skills)
• Stakeholder Coordination (Soft Skills)
• Staff Mentoring (Soft Skills)

Job Summary: 

• Explores and drives opportunities for improved efficiency, effectiveness, and standardization in the use of processes, tools, equipment, and technology as well as the exploration and implementation of new technology for emergency care areas.
• Monitors fiscal resources by supporting the preparation and management of operational and capital budgets
• Assures appropriate charge capture methodology, monitors or oversees contracts and/or purchased service arrangements and utilization relevant to emergency services.
• Develops emergency services dashboard including productivity, patient satisfaction, throughput, quality, efficiency, and effectiveness measures.
• Assures policies, procedures, and processes are established for compliance with laws, rules, and regulatory requirements.
• Assure that all areas of responsibility meet Joint Commission requirements and state and federal regulations.
• Develops and maintains effective working relationships with medical staff, management peers throughout the company, boards, business partners, community organizations, professional associations, disaster preparedness organizations, and other healthcare facilities
• Gather and exchange information, develop and implement solutions to problems, and initiate new programs.
• Participates actively in national and local professional organizations representing and promoting the company to the public, its constituencies, healthcare organizations, etc.
• Markets company as a world-class leader in emergency services, identifies and operationalizes opportunities to create visibility for the company in mass gatherings such as sporting events.

Skills on Resume: 

• Process Improvement (Hard Skills)
• Budget Management (Hard Skills)
• Contract Management (Hard Skills)
• Dashboard Development (Hard Skills)
• Compliance (Hard Skills)
• Relationship Building (Soft Skills)
• Problem Solving (Soft Skills)
• Public Representation (Soft Skills)

Job Summary: 

• Provides leadership and direction to the company's emergency services, strategies, plans, and operating performance.
• Leads in the strategic planning of emergency service initiatives in partnership with the CNO & Presidents Councils, ED Council, local and regional EMS providers as well as other similar partners 
• Provide recommendations and advice concerning system objectives, strategies, and tactics related to emergency services.
• Consult with entity CNOs, Presidents, and Medical Staff to develop short and long-range department goals and action plans to attain agreed-upon goals.
• Identifies opportunities for business development and modifications to existing emergency care and service
• Writes or oversees the development of financial proforma, and provides leadership during the implementation of new business plans, programs, and services.
• Identifies, develops, and drives implementation of best practices based on evidence, ensuring that protocols, policies, and procedures promote and result in improved patient satisfaction and clinical outcomes.
• Develops programs and tools to elevate, and document relevant clinical and leadership competencies of emergency services personnel.
• Provides focused attention to facilities during times of emergency department leadership vacancies.
• Benchmarks, reviews, and monitors outcomes in emergency care areas driving sustained improvement.
• Improves operational excellence through cost, quality, and service management.

Skills on Resume: 

• Leadership and Direction (Soft Skills)
• Strategic Planning (Hard Skills)
• Business Development (Soft Skills)
• Financial Proforma Development (Hard Skills)
• Best Practices Implementation (Hard Skills)
• Clinical and Leadership Competency Development (Soft Skills)
• Emergency Department Management (Soft Skills)
• Operational Excellence (Hard Skills)