• Supports hospital hallmarks in service excellence and quality.
• Under the general direction of the Chief Nursing Officer, responsible for the strategic initiatives and day-to-day operations of the Nursing Units.
• Consistently deliver the best customer service and patient care.
• As a team member, demonstrate respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and other employees.
• Facilitation and oversight of the Nursing Unit and the delivery of safe, timely, effective services to patients, physicians, families, and hospital staff.
• Ensures a safe, clean, sterile environment for patient care.
• Ensures the effective review, selection, and maintenance of the Nursing Unit inventory.
• Ensures financial stewardship of the Nursing Unit budget and expense control.
• Forecasts fiscal impact of trends and current and future technological changes affecting the preparation and implementation of the facility budget.
• Provides, and ensures compliance with guidelines for measuring the quality of patient care, based on accepted standards of nursing practice.

Skills: Customer Service Excellence, Patient Care Management, Team Collaboration, Safe Patient Environment, Inventory Management, Financial Stewardship, Budget Forecasting, Compliance and Quality Assurance

• Assessment and prioritization of patient/staff/department needs in an ongoing and systematic manner.
• Identifies and solves problems to improve unit safety and morale.
• Uses initiative and professional judgment to reach quality decisions.
• Coordinates with the Management Team on patient/staff care standards and issues.
• Plans long-term/short-term goals according to department policy, Joint Commission, and Title 22.
• Knowledgeable of ethical issue policies and how to instruct staff on access to patient care.
• Supervises nursing activities related to patient care and implements standards for accurate reporting and recording of patient symptoms, reactions, and progress.
• Implements and contributes to educational processes for the staff, patient, and family.
• Assures monthly staff and clinical unit committees occur and minutes are completed and forwarded to CNO for review.
• Implements new nursing practices in a positive and consistent 

Skills: Patient Assessment, Problem-Solving, Decision Making, Care Coordination, Goal Planning, Ethical Guidelines, Nursing Supervision, Staff Education

• Documentation of department activities, services, and statistics.
• Identifies opportunities to improve documentation, chart reviews, and forms committees.
• Submit reports on schedule
• Develops departmental goals and objectives on an annual basis.
• Participates in annual updates.
• Assures that staff has a working knowledge of Core Measure initiatives, National Patient Safety Goals, and all regulatory requirements governing the care of patients.
• Adheres to safety and legal requirements at the hospital departmental level.
• Resolves problems collaboratively with appropriate ancillary staff.
• Ensures that the department is a safe, clean, and secure environment for patients, visitors, and staff.
• Adheres to TERM principles and complies with requirements

Skills: Documentation Management, Process Improvement, Report Submission, Goal Setting, Regulatory Compliance, Safety Adherence, Collaborative Problem Solving, Environment Management

• Provides clinical and operational leadership to Emergency Services
• Formulate goals and objectives for Emergency Services following the goals of MHS.
• In collaboration with Directors/Managers and Department Chair, developing patient-centric, evidence-based algorithms for population health-based operations, where applicable.
• Identify needed services and evaluate the location of service delivery to meet current and future needs, incorporating project expansion, growth, and enhancement of services.
• Work collaboratively to transition the current volume-based healthcare model into a capitated model, ensuring quality and an efficient, cost-effective, patient-centric model.
• Collaborate with other system stakeholders in resolving problems, planning and implementing new services, improving access, and enhancing service levels.
• Work with leaders who have accountability for complimentary services across the care continuum to assure goal achievement.
• Implement patient engagement initiatives for the appropriate populations impacted by Emergency Services.
• Responsible for the investment, marketing, and presentation of Emergency Services to the community and throughout the region.
• Accountable for daily operations oversight of Emergency Services, ensuring optimum service, quality, and efficiency by providing volume, staffing, experience, and efficiency targets

Skills: Clinical Leadership, Goal Formulation, Evidence-Based Practices, Service Evaluation, Healthcare Model Transition, Stakeholder Collaboration, Patient Engagement, Operational Oversight

• Monitor and evaluate performance including quality, productivity, service, and financial levels, affecting changes required for improvement.
• Collaborate with other departments and service lines to develop consistent processes to facilitate comprehensive patient care, limit redundant processes, and enhance customer service within and across service lines.
• Manage revenue and expense budgets to achieve financial goals.
• Together with the Chair and Directors, monitor and manage performance against metrics (budget, quality, patient experience, and population health)
• Collaborate with the Chair to ensure efficiency of care within their respective areas.
• Design, establish, and maintain an organizational structure and staffing to effectively accomplish the institution’s goals and objectives
• Ensure professional competence and performance of staff by enforcing professional standards, protocols, policies, and procedures.
• Defer to the Department Chair on setting and monitoring clinical performance (quality, productivity, and service standards) of staff in those areas.
• Collaborate with Department Chair and Directors in the allocation of current clinical and administrative FTEs needed
• Support the care delivery in Emergency Services, as well as options for continued development and retention of excellent clinicians 

Skills: Performance Monitoring, Cross-Department Collaboration, Budget Management, Metrics Management, Care Efficiency, Organizational Design, Staff Competence, Clinical Support

• Nursing experience with proven management experience
• Demonstrates leadership, critical thinking, and time management skills
• Proficiency in Microsoft applications
• Current Florida Registered Nurse License
• Basic Life Support (American Heart Association)
• Advanced Cardiopulmonary Life Support (American Heart Association)
• Ability to effectively communicate in writing and orally with all levels of the organization
• Must demonstrate critical thinking skills, and quantitative and qualitative data analysis.
• Demonstrated ability to handle stressful situations appropriately.
• Ability to develop awareness of hospital and community resources available and the necessary procedure to gain access to these resources.
• A thorough understanding of electronic medical records, clinical informatics, and other advanced healthcare technologies

Qualifications: BS in Public Health with 3 years of Experience

• Experience as a social worker, clinician, chemical dependency or mental health counselor, emergency management services, or closely related field
• Experience working in a supervisory role
• Experience working in an administrative/management capacity
• Vermont LMHC, LISW, or another relevant licensure
• Must hold a Qualified Mental Health Professional (QMHP) certification or obtain after hire.
• Experience with trauma-informed services, cognitive behavioral therapies including DBT, and motivational therapies including the use of incentives
• Excellent interpersonal and supervisory skills.
• Computer literacy and experience with electronic health records
• Ability to understand advanced theory and practice in nursing.
• Must have the ability to work independently and organize several projects at once.
• Ability to problem-solve effectively and positively handle stress.

Qualifications: BS in Emergency Management with 5 years of Experience

• A Registered Nurse in the State of Michigan with current licensure.
• Experience in an Emergency Department or two years in an Emergency Department with one year in a critical care unit.
• Supervisory experience in a hospital setting
• Hold current BCLS, ACLS, PALS, TNCC
• Excellent working knowledge of Meditech with dictionary-building skills
• Ability to design and administer an Emergency Services Competency program with consultation from the Emergency Services director.
• HAZMAT Awareness Level and Incident Command Training 100, 200, and 700 within six months of employment in the Emergency Department.
• Able to review and demonstrate comprehension and application of Emergency Department Policies and Procedures, Core, and Quality Measures.
• Able to review and update policies based on research and current national standards and be able to incorporate and cite current sources.
• A solid knowledge base and recent experience in performing procedures related to critical care intervention.
• Ability to distinguish critical values, recognize emergencies, and react appropriately.

Qualifications: BS in Fire Science with 6 years of Experience

• RN emergency or critical care nursing experience
• Supervisory experience in healthcare, or charge RN experience
• Registered Nurse License (California) or Registered Nurse License (in the state where care is provided)
• Basic Life Support from the American Heart Association
• Pediatric Advanced Life Support from the American Heart Association
• Advanced Cardiac Life Support from the American Heart Association
• Ability to demonstrate knowledge of quality improvement and clinical care processes, staffing and budgeting, the Nurse Practice Act, The Joint Commission, and other local, state, and federal regulations.
• Demonstrated interpersonal and communication skills.
• Must be able to work in a Labor/Management Partnership environment.
• Supervisory experience in a healthcare setting.
• Certified Emergency Nurse (CEN) and/ or Certified Nurse Manager Leader.

Qualifications: BS in Healthcare Administration with 5 years of Experience

• Licensed RN with progressive management responsibility or related administrative experience.
• Clinical Emergency and Critical Care nursing experience with sound clinical assessment skills, along with the ability to make independent decisions regarding patient care.
• Evidence of current successful completion of the Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) courses of the AHA, and Management of Assaultive Behavior
• Education and experience in Process Improvement, Change Theory, and Team Building.
• Demonstrated leadership experience including personnel management, cost reduction, productivity enhancement, and interdisciplinary practice 
• An emphasis on quality/performance improvement within designated department responsibilities.
• Experience in working and problem-solving with physicians, administration, and hospital staff.
• Highly developed sense of initiative and flexibility, along with good judgment and analytical skills.
• A management style that is open, team-oriented, collaborative, and based on trust and personal integrity.
• Effective motivational, written, and verbal communication skills.
• Experience with technology and ability to participate actively in the selection and purchase of capital equipment.
• Comprehensive knowledge of regulatory requirements including Title 22 and Joint Commission.

Qualifications: BS in Criminal Justice with 8 years of Experience