DIGITAL BUSINESS ANALYST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: Oct 29, 2024 - The Digital Business Analyst excels in crafting detailed requirement statements and performance methodologies for digital/web services, leveraging open source and cloud technologies with agile and waterfall methods. This role entails driving business change and transformation, aligning closely with product managers to devise strategies that fulfill user needs while ensuring cost-effectiveness and maximizing resource utilization across internal and external teams. Expertise in stakeholder engagement and risk management is pivotal, alongside the ability to quantify user and financial benefits and strategize measurable channel shifts.

Essential Hard and Soft Skills for a Standout Digital Business Analyst Resume
  • Data Analysis
  • Business Process Modeling
  • SQL
  • Agile Methodologies
  • UX/UI Design
  • Requirements Gathering
  • Wireframing
  • Project Management
  • Data Visualization
  • API Integration
  • Communication
  • Problem-Solving
  • Critical Thinking
  • Adaptability
  • Collaboration
  • Time Management
  • Stakeholder Management
  • Emotional Intelligence
  • Decision-Making
  • Attention to Detail

Summary of Digital Business Analyst Knowledge and Qualifications on Resume

1. BS in Digital Business with 3 years of Experience

  • Deeply understanding of digital journeys and experience in successful delivery against in onboarding journeys, app engagement and e-commerce or transactional journeys
  • Strong analytics and AB / multivariable testing skills
  • Strong knowledge of digital reporting and commercial /digital KPIs
  • Experience with requirements definitions and use case modeling
  • A strong customer-centric focus with an entrepreneurial and ROI mindset
  • Customer experience design of digital products and services.
  • Flexible with planning and work estimation managing and empowering the team able to continuously balance between customer and commercial needs.
  • Excellent communication & interpersonal skills
  • Experience in a B2B eCommerce environment.
  • Proven track record of cross-functional software development
  • Knowledge of development tools such as Client ALM or JIRA
  • Ability to work across geographies, diverse cultures and business models.

2. BA in Business Administration with 5 years of Experience

  • Experience working in a large-scale Digital, Agile and customer-facing environment. 
  • Experience in delivering to challenging timescales in a technical environment
  • Ability to deal with conflicting demands across propositions in different stages of the delivery lifecycle
  • Experience in working within multi-discipline squads with both onshore/offshore members whilst maintaining a strong working relationship
  • Ability to understand complex business, IT design and development requirements taking into consideration functional and non-functional needs
  • Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
  • Experience in the Telco industry, eCommerce systems, Digital self-service or AI / Chatbot systems
  • Ability to use Design tools (Mural, Miro, Figma)
  • Involvement in service design/user research activities
  • Ability to support and develop junior chapter members
  • Ability to possess an understanding of programming concepts and approaches

3. BS in Information Systems with 2 years of Experience

  • Experience of having worked on projects with highly satisfied sponsors and end users, having achieved tangible results and business outcomes, leading to value creation and benefits realization
  • Capable of articulating the value of business analysis when engaging with stakeholders, and calling upon a range of business analysis techniques when eliciting requirements
  • Experience working with different delivery methodologies, with a focus on agile and iterative value creation in a user-centered design environment
  • Proven track record in software product development, data or automation projects in a cloud-oriented, secure, global landscape
  • Experience working with diverse teams across several global locations, time zones or cultural backgrounds
  • Several years of experience in the Architecture, Engineering & Construction sector, or the technology department of a large global organization, ideally as a business analyst (or similar) delivering digital technology projects
  • Experience with user experience design and information architecture
  • Familiarity with data, analytics, business intelligence, data science, or metrics and KPIs
  • Understanding of policy and operating model development in an innovative stakeholder environment
  • Proficiency in Mandarin (both verbal and written)

4. BA in Management Information Systems with 4 years of Experience

  • Hands-on experience in Business Requirements Analysis, Requirement gathering, Business Process Design (BPMN 2.0), Lean Principles, Use Cases, User Stories, Product Backlog, MOSCOW Prioritisation, Process Mapping, Screen Mock-Ups and Activity Diagrams
  • Experience in conducting agile ceremonies including Sprint Planning, Backlog elaboration and sprint retrospectives
  • Understanding and experience of working within an Agile environment including SAFe principles, Software Development Life Cycle (SDLC), UX/UI, Behaviour Driven Development(BDD), Test-Driven Development(TDD) and DevOps experience
  • Understanding of Cloud Transformation and Cloud Technologies, Enterprise Architecture, Data Architecture, Technical Architecture and Digital Product Implementation.
  • Data mapping and analytical skills including carrying out SQL queries
  • Experience with Business-driven, good presentation and good communication skills with both technical and non-technical stakeholders
  • Conversant with JIRA, Big Picture and Confluence, VisioAbility to manage stakeholder relationships and work within a multi-vendor environment
  • Experience with DBS and BPSS cleared 
  • Good understanding of the digital ecosystem including knowledge of business process definition, and functional areas such as Commerce, Marketing Automation, Content Strategy, Personalization, Customer Service critical to the success of client initiatives.
  • Good understanding of Agile methodologies and the digital design/development life cycle.
  • Familiarity with digital platforms such as CMS, CRM, ERP, PIM (e.g., Sitecore, Salesforce)
  • UAT and testing experience
  • Experience with Jira/Confluence toolset

5. BS in Computer Science with 5 years of Experience

  • Previous demonstrable experience as a digital business analyst or equivalent.
  • Proven experience of working closely with development teams in an Agile environment, Agile or Scrum training and qualifications a bonus.
  • Experience within e-commerce and retail, especially within a B2B or industrial supplies area.
  • Strong analytical and technical aptitude, with knowledge of APIs and SQL a bonus.
  • Ability to think through complex business problems, solve them by analyzing data, and then communicate these in a simple, straightforward manner.
  • Excellent written and verbal communication skills.
  • Organizational skills with the capability of prioritizing own workload towards meet agreed deadlines.
  • The ability to work in a team and individually.
  • Passion for digital and an awareness of best practices, trends, and opportunities.
  • Ability to drive projects to conclusion independently
  • Excellent communication skills
  • Business acumen and Statistics knowledge

6. BA in Marketing Analytics with 3 years of Experience

  • Demonstrated success defining and launching excellent projects
  • Knowledge of eCommerce - commercial transactions conducted electronically on the internet via a web store or a native mobile application
  • Working knowledge of eCommerce architecture
  • Excellent written and oral communication skills
  • Strong analytical and problem-solving skills.
  • Knowledge of user-centered design principles
  • Detailed-oriented and capable of delivering a high level of accuracy.
  • Ability to maintain a keen attention to detail, multitask and work well under pressure
  • Strong work ethic and general business acumen.
  • Experience with system development life cycle.
  • Good judgment and the ability to work effectively with a diverse workforce.
  • Proficient with Google suite (Gmail, Google Docs, Google Sheets

7. BS in Data Analytics with 4 years of Experience

  • Experience in working in digital operations for Bank or Securities business
  • The ability to interpret a set of technical, functional, and non-functional requirements and deliver a robust solution
  • Experience in driving design discussions to ensure sustainable end-to-end solutions
  • Good understanding of the software development lifecycle
  • Strong analytical, problem-solving and synthesizing skills
  • Good discipline in risk control to achieve high standards in a highly regulated environment
  • Experience in managing senior stakeholders
  • Adaptable to a dynamic project portfolio, able to work across teams and functions
  • A confident communicator who can explain technology to non-technical audiences
  • Experience in working with in-house development teams and vendors
  • Experience in deployment and supporting core banking & trading systems, wealth management applications and/or regulatory applications

8. BA in Economics with 5 years of Experience

  • Experience working on ecommerce, mobile apps, chatbot or web development programs (experience delivering other digital solutions also considered beneficial)
  • Strong API development experience
  • Strong Agile experience, working in product teams to write user stories and adapt product visions
  • Strong requirements gathering and documentation skills (via JIRA)
  • Ability to act as a liaison between business and IT teams
  • Excellent oral and written communication
  • Ability to work autonomously and to adapt to new environments quickly
  • Excellent knowledge of Agile / Scrum techniques
  • Proficiency in both spoken and written English and Chinese
  • Strong analytics skills, critical thinking and problem-solving
  • Intermediate-Advanced level Excel Proficiency
  • Proficiency in Word, PowerPoint, and Google Analytics
  • Skilled in the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

9. BS in Finance and Business Analytics with 4 years of Experience

  • Strong experience carrying out detailed and complex Gap Analysis
  • Experienced in the development of a statement of requirements and performance methodology
  • Be experienced in analysing a range of digital / web services and solutions, ideally where open source and cloud technologies have applied agile development methodologies
  • Have a strong understanding of Agile and Waterfall Project Management delivery methodologies
  • Experience in business change, rationalization and transformation while working closely with the nominated product manager to define a product approach to meet the specified user need
  • Define skill requirements and map internal, departmental and external (partners/specialist contractors) resource
  • Consider budgets / ensure delivery is cost-effective and best value
  • Analyse and map the risks of this product approach and propose mitigation solutions
  • Define how the predicted user and financial benefit can be realized, and how channel shift will be measured
  • Make recommendations for action against the analysis done
  • Strong stakeholder engagement and communication skills

10. BA in Operations Management with 5 years of Experience

  • Experience as a business analyst in agile, customer-centric working environments, e.g., in a Tribe, Squad or Scrum team, working with both custom and packaged applications.
  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • Understand key concepts, techniques and considerations in Machine learning and Data Analytics
  • Training and relevant experience in one or more of the following areas
  • Experience in Statistical modeling tools such as R, Python, RapidMiner, Knime, SAS, Matlab or SPSS
  • Experience in Data manipulation using scripting languages like Python or ETL tools
  • Experience in Visual analytics technologies like Tableau, Qlikview or D3.js
  • Experience in End-to-end analytics architecture, preferably with some working knowledge of big data stack
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
  • Strong analytical, conceptualization and problem-solving skills
  • Team player with strong organization and people-handling skills

11. BS in Software Engineering with 4 years of Experience

  • Training or certification in Business Analysis skills from certified training bodies (e.g. IIBA)
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
  • Experience in the application of Facilitated Workshops, MoSCoW, Prioritisation, Iterative Development, Timeboxing, Modelling
  • Experience with eCommerce platforms (Salesforce CloudCraze, SAP Commerce Cloud, Demandware, Magento, Oracle Commerce, etc.)
  • Highly-developed problem solving, planning and organizational skills
  • Experience with full life-cycle projects from initial scoping through delivery
  • Proficient in processes including defining and documenting test strategy as well as unit and integration testing
  • Expertise utilizing SAP Hybris B2B and B2C accelerators with a solid understanding of out-of-the-box functionalities
  • Excellent presentation, communication and interpersonal skills, with ability to engage and manage senior-level client relationships
  • Comfort with agile, iterative software development methodologies
  • Interest in digital commerce technology and eager to learn about new technologies, best practices, and 3rd party tools
  • Ability to work both independently and collaboratively on a cross-functional, geographically dispersed

12. BA in Project Management with 6 years of Experience

  • Strong communication and business writing skills
  • Analytical and creative thinking and practical problem-solving skills
  • Expert-level knowledge of SDLC
  • Advanced knowledge of project management and agile methodologies
  • Ability to interact with a range of stakeholders, from business executives to technology resources, managers, SMEs and vendors
  • Great organizer, facilitator and collaborator
  • Knowledge of the use of JIRA/Confluence
  • Experience in using tools such as Jira, Confluence, Trello, RealtimeBoard, Agile Cards
  • Experience in application development and software development life cycle scenarios
  • Familiar with banking systems, online and mobile banking or eCommerce
  • Exceptional problem-solving and communication (spoken and written) skills
  • Excellent interpersonal skills and ability to work well in a team environment
  • Prior experience working in a pressured (dynamic, fast-paced) environment
  • Ability to manage project duties, balance workload and meet internal/external deadlines

13. BS in E-commerce with 7 years of Experience

  • Experience with Website transformation projects
  • Experience with Website customer engagement projects
  • Experience with CMS projects, in particular, SiteCore
  • Experience with CRM projects, in particular, MS Dynamics CRM
  • Experience with the Digital Forms Enterprise platform
  • Experience with Digital Business Process Improvement projects with skills and knowledge in the underlying technologies of any of the technologies detailed above.
  • Ability to establish effective relationships to facilitate fast decision-making to meet deliverables and schedules
  • Ability to work on projects that delivered best-of-breed solutions
  • Understanding of Web Development technologies and processes
  • Experience with Content Management Systems (CMS)
  • Good knowledge of MS SharePoint
  • Working knowledge of MS Dynamics CRM
  • Knowledge and experience in Microsoft technologies Stack such as .Net, SharePoint, MS Dynamics CRM
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