Job Summary:

• Liaising with clients, internal team and external partners on a day-to-day basis to ensure all parties are up to date and on track
• Taking ownership of contact reports, status tracking and internal project management
• Playing a pivotal role in the running of monthly onboarding sessions for client teams and other agencies, ensuring training materials are kept up to date
• Building positive relationships with clients, and developing a deep understanding of their objectives, processes and environment to provide recommendations and solutions that make an impact
• Supporting the development of project concepts, budgets and proposals, and confidently presenting them to clients
• Working alongside the Account Director to add value to and grow our key accounts
• Managing the smooth delivery and ensuring our high-quality standards are maintained across a wide range of digital projects that include the planning of digital strategies to the development of interactive resources and online platforms
• Creating and reviewing project deliverables in collaboration with design, editorial and development teams
• Ensuring on-time and on-budget delivery of projects through the development and maintenance of status reports and financial management
• Supporting business development efforts, such as participating in pitches and development of proposals
• Implementation and management of CRM
• Updating and maintaining web pages via a CMS
• Ensuring a timely and proactive response to all inbound queries to the Helpdesk inboxes, keeping up to date with specific client’s past queries and situation
• Making appropriate and necessary decisions on the project relating to administration, scope and control

Skills on Resume: 

• Client Liaison (Soft Skills)
• Project Ownership (Soft Skills)
• Training Facilitation (Soft Skills)
• Relationship Building (Soft Skills)
• Proposal Development (Hard Skills)
• Digital Project Management (Hard Skills)
• CMS Management (Hard Skills)
• Problem-Solving (Soft Skills)

Job Summary:

• Working directly with clients to plan, forecast and implement online campaigns
• Regular top-level weekly, monthly and quarterly reporting and presenting of campaign and activity performance across multiple channels (e.g. SEO, PPC, Social Media, Display, Affiliates, etc.)
• Analyzing client campaign results (from both multi- and single-channel campaigns) and related data (e.g. competitor data) to identify opportunities and anticipate any issues that might lead to a lack of performance
• Maintaining the agency’s high client retention rate by developing and fostering long-lasting client relationships
• Using both Greenlight proprietary technology and third-party technology and tools for planning, reporting and campaign insights
• Working alongside other members of the team, including wider client services teams, delivery team to manage a portfolio of single- and multi-channel client campaigns
• Working alongside channel specialists to ensure timely and accurate delivery of campaigns
• Overseeing the management of Web Dev Projects (e.g. design and build of websites and/or apps)
• Identifying the clients’ need for other services and up- or cross-selling relevant services and channels
• Maintaining a thorough understanding of clients’ sectors and market trends, thus positioning Greenlight as experts in the area
• Managing day-to-day communications with the client by email and phone
• Proactively getting under the skin of product updates and new releases, becoming the go-to person for advice, training documentation, delivering training sessions and troubleshooting
• Proactively spotting and flagging risks and challenges and helping to find ways to mitigate them

Skills on Resume: 

• Client Campaign Planning (Hard Skills)
• Performance Reporting (Hard Skills)
• Data Analysis (Hard Skills)
• Client Relationship Management (Soft Skills)
• Technology Proficiency (Hard Skills)
• Team Collaboration (Soft Skills)
• Project Oversight (Hard Skills)
• Risk Management (Soft Skills)

Job Summary:

• Planning, creating and optimizing clients’ performance marketing campaigns, including monthly performance reports regarding goals achievement.
• Being the main point of contact for a number of key clients with regard to creating, budgeting and managing their campaigns.
• Daily campaign management including monitoring of bids, impressions, quality scores and overall performance analysis.
• Strategic development and the success of clients.
• Working with the design and development team to provide insight for user journeys, conversions and landing-page recommendations.
• Supporting the account management team in presenting monthly performance reports to clients and stakeholders.
• Support the new business process by providing know-how for proposals and pitches.
• Contribute to further developing processes, services and products.
• Owning the client relationship for our key clients across the construction, technology and professional services
• Campaign planning including managing budgets and platform/media/creative recommendations
• Collaborating with our team across content, design and digital to facilitate seamless project delivery
• Responding to client calls and emails in a timely and professional way
• Budget reporting and keeping track of client retainer spend

Skills on Resume: 

• Campaign Management (Hard Skills)
• Client Liaison (Soft Skills)
• Performance Analysis (Hard Skills)
• Strategic Planning (Soft Skills)
• Cross-Team Collaboration (Soft Skills)
• Reporting Skills (Hard Skills)
• Business Development (Soft Skills)
• Budget Tracking (Hard Skills)

Job Summary:

• Manage a team of 2 account executives
• Lead and coordinate the production of Digital Marketing Assets and campaign implementations for one of our largest client accounts in collaboration with our Creative Director
• Learn, Learn, Learn and keep up to date with the latest in Digital Marketing
• Work closely with DOPE’s directors to brief the creative, production, and paid media teams.
• Manage & deliver various types of digital projects within an account to agreed scope, timings, budget and quality.
• Overseeing customer account management, including negotiating contracts and agreements to maximise revenue.
• Act as the point of contact for clients and build strong, long-lasting relationships.
• Understand native marketing best practices and articulate knowledge effectively
• Manage client kickoff calls and onboarding processes for new partners to help educate them on native’s best practices and optimizations
• Troubleshoot and resolve client issues in a timely manner
• Monitor campaign performance and provide data-based insights to help clients with their strategy and optimization
• Manage and grow own book of business by identifying opportunities and helping clients achieve the best ROAS possible.
• Take care of Sport customers, Government customers and New customers.
• Build and maintain relationships with potential customers or media agencies.

Skills on Resume: 

• Team Leadership (Soft Skills)
• Campaign Coordination (Hard Skills)
• Continuous Learning (Soft Skills)
• Cross-Department Communication (Soft Skills)
• Project Delivery (Hard Skills)
• Contract Negotiation (Hard Skills)
• Client Engagement (Soft Skills)
• Performance Monitoring (Hard Skills)

Job Summary:

• Proactively prospect, qualify, grow and maintain an account list of medium to large-size advertisers/categories using a consultative (customer-centric) selling approach
• Share digital sales expertise with Account Executives to help develop their skills
• Create marketing ideas and opportunities outside of the portfolio of products (i.e., non-traditional revenue)
• Create and update marketing presentations using research to sell against other competitive media
• Effectively prepare and execute revenue contracts and business proposals
• Stay current and up-to-date on business trends, new directions and key changes in products or management within a specific company and/or industry
• Clearly explain non-print competitors and their metrics of measurement vs. print and digital newspaper metrics
• Analyze and interpret key sales metrics and develop strategies to reach sales success
• Work internally with various departments to create compelling media solutions for advertisers
• Work closely with client post-sale to ensure client retention, renewal and overall campaign success
• Responsible for client revenue growth, financial forecasting and accurate customer billing
• Acknowledge and overcome client objections by analyzing and resolving campaign issues
• Develop internal and client-facing custom reports via Google Analytics, Excel and other internal tools

Skills on Resume: 

• Account Management (Hard Skills)
• Sales Coaching (Soft Skills)
• Marketing Strategy Development (Hard Skills)
• Presentation Skills (Soft Skills)
• Proposal Preparation (Hard Skills)
• Industry Trend Analysis (Hard Skills)
• Competitor Analysis (Hard Skills)
• Campaign Performance Monitoring (Hard Skills)

Job Summary:

• Keep abreast with new trends in digital technology 
• Deliver and discuss reporting when part of the engagement
• Proactively seek opportunities to improve client metrics
• Analyze marketing programs regularly and prepare finding for client contracts
• Advise best practice online marketing strategies to drive conversion rates
• Project manage all responsible parties for on-time, on-budget deliverables
• Communicate client requirements to analysts, strategists, copywriters, developers and designers
• Lead client strategy review sessions, internal and external startup meetings
• Oversee all the activities for a given account to ensure client expectations are met
• Oversee client billing and forecasting
• Report and maintain P/L, client by client
• Build long-term relationships with clients 
• Plan and implement digital strategies for clients
• Present and train on social media strategies to clients

Skills on Resume: 

• Digital Technology Awareness (Soft Skills)
• Reporting Skills (Hard Skills)
• Client Metrics Optimization (Hard Skills)
• Marketing Analysis (Hard Skills)
• Strategy Advising (Soft Skills)
• Project Management (Hard Skills)
• Cross-Team Communication (Soft Skills)
• Client Relationship Building (Soft Skills)

Job Summary:

• Own operational processes for assigned accounts in their entirety (managing the kick-off call, campaign implementation, strategizing, reconciliation, performance optimization and evaluation) 
• Directly communicate with clients to determine goals, create parameters and set appropriate expectations and manage any issues to resolution
• Participate in internal brainstorming sessions
• Provide regular account updates, performance notes and consistent reporting to clients and internal sales staff 
• Work in tandem with Trafficking & Optimization teams to ensure campaigns are set up successfully and performing their best and meeting campaign objectives and KPI
• Work with all internal departments on the development and implementation of campaigns
• Monitor and report campaign performance to ensure delivery and billing
• Present campaign results via Excel and PowerPoint presentations
• Represent our team’s core values every day such as Culture First, Play Like a Team, Pave The Way and Care
• Collaborate with the Media Solutions team to create advertising campaigns that are aligned with clients objectives and budgets.
• Coordinate with the Operation Support team
• Participate in bringing knowledge and experience from visiting customers to exchange, suggesting, and developing a new generation of sales teams. 
• Follow up to update program information Including preliminary details of important items in the responsible channel to prepare for presenting information

Skills on Resume: 

• Operational Management (Hard Skills)
• Client Communication (Soft Skills)
• Brainstorming Participation (Soft Skills)
• Reporting Skills (Hard Skills)
• Campaign Coordination (Hard Skills)
• Cross-Department Collaboration (Soft Skills)
• Performance Monitoring (Hard Skills)
• Presentation Skills (Soft Skills)

Job Summary:

• Managing multi-agency relationships on a daily basis, ensuring we are fully integrated for each campaign
• Managing projects through an in-house studio, working closely with Artworkers, Designers, Art Directors in the creation of required assets
• Creating and managing budgets for specific campaigns and individual projects
• Digital representative of the team, able to lead conversations with the client with confidence, offering advice and expertise
• Project planning and management of multiple projects utilising and implementing critical paths and project management documents to ensure smooth delivery to timelines
• Analyze the effectiveness of digital campaigns 
• Recommend, design and implement digital projects to increase their ROI
• Monitoring the JIRA service desk tickets and liaise with clients & internal team
• Evaluating requirements prior to passing the tickets to the team
• Managing the backlog / Prioritising and ordering tickets in the project backlog
• Acting as primary liaison between the development teams and clients
• Communicate effectively by emailing/calling the client if needed
• Provide regular updates to a portfolio of clients

Skills on Resume: 

• Multi-Agency Management (Soft Skills)
• Studio Project Coordination (Hard Skills)
• Budget Management (Hard Skills)
• Client Communication (Soft Skills)
• Project Planning (Hard Skills)
• Campaign Analysis (Hard Skills)
• Digital Strategy Implementation (Hard Skills)
• JIRA Ticket Management (Hard Skills)

Job Summary:

• Develop & Execute the Omnichannel Media strategy & tactics for clients.
• Act as the point of contact for clients for digital management matters.
• Effectively liaise between creative and technical departments.
• Address client queries effectively and in a timely manner.
• Present weekly/monthly reports to assigned customers.
• Coordinate and develop social standard methodologies, strategies and approaches with other departments that utilize social accounts, platforms and strategies to achieve their business objectives.
• Creating effective and actionable strategies and ideas for our clients across a range of industries.
• Involvement in client meetings, daily communication, strategy sessions, presentations and relevant client interactions.
• Providing excellent communication and project management on client campaigns.
• Working with our team of marketing specialists across a range of areas including Paid Social, Paid Search, SEO, Social Media, EDMs and Marketing Automation to ensure we provide an unbeatable experience and fantastic results to our clients.
• Communicating with internal teammates to deliver the best results for our clients.
• Meeting deadlines, being proactive, and being flexible in delivery.
• Review performance data, pull campaign insights and create insightful reports from Facebook Business Manager, Google AdWords and other relevant platforms
• Come up with new ideas and tactics and develop concepts that align with the client’s goals

Skills on Resume: 

• Omnichannel Strategy Development (Hard Skills)
• Client Liaison (Soft Skills)
• Cross-Department Coordination (Soft Skills)
• Query Resolution (Soft Skills)
• Performance Reporting (Hard Skills)
• Social Media Strategy Development (Hard Skills)
• Client Communication (Soft Skills)
• Campaign Performance Analysis (Hard Skills)

Job Summary:

• Build and maintain relationships with client portfolios through regular meetings and email communications.
• Develop relationships with new clients while successfully maintaining and growing existing accounts.
• Coordinate project delivery team from the beginning to the end of the job, assigning team roles and responsibilities.
• Work closely with our execution team to ensure projects are briefed and delivered in a timely manner.
• Strategies on and project manage digital projects to increase client revenue.
• Manage conflict with clients and make executive decisions on when to escalate issues.
• Prioritize the workload for our back-end team executing on projects and client work.
• Identify opportunities to expand clients’ digital presence or improve their customer experience.
• Meet deadlines while working under pressure.
• Write campaign briefs to distribute to necessary parties.
• Meet KPIs for client retention and upselling.
• Developing strong relationships with clients

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Account Growth (Soft Skills)
• Project Coordination (Hard Skills)
• Team Collaboration (Soft Skills)
• Digital Strategy Development (Hard Skills)
• Conflict Resolution (Soft Skills)
• Workload Prioritization (Soft Skills)
• Opportunity Identification (Hard Skills)

Job Summary:

• Handle all aspects of client campaigns, from planning to delivery
• Coordination between internal departments (SEO, DEVELOPMENT, PERFORMANCE, DESIGN, COPY)
• Report on web performance metrics
• Analyze digital campaigns' success and propose improvements
• Stay up-to-date with digital technology trends.
• Apply ongoing ideas for marketing channels and tactics
• Understand project workflows for small/medium projects
• Putting together proposals, estimates, specifications, schedules and briefs
• Ensuring we continue to build and maintain a fabulous culture at Big Fish and make it the best place to work in the world
• Keep us earning, learning and having fun!
• Facilitate ongoing client communication including regularly scheduled meetings & calls, providing exceptional follow-up
• Coordinating best practices and content sharing between markets
• Conducting research for potential new markets or launches
• Providing support on general social media strategies for licensee markets upon request

Skills on Resume: 

• Campaign Management (Hard Skills)
• Department Coordination (Soft Skills)
• Web Performance Reporting (Hard Skills)
• Digital Campaign Analysis (Hard Skills)
• Technology Trend Awareness (Soft Skills)
• Proposal Development (Hard Skills)
• Client Communication (Soft Skills)
• Market Research (Hard Skills)

Job Summary:

• Work with client, and team to provide the client’s perspective on their business and organizational challenges
• Drive internal and external communication 
• Ensure timely completion of projects while meeting client expectations and schedules.
• Work with the Strategist to advocate for Lamwork’s process and methodology and strategic rationale 
• Ensure optimal results and user experience for all deliverables
• Work with team members in the coordination and management of cross-functional teams and resources
• Work with team members in the effective completion of technical builds of digital assets into the market.
• Attend all client meetings with any other team members
• Support the Lamwork rationale or presentation of materials.
• Maintain the highest level of client satisfaction
• Manage all operational duties to deliver all tasks on budget, including hours reporting and reconciliation both internally and with clients
• Work with Sr. Account team and VP of Account services on new business development, and create/deliver statements of work to existing clients
• Assist in functional and acceptance testing

Skills on Resume: 

• Client Relationship Management (Soft Skills)
• Communication Skills (Soft Skills)
• Project Management (Hard Skills)
• Strategy Collaboration (Soft Skills)
• User Experience Optimization (Hard Skills)
• Cross-Functional Team Coordination (Soft Skills)
• Technical Build Management (Hard Skills)
• Business Development Support (Soft Skills)