Job Summary: 

• Use creativity and innovation in problem-solving and see the bigger picture when making decisions
• Strategically partner with and influence others to secure commitment and create change through effective communication and active listening
• Use analytical and information-seeking skills to identify needs and conduct analyses
• Take initiative and persist to achieve client-oriented outcomes and implementation
• Communicate effectively, and actively listen and respect differences
• Develop, coach and hold people accountable for reaching performance goals and client outcomes and values
• Demonstrate respect and cultural awareness and the ability to work effectively and collaboratively in diverse groups
• Ensures adherence to department and company procedures, and compliance with Delaware Lottery rules and regulations related to Lottery licensing.
• Maintain professionalism at all times when working with other team members and/or guests.
• Promotes outstanding internal and external guest relations and internal teams.

Skills on Resume: 

• Creativity (Soft Skills)
• Strategic Influence (Soft Skills)
• Analytical Skills (Hard Skills)
• Initiative (Soft Skills)
• Communication (Soft Skills)
• Coaching (Soft Skills)
• Cultural Awareness (Soft Skills)
• Compliance (Hard Skills)

Job Summary: 

• Supervise Learning and Development staff to deliver quality programs and services.
• Identify, design, implement, and manage a new learning management and performance management system.
• Consult with leaders and subject matter experts to identify and address the prioritized learning needs of the agency.
• Manage stakeholders and subject matter experts in the content development process, ensuring alignment, engagement, and expectation management.
• Lead training needs assessment, inventory existing training requirements, and establish a minimum baseline of training curriculum.
• Create interactive and engaging learning modules and experiences using multiple delivery methods including classroom, virtual, e-learning, and on-the-job.
• Support an e-learning environment that allows for optimized access, administration, tracking and reporting
• Develop and implement new supervisor training program
• Develop processes for maintaining, improving, and expanding materials, and overseeing the delivery of training.
• Develop assessments and measure progress and evaluate the effectiveness of training
• Compile and analyze HR data to identify root causes and recommendations
• Lead and support HR projects in related areas of the department such as Talent Acquisition, Benefits and Wellness, Employee Relations, Payroll, Safety and Risk, or Compliance

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Learning Management System (Hard Skills)
• Consultation (Soft Skills)
• Stakeholder Management (Soft Skills)
• Training Assessment (Hard Skills)
• Module Creation (Hard Skills)
• E-Learning Support (Hard Skills)
• HR Data Analysis (Hard Skills)

Job Summary: 

• Responsible for supervising the day-to-day training functions and staff.
• Coordinates training and staff development programs for associates.
• Coordinates programs for specific sites and customers.
• Manages, delivers, and optimizes team and enterprise-level projects
• Works closely with partners on complex processes, as well as desire to own and manage multiple projects.
• Partners with division leaders on needs analysis and identifies training solutions to solve business issues
• Conducts and facilitates general and specific training programs for organization employees and leaders.
• Keeps records, gathers and analyzes information from instructor evaluations and monitors the progress of facilitators
• Presents complex information to a variety of audiences
• Supports the enterprise in achieving training and development objectives.
• Ensures compliance with legally and company-mandated training requirements
• Trains instructors in effective techniques for training.
• Partners with HR and business leaders to training programs that support ongoing business need
• Interviews and has input on hires and performance evaluations.

Skills on Resume: 

• Staff Supervision (Soft Skills)
• Program Coordination (Hard Skills)
• Project Management (Hard Skills)
• Needs Analysis (Soft Skills)
• Training Facilitation (Soft Skills)
• Record Keeping (Hard Skills)
• Presentation Skills (Soft Skills)
• Compliance Management (Hard Skills)

Job Summary: 

• Supports the development of the learning and talent development approach in partnership with the Director of Learning Management
• Develops learning programs to address talent needs to improve workforce performance through training (e.g., reskilling, upskilling), coaching, and people development
• Assists in the creation of development plans and objectives to retain the talent needed to meet its immediate/long-term business needs
• Researches external factors that could impact learning & development requirements and recommends solutions to mitigate risks
• Develop the communications strategy to inform employees of required training and raise awareness of optional learning opportunities
• Measures the success of communications strategy and implement solutions to improve
• Collaborates with HR Services to continuously evaluate the effectiveness of learning and development programs
• Implement strategies and initiatives to address identified issues and embrace change for the U.S. Health and Safety Training Strategies
• Leverages HR metrics and data to demonstrate the value of content development initiatives, support continuous improvement, and inform business decisions
• Gathers data on training needs and learning interventions to integrate the design of training materials and programs

Skills on Resume: 

• Talent Development (Soft Skills)
• Program Development (Hard Skills)
• Development Planning (Soft Skills)
• Research Skills (Hard Skills)
• Communication Strategy (Soft Skills)
• Evaluation Metrics (Hard Skills)
• Collaboration (Soft Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Identifies needs and skill gap analysis to determine the process of aligning objectives with identified training/development needs
• Respond to internal customer requests to analyze and evaluate training needs and offer appropriate solution strategies and perform all content or media edits based on SME’s feedback
• Makes adjustments throughout the project to ensure the successful attainment of the stated learning and training objectives
• Produces instructional materials for various instructional delivery methods (e.g., classroom, e-learning and written job aids, etc.) to meet project specifications
• Manages design solutions to verify that identified objectives meet project sponsors’ requirements
• Develops multimedia content in collaboration with graphic, visual, and Instructional Designers
• Designs and produces attractive multimedia and engaging instructional design content
• Manages the design of pilot classes strategically to disseminate training and learning materials and owns logistics for successful deployment
• Owns partnership with the Learning Technologies Team to define reporting requirements for learning management systems such as the LMS and knowledge management system
• Manages input from the course development team and SMEs to create content/assignments applicable to business unit needs/best practices

Skills on Resume: 

• Needs Analysis (Hard Skills)
• Content Evaluation (Soft Skills)
• Project Management (Soft Skills)
• Instructional Material Production (Hard Skills)
• Design Management (Soft Skills)
• Multimedia Development (Hard Skills)
• Logistics Management (Soft Skills)
• Collaboration with SMEs (Soft Skills)

Job Summary: 

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for ensuring that recruiting and onboarding comply with all State and Federal laws.
• Responsible for ensuring data administration in the HRIS system and files are accurate and complete.
• Responsible for direct supervision, scheduling and training of all recruiting and data administration functions.
• Responsible for recruiting, training and recommendations for coaching/discipline of Data Administrator, Talent Development Generalists, and Talent Development Clerk position team members.
• Assist with investigating employee relations concerns and recommend resolutions when necessary.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Listens, evaluates, and responds to all team member complaints and inquiries and exercises good judgment in resolving the same.
• Assists with preparing the annual budget.
• Ensures accuracy and timeliness of all projects assigned.

Skills on Resume: 

• Service Excellence (Soft Skills)
• Compliance Knowledge (Hard Skills)
• Data Administration (Hard Skills)
• Staff Supervision (Soft Skills)
• Recruitment and Training (Soft Skills)
• Employee Relations (Soft Skills)
• Communication Skills (Soft Skills)
• Budget Preparation (Hard Skills)

Job Summary: 

• Training for production team members including policy and procedure orientation, job skills related to specific job assignments, food, plant and personal safety, teamwork skills, and performance enhancement training.
• Process improvement, perform full operational reviews of processes.
• Collects required data, and analyzes it using the appropriate methodology and tools in order to make and support any recommendations for process improvement.
• Conducts direct observation, interviews team members, and reviews existing documentation. 
• Performs time studies and measures workload. 
• Connects to databases and writes queries to extract required data.
• Performs all analyses required to support recommendations. 
• Work with the industrial engineering, and operations team closely for feedback and input.
• Provides long and short-term decision support to all levels of the organization. 
• Use data to satisfy the decision support request. 
• Develops, evaluates, prioritizes and presents any recommendations to the appropriate decision maker.
• Work closely with the Human Resources team to assist with any duties.

Skills on Resume: 

• Training Development (Soft Skills)
• Process Improvement (Hard Skills)
• Data Analysis (Hard Skills)
• Direct Observation (Soft Skills)
• Time Studies (Hard Skills)
• Database Management (Hard Skills)
• Decision Support (Soft Skills)
• Collaboration with HR (Soft Skills)

Job Summary: 

• Train and enable partners and affiliates to effectively communicate the value proposition through thorough strategic training utilizing company resources, presentations, CRM, and any other resources
• Develop and enable partners and affiliates to achieve yearly KPI goals.
• Develop and perform annual partner evaluations. 
• Evaluate partner's and affiliates' sales techniques. 
• Develop and deploy partner improvement plans in judgment.
• Set expectations and make recommendations for future engagement with partners. 
• Build and implement business processes, policies and plans to enhance partner and affiliate performance.
• Plan and manage partner, affiliate, and client business portfolios in line with company goals.
• Respond to and follow up regarding partner and affiliate inquiries using appropriate methods that in discretion are consistent with company expectations.
• Manage and record partner and affiliate, customer and prospect contact activities using tools and systems, and keep relevant information held in these systems up to date.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable TI business and sustainable relationships.

Skills on Resume: 

• Partner Training (Soft Skills)
• KPI Development (Hard Skills)
• Annual Evaluations (Hard Skills)
• Sales Technique Evaluation (Hard Skills)
• Improvement Planning (Soft Skills)
• Business Process Development (Hard Skills)
• Portfolio Management (Soft Skills)
• Communication and Negotiation (Soft Skills)