WHAT DOES A DEVELOPMENT SUPERVISOR DO?
Published: Oct 24, 2024 – The Development Supervisor aligns operational processes with the company’s logistics strategy while managing inventory optimization, transportation, and automation. This role coordinates troubleshooting for logistics and warehouse operations, ensuring quality, delivery, cost, and budget goals are met. The supervisor collaborates with teams to design new processes, update SOPs, and enhance shipping and receiving portals.
A Review of Professional Skills and Functions for Development Supervisor
1. Development Supervisor Functions
- Sales Revenue Development: Develop the sales revenue and maintain an advantageous position in the area.
- Business Strategy Execution: Execute business strategy and continue to enhance the PG Business Model.
- Market Positioning: Maintain AP as the advantage position for the rare/ELE gas offer by increasing density, market share, and profitability.
- Sales Team Leadership: Directly lead the area sales team, indirectly lead customer retention sales, and work with company support functions to achieve annual business targets.
- Partner Relationship Management: Manage partner relationships – OEM and strategic customers, key accounts.
- Margin Enhancement Accountability: Be accountable for margin enhancement activities, maintaining and improving the margin.
- Customer Satisfaction Improvement: Work with the inside sales team and Supply Chain Execution Team to solve disputes and improve customer satisfaction.
- Margin Enhancement Handling: Work with the inside sales team to handle margin enhancement such as MTOP, PIP, and delivery charges.
- Account Defense Leadership: Lead the account defensive action when competitors approach existing accounts.
- Customer Feedback Collection: Collect feedback from customers and work with internal functions such as inside sales, supply chain execution, and CSL to improve service to customers.
2. Development Supervisor Job Description
- Sales Volume Support: Support the Regional Development Manager with realizing the sales volume targets according to the strategic business plan.
- Route-to-Market Improvement: Assist in route-to-market improvement and stakeholder network development (including agencies and suppliers).
- Market Activity Tracking: Lead tracking efforts for pricing, stocks, and commercial activities in the market.
- Sales Force Efficiency: Ensure sales force efficiency and effectiveness throughout the value chain.
- Distributor Management: Assist in managing distributors and their sales network (visiting, auditing, performance tracking, segmenting, rewarding, and compliance).
- Market Portfolio Review: Review distributors and competition portfolios and prepare a market update.
- Sales Process Improvement: Lead local business solution efforts to improve sales processes (i.e., B2B).
- New Market Development: Assist with new market development projects.
- Sales Estimation Preparation: Assist in preparing sales estimations, and strategic and commercial plans.
- Workplace Safety: Adopt safe practices in every aspect of the workplace.
3. Development Supervisor Details and Accountabilities
- Process Examination: Examine the processes of the current operation in line with Mavi’s logistic operations strategy.
- Technical Troubleshooting Support: Coordinate and provide technical troubleshooting support, principally to the Logistics and Warehouse operations.
- Inventory Optimization Management: Develop and manage inventory optimization, transportation processes, and automation.
- Quality and Budget Achievement: Achieve all quality, delivery, cost throughput, and budgetary goals.
- Team Communication: Communicate with the relevant teams to take necessary precautions regarding the systemic problems encountered.
- Strategy Development: Develop and implement strategies for achieving organizational goals.
- Process Design Collaboration: Work with relevant teams while designing the processes of new projects.
- SOP Maintenance: Keep SOP documents of all processes up to date.
- Portal Improvement: Check the portals that are used for receiving and shipping goods and make necessary improvements.
- Additional Task Management: Undertake any additional tasks as assigned by the Logistics Operations Director.
4. Development Supervisor Role Purpose
- DA Team Operations Management: Manage the operations of the DA team.
- Training and Onboarding: Train and onboard Donor Ambassadors.
- Database Management: Manage internal database and MindMap coding.
- Outreach Strategy Implementation: Implement outreach strategies across clients.
- Day-to-Day Ambassador Support: Support Ambassadors on a day-to-day basis with technical or support questions, and inventory of client supplies.
- Training Program Development: Create and maintain a robust and thorough training and onboarding program for DA Ambassadors.
- Database Access and Training: Ensure training and access to the DA internal database as well as client systems.
- Training Manual Maintenance: Maintain and distribute the current DA training manual to reflect the most recent and best practices.
- Database System Updates Management: Manage the DA internal database system updates, MindMap coding updates, and changes.
- Research Tool Oversight: Oversee research tool credentials and subscriptions.
5. Development Supervisor General Responsibilities
- Safety Compliance Assurance: Ensure compliance with all safety procedures, rules, and objectives.
- Job Description Integration: Incorporate safety-related responsibilities into employee job descriptions and evaluate performance against their objectives.
- Safety Observation Reporting: Report all negative safety-related observations.
- Technical Support for Ambassadors: Support and assist the Donor Ambassadors with MindMap coding, list management, and technical questions.
- Stewardship Outreach Reporting: Run and circulate stewardship outreach reports.
- Cultivation List Support: Support the creation of cultivation lists for each client team under the direction of the DAM and SAE.
- Quality Control for Call Reports: Review and provide quality control for weekly call reports before delivery to the client.
- Thank-You Note Oversight: Oversee handwritten thank-you notes, facilitate the process with contracted note-writers, provide quality control, and manage notecard and stamp inventory.
- Donor Inquiry Management: Elevate donor inquiries and follow-ups from Donor Ambassadors to the DAM and SAE to discuss with the client.
- Request Facilitation: Facilitate other requests such as gift receipts/tax acknowledgments, database questions, and corrections with the client’s Donor Support teams.