Job Summary: 

• Work closely and build relationships with customers
• Develop initiative sales strategy and provide technical support 
• Manage order fulfillment process related to order entry and contract, purchase orders, and sales orders review
• Coordinate with the production team to meet customer requirements and schedules for product delivery, both existing and new customers
• Maintain accurate and updated parts database in the MRP system inclusive of part-specific requirements and production processes
• Generate and proof sales orders as required to fill customer orders inclusive of the purchase order and contract acknowledgments
• Perform invoicing data entry in preparation for final invoicing with consideration of corrected part, shipping, material, and service costs
• Confer and correspond with customers and carrier representatives to issue instructions for shipping and delivery of materials or to rectify problems, such as damages, shortages, and nonconformance to specifications
• Respond to inbound customer service inquiries for information such as ship dates, tracking numbers, delivery confirmations, quotes, order accuracy, or other existing order questions

Skills on Resume:

• Relationship Management (Soft Skills)
• Sales Strategy Development (Hard Skills)
• Technical Support (Hard Skills)
• Order Management (Hard Skills)
• MRP System Proficiency (Hard Skills)
• Data Entry (Hard Skills)
• Problem Resolution (Soft Skills)
• Customer Service (Soft Skills)

Job Summary: 

• Deliver deal-winning demonstrations and prospect presentations
• Explain to prospective customers how SimplyMerit can help HR and company leaders make better compensation recommendations.
• Resolve incoming issues via email, chat, phone, email, and other mediums.
• Translating technical speak and troubleshooting steps in a way that anyone could understand. 
• Helping customers with anything from initial configuration to data loading to troubleshooting and replicating product issues reported by customers.
• Gather feedback and advocate internally for product improvements to better serve customers. 
• Advocate for customers and exceed expectations.
• Test new product releases. 
• Besides spending a lot of time interacting with customers and prospects, help accounts run smoothly. 

Skills on Resume:

• Presentation Skills (Soft Skills)
• Technical Communication (Soft Skills)
• Problem Solving (Hard Skills)
• Customer Support (Soft Skills)
• Feedback Collection (Soft Skills)
• Product Testing (Hard Skills)
• Customer Advocacy (Soft Skills)
• Account Management (Soft Skills)

Job Summary: 

• Manage customer service and billing support resolutions, resolving escalated, complex customer issues related to the Azure billing platform and subscription management to successfully deliver support and workflow efficiency targets.
• Work with cases and/or ticketing systems.
• Provide white glove customer service to premier VIP customers.
• Develop relationships and engage with Premier customer for customer billing resolution.
• Coordinate corresponding client CS business and implement client quality corresponding strategy.
• Improve client quality, quickly solve customer problems, meet customer needs and achieve customer satisfaction.
• Deliver the voice of the customer (VOC), promote the factory quality improvement horizontally, prevent the occurrence of major Issue on the client side, and achieve the customer quality target.
• Maintain customer relationships, improve creditworthiness, and ensure that the corresponding customer CS business runs smoothly

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Problem Solving (Hard Skills)
• Ticketing Systems Operation (Hard Skills)
• Quality Assurance (Hard Skills)
• Customer Satisfaction Enhancement (Soft Skills)
• Strategic Planning (Hard Skills)
• Client Communication (Soft Skills)
• Credit Management (Hard Skills)

Job Summary: 

• Creates customized SW Builds to apply Network integration for dedicated customers
• Tests Customized SW in Customer network scenarios
• Analysis technical issues on-site/remote
• Manage issue resolution between Customer and BU in all phases of Product life cycle
• Develops workarounds and alternatives
• Defines and executes Product and Network Demonstrations tailored to Customer requirements in Presales Phase
• Supports the tendering team by answering technical statement of compliance and follows the technical Contract negotiations and adopts the technical Documentation
• Performs customer tailored technical Product training (configuration, operation, helpdesk)
• Single point of Contact for all technical questions of Customer in presales, sales and post sales phase
• Responsible for customers national and internationally, including traveling for business occasions in whole EURASIA region

Skills on Resume:

• Software Configuration Management (Hard Skills)
• Network Integration Testing (Hard Skills)
• Technical Issue Analysis (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Problem Resolution Coordination (Soft Skills)
• Presales Technical Support (Hard Skills)
• Technical Training Delivery (Hard Skills)
• Cross-functional Communication (Soft Skills)

Job Summary: 

• Support customers globally through phone and online systems in a timely manner
• Maintain relationships with clients by providing support, information, and guidance
• Identify product improvements and process improvements
• Perform in-house or on-site repairs on the products
• Manage customer issues in a timely manner
• Reporting and assisting in creating technical documents
• Continuous monitoring of  charger network using web portal
• Help drive quick response times globally
• Take on projects and create opportunities. 
• Make outbound calls to obtain authorizations to proceed with orders to customers and to resolve order/paperwork conflicts and other issues to customer satisfaction.

Skills on Resume:

• Customer Service (Soft Skills)
• Technical Support (Hard Skills)
• Problem Solving (Hard Skills)
• Technical Documentation (Hard Skills)
• Project Management (Hard Skills)
• Communication (Soft Skills)
• Product Development (Hard Skills)
• Relationship Management (Soft Skills)