CUSTOMER TECHNICAL SUPPORT ENGINEER SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Updated: Jan 15, 2025 - The Customer Technical Support Engineer role demands a robust, hands-on technical aptitude acquired through academic studies or practical experience in fields such as radio engineering, telecommunications, or computer science. Equipped with an analytical mindset for solving complex problems and excellent English communication skills, the candidate excels in technical support scenarios within technology sectors. Additional language skills in Japanese, German, Korean, or Spanish enhance the ability to interact and collaborate effectively in diverse team settings and with international clients.

Essential Hard and Soft Skills for a Standout Customer Technical Support Engineer Resume
  • Technical Troubleshooting
  • Network Configuration
  • Server Management
  • Cloud Technologies
  • Data Analysis
  • Programming
  • IT Security Practices
  • Hardware Diagnostics
  • System Integration
  • Database Management
  • Problem Solving
  • Effective Communication
  • Customer Service
  • Adaptability
  • Patience
  • Teamwork
  • Attention to Detail
  • Stress Management
  • Empathy
  • Active Listening

Summary of Customer Technical Support Engineer Knowledge and Qualifications on Resume

1. BS in Computer Science with 4 Years of Experience

  • Fluent in English and French (spoken and written)
  • Adaptable with routine, learn and change replies and workflows based on the new features developed on a regular basis.
  • Eager to learn, curious about web technologies and best practices.
  • Service-minded, like to help people and guide them to solve an issue.
  • Able to stay calm and take scalable decisions, sometimes in urgent situations.
  • Team player, synchronize with a lot of people and always think as a team.
  • Knowledge of Windows Environment (Windows 10)
  • Knowledge of SCCM tool
  • Ability to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities.

2. BS in Electrical Engineering with 3 Years of Experience

  • Strong, hands-on technical background and skill set from studies or previous work experience, for example, in the fields of radio engineering, telecommunications, computer networking, electrical engineering, or computer science
  • Analytical and problem-solving mindset
  • Good interpersonal skills and a customer-oriented approach to work
  • Fluent spoken and written communication skills in English
  • Work experience in technical support including troubleshooting customer cases in a technology company
  • Good knowledge of Linux/Windows servers, computer networks, IT infrastructures (routers, switches, etc.), and cloud, virtualization, and containerization technologies
  • Communication skills in other languages, for example, Japanese, German, Korean, or Spanish
  • A team player attitude, who will work across the organization and company to continue improving the way serve customers.

3. BS in Information Technology with 6 Years of Experience

  • Experience in a Customer-facing engineering or technical support role
  • Working knowledge of large data sets
  • Working knowledge of REST APIs, TCP/IP and SaaS infrastructure
  • Experience writing scripts in Bash, Python, etc.
  • Familiarity with SQL databases
  • Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.)
  • Writing knowledge-base articles
  • Experience in key product domains, maritime, aviation or weather data.
  • Experience with software automation that interacts with Google Cloud Platform and/or Amazon Web Services
  • Experience defining and publishing product metrics for company dashboards

4. BS in Network Engineering with 7 Years of Experience

  • Previous work experiences in customer service support in managerial roles preferable for sectors like heating and water heating, pumps, HVAC or other technical equipment sectors
  • Very good technical and interpersonal skills
  • Customer centric, autonomy initiative, results orientation, problem solver with proven creative thinking
  • Able to generate new ideas to improve customer service standards
  • Team-player and open to interactions with different stakeholders inside the organization
  • English language fluency
  • Very good knowledge of Microsoft Office package, especially Power Point and Excel
  • Knowledge of Ticketing System (preferable Service Now)
  • Knowledge of computer hardware and network systems
  • Understanding of Mobile phones with Android and iOS

5. BS in Telecommunications with 6 Years of Experience

  • Experience in managing a technical team within a software company.
  • Experience in a customer services role (consulting, services, support, account management)
  • Experience with Tools, Technology, and/or Technical Support.
  • Experience with ERP web service integrations (SOAP, WSDL, XML).
  • Strong leadership skills, with proven ability to mentor, coach, and lead a team to success.
  • An understanding of object-oriented and relational model concepts
  • Excellent verbal and written communication skills.
  • Ability to absorb new technologies and features quickly.
  • Excellent analytical, problem solving, and multi-tasking skills.
  • Ability to work in a fast paced, dynamic, and fun team environment

6. BS in Computer Science with 4 Years of Experience

  • Experience in customer support environment or production environment
  • Experience with Protocols, File systems, Operating Systems, Storage, Networking
  • Experience working with relational databases such as Oracle, MSSql, MySql.
  • Previous experience with Axway, Cyclone, Tumbleweed, Vordel or Systar products.
  • Knowledge and experience with MFT products will be considered 
  • Proficiency with distributed OS knowledge as well (UNIX, Windows)
  • Knowledge of TCP/IP, SSL Protocols
  • Ability to work in a multicultural environment
  • Strong organizational and communication skills both written and verbal
  • Likes to work in a highly challenging environment
  • Strong influencing skills
  • A focus on personal achievement and responsibilities
  • Attention to grammatical detail, layout, and presentation

7. BS in Electrical Engineering with 3 Years of Experience

  • Fluency in English, both written and spoken
  • Demonstrated success in Customer Support or a Professional Services function for a product / SAAS company with enterprise customers
  • Ability to quickly learn new technology, as well as a strong interest in doing so!
  • Demonstrable extensive knowledge of the Linux operating system and shell scripting
  • Experience with at least two of listed technologies: MongoDB or other SQL/NoSQL databases, Elastic Stack, REST APIs, programming languages (i.e. Python or Java), distributed systems and technologies such as Apache Zookeeper and Apache Kafka, cloud environments (AWS, GCP)
  • Ability to make quick, informed decisions under pressure and prioritize appropriately based on SLAs, urgency, and necessity for both internal and external requests
  • Experience with ticketing systems such as Freshdesk, Zendesk, or Jira
  • Ability to conduct independent research, using internal and external resources to determine the root cause of problems and find workable solutions
  • Strong problem-solving capabilities and the ability to adapt to new processes and procedures quickly while dealing with many varied technical requests
  • Ability to communicate seamlessly with global internal teams and customers, adapting fluidly to different audiences – ranging from highly technical software architects to non-technical stakeholders
  • Experience with ITSM best practice frameworks such as ITIL
  • Fluent in Mandarin
  • A passion for working for one of the fastest growing fraud prevention technologies in the world

8. BS in Information Technology with 5 Years of Experience

  • Hands-on experience with Linux environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Good experience with general electronics design and familiarity with processor-controlled devices
  • SMT experience working with LV mains to 480VAC and DC systems up to 1000V
  • Understanding of OCPP protocol, programing, integration and debugging as value added
  • Ability to read and understand electric/electronical schematics
  • Ability to diagnose and troubleshoot technical issues
  • Familiarity with remote desktop applications and help desk software
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to intervene hands on onto the products
  • Excellent problem-solving and communication skills

9. BS in Network Engineering with 6 Years of Experience

  • Experience in customer support environment
  • Proficiency with database systems (esp. Oracle), SQL, and client-server
  • Knowledge of internet applications and transport protocols including SMTP, ftp, HTTP, SSH, SSL
  • Proficiency with e-commerce standards (ANSI X12, EDIFACT, ebXML)
  • Expertise or desire to learn network connectivity and communication protocols
  • Previous experience with Axway, Cyclone, Tumbleweed, Vordel or Systar products
  • Experience in Open Banking and API Management
  • Experience with programming languages including Java, C++ and Perl 
  • Proficiency with UNIX (Solaris, AIX, HP-UX), Linux and Windows platforms
  • Experience in MFT (Managed File Transfer), EAI, B2B protocols
  • Ability to work occasionally outside of the normal business hours
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