CUSTOMER SUPPORT SUPERVISOR SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 17, 2024 - The Customer Support Supervisor boasts extensive team management experience, adept at leveraging modern technology to enhance service delivery. Demonstrates proficiency in data analysis, utilizing charts, graphs, and pivot tables to inform decisions. Recognized for exceptional customer interaction skills, critical thinking, and a proactive approach to professional growth and time management.
Essential Hard and Soft Skills for a Standout Customer Support Supervisor Resume
- Data Analysis
- Reporting Techniques
- Technical Proficiency
- CRM Software
- Troubleshooting
- Financial Forecasting
- Project Management
- Quality Assurance
- Policy Development
- Performance Metrics
- Communication
- Leadership
- Problem Solving
- Adaptability
- Conflict Resolution
- Teamwork
- Empathy
- Customer Relationship Management
- Time Management
- Motivational Skills
Summary of Customer Support Supervisor Knowledge and Qualifications on Resume
1. BA in Business Administration with 5 years of Experience
- Strong leadership, problem-solving, and on-the-spot decision making
- Excellent verbal and written communication skills
- Excellent interpersonal and management skills
- Ability to maintain strict confidentiality
- Ability to recognize sales opportunities and effectively offer solutions to customers
- PC, Microsoft Office, phone system, general office equipment knowledge
- Validated experience including customer service/support or sales
- Demonstrated background in solving complex customer problems
2. BA in Communication Studies with 3 years of Experience
- Team management experience
- Ability to understand & build charts, graphs, and pivot tables
- Proficient in the use of modern technology
- Experience in service-industry, customer support, or in a fast-paced environment
- Intermediate/Advanced English proficiency, the ability to speak, write and understand
- Demonstrated exceptional customer interaction skills
- Demonstrated critical thinking, excellent analytical, organizational and problem-solving abilities
- Proven ability to manage changing and competing priorities as they pertain to overall business objectives
- Demonstrated self-motivation, eagerness to grow professionally, and commitment to self-development
- Demonstrated self-management/time management skills
3. BA in Human Resources Management with 3 years of Experience
- Demonstrated experience in Customer Service Call Center Environment, Technical Support, Problem Solving, and Quality Focus
- Supervisory experience
- An equal amount of technical experience and customer service experience.
- Strong customer service, problem-solving, time management, and team-building skills
- Exceptional verbal and written communication skills.
- Highly motivated with demonstrated ability to work in both a team environment and independently
- High Level of computer literacy/technical aptitude - including software, hardware, automated call logging systems, and communication operating principles (Microsoft suite, Salesforce, etc.)
- Proficient in English with additional language
4. BA in Psychology with 4 years of Experience
- Customer Support experience with FNBT or equivalent
- Excellent motivational, written and verbal communication skills
- Superior customer service acumen and ability to identify opportunities to enhance the customer experience
- Demonstrates the necessary skills to understand and execute customer transactions, provide knowledge of digital solutions, and proactively identify customer needs
- Demonstrated leadership ability
- Applies experience and sound judgment to avert or solve problems
- Proficient in the use of standard and specialized hardware, software packages, Microsoft Office, core banking platforms
- Must have a professional appearance and manner
- Must be self-motivated along with the ability to make decisions and work independently of direct supervision
- Have familiarity with working with large, diverse customer support, operations, and sales organizations
5. BA in Information Technology with 5 years of Experience
- Strong empathy and compassion
- Team player and prioritize the needs of the team ahead of own
- Experience in a Customer Support role, with experience in a customer support environment, preferably with leadership and/or people management responsibilities.
- Demonstrates the willingness and ability to thrive in a leadership role
- Ability to work a flexible schedule that would include some evenings, weekends, and holidays
- Impeccable attendance, punctuality, and time management skills
- Demonstrate the desire and initiative to improve development of technical and product knowledge.
- Demonstrate competence in assigned activities.
- Demonstrate ability to contribute input and develop ideas for improving functionality of department in areas of product knowledge, call times and resolutions, and customer satisfaction.
- Develop awareness of end user concerns and communicate them to management.
- Demonstrate strong customer service and interpersonal skills by developing good rapport with internal and external customers.
6. BA in Business Administration with 4 years of Experience
- Customer service/call centre experience
- Excellent communication skills both verbally and written, interpersonal and presentation skills
- Demonstrated leadership skills managing a team
- Working knowledge of Microsoft Office and Apple operating systems
- Demonstrated self-motivation, organizational skills and the ability to handle multiple tasks
- Punctuality and ability to maintain a record of exemplary attendance
- Technical support experience and networking
- Have a mind and talent for process improvement
- Have experience in pulling data and using data to influence decisions
- Have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets
- Have experience in the tech, restaurant, or logistics industries
7. BA in Communication Studies with 3 years of Experience
- Willingness to learn and understand complexity of industry and business.
- Understands HIPAA and importance of privacy of patient data.
- Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook
- Demonstrated ability to utilize specialty software applications for position.
- Ability to multi-task and work in a fast-past, deadline driven environment.
- Proficient verbal and written communication skills.
- Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
- Excellent skills in the English usage of grammar, punctuation, and spelling.
- Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
- Demonstrated aptitude in dealing with demanding client needs and demonstrates effective conflict resolution telephone skills.
- Able to demonstrate the ability to manage time effectively with minimal supervision.
8. BA in Human Resources Management with 4 years of Experience
- Demonstrated strong interpersonal skills.
- Strong customer focus.
- Experience in process development and implementation efforts.
- Comfortable with data, analytics, and system architecture methodologies.
- Experience in project management efforts and activities.
- Experience in the supervision of a team.
- Must be able to demonstrate coaching and mentoring capabilities.
- Experience performing UAT, QA, creating test plans, and completing initiatives on time.
- Proven track record of successful achievement of goals/objectives, focused on results.
- Demonstrated skills and a high level of attention to detail.
- Able to prioritize and exhibits a high level of organization.
- Experience in a project or product role where deductive reasoning