CUSTOMER SUPPORT SPECIALIST SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 16, 2024 - The Customer Support Specialist boasts significant expertise in technology-focused support roles, utilizing help desk software and remote tools proficiently. Fluent in Finnish and English, excels in written and verbal communication, demonstrating strong multitasking and problem-solving capabilities. Known for quickly mastering new skills, working independently in fast-paced settings, and effectively simplifying complex technical concepts for user understanding.

Essential Hard and Soft Skills for a Standout Customer Support Specialist Resume
  • Help Desk Software
  • Remote Support Tools
  • Technical Troubleshooting
  • CRM Software
  • Data Entry
  • Network Security Basics
  • Knowledge of Accounting Software
  • Reporting Analysis
  • Language Proficiency
  • Product Knowledge
  • Verbal Communication
  • Written Communication
  • Problem-Solving
  • Multi-tasking
  • Customer Relationship Management
  • Adaptability
  • Self-Motivation
  • Analytical Thinking
  • Patience
  • Empathy

Summary of Customer Support Specialist Knowledge and Qualifications on Resume

1. BA in Communication with 3 Years of Experience

  • Experience as a Customer Support Specialist or similar role in a technology setup
  • Experience using help desk software and remote support tools
  • Excellent written and verbal communication skills in Finnish and English
  • Multi-tasking abilities, problem-solving attitude
  • Willingness to learn new things fast
  • Independent attitude towards work, even in the hectic atmosphere
  • Proven experience providing frontline support
  • Property industry and customer support knowledge is an advantage
  • Strong demonstrated analytical problem-solving skills
  • Proven ability to explain complex, technical concepts in simple, easy to understand terms
  • Accounting software experience (Xero, Quickbooks Online, Property Trust Accounting)

2. BS in Information Technology with 10 Years of Experience

  • Demonstrated problem solving and technical skills to resolve critical IT issues.
  • Expertise, training and actual work experience with specific, systems and technologies.
  • Extensive knowledge of the customer’s operational environment, including (but not limited to) desktop technologies, corporate applications, access administration, and voice and video infrastructure.
  • Experience specific to the skill/technology and relevant training or certifications.
  • Must be a self-starter and work with a clear and defined mission.
  • Must demonstrate ability to thrive and succeed in a challenging environment.
  • Prior experience leading a mid to large team to resolve customer issues, reporting and escalating 
  • IAT Level II certification.
  • Experience with ServiceNow ITSM.
  • Must be able to remain in a stationary position 50%.
  • Must be able to move/traverse within and between buildings and offices.
  • Must be able to position self to maintain computers, including under the desks and in the server closet.

3. BA in Business Administration with 4 Years of Experience

  • Experience in a service-oriented position
  • Ability to match a customer's sense of urgency
  • Excellent verbal and written communication skills
  • Demonstrates a high degree of commitment to the organization
  • Ability to assimilate into the company culture
  • Technical aptitude & proficiency with MS products including Word, Excel, and PowerPoint
  • Impeccable time management skills and personal organisation with the ability to multitask
  • Ability to understand historical, current, and future trends in the social media space
  • Open to new ways of doing things and question existing approaches
  • Customer orientation and stress tolerance.
  • Ability to perform 24x7 customer support.

4. BA in Psychology with 3 Year of Experience

  • Customer service experience, SAP experience 
  • Proficient in MS Office Suite
  • Strong PC proficiency in MS Office and Outlook
  • Ability to learn challenging and growing product portfolio
  • Excellent communication skills, multitasking
  • Strong organization skills 
  • Working knowledge of plasma products desired
  • Languages English
  • Excellent interpersonal skills. Team interaction is critical.
  • Adaptable/versatile in performing a variety of functions.
  • Programming skills like C++, Python
  • Ability to work/communicate well with a variety of organizations and cultures.

5. BS in Computer Science with 5 Years of Experience

  • Experience in implementation and B2B customer service preferred
  • Excellent judgment and a “bias for action.”
  • Outstanding customer service skills, including strong verbal and written skills.
  • Successful track record of meeting and exceeding goals, and balancing multiple high priority initiatives, in meaningful environments.
  • Comfortable working in a fast-paced work environment, and the ability to adapt to change.
  • An outstanding work ethic, a “get it done” attitude, and high personal accountability.
  • Basic level of knowledge in social media marketing and the use of social media platforms.
  • Ability to handle tense customer interactions, finding the root cause of customer concerns and recommend potential solutions
  • Strong oral and written communication skills are an absolute requirement.
  • Strong analytical reasoning and problem-solving skills, self-motivated, aggressive and hard working.
  • Solid background in telecommunication technology.

6. BA in Marketing with 3 Years of Experience

  • Experience in a customer support role
  • Must have excellent interpersonal and professional communication skills, both written and verbal. 
  • Must be friendly, clear, and a strong speaker.
  • Excellent time management and communication skills
  • Works well in a team setting
  • Reacts positively to difficult situations
  • Knowledge of Windows, PowerPoint, Word, Excel, or similar programs 
  • Experience as a Customer Support Specialist or similar CS role.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize and manage time effectively
  • Proficient English skill

7. BS in Management Information Systems with 3 Years of Experience

  • Customer service and office administrative skills
  • Enthusiastic attitude and an engaging businesslike approach
  • Sound written and verbal communication skills
  • Critical thinking, problem solving, ability to work independently
  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT, Illustrator, Highrise, and Insightly
  • Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
  • Experience of proven performance in a goal-driven & customer-focused environment desired
  • Experience using Microsoft Office
  • Comprehensive knowledge of Administrative Assistance
  • Deep understanding of conference room setup & cleanup
  • Comfort and confidence when interacting with internal and external partners and clients/customers
  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

8. BA in English with 4 Years of Experience

  • Passion for achieving customer satisfaction
  • High level of initiative and works well in a team environment
  • A quick learner that thrives in a fast-paced, high energy environment and is comfortable managing a wealth of information
  • Strong interpersonal skills and high emotional intelligence
  • Ability to calmly lead escalated customer situations to resolution
  • Excellent organizational skills, multi-tasking skills, and attention to detail
  • Experience with web, voice, email, and instant messaging tools
  • Experience with platforms like Salesforce, G suite, and Slack
  • Excellent leadership, collaboration, and communication skills
  • Proficient in computer skills ie. MS Office, Excel, Lotus Notes
  • High attention to detail who is meticulous and efficient.

9. BS in Hospitality Management with 4 Year of Experience

  • Experience in technical support and or technical field service support.
  • Strong background in hardware, product software, and devices.
  • Subject Matter Expert in products supported (including ability to training all areas) and able to handle any problem situation including customer escalation.
  • Self-motivated to keep current with technology.
  • Excellent oral/written communication and interpersonal skills.
  • Ability to multi-task and complete assignments on schedule.
  • Proven use of Microsoft Office – Excel, Access, Word, PowerPoint.
  • Strong analytical and trouble-shooting skills.
  • Product knowledge or aptitude for technical automotive applications or tools and equipment
  • Strong interpersonal skills with the ability to build internal relationships quickly
  • Experience dealing with escalated queries/fraud cases/complaints

10. BA in Public Relations with 5 Years of Experience

  • Previous customer service experience
  • Previous SAP experience
  • Excellent written and communication skills
  • Detail oriented and data driven with the ability to solve complex problems
  • Able to build relationships across different business functions and business units
  • Sound skills in office software, especially with Excel, Power point, Power BI, SQL.
  • Excellent problem-solving skills
  • Excellent social listening skills
  • Experience working with/responding to customers via social
  • A strong track record of meeting key service metrics (CSAT, SLAs, QA etc.)
  • Experience writing personalised responses within specific character limits to an agreed tone of voice

11. BA in Communication with 3 Years of Experience

  • Demonstrated ability to be diplomatic, and tactful in dealing with diverse people
  • Demonstrated ability to rapidly learn new concepts and ideas
  • Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
  • Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance
  • Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches
  • Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others
  • Demonstrated ability to create effective strategies for complex cross-organizational projects
  • Demonstrated ability to work effectively in situations characterized by continual change
  • Proven ability to quickly and efficiently identify key issues or variables to consider in making important decisions
  • Demonstrated ability to anticipate obstacles or problems.
  • Demonstrated ability to create long term strategies that anticipate customer needs/expectations

12. BS in Information Technology with 2 Years of Experience

  • Proficiency in Microsoft Excel. 
  • Excellent skill in a pivot table, VLOOKUP and macro 
  • Strong analytical skills with attention to accuracy and detail.
  • Able to make sound decisions effectively and promptly with minimum supervision.
  • Good self-discipline, able to work to deadlines and handle multiple tasks.
  • Ability to work across multiple cultures and commercial environments.
  • Good interpersonal skills, mature and patience in handling difficult situations.
  • Strong team player.
  • Excellent communication skills in English, Cantonese and Mandarin both verbal and written.
  • Experience as a Customer Support Specialist or similar CS role

13. BA in Business Administration with 4 Years of Experience

  • Be bright, articulate, and an excellent communicator
  • Have experience dealing with customers and know how to make every customer happy 
  • Have enthusiasm and passion with readiness to join a small company
  • Fluency English (company language), and fluency in French
  • Ability to translate user questions into technical feature requests
  • A systematic and analytical approach to problem-solving
  • Experience with cloud systems, bookkeeping and financial technology/payment cards
  • Familiarity with dealing with customers in very difficult health conditions
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Multi-tasking abilities
  • Patience when handling tough cases

14. BA in Psychology with 1 Year of Experience

  • Proficient in MS Office tools, specifically Excel, Word, and PowerPoint
  • Good communication skills
  • Willing to work in a high-pressure environment
  • Skills in planning, organizing, and adapting within a multi-tasking environment
  • Work-force planning and management experience
  • Experience in international trade, commercial and contract management of multinational companies.
  • Experience with ERP systems, SAP
  • Must be fluent in written and verbal English.
  • Strong cross-function coordination skills and good inter-personnel skills, teamwork spirit.
  • Knowledge in Finance
  • Eye for detail and a high level of accuracy
  • Self-motivated with the drive to meet and exceed results

15. BS in Computer Science with 5 Years of Experience

  • Effective troubleshooting and problem-resolution skills
  • Ability to adapt and react to different customers situations professionally and effectively
  • Organisational and time management skills
  • Enthusiastic about marketing & sales with experience in either of these fields
  • Enjoys relationship building and how it can drive the bottom-line
  • Outstanding communication skills and native-level command of spoken and written English language
  • Familiarity with marketing & sales tools and is excited to use software to drive results
  • Problem-solving mindset to understand customer needs and find the best solution
  • Previous experience in a customer success/support role
  • Ability to provide a high level of professional customer service
  • A key team member, confident in building rapport with internal and external stakeholders
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