CUSTOMER SUPPORT REPRESENTATIVE SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 17, 2024 - The Customer Support Representative excels in de-escalating tense interactions, harnessing empathy, accuracy, and patience to navigate customer complaints effectively. Proficient in ticketing software and adept at simplifying technical instructions, meticulous documentation and organizational prowess are maintained. A proactive approach, coupled with strong analytical and communication skills, ensures thorough problem resolution and high customer satisfaction.

Essential Hard and Soft Skills for a Standout Customer Support Representative Resume
  • Technical Support
  • Ticketing Software Proficiency
  • Data Entry
  • CRM Software
  • Troubleshooting
  • Reporting Analysis
  • Knowledge Base Management
  • Live Chat Operation
  • Process Documentation
  • Multi-Channel Communication
  • Empathy
  • Communication
  • Patience
  • Problem Solving
  • Adaptability
  • Attention to Detail
  • Initiative
  • Stress Management
  • Active Listening
  • Team Collaboration

Summary of Customer Support Representative Knowledge and Qualifications on Resume

1. BA in Communications with 2 years of Experience

  • Demonstrate excellent customer service skills
  • Ability to be empathetic, accurate, calm, compassionate, patient, responsive, resourceful, and conscientious in challenging situations
  • Able to diffuse disgruntled customers
  • Customer service, technical support, consulting, or other customer-facing experience
  • Comfortable using computer applications and ticketing software with appropriate internal training.
  • Strong detail orientation, organizational, and documentation skills with the ability to prioritize a varied workload
  • Excellent organizational, written, and oral communication skills
  • Able to convey technical steps in a simple manner
  • Demonstrate ability to take initiative and work independently
  • Demonstrate problem analysis and problem-solving
  • Possess attention to detail and accuracy

2. BA in Business Administration with 2 years of Experience

  • Ability to master new software and systems effortlessly and quickly
  • Analytical mindset with ability to quickly recognize patterns.
  • Superb writing and communication skills: accurate, focused, and detailed
  • Native or fluent English speaker
  • Excellent at multitasking and highly productive
  • Strong interpersonal and problem skills
  • Excellent communication between customer & department
  • Experience in customer service (b2b or b2c)
  • Ability and readiness to work entirely remotely
  • Detail-oriented, organized, self-motivated, assertive
  • Able to work in a team environment

3. BA in Psychology with 3 years of Experience

  • Customer Service experience
  • Experience in Customer Purchase Order Review/Entry and Fulfillment
  • Experience with Oracle or other ERP/MRP systems
  • Strong customer facing support background and experience in the day to day management of a defined customer account base.
  • Experience in the review and interpretation of Customer Purchase Orders, RFQ’s and other requirements flowed through customer contract documents.
  • Strong PC skills (Microsoft Office, Word, Excel, PowerPoint), data manipulation and e-commerce experience
  • Effective communication skills, both verbally and written
  • Strong team player with experience integrating across various organizations
  • Effective planning, organization, and project management skills
  • Strong background in Contract review, administration and flow down
  • Self-motivated individual with proven ability to handle multiple tasks in a high stress situation

4. BA in Information Technology with 1 year of Experience

  • Ability to read, write, speak and understand English
  • Attributes such as initiative, objectivity, consistency and accuracy 
  • Use of business judgment, organization and time management
  • Ability to identify and address business needs from a quality perspective
  • Proficiency with tools and billing systems used by customer care and sales (Internal Applicants)
  • Ability to work in multiple data systems, using multiple monitors
  • Proficient understanding of Charter product offerings and all lines of business
  • Ability to handle various tasks simultaneously, organizes, prioritizes, and works efficiently and effectively under deadlines
  • Knowledge of Microsoft Office applications, specifically Excel, Outlook, Word 
  • Communicate effectively in written and verbal form as appropriate for the needs of the audience.
  • Decision and problem solving skills, working under pressure, critical thinking skills

5. BA in Marketing with 3 years of Experience

  • Previous customer service experience 
  • Proven ability to make quick and effective independent decisions.
  • Strong organization and planning skills.
  • Ability to handle multiple functions at one time.
  • Efficient and effective oral and written communication skills.
  • Intermediate computer skills including the ability to do some advanced functions within various software packages.
  • Punctuality and attention to detail are critical
  • Enjoy working as part of a team
  • Flexibility, ability to the changing needs of the company
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
  • Ability to work independently and under pressure

6. BA in Communications with 3 years of Experience

  • Experience in customer support or in a role with direct customer interaction. 
  • Preferably a role in Tech/ IOT industry
  • Proven track record in in troubleshooting/problem analysis
  • Excellent verbal and written communication skills in English and Dutch + another European language eg French, German, Danish, Swedish or Norwegian 
  • Ability to multitask, prioritize and keep overview when there are multiple customer requests
  • Excellent verbal and written communication skills
  • Ability to remain professional and courteous with customers at all times
  • High interpersonal skills
  • Strong decision-making skills
  • Strong analytical skills and attention to detail
  • Responsibility and proactive work ethic

7. BA in Business Administration with 1 years of Experience

  • Call center, customer order entry, or other customer service experience 
  • Ability to multi-task in a fast paced environment.
  • Fluent English
  • Combined experience using workforce management systems and/or contact management systems
  • Strong interpersonal skills
  • Excellent written and oral communication skills
  • Must be able to adapt easily to rapid change and work well independently and with teams
  • Strong system aptitude and analytical skills
  • Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers
  • Being fluent in French and/or Portuguese is highly attractive

8. BA in Psychology with 4 years of Experience

  • Strong communication and interpersonal skills that enable to engage people of all backgrounds
  • Strong sense of urgency and accountability for the members who come to for help
  • Demonstrated ability to manage multiple competing priorities with focus on timely, efficient issue resolution
  • Quick learner who is organised, consistent, reliable and with high attention to detail
  • Proactive, assertive, enthusiastic, adaptable, and able to give and receive constructive feedback in order to foster a member-first culture of ownership and initiative
  • Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information
  • Experience working in a customer-oriented environment
  • Computer proficient (simultaneous use of multiple tools and platforms)
  • Ability to thrive in ambiguity and adapt to change in accordance with business priorities
  • Ability to develop expert product knowledge for areas of responsibility.

9. BA in Information Technology with 2 year of Experience

  • Excellent written and verbal communication skills in German as well as English. 
  • Strong computer skills, including the ability to master new systems and enter data quickly and accurately.
  • A high level of accuracy and attention to detail 
  • Ability to work independently, have a take-charge attitude and not afraid to ask questions.
  • Experience with any of the following is a plus but not mandatory: accounts receivable, account reconciliation, sales tax collection / remittance, vehicles or heavy equipment.
  • Computer proficiency
  • Sales or customer service experience, especially in a call-center environment
  • Bilingual French or Spanish 
  • A calm demeanor but with the confidence to offer customers a better solution
  • Ability to relate to customers and help them solve problems

10. BA in Marketing with 5 years of Experience

  • Experience in working in the insurance industry as a customer support or billing support representative.
  • Must be proficient with MS Office and comfortable learning new internal insurance related programs, systems or applications.
  • Organized and possess impeccable attention to detail.
  • Experience in supporting people, preferably through phone or email
  • Effective verbal and written communication skills
  • Friendly and helpful by nature
  • Strong work ethic and team player mentality
  • Works well under pressure and able to maintain composure in difficult situations
  • Quick technical learner, who retains important information and can adapt well to change
  • Can think quickly and make good decisions on the fly

11. BA in Communications with 1 years of Experience

  • Intermediate to advanced computer skills
  • Comfortable communicating virtually with customers via FaceTime, Zoom and other virtual methods
  • Demonstrate excellent written, verbal and interpersonal skills
  • Projects a competent, enthusiastic and empathetic demeanor with customers
  • Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
  • A passion for delivering an excellent customer experience
  • Must possess a can-do attitude and strong work ethic
  • Strong initiative, drive to succeed, and time management skills
  • Excellent attention to detail, spelling, and multi-tasking abilities
  • Previous experience using Zendesk
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