CUSTOMER SUPPORT AGENT SKILLS, EXPERIENCE, AND JOB REQUIREMENTS

Published: September 13, 2024 - Experience in customer support and technical assistance via phone, handling high volumes of phone calls effectively. Technical support is offered for network issues, browsers, and peripherals, with a strong ability to communicate complex technical details in understandable terms. Proficient in desktop tools like Outlook, Excel, Word, and PowerPoint, and knowledgeable in both Windows and Mac operating systems.

Essential Hard and Soft Skills for a Standout Customer Support Agent Resume
  • Technical Support
  • CRM Software Proficiency
  • Data Entry
  • Troubleshooting
  • Network Management
  • Software Installation
  • Knowledge of Operating Systems
  • Billing Systems Knowledge
  • Typing Speed
  • Ticketing System Navigation
  • Effective Communication
  • Active Listening
  • Problem-Solving
  • Empathy
  • Adaptability
  • Patience
  • Conflict Resolution
  • Time Management
  • Team Collaboration
  • Customer-Oriented Focus

Summary of Customer Support Agent Knowledge and Qualifications on Resume

1. BA in Communications with 3 years of Experience

  • Experience in a customer service environment with direct customer interaction.
  • Aptitude to learn and apply new applications quickly.
  • Strong organizational, customer service, and troubleshooting skills with an attention to detail.
  • Possess a technical aptitude combined with the ability to logically and efficiently troubleshoot customer issues, offering solutions, suggestions, and workarounds to issues and questions.
  • Ability to communicate clearly, patiently, professionally, and with empathy to a wide variety of both internal and external customers via phone, chat, email and social media.
  • Ability to remain calm in high-pressure and stressful situations.
  • Hard working, motivated, enthusiastic, and honest.
  • Willingness to collaborate with team members and other departments on projects.
  • Proficient in basic MS Office applications.
  • Audio or web conference provider experience
  • Knowledge of Salesforce

2. BA in Business Administration with 1 year of Experience

  • Fluency in English language
  • Have strong typing and PC skills
  • Have strong conflict-resolution skills
  • Enthusiastic and dynamic, comfortable with communicating by phone and mail
  • Have a good writing expression.
  • Strong communication skills
  • Solid multitasking skills, team player
  • Demonstrated flexibility to adapt to a constantly changing environment
  • Must be able to type and send emails proficiently
  • Experience working at or with nonprofits

3. BA in Marketing with 3 years of Experience

  • Excellent customer service skills including empathy, problem ownership, and a willingness to go “above and beyond” to ensure customer satisfaction
  • Strong time management with the ability to manage multiple tasks and priorities
  • Work individually and in a team environment
  • Excellent verbal, written, and interpersonal communication skills
  • Contact center experience
  • Prior experience with selling products/subscriptions
  • Experience with other current consumer web-enabled technologies
  • Great customer service skills, observant, friendly, helpful, patient, and a positive attitude.
  • Knowledge of Windows 10, MS Office, O365, software installs, imagining, and printer mapping.
  • Deliver laptops/docking stations to employees at locations in a quality timely manner.
  • Work independently with assigned tasks and following instructions.

4. BA in Information Technology with 6 years of Experience

  • High English proficiency, both written and spoken, along with problem solving skills
  • Experience dealing with large volumes of in-bound and out-bound calls or inquiries
  • Sales as well as education consulting experience
  • Proficiency in using any Microsoft office products such as MS Excel, Word and Powerpoint
  • Experience using a CRM system such as Zoho and Salesforce
  • Prior experience providing customer service via online chat
  • Habit and ability to bring solutions or recommendations, rather than problems, to the project or situation.
  • Experience with industry standards and developments in the areas of KYC and BSA/AML
  • Be detail-oriented and well organized.
  • Have the ability to effectively resolve issues 

5. BA in Psychology with 1 year of Experience

  • Have relevant customer success experience in jobs or internships (direct startup experience and prior recruitment experience are both helpful, but neither is required)
  • Can handle all kinds of different personalities and energized by turning unhappy customers into happy ones!
  • Skilled communicator who is upbeat, empathetic, and clear. 
  • Can anticipate client needs and concerns before arise, and know just how to ask the right questions
  • Ability to organization, prioritization
  • Time management skills, juggling several things at once
  • Have strong analytical abilities
  • Proficient in Excel or Google Sheets
  • Have creative, innovative ideas and excited to recommend areas for improvement and growth
  • Have excellent spoken and written Dutch and English skills
  • An ability to work as part of a great team

6. BA in Public Relations with 4 years of Experience

  • Experience in a Customer Service role
  • A passion to deliver exceptional customer service in order to create the best possible experience
  • An adaptable approach when dealing with customers - tailoring style to each customer.
  • Ability to troubleshoot problems & work quickly to provide a solution
  • PC literate and the ability to use multiple systems.
  • Excellent communication skills both written and verbal 
  • Basic understanding of Weave software products (desktop & mobile).
  • Background in technology, computer skills, and customer service
  • Basic computer skills (working with browsers, spreadsheets, and text documents).
  • Ability to troubleshoot and resolve basic customer issues.
  • Hungry to learn, caring towards others, and creative in problem solving.

7. BA in English with 2 years of Experience

  • Excellent, fluent English skills (both written and spoken). 
  • Experience with either photography or image editing
  • Experience with Customer Support
  • Self-motivated and enthusiastic about technology
  • Positive, can-do attitude, proactive, ability to learn quickly and adapt to change.
  • Work well under pressure.
  • Ability to work independently and as part of a team.
  • Ability to listen and come up with solutions to customer problems.
  • General PC skills (Microsoft Word and Excel).
  • Strong communication and interpersonal skills.

8. BA in Sociology with 3 year of Experience

  • Experience in customer support or related fields.
  • Experience providing technical assistance via phone.
  • Experience handling high volumes of phone calls.
  • Technical experience supporting network support, browsers, and/or peripherals.
  • Ability to effectively communicate in the English language verbally and in writing.
  • Must effectively understand technical verbiage and effectively communicate to a level that is understandable by the audience which may be non-technical.
  • Basic knowledge of desktop tools including Outlook, Excel, Word, and PowerPoint.
  • Knowledge of both Windows and Mac operating systems, and IE, Safari, Chrome, and Firefox browsers.
  • Basic Knowledge of internal computer components.
  • Have the ability to recognize dangers and assess them according to urgency

9. BA in Communications with 2 years of Experience

  • Experience with customer support.
  • Experience with subscription-based and billing related support
  • Experience in handling customer complaints proactively.
  • Has a customer-first mindset.
  • Energetic, driven, open to change.
  • Self-starter, troubleshooter, reliable and trustworthy.
  • Works well under pressure and keeps head cool when workload increases.
  • Fluent in English or native English speaker, excellent English writing skills.
  • Proficiency in Microsoft Office, including Visio
  • Excellent verbal & written communication skills with the ability to listen effectively
  • Have a basic mathematical knowledge, be stress-resistant, willing to learn and determined

10. BA in Business Administration with 1 year of Experience

  • Ability to learn and navigate new software quickly and comfort working with and supporting technology products
  • Familiarity with electric vehicles and electric vehicle charging products
  • Strong ability to learn and apply knowledge gained to improve customer service quality and efficiency
  • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
  • Experience in call center or helpdesk environment
  • Excellent knowledge of English
  • Have service-oriented thinking, enjoyment of customer contact and a sense for networking
  • Have affinity for the stock exchange and interest in the markets
  • Basic knowledge of MS Office.

11. BA in Marketing with 3 years of Experience

  • Customer services professional with excellent attention to detail.
  • Excellent analytical and problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to work independently as well as enthusiastically as part of a team.
  • Strong focus on customer satisfaction.
  • Self-motivated and ability to multi-task.
  • Sound knowledge of Microsoft Windows operating systems (Windows 8 and Windows 10, Server 2012).
  • Commercial experience in application support.
  • Database experience including SQL Server is desirable
  • Experience in delivering results with day-to-day systems administration, operational support activities and related projects.
  • Good understanding of Customs procedures, basic supply chain processes and commercial transport industry