CUSTOMER SUPPORT TECHNICIAN SKILLS, EXPERIENCE, AND JOB REQUIREMENTS
Published: September 17, 2024 - The Customer Support Technician brings a background in customer service training and tech support, skilled in web browsers, email clients, and Microsoft Office. Possesses strong communication and organizational skills, capable of working unconventional hours for global support. Holds experience in computer programming and web development, aiming to deliver diligent, result-oriented service.
Essential Hard and Soft Skills for a Standout Customer Support Technician Resume
- Software Troubleshooting
- Microsoft Office Proficiency
- Web Browser Expertise
- Email Management
- Network Security Basics
- Programming
- Web Development
- Technical Support
- Data Entry
- Help Desk Software Operation
- Effective Communication
- Problem Solving
- Empathy
- Adaptability
- Team Collaboration
- Time Management
- Initiative
- Stress Management
- Customer Service Orientation
- Attention to Detail
Summary of Customer Support Technician Knowledge and Qualifications on Resume
1. BA in Communication Studies with 3 Years of Experience
- Previous customer service-related training and work experience
- Proficient in the use of a variety of web browsers and email clients
- Working knowledge of Microsoft Office applications
- Strong verbal and written communication skills
- Good organizational skills, team player and ability to take initiative
- Ability to obtain Federal Security clearances to handle security-sensitive information
- Ability to work before or after normal business hours to provide extended support services to clients worldwide
- Career-minded, results-driven personality with strong follow-through
- Previous work experience providing software and/or Internet tech support by phone
- Computer programming or web development experience
2. BS in Information Technology with 2 Years of Experience
- Exceptional skills in problem solving and time management
- Professional and Fluent in both written and spoken communications
- Strong interpersonal skills with a positive personality
- An ability to distill and present complex technical information in a clear and concise manner
- Experience in a customer technical support role in a Manufacturing, Sales Application Engineering or Electronics environment
- French, Spanish, or Portuguese fluency
- Knowledge of and/or basic skills in Microsoft Windows, Linux Server, and Desktop Operating Systems (Active Directory), Validating, troubleshooting, and characterizing reported application issues, Virtualization Software, Network Services (DNS, IP, HOSTS, Routing).
- Excellent problem solving, troubleshooting, and customer service skills.
- Skills nalytical, efficient, and thorough.
- Ability to remain calm and courteous under strain and an ability to navigate tense situations.
- Able to be self-motivated
3. BA in Business Administration with 3 Years of Experience
- Experience working in customer support or tech support environment
- Ability to read, write, and speak English fluently
- Experience in Linux, HTML, ELK, SQL, networking, and/or Java
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Demonstrates a continuous learning mindset to digest the technical details of an ever-evolving product line
- Experience in Public Safety
- Excellent verbal and written communication skills.
- Strong interpersonal skills
4. BS in Computer Science with 4 Years of Experience
- Basic knowledge of Cloud Platforms in particular – O365 & Google Workspace
- Basic knowledge of Wireless systems
- Efficient communicator- both written and verbal.
- Previous use of collaboration tools i.e. Gsuite/ o365 desirable.
- Confident in working independently and as part of a Team collaboratively to solve problems.
- Experience having worked in a face-to-face or remote support role.
- Effective management & prioritisation of personal workload.
- Proven track record of positive, proactive customer engagement.
- Previous experience working with ITSM/helpdesk tools desirable.
- Knowledgeable in electrical theory
5. BA in Customer Service Management with 1 Year of Experience
- General knowledge of business and accounting flows and transactions.
- Excellent problem-solving, communication, and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment.
- Technology background or strong personal interest in technology.
- Ability to troubleshoot and resolve difficult problems.
- Strong work ethic and high level of initiative and efficiency.
- Great communication skills that can be tailored to the client’s needs.
- Ability to learn quickly in a self-directed environment with minimal supervision.
- Customer and team focused attitude.
- Technology certifications
- Ability to adapt to change.
- Ability to manage multiple high priority issues simultaneously.
6. BA in Communication Studies with 3 Years of Experience
- Understanding various communication protocols: SNMP/FTP/SCP, Proxy Servers, DNS, HTTP/HTTPS
- Understanding Windows OS
- Basic understanding of Linux OS
- Basic understanding of IP networks
- Call center experience handling.
- Ability to work independently and on a team
- Ability to communicate with customers on various channels: Phone, Email, Chat
- Willingness to learn in a fast paced and ever-changing environment
- Fluent in written and spoken in French and English.
- Ability to change priority and go from task to task quickly and efficiently.