Job Summary: 

• Answer questions and follow up on requests from Payconiq users, merchants and business partners per phone and e-mail
• Expert in troubleshooting all things related to Payconiq products in order to provide the most accurate and up to date information
• Handle complaints and provide appropriate solutions/alternatives as quickly
• Work closely together with internal teams like Finance, Marketing and IT
• Provide friendly, personal, and efficient customer support via email.
• Accurately document customer feedback for further analysis.
• Stay up-to-date on product changes in order to understand member pain points and help them troubleshoot concerns.
• Handle customer queries via chat/e-mail/phone.
• Build lasting relationships with customers through listening and problem-solving while offering suitable solutions via products and services.
• Ensure customer satisfaction through exciting and engaging customer experiences.
• Skillfully apply knowledge when faced with unique situations.

Skills on Resume:

• Troubleshooting (Hard Skills)
• Complaint Handling (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)
• Customer Communication (Soft Skills)
• Feedback Documentation (Hard Skills)
• Product Knowledge Update (Hard Skills)
• Multichannel Support (Hard Skills)
• Relationship Building (Soft Skills)

Job Summary: 

• Provide software support to customers
• Distinguish between user or system issues
• Handle or re-assign queries
• Keep customers updated with queries in line with SLAs
• Primary responder to incoming calls
• Performing reviews of customer applications, checking ID&V and approving or escalating to the relevant teams 
• Contacting / responding to existing customers about support questions
• Reviewing the provided information and able to make a judgement on the authenticity of application documentation provided and or enhanced due diligence (EDD) answers
• Understanding / awareness of complaints, disputes and chargeback processes
• Working with Support and Compliance to develop onboarding process
• Adaptable to fit changing customer needs and job requirements.

Skills on Resume:

• Software Support (Hard Skills)
• Issue Diagnosis (Hard Skills)
• Query Management (Hard Skills)
• SLA Management (Hard Skills)
• Customer Communication (Soft Skills)
• Document Review and Verification (Hard Skills)
• Compliance and Regulatory Awareness (Hard Skills)
• Adaptability (Soft Skills)

Job Summary: 

• Engaging with prospective customers via Chat, Phone, and Email
• Helping Guests determine which tour is right for them - and get them to book it
• Ensuring all of guests' needs are met in a timely and competent manner
• Using multiple software platforms for Sales, Communication, and CRM
• Maintains broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, and formal training
• Troubleshoots, researches, and analyzes customer problems related to account
• Inputs daily updates from BOL, 3rd party invoices
• Evaluates need for call escalation and forwards problem type calls to designated co-worker and/or supervisor for resolution or more detailed information
• Build and maintain 3rd party relations with Agents, Vendors and Suppliers
• Interacts with customers regarding processing orders, status checks ,billing adjustments, POD requests
• Provides coverage for customer's month, quarter, and year end requirements

Skills on Resume:

• Customer Engagement (Soft Skills)
• Sales Proficiency (Hard Skills)
• CRM Software Proficiency (Hard Skills)
• Product Knowledge (Hard Skills)
• Troubleshooting (Hard Skills)
• Data Entry (Hard Skills)
• Relationship Management (Soft Skills)
• Order Processing (Hard Skills)

Job Summary: 

• Enrolling students in online courses via phone and email
• Providing student support via phone and email
• Achieve inbound sales targets
• Generate sales through telephone, email and all other forms of inbound leads
• Record all inbound leads and opportunities accurately in Salesforce
• Assign account sale leads to appropriate sales team members
• Assisting with in-house projects 
• Resolve incoming inquiries and provide email support
• Manage communication with dev team to prioritize open issues
• Take ownership and identify improvement potential within processes to stay in touch with users and implement improvements
• Assist the product team with scheduling user interviews
• Extend internal documentation and public FAQs

Skills on Resume:

• Enrollment Management (Hard Skills)
• Inbound Sales (Hard Skills)
• Salesforce Proficiency (Hard Skills)
• Lead Management (Hard Skills)
• Project Assistance (Soft Skills)
• Issue Resolution (Soft Skills)
• Process Improvement (Hard Skills)
• Documentation Development (Hard Skills)

Job Summary: 

• Answer customer support tickets in Zendesk as soon as possible after arrival. 
• Replying to customer emails and tickets created via other channels.
• Maintaining a high level of customer satisfaction.
• Responding to assigned customer tickets within Service Level Agreement.
• Contributing to FAQs and other ad hoc projects.
• Troubleshooting all things related to Payconiq products to provide the most accurate and up-to-date information
• Answer questions and follow up on requests from Payconiq users, merchants, and business partners by phone or e-mail. 
• Handle complaints and provide appropriate solutions and alternatives.
• Work closely together with internal teams like Finance, Marketing, and IT.
• General client support and resolution, across multiple channels managing, general product and account questions, bugs, product tasks, new functionality requests and communications
• Creation and ongoing management of Autopilot training resources and recommending system improvements based on user interaction and input.

Skills on Resume: 

• Zendesk Proficiency (Hard Skills)
• Email Communication (Hard Skills)
• Customer Satisfaction Maintenance (Soft Skills)
• SLA Compliance (Hard Skills)
• FAQ Development (Hard Skills)
• Troubleshooting (Hard Skills)
• Complaint Handling (Soft Skills)
• Cross-Functional Collaboration (Soft Skills)

Job Summary: 

• Efficiently process customer contact through text, phone, and email
• Identify and assess customers’ needs to achieve satisfaction
• Strive for the one contact resolution goal and eliminate the need for follow-up
• Foster confident relationships through open and engaging communication
• Go above and beyond to engage with customers
• Become an expert on the Autopilot App in order to help customers be successful in businesses.
• Ensure all customers have a great experience with the product - a crucial part of the role is ensuring make the product as easy to use, reliable, bug-free, and fast as possible.
• Own customer communications and issues from initial contact until resolution.
• Within the Support team, work directly with product & wider teams to identify current issues, support ticket trends, and consolidate feedback to offer informed opinions on potential solutions.
• Manage and update Cobiro’s internal knowledge base

Skills on Resume:

• Multichannel Customer Support (Hard Skills)
• Needs Assessment (Hard Skills)
• Conflict Resolution (Soft Skills)
• Relationship Building (Soft Skills)
• Product Expertise (Hard Skills)
• Customer Experience Management (Soft Skills)
• Feedback Analysis (Hard Skills)
• Knowledge Base Management (Hard Skills)

Job Summary: 

• Manage inbound queries via chat and email providing a qualified response to questions and issues, ensuring a high level of customer satisfaction.
• Review and report on customer accounts in Google Ads
• Effectively report possible malfunctions or bugs to the development team
• Escalate complex cases to the Team Lead
• Contribute to Cobiro’s daily operations by improving the efficiency of support flow and utilizing customer feedback in the improvement of products. 
• Speak to customers via Live Chat Email, phone call.
• Resolve customers enquiries and complaints accordingly.
• Offer impeccable customer service at all times.
• Identify documents and customer verification process.
• Inform and educate customers in regards to withdrawal and deposit processes.

Skills on Resume:

• Customer Service (Soft Skills)
• Google Ads Management (Hard Skills)
• Bug Reporting (Hard Skills)
• Case Escalation (Hard Skills)
• Process Improvement (Hard Skills)
• Multichannel Communication (Hard Skills)
• Complaint Resolution (Soft Skills)
• Customer Education (Hard Skills)

Job Summary: 

• Responsible for replying to support tickets via email and chat
• Answer pre-sale questions potential customers might have and assist in making the right decision
• Assist Pro users with onboarding, including installation and activation processes
• Collaborate between Back Office and Pro users and provide accurate information about accounts and billing related questions
• Strive to understand customers' needs and being able to explain and communicate the solution in an effecient, personal and creative manner
• Solve customer problems in a professional, empathetic and courteous way
• Educate customers about best practice and various markets.
• Responding to customers in a timely manner
• Provide support to management and take ownership to drive process and service enhancement.
• Keep abreast of the changes in the latest operational guidelines and policies.
• Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship.

Skills on Resume: 

• Ticket Management (Hard Skills)
• Pre-sales Support (Hard Skills)
• Software Onboarding (Hard Skills)
• Interdepartmental Coordination (Hard Skills)
• Communication (Soft Skills)
• Problem Solving (Soft Skills)
• Customer Education (Hard Skills)
• Relationship Management (Soft Skills)

Job Summary: 

• Handle varied requests from customers, as well as internal departments and other stakeholders.
• Handle customer verification by considering, requesting, and processing verification documents.
• Conducting ongoing customer Risk Assessment & EDD checks.
• Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems.
• Maximise performance, with specific emphasis on developing long term client relationships in high volume consumer credit lending.
• Exceed productivity targets of customer contacts on the phone and by email.
• Achieve a minimum quality and compliance measure across all forms of correspondence.
• Provide services directly to customers from various channels via broker, introducer networks, aggregator sites and direct leads.
• Meet the day-to-day key performance indicators and provide evidence for monthly one to one meetings.
• Alert the Team Leader of any irregularity, lack of compliance, lack of adherence, and problems whether actual or potential, concerning the brand, the reputation, the sales performance, the financing plans, the budgets and any other matter of a financial nature or which could or does have a financial implication or reputational risk.

Skills on Resume: 

• Risk Management (Hard Skills)
• Document Verification (Hard Skills)
• Compliance Adherence (Hard Skills)
• Problem Solving (Soft Skills)
• Relationship Building (Soft Skills)
• Communication (Soft Skills)
• Team Collaboration (Soft Skills)
• Performance Analysis (Hard Skills)