Job Summary: 

• Develop a deep knowledge of the Company’s software to remove technical barriers forcustomers and help them navigate a variety of tools
• Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries
• Partner with product and engineering teams to identify and diagnose software issues to fix and improve the product experience forcustomers
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, enabling them to grow better
• Collaborate cross-functionally within company to more deeply engage customers withplatform, and improve the overall customer experience
• Show composure, resilience, and flexibility in a fast-paced ever changing environment, and also as an internal advocate for evolving customer needs.
• Recommend solutions and guide users through product features and functionalities when asked.
• Strive to become a company with the best customer support there is to offer, be it during or after-sales procedures.
• Make sure all customer queries are answered in a timely and accurate way across phone, email and/or chat.
• Help customers get to know product features and functions (new and old), empowering them to explore all the platform has to offer.
• Make sure to log any technical issues and useful takeaways from conversations with customers. 
• Keep eyes and ears out for customer complaints and make sure to reach out and provide support 
• Especially with the final &Open 'Happiness check' post-fixing a customer's technical problem.

Skills on Resume:

• Software Proficiency (Hard Skills)
• Multichannel Communication (Hard Skills)
• Problem Solving and Diagnosis (Hard Skills)
• Empathetic Communication (Soft Skills)
• Cross-functional Collaboration (Soft Skills)
• Adaptability and Resilience (Soft Skills)
• Customer Education on Product Features (Hard Skills)
• Incident Logging and Monitoring (Hard Skills)

Job Summary: 

• Gain proficiency in the functionality ofprograms and digital tools and learn how they add value tocustomers’ operation
• Strive to deliver unparalleled customer experience from the customer’s initial engagement and through the entire life of the programs or digital tools
• Engage other support staff or subject matter experts for issues that require assistance and input
• Be the customer’s direct point-of-contact and consistently provide customer feedback to management and other stakeholders
• Troubleshoot any system operational issue with customers and initiate and follow-up 
• Escalate technical issues to IT support team
• Provide 1:1 training on new features to customer base to ensure the adoption of programs and digital tools
• Proactively coach and guide customers to engage in programs and digital tools along the customer journey that enable them to succeed with the programs and digital tools
• Support development team by generating ideas/providing solutions to improve the performance of the programs and digital tools
• Manage and report user data and performance trends
• Represent brand and ensure that deliver on commitments tocustomers.

Skills on Resume:

• Technical Proficiency (Hard Skills)
• Customer Experience Management (Soft Skills)
• Problem Solving (Soft Skills)
• Stakeholder Communication (Soft Skills)
• IT Issue Escalation (Hard Skills)
• Customer Training (Hard Skills)
• Proactive Customer Coaching (Soft Skills)
• Data Management and Reporting (Hard Skills)

Job Summary: 

• Solve problems for customers and be on top of expectations.
• Partner closely with customers while communicating proactively regarding overall progress.
• Escalate more complex issues to other teams.
• Contribute to operational excellence through efficient management of issues.
• Analyze data to better understand potential risks, concerns and outcomes of approving potential customers;
• Problem solving issues that arises from customers and fellow employees, while understanding when to escalate up the chain for help
• Evaluate data from multiple sources to provide a comprehensive assessment
• Record and process potential clients utilizing internal systems
• Collaborate with other team members to effectively analyze and present data
• Professionally support client queries and concerns, independently or scripted, aboutplatform and/or vetting decisions.

Skills on Resume:

• Customer Relationship Management (Soft Skills)
• Proactive Communication (Soft Skills)
• Issue Escalation (Soft Skills)
• Data Analysis (Hard Skills)
• Problem Solving (Soft Skills)
• Data Evaluation (Hard Skills)
• System Record Keeping (Hard Skills)
• Team Collaboration (Soft Skills)

Job Summary: 

• Proactively managing a CEV portfolio in accordance with quality case management principles and operating standards
• Identify appropriate external support services for CEV's and prepare referrals 
• Preparing cases for referral to relevant parties such as Claims Review Committee, Corporate Legal
• Creating a positive experience by quickly establishing rapport with CEV's and provide a superior level of customer service
• Establish and maintain strong professional relationships with internal and external stakeholders
• Managing and reviewing complex and sensitive information in accordance with Allianz processes, regulatory and legislative requirements
• Utilize various communication channels including phones and emails
• Manage inquiries from clients and customers
• Achieve individual KPIs and team goals
• Implement business plans and enhance customer experience

Skills on Resume:

• Case Management (Hard Skills)
• Stakeholder Relationship Management (Soft Skills)
• Regulatory Compliance (Hard Skills)
• Customer Service Excellence (Soft Skills)
• Data Privacy and Security (Hard Skills)
• Multichannel Communication (Hard Skills)
• Performance Metrics Analysis (Hard Skills)
• Business Strategy Implementation (Hard Skills)

Job Summary: 

• Being responsible for a correct cost and transfer price
• Communicating & supporting frontend colleagues in terms of quotation, ordering, first-line technical questions, order follow-up, etc. on daily basis, with support from backend technical teams within and/or outside ofown department
• Creating Sales Orders in SAP, send Order Acknowledgements, and handover detailed orders definition to the production team. Keep the production team updated with necessary information
• Providing customized solution to meet customer request
• Maintaining and providing overall rolling forecast monthly
• Working closely with frontend team to understand market such as market demands, customer request, competition status, SWOT situation, market prices, etc., and bring feedbacks with analysis & provide proposal
• Being responsible to travel together with frontend colleagues to visit existing / potential customers and/or partners, to help frontend to grasp orders from the market
• Supporting business & internal trainings for products / applications, with support from local management, and cooperate with product managers, segment managers, service managers
• Identify areas of improvement in the work process
• Take care of office-based administrative tasks
• Ensure the confidentiality of customer information

Skills on Resume:

• SAP Proficiency (Hard Skills)
• Communication Skills (Soft Skills)
• Sales Order Management (Hard Skills)
• Market Analysis (Hard Skills)
• Forecasting (Hard Skills)
• Customer Relationship Management (Soft Skills)
• Business Training Development (Hard Skills)
• Administrative Competency (Hard Skills)

Job Summary: 

• Provide friendly and fast support to a large volume of customer inquiries via email and phone including troubleshooting, best practices for using ReviewTrackers software, and guidance about the reputation management industry
• Execution ofmanaged services programs
• Demoing product to new and existing customers
• Assistance writing and curating customer-facing help center articles and other internal documents
• Strategic escalation of unresolved customer issues to appropriate teams
• Develop, track, and analyze customer satisfaction metrics
• Deliver exceptional customer service in a fast-paced environment
• Lead training for customer-facing staff to improve customer service and loyalty
• Dive into complex issues and problems
• Promote customer loyalty, retention, acquisition
• Brainstorm and implement methodologies to improve the customer experience

Skills on Resume: 

• Customer Support (Soft Skills)
• Technical Troubleshooting (Hard Skills)
• Product Demonstration (Hard Skills)
• Content Creation (Hard Skills)
• Problem Escalation Management (Soft Skills)
• Data Analysis (Hard Skills)
• Customer Service Training (Hard Skills)
• Strategic Problem Solving (Soft Skills)

Job Summary: 

• Responsible for supportingconsultancy team in answering client queries around the use ofsoftware and carbon accountancy
• Receive training on, and will be able to, handle client questions around carbon offset projects, climate action communications, and next steps along sustainability journey
• Responsible for the development ofcustomer support material including FAQs and software demo videos
• Collaborate with colleagues across the company, solving difficult client queries with high quality answers and materials
• Maintain all customer data and concerns inavailable CRM system
• Use and expand the existing frequently asked questions database for more rapid and excellent responses to customer inquiries
• Build extensive knowledge ofplatform and how customers use this
• Support Visualfabriq’s Customers with complex Questions
• Deep Dive in Business & How to Questions that reach team.
• Participate in ongoing education for Customer Support Specialist’s
• Work closely with Customer Engagement and Product & Engineering Teams to strengthen the Usage of Visualfabriq within the Customers Organization.

Skills on Resume:

• Carbon Accounting Knowledge (Hard Skills)
• Client Communication (Soft Skills)
• Content Creation (Hard Skills)
• CRM System Proficiency (Hard Skills)
• Collaborative Problem Solving (Soft Skills)
• Knowledge of Sustainability Practices (Hard Skills)
• Technical Support (Hard Skills)
• Cross-Functional Teamwork (Soft Skills)

Job Summary: 

• Respond to customers in a timely manner via email, phone, live chat, and ticket system (Zendesk).
• Respond to mobile app store reviews
• Handle Spanish language inquiries
• Serve all users by helping them navigate way to Mango
• Resolve product and service problems
• Keep up-to-date on Mango products, and understand them inside & out
• Troubleshoot admin problems
• Conduct customer support orientation training for new hires
• Curious about understanding the users’ needs, and wants to offer the best solution
• Provide users with technical solutions over the phone, e-mail and chat regarding website creation
• Analyse user behaviour, content suitability, and relevance to determine effect on user satisfaction
• Develop and maintain positive customer relationships and satisfaction
• Provide feedback and suggest actions on how to improve the user experience

Skills on Resume:

• Multilingual Communication (Soft Skills)
• Customer Service (Soft Skills)
• Zendesk Proficiency (Hard Skills)
• Product Knowledge (Hard Skills)
• Troubleshooting (Hard Skills)
• Training Development (Hard Skills)
• Technical Support (Hard Skills)
• Data Analysis (Hard Skills)

Job Summary: 

• Manage and respond to customer requests, which can range from technical product questions to training requirements and content/ marketing support 
• Support the onboarding of new customers, including building draft sites and running training sessions
• Build strong relationships with customers and make them feel listened to and supported
• Be articulate and answer the telephone support line in a warm and professional manner
• Reply to queries via email or the support ticketing system, with clear written responses using steps and screen-shots to help illustrate points
• Track and report on customer interactions, requirements, feedback and happiness levels (using customer ticketing system and internal docs/ Support database)
• Investigate more complex product requests, identifying the issues and, where necessary, discussing problems concisely with the ToucanTech product and data teams 
• Support the ToucanTech product team to run testing for product fixes or new features prior to release, in conjunction with the Product team
• Contribute to product development sessions, presenting customer feedback as well as own ideas
• Control if the price was previously approved by sales manager
• xChecking order reports on a daily basis in different sources (electronical/manual order)
• Approving correctly entered orders in SAP system

Skills on Resume:

• Technical Support (Hard Skills)
• Training Development (Hard Skills)
• Relationship Building (Soft Skills)
• Verbal Communication (Soft Skills)
• Written Communication (Hard Skills)
• Data Analysis and Reporting (Hard Skills)
• Problem Solving (Soft Skills)
• SAP System Proficiency (Hard Skills)